VoIPstudio software


21 reviews(4.5/5)
21 reviews(4.5/5)

VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features that include automatic call distribution (ACD), interactive voice response (IVR), call logs, speech to text and remote offices. The solution suits the needs of organizations in financial services, media, retail and tourism.

The solution’s speech-to-text feature sends executives automated email transcript of their voicemail messages. It further helps managers read through their voicemails on email on the go and while attending meetings. Further, its ACD Queues feature automates call distribution among team members to minimize wait time.

The pricing is on a monthly subscription basis that suits individual users as well as large enterprises. The platform can be integrated with third-party software such as Avaya One X, Microsoft Dynamics CRM, Cisco, Oracle Sales Cloud and Salesforce.

Supported Operating System(s):
Web browser (OS agnostic)

21 Reviews of VoIPstudio

Showing 1 - 20 of 21

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  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Unclear terms of use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to use and gives opportunity to automatize the country code or area code - provides details within the dashboard.

    Cons

    You cannot call different countries, mobile phones or some specific numbers which are not geographically connected to the location. Gives some crackling when on the phone (not Internet connection but Voip itself) Customer support gives unclear explanations and guidelines regarding your account specifications.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Not working for me

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is cheap for usage when you need to call international numbers plus it shows your number like some foreign.

    Cons

    When we bought it it was written that it is impossible to call mobile phones in the USA, but it appeared that you can't call mobile phones anywhere in the world plus some regular, too. That way it appeared totally useless to me because whichever number I called it didn't allow me to.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: VoIPstudio, VoIPstudio

    July 2018

    Hi - Sorry to hear that you've been having problems. Did you raise a ticket with the support team? You didn't supply your contact details with the review so if you could send your details to us at marketing@voipstudio.com we'll make sure that this gets looked into immediately. Thanks

  • Neil from The Recruitment Geeks

    Number of employees: 2-10 employees

    December 2017

    Excellent business voip solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Awesome

    Pros

    Been using voip studio from the start of the business initially as a trial and then paid for it works perfect and does everything a pabx phone system would do but in the cloud. Easy to setup and works with our yealink phones. easy to setup no issues. Works perfect with Yealink phones we had and all the features work and call quality is good

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Julian from LMI Belgium & Luxembourg

    Number of employees: 11-50 employees

    September 2017

    easy to use and to set up.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use
    Easy to see reports
    Good set up with my phone system
    Multiple numbers easy to set up .

    Cons

    A easier to implement guide for the smart phone, maybe an separate app would help more than using the phone's native app.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Lee from L T Electrical & Plumbing

    Number of employees: 1 employee

    August 2017

    Great service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have never used the house phone since I have had this I would recommend it

    Pros

    Easy to use .East to set up and help is always at hand .There response time is in minutes and if they can't sort it by email they will ring you up

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chris from Atom Club CIC

    Number of employees: 2-10 employees

    August 2017

    Great supplier - very good value for money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Improved customer service, less admin, piece of mind from call recordings and I think it gives our customers more confidence in our company size

    Pros

    The value is remarkable, you get so many features! Call recording is probably my favourite, but it's great to have the switchboard options.

    Cons

    It's definitely harder to use than other systems we've used. I still can't get it to also ring my mobile as well as desk phone.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Andrew from The Investment Coach Limited

    Number of employees: 2-10 employees

    August 2017

    Good value.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    More customisable telecoms.

    Pros

    Competitive price compared with previous office landline, features and quick response messaging via the web login.

    Cons

    Bland interface to work with and not always intuitive. Some functionality required contacting support to get it working.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Matt from Avoid the Lemon

    Number of employees: 2-10 employees

    August 2017

    Very easy to set up, recommend

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Quick set up of a phone system

    Pros

    Easy to set up and customer service has been very good. Call recording to track feedback and training is invaluable as well as being able to travel and set phones up anywhere including use on laptop

    Cons

    Occasionally a poor line if internet connection is particularly bad but not a fault of voipstudio! Would be nice to have an app to call from mobile

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ahmad from Creatorsoft

    Number of employees: 11-50 employees

    August 2017

    I am an IT professional with extensive experience with VOIP.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The user interface of VoipStudio is very sleek and intuitive. It works best on a desktop browser. Getting up and running is virtually in minutes. Although VoipStudio does not offer phone support, the online ticketing support has been very responsive to all my questions.

    Cons

    The user interface is not well-adapted for mobile devices. I would love to see a native mobile app with the ability to add multiple accounts from VoipStudio.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2017

    Had a few glitches in set up, but then never any downtime

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Ease of use and genericism. Your recipient is able to identify you by the number displayed, once you have called them at least one time.

    Cons

    If possible, I would like my full ID to be displayed when the recipient party gets the call, especially when I call overseas.

    Review Source: GetApp
  • Sol from Solengize White Label IT and Business Solutions

    Number of employees: 2-10 employees

    July 2017

    Best for the money... By FAR!!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is an incredibly cost effective system and it's quite packed with features. Most of the features I don't currently use but I've used in my previous operations.

    VoIPstudios give you a great deal of control over how much you spend and can seriously grow with your business. We implemented this for a client that was paying for server using Freeswitch. Our implementation reduced the client's cost.

    Their support is pretty good too (follow up to this in the cons).
    The system has tons of amazing features that make any small company create a high level professional image which increases the chances of acquiring new business.

    Cons

    The support is pretty good too BUT it's overseas so it can sometimes be frustrating when your client is panic'n about something not working "right" and it's a system level issue that you must wait to reach someone.

    Billing is also overseas so my client had several occasions with making payment because the card was getting flagged and ended up having to call Paypal or the Bank.

    Lacks a bit more of the modern features like other voip service providers such as text messaging but the other features and pricing provided so much more benefit that we created an alternate plan for receiving sms/mms.

    I gave most categories a 4 star for these items a few other things but since I've never written a review for companies even Rin

    Review Source: GetApp
  • David from Southern Care Maintenance Ltd

    Number of employees: 11-50 employees

    July 2017

    Up and running much quicker than we thought!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    VOIP studio is easy to use and has been working for us know for over 12 months. The support is very good when we have had issues and problems soon overcome.

    Cons

    As always with VOIP, there is a bit of messing around at first in configuring all the headsets and handsets.

    Review Source: GetApp
  • James from Stonehill Office Supplies Ltd

    Number of employees: 2-10 employees

    July 2017

    So pleased with new phone system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A great choice of phone system . Does everything we need across 2 offices with 8 users. Highly recommended . Support is also 5 stars when required . Love the support tickets being inside the same portal as the phone settings so everything is in the same place.

    Pros

    Ability to change so many settings across the system and for each user. Ansaphone , faxes and totally flexibility . Haven't found anything it can't do yet !

    Cons

    Haven't found one ..

    Review Source: GetApp
  • Verified Reviewer

    July 2017

    It just works

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I've been using VoIPstudio since Jan 2013 and never had any issues with the service. Any problems I've had have always been dealt with promptly and professionally. The web based user interface works and gives access to any information you may want. The feature set is extensive and I can't see me using any other service for my VOIP requirement.

    Cons

    I've had no issues with the VoIPstudion service itself and have used my account via VOIP apps in many Countries. The voice to text translation in voice emails can be iffy but that's normal as it depends on the quality of the speech.

    Review Source: GetApp
  • Marco from Bakuun.com

    Number of employees: 11-50 employees

    July 2017

    Perfect system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Is easy to set
    Perfect and fast customer support
    Affordable price and all in one solution
    Chat assistance

    Cons

    They follow the user during the process of setting of account and this is really important specially for small business

    Review Source: GetApp
  • Derek from Expandable Software, Inc.

    Number of employees: 11-50 employees

    July 2017

    VoiPstudio is Awesome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I work from home and was tired of using a router for VOIP; in my search for a new VOIP provider, I stumbled across VoiPStudio...no router needed. I've now been on them for 3+ years and never had an issue. Clients can't tell the difference, their softphone is awesome. I've even setup a wireless phone to VoiPstudio. Just a tremendous product!

    Pros

    No router needed. Business class solution

    Cons

    I can't think of one thing I don't like about VoiPstudio...it's an awesome solution.

    Review Source: GetApp
  • Nick from EmotionMedia

    Number of employees: 1 employee

    May 2017

    Excellent customer support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Super clear calls. Ability to join the remote teams together and get free calls between users.

    Pros

    Very good system. It always seems to be available, never slow and very good value for the money.
    I do have a fibre connection but the clarity on this service is far better than my line at home.

    Cons

    The interface is slightly older looking but once you get use to it you can see it packs a lot of options into a small space.

    There doesn't seem to have the option to put a current call back into a queue or a different queue. That would be a great option.

    Review Source: Capterra
  • Paul from C L C Bookshops / crest exhibitions

    May 2017

    18 locations running 60 extensions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    So intuitive, easy to set up, so quick to add users. The cost savings are very attractive. The main administration page is clearly laid out.

    Cons

    Auto provisioning for all types of phone would be very helpful. Doesn't work too well on android mobile phone, in that it is difficult to navigate around.

    Review Source: Capterra
  • Amy from Right Shout

    May 2017

    Great VOIP Provider

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Got a reliable provider, with an all inclusive cost - meaning that is the price we actually pay. The admin functions are also really great. There is more it can do, but for me, just wanted something that 'worked' and believe me that was not easy to find.

    Pros

    Super happy with their service, it took me a long time to find a provider that was both reliable and good value for money. Has always worked well and their support was second to none in helping me with the endless setup questions I had.

    Cons

    Only thing would be an updated softphone, as I am using a 3rd party one, as I had some issues getting their own version setup.

    Review Source: Capterra
  • Fred from Freedom Automotive, Inc

    Number of employees: 2-10 employees

    May 2017

    Very helpful in helping with setup.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saved money compared to land line. Access messages online.

    Pros

    Fully accessible online to all details. Can get details about billing and access voice mail online as well.

    Cons

    .

    Review Source: Capterra
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