Vonage Business Communications

Vonage Business Communications

RATING:

4.06

(263)

About Vonage Business Communications

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled devices and communicate via text, over the phone or via video conferencing. Core features include call announce and screening, multiple devices on a single extension, do not disturb settings and more. Calls are managed through the admin portal, where account managers can review call recordings, set up dialing restrictions, adjust dashboard visibility for employees and view billing information. The Vonage Business Solutions mobile app gives users another method for accessing the service. Vonage Business Solutions also offers desktop ...

Vonage Business Communications Pricing

Starting at $14.99 per line per month, plus $0.03/minute for outbound calls. Metered extension: $14.99 per line per month, plus $0.03 per minute Virtual extension: $14.99 per line per month, including a direct dial number which forward to employee's mobile phone Unlimited extension: $39.99 per line per month, unlimited monthly calls throughout the continental U.S. and Canada; multi-line discounts may apply.

Starting price: 

$14.99 per month

Free trial: 

Available

Free version: 

Available

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Vonage Business Communications Reviews

Overall Rating

4.06

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4

Functionality

4

Showing 1 - 5 of 262 reviews

Shawn

Company size: 11 - 50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

September 2021

Simplify Business with a Simple Business VoIP Phone System

User Profile

Angela Paez,

Verified reviewer

Company size: 2-10 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

April 2020

Great product for small companies

Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Pros

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Cons

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Reasons for choosing Vonage Business Communications

Better and more comprehensive features. Much better customer service.

Reasons for switching to Vonage Business Communications

Weave is a terrible software. Do not recommend at all.

Hadi

Company size: 201-500 employees

Industry: Staffing and Recruiting

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

June 2022

Vonage review

It has been average. The only bad side is SMS integration and support to it.

Pros

It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.

Cons

Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.

Reasons for switching to Vonage Business Communications

Because of poor audio quality on the product.

User Profile

Mirza Abdul Ghafoor

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Staffing and Recruiting

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

October 2022

If you make heavy calls. Take this !

Overall experience has been very professional in my work space and lead me and my work to so many advancement and progress. .

Pros

Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so many people . It’s accessible on desktop to iOS and android , voice quality of the Call is also very good !

Cons

Probably nothing , loved almost everything about this software . I can’t find any replacement of this application or software until and unless it’s alive in the market !

Reasons for choosing Vonage Business Communications

Because of the price mostly , google voice was way expensive and had almost same features than vonage bussiness communications has .

Paul

Company size: 2-10 employees

Industry: Architecture & Planning

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

November 2022

Mac OS desktop app became unusable

The above problem has persisted for months. I'm ready to ditch Vonage for my entire small business and find a new provider.

Pros

Until it stopped working, having telephony seamlessly work across devices from the traditional handset phone on my desk, to the desktop app on my laptop to the app on my mobile phone was very convenient.

Cons

The desktop app on my laptop has stopped working (always crashes immediately after launch) and so I've lost that aspect of functionality. Customer support has been of little help, as they claim that no other users are experiencing this issue, even though I pointed out to them that there are users with the identical complaint on the Vonage tech support site.

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