VSLogger Call Recorder Software


VSLogger Call Recorder is an on-premise call recording solution for small and midsize businesses. It offers services to call centers, financial institutions, insurance agencies, law practices, government organizations and other industries.

The key features of VSLogger are call recording, quality control evaluations, reviews, live performance dashboards, and business intelligence. It also offers coaching, screen capture, workflow optimization and reporting capabilities to the users.

VSLogger can be integrated into various phone devices and computers. It supports analog, digital, private branch exchange (PBX) extensions, VoIP and other phone lines. The quality control module of the software allows managers to monitor the performance of and provide relevant training to chat agents. The work status module provides a real-time view of agents’ work and breaks time to all managers.

VSLogger is available on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is offered via phone during business hours on weekdays and through an online knowledge base.



10 Reviews of VSLogger Call Recorder

Overall rating

4.5 / 5 stars

Showing 1 - 10 of 10 reviews

July 2017

Jim from San Diego Superior Court House

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

Professional, and knowledgeable experience.

Less administration, management and more accessibility to access the recordings.

Pros

The easy of use, progressively making software improvements, customer and technical support I get from customer service agent in the support group as well as the the online support documents.

Cons

More YouTube videos showcasing the product as well as technical videos on how to troubleshoot, upgrade the Adutante software. If there was a video walking a customer through the process on generating the web browser certificate creation is beneficial.

February 2017

Andy from Screening Reports

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Great software, excellent customer service

While their customer service is used to doing software updates, we decided to do it ourselves. Had a hiccup, and their customer service was more than helpful, friendly and knowledgeable to get the issue fixed. They make sure you're good to go before hanging up. Other companies should learn this is how to treat customers.

September 2016

Kira from Carolina Wholesale Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Great product! Simple to use!

We utilize the product to listen and record phone conversations on a daily basis. Multiple managers have access and we have had great success monitoring calls for quality. The most recent interaction with Versadial was for HELP! Recently, we had to have a review on how to setup groups and seating, etc. We had an excellent experience with tech support. Thank you so much!

Pros

Ease of use.

September 2016

Matt from Fulton County Gov.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Prefect Customer Service

Customer service as well as technical support have been prefect on all instances. I have had a great experience every time I have contacted for support where the result have always been a success. It is an important part of customer satisfaction when a call is made to any vendor where the issue have always the technical staff have been able to identify and resolve the issue. Another great point I should point is their follow up. I have also enjoyed their technical expertise, skill and willingness to train you on all features and making sure you are comfortable with their products.

Pros

Easy of use and client support

Cons

None

June 2016

Sandy from Penguin Patch

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

June 2016

Our go to company

Working with tech support and development is easy and fast. They are always able to develop to our specific needs! A huge value!

May 2016

John from BT&P Bonaire

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

May 2016

Easy to use and great after sales/technical support

Easy to use, flexible recording software program. Great technical support.

May 2016

Ronnie from Troy University

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2016

Excellent product.....easy to use....well worth the investment

The support team at VersaDial makes the system easy to use, support, and benefits the university. The recording system has been a key component used to improve our efficiency and effectiveness of the user support provided by our team. It has also helped us greatly when a client suggests he was misinformed or not properly advised. An excellent investment.

May 2015

Sherah from CBHV

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

May 2015

New User Review

My company has been using Versadial for some time now but I am a new user to the system. Their support team is great. They are very thorough and walked me through the training process step by step. My questions are answered in a timely, professional and friendly manner.

April 2015

Douglas from Guaranty RV

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

April 2015

Versadial Exsperiance

The lastest updates are very user friendly. Customer support is always very helpful. We are very happy we chose Versa dial. I would suggest them to any one for recording services.

March 2015

Terry from Ochiltree County

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

March 2015

Voice Recorder

This is a good phone recorder system. We use it to record radio and telephone traffic. We have had some hard drive issues, however, they were addressed and resolved. The quality of the recordings is good.