# Ytel Software Reviews, Demo & Pricing - 2026 > Review of Ytel Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/x5cloudcontactcenter-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Ytel Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Ytel 2026: Benefits, Features & Pricing Wondering if Ytel is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Ytel 3.9 [(26)](https://www.softwareadvice.com/call-center/x5cloudcontactcenter-profile/#reviews) Pricing Starting at $100.00 per month ### About Ytel Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications. The solution offers features including automated call distribution, auto-dialing, voice response and a scripting module. YTel is accessible via various mobile devices. It also offers a mobile application for iOS and Android devices. Users have access to real-time agent reporting to generate metrics on call lengths and performance. A dashboard is provided to centralize reporting and allows users to analyze data based on customizable boundaries. Filters are malleable for businesses to prioritize the analytics that is valuable to them while call recordings, lead reviews, and contact searches are available as standard applications. YTel Contact Center provides built-in apps through LeadBeam, VoicePath, and VoiceAnalytics. Support is offered via phone, email and through other online resources. Wondering if Ytel is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Ytel User Interface ## Popular Ytel Alternatives Main Product Ytel 3.9 [(26)](https://www.softwareadvice.com/call-center/x5cloudcontactcenter-profile/#reviews) Ratings Breakdown - 3.81Ease of use - 3.38Value for money - 3.71Customer support - 4.18Functionality Pricing Starting at $100.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) 4.5 [(94)](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.35Value for money - 4.44Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [HoduCC](https://www.softwareadvice.com/call-center/hoducc-profile/) 4.6 [(95)](https://www.softwareadvice.com/call-center/hoducc-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.58Value for money - 4.55Customer support - 4.55Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) 4.4 [(683)](https://www.softwareadvice.com/call-center/callhippo-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.18Value for money - 4.58Customer support - 4.34Functionality Pricing Starting at $25.00 per month Get Price ## Ytel Pricing and Plans Starting price: $100.00 per month Free Trial Free Version Basic $100.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Ytel Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Ytel Access Controls/Permissions Alerts/Escalation Answering Machine Detection API Archiving & Retention Auto-Dialer Automatic Call Distribution Blended Call Center Calendar Management Callback Scheduling Call Center Management Call Disposition Call Duration Call List Management Call Reporting Call Scheduling Call Tracking Call Transfer Call Volume Campaign Management Campaign Specific Caller ID Chat/Messaging Collaboration Tools Computer Telephony Integration Contact Database Customer Database Customer History Employee Scheduling FCC Compliance File Transfer For Call Centers FTC Compliance Inbound Call Center Inbound Reporting Labor Forecasting Lead Capture Lead Distribution Lead Management List Management Live Chat Manual Dialer Mobile Access Multi-Channel Communication Multi-Location On-Demand Recording Outbound Call Center Outbound Reporting Performance Management Performance Metrics Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Real-Time Monitoring Real-Time Reporting Recording Scheduled Recording SIP Trunking Survey/Poll Management Text to Speech Unattended Call Management Unified Communications Video Conferencing Voice Mail VoIP VoIP Connection Who Answered Log ## Ytel Integrations Velocify Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Zendesk Sell Integration rated undefined from -1 review Keap Integration rated undefined from -1 review Salesforce Marketing Cloud Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review See all 8 integrations ## Ytel User Reviews Overall Rating 3.9 Ratings Breakdown 5 50% 4 15% 3 15% 2 15% 1 4% Secondary Ratings Ease of Use 3.8 Value for money 3.4 Customer support 3.7 Functionality 4.2 Have you used Ytel and would like to share your experience with others? VR Verified Reviewer 1001-5000 employees Used daily for less than 2 years Review source Reviewed May 2018 An excellent program that scales up well with our company, increasing calls and efficiency. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless. Cons: There are no major cons with the software that we've experienced, so we're extremely satisfied. We experience minor delays when hanging up with callers but the delay is so minimal we never notice. Otherwise, all network interations are immediate. Read More JM Jessy M. Verified reviewer Real Estate 2-10 employees Used daily for less than 2 years Review source Reviewed July 2019 Ytel: Efficient Dialer 4 Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done! Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess! Speedy dials! saves time! Cons: There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls! Reasons for choosing Ytel I chose ytel because the system looked easier to use than other ones i looked in to... Read More VR Verified Reviewer Telecommunications 201-500 employees Used daily for less than 2 years Review source Reviewed December 2018 Simple on the Front End and Difficult on the Back End 2 Ratings Breakdown 2 Ease of use 4 Functionality Pros: The interface at the agent level is very simple to navigate and is easy to use and understand with very little training. Cons: Getting any reporting is difficult. Nothing can be customized to meet the basic reporting needs. Tech support also isn't entirely helpful. Read More EC Eduardo C. Verified reviewer Insurance 51-200 employees Used daily for less than 2 years Review source Reviewed November 2024 Reasonably good. 5 Satisfactory, definitely works perfectly most of the time. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Ease of use, the interface is quite friendly and intuitive. Cons: There can be quite a bit of bugs and glitches depending on your connection. Read More RS Ryan S. Verified reviewer Primary/ Secondary Education Used unspecified for more than 2 years Review source Reviewed June 2016 Tried Many Call Center Solutions, None of them come CLOSE to Ytel! 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on! When you need support or have an issue (very rare), they have an actual qualified support team IN the US! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple! Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system! Seriously, it does not get any easier!! Cons: I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great! Read More HD Holly D. Marketing and Advertising 11-50 employees Used daily for less than 2 years Review source Reviewed August 2016 Patrick Deserves a PLATINUM metal ! 4 I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though transferring to Car Guardian would be similar. The set up is messy and everyone on the support team has been very helpful when I call in with questions. I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful! Patrick is a CHAMP! He has taken a lot of time to make sure that I don't blow anything up! I look forward to working with him as we set up a new streamlined system, Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: PATRICK! When set up properly it is very easy to create reports and sort information in a way that makes sense. I also like that the system is led by the phone number, this makes it very easy to search ona lead. Also, if there is something you would like to see a certain way, they will build it for you and make it "pretty" Cons: There is no quick way to get list information to make changes on the fly. If it was easy to quickly know how m,any leads are in each list and when a list was ready to reset or how much has been dialed; life would be much easier. Going into each list to evaluate is time consuming and I have not got the same explanation on how to read the report either. Seem everyone interprets this differently. Running an export call report and sorting is also time consuming and results in a different answer each time the list resets. Not easy to figure if the list is good or not. Read More VR Verified Reviewer Hospitality 1001-5000 employees Used daily for less than 6 months Review source Reviewed August 2018 So easy to use and it's all in one platform! 5 With the Ringless voicemail we are able to reach our customers with another touchpoint. They are responding to the message and returning the calls. We also are seeing a higher open rate on our emails as we are using the Ringless Voicemail to follow up on an email we have sent to them. The best response for me as a marketeer is my call center managers tell me they feel a difference in the call center when the Ringless campaign is on and off. We are very happy with the Ytel platform and technology. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: I like how easy it is set up and deploy a new campaign. I also like the ability to easily upload and scrub a new lead list into an existing campaign. Cons: My dream would be to allow the system to run over a set amount of time with the budget allowed. Currently I need to start each day and let it run. I'm sure there is a reason for this but it's a dream to have it run each day on it's own. Read More AB Andrew B. Banking 51-200 employees Used daily for more than 2 years Review source Reviewed August 2018 Good Customer Service, Very sharp learning curve 4 Generally, I have had a decent experience with Ytel. The tech support people have been really helpful across the board, although sometimes, I need them to explain things a couple times because they have a tendency to speak over the layman's head. Admins really need to be able to learn on the fly because of the number of variables that need to be accounted for in running a full campaign Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Reporting is easy to access and analyze. Visually seeing my agents logged in and taking calls and how long they have been waiting is very helpful as well. Cons: The no. of variables associated in order to make multiple campaigns run efficiently becomes cumbersome. The lag time waiting for a screen to refresh is too long. Read More VR Verified Reviewer Facilities Services 51-200 employees Used daily for less than 12 months Review source Reviewed November 2018 Full of issues 1 Ratings Breakdown 2 Ease of use 1 Customer support 2 Functionality Pros: I don't really like anything about this software. Cons: Almost everything. The interface is clunky and full of issues. Simple tasks that should all be in one area are instead spread out among different locations in the interface. Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes. Some settings just don't work at all and the documentation explaining them is also wrong. You can really tell their whole system needs a complete overall but they dont seem interested in fixing anything. Read More Nery P. Verified reviewer Financial Services 11-50 employees Used daily for less than 6 months Review source Reviewed October 2019 Easy to learn and use 4 Overall, I didn’t have any major issues with it the application. It was user friendly and easy to learn. Ratings Breakdown 4 Ease of use 3 Functionality Pros: I liked that it was easy to learn and most features are self explanatory. The system keep a record of the calls and what the disposition was so that I could easily check the log in case I needed to check the time of a call. Cons: Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times. Read More Showing 1 - 10 of 26 Reviews Load More Reviews ## Ytel Popular Comparisons [Ringover vs Ytel](https://www.softwareadvice.com/voip/ringover-profile/vs/x5cloudcontactcenter/)[Amazon Connect vs Ytel](https://www.softwareadvice.com/call-center/amazon-connect-profile/vs/x5cloudcontactcenter/)[LiveAgent vs Ytel](https://www.softwareadvice.com/crm/liveagent-profile/vs/x5cloudcontactcenter/)[HoduCC vs Ytel](https://www.softwareadvice.com/call-center/hoducc-profile/vs/x5cloudcontactcenter/)[CallHippo vs Ytel](https://www.softwareadvice.com/call-center/callhippo-profile/vs/x5cloudcontactcenter/)[Five9 vs Ytel](https://www.softwareadvice.com/call-center/five9-profile/vs/x5cloudcontactcenter/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? 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