XCALLY
About XCALLY
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Most Helpful Reviews for XCALLY
1 - 5 of 123 Reviews
Panuwat
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
XCALLY is good contact center sofware
Auto-Dial is killing, Contact is good and IVR designer is one of the best that I ever used.
CONSOpen channel - Line, Open channel - Facebook
Reasons for switching to XCALLY
It outdate for me
sotha
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Best ever system
I have to say that nothing is better
PROSI like its IVR and JSCRIPTY a lot especially with its drag and drop features which make it very easy to set up and use.
CONSIt would be great if it has a built in CRM.
Dean
51-200 employees
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
Feature rich application providing a single UI to call-centre agents for multiple input streams.
We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface. Not only is xCALLY fantastic software but the support from them is just as fantastic!
PROSSingle UI for multiple input streams to call centre agents. Open channel to allow unlimited integrations. Support.
Irfanudeen
Verified reviewer
E-Learning, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2022
Good Dialler tool with decent features
I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.
PROSXCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.
CONSXCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.
Reasons for switching to XCALLY
It is the institue decision
Yehoshua
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
We rely on XCALLY and it meets the challenge daily
We rely on XCALLY in a fundamental way to enable our customer support team to take and make support calls and follow up on support tickets in Zendesk (created via the XCALLY integration). Everything just works!
PROSI am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more.
CONSThere really (but really) aren't any aspects of XCALLY which I like least. I suppose this sounds suspect, but it's true - I'm the proverbial satisfied customer!
