XCALLY Software
FrontRunners
About XCALLY
XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting.
Other features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users can create customized ...
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XCALLY User Reviews
OVERALL RATING
Showing 1 - 5 of 86 reviews
Numan
Verified reviewer
Company size: 51-200 employees
Industry: Telecommunications
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2019
Future of Contact Center !!! Xcally Motion 2
Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
Pros
Intuitive GUI. Tons of features. Easy Install & Maintain. Future Proof Investment. State of the art technology.
Cons
I live everything about Xcally Motion 2.
Reasons for choosing XCALLY
low cost but yet features rich.
Reasons for switching to XCALLY
Cost
Janet
Company size: 11-50 employees
Industry: Telecommunications
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2020
XCally Contact Centre the Way of the future
Fast efficient and deliver
Pros
As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.
Cons
I can honestly say there was nothing I do not like
Reasons for choosing XCALLY
Service and Delivery Costing Easy of Use Easy of Implementation Uncomplicated licence model
Reasons for switching to XCALLY
Costing Easy of use More feature Less complicated licencing model
John
Company size: 2-10 employees
Industry: Telecommunications
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2019
Xcally stands at the frontier of call center
The sense of responding to customer has improved.
Pros
The feedback feature and one agent console is useful
Cons
The repeat of realtime report on all channel with the same info. Its unnecessary
Reasons for choosing XCALLY
No alternative considered
arcangelo
Company size: 501-1,000 employees
Industry: Information Services
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2021
The perfect software to manage multichannel !!
when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality. Congratulations indeed to the whole organization.
Pros
The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale! Last but not least, the training plans for users and partner programs !! really excellent!
Cons
The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics!
Reasons for choosing XCALLY
He convinced me immediately .... professionalism of the team, longevity of the product and last but not least the price .....
Reasons for switching to XCALLY
full multi-channel and additions to crm / erp
Amir
Company size: 11-50 employees
Industry: Telecommunications
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2020
Best solution ever
No need to staff a telecom engineer, no need to be expert and a verry good and reactive support team.
Pros
I use many telecom solution but xcally is perfect, easy to use and stable.
Cons
All is perfect in xcally i have nothing to write here at this moment and after 4 years of use.
Reasons for switching to XCALLY
Best budget with better effency and more option going to many other channels what you need to hear better then that.
