# XCALLY Software Reviews, Demo & Pricing - 2026 > Review of XCALLY Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/xcally-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / XCALLY Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/xcally-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/xcally-profile/alternatives/) # XCALLY 2026: Benefits, Features & Pricing Wondering if XCALLY is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview XCALLY 4.8 [(130)](https://www.softwareadvice.com/call-center/xcally-profile/reviews/) Pricing Starting at €29.00 per month ### About XCALLY XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting. Other features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users can create customized dashboards and reports to suit their needs. It offers integration with Zendesk, Salesforce, Desk, Freshdesk, Sugar CRM, Twilio, Oracle and other applications. XCALLY is offered in a monthly or lifetime pricing options, which vary with concurrent users and IVR channels. It is available globally in 12 languages. Wondering if XCALLY is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## XCALLY User Interface ## Popular XCALLY Alternatives Main Product XCALLY 4.8 [(130)](https://www.softwareadvice.com/call-center/xcally-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.70Value for money - 4.76Customer support - 4.73Functionality Pricing Starting at €29.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Sobot](https://www.softwareadvice.com/product/524506-Sobot/) 4.9 [(102)](https://www.softwareadvice.com/product/524506-Sobot/reviews/) Ratings Breakdown - 4.98Ease of use - 4.90Value for money - 4.94Customer support - 4.91Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) 4.5 [(94)](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.35Value for money - 4.44Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [HoduCC](https://www.softwareadvice.com/call-center/hoducc-profile/) 4.6 [(95)](https://www.softwareadvice.com/call-center/hoducc-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.58Value for money - 4.55Customer support - 4.55Functionality Pricing Starting at $10.00 per month Get Price ## XCALLY Pricing and Plans Starting price: €29.00 per month Free Trial Free Version Voice €29.00 per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## XCALLY Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of XCALLY Activity Dashboard Answering Machine Detection API Auto-Dialer Automated Attendant Automated Routing Automatic Call Distribution Automatic Outbound Dialer Blended Call Center Callback Scheduling Call Center Management Call Disposition Call List Management Call Reporting Call Scheduling Call Tracking Call Transfer Campaign Management Chat/Messaging Computer Telephony Integration Customizable Reports Email Management Inbound Call Center Interaction Tracking List Management Live Chat Manual Dialer Monitoring Multi-Channel Communication Multi-Channel Management Multiple Scripts Outbound Call Center PBX Performance Management Phone Key Input Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Reporting & Statistics Sentiment Analysis SMS Messaging Social Media Integration Survey/Poll Management Surveys & Feedback Text to Speech Third-Party Integrations Video Conferencing Voice Mail VoIP VoIP Connection Workforce Management ## XCALLY Integrations Microsoft Teams Integration rated undefined from -1 review Freshsales Integration rated undefined from -1 review Plivo Integration rated undefined from -1 review Telegram Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Dynamics 365 Integration rated undefined from -1 review See all 25 integrations ## XCALLY User Reviews Overall Rating 4.8 Ratings Breakdown 5 83% 4 15% 3 2% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.7 Customer support 4.8 Functionality 4.7 TJ Tom J. Verified reviewer Computer Software Self-Employed Used daily for more than 2 years Review source Reviewed October 2021 Best in class; value and flexibility for business agility 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Dialer and the drag drop router are simple and efficient. Best in class value. Cons: There is nothing I don't like. The software and support are solid. Read More VR Verified Reviewer Computer Software 11-50 employees Used daily for more than 2 years Review source Reviewed October 2021 Xcally easy to use and reliable 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Xcally easy to use and reliable. Scalability is what brings it really to the market. Modular is the key word when it cones to arch Cons: Missing a multi tenant feature, that is the only thing other than that everything is great Read More DM Dean M. 51-200 employees Used unspecified for less than 6 months Review source Reviewed August 2016 Feature rich application providing a single UI to call-centre agents for multiple input streams. 3 We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface. Not only is xCALLY fantastic software but the support from them is just as fantastic! Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Single UI for multiple input streams to call centre agents. Open channel to allow unlimited integrations. Support. Read More Roberto C. Verified reviewer Hospital & Health Care 1001-5000 employees Used daily for more than 2 years Review source Reviewed January 2023 Very Good Product 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: A lot of functions very useful for our business Cons: Add more features to phonebar to improve agent functionality Read More Michele F. Verified reviewer Financial Services 11-50 employees Used daily for more than 2 years Review source Reviewed August 2018 Great value for money to manage top-notch customer service 5 I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice. When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team. I have recommended XCally to several other entrepreneurs and senior managers in South East Asia. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- Ease and simplicity of use (easy to train many CS reps) - Integration with Zendesk - Ability to manage multicountry easily - Reliability - Value for money Cons: \- Not many Read More wan h. Verified reviewer Internet 1001-5000 employees Used daily for more than 2 years Review source Reviewed August 2018 XCally 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- Work very well on Cloud based Services such AWS - Easy to install and scalable - User Friendly and solid client phonebar software - Asterisk based, therefore integration with any telco provider not an issue - Cally Square (IVR Module) is one of the powerful tools which allow us to do CTI integration easily and support build of complex IVR structure within short amount of time. Cons: \- The tech-support could be a little bit slow in response sometime, however this is due to different time zone as we are SEA based company. Read More Nouti T. Verified reviewer Computer Networking 11-50 employees Used daily for more than 2 years Review source Reviewed August 2018 The best omni-channel software 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: All is thinked to work first with API . Dashboard and UX are really good. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on. The interconnexion with lot of system like Google ASR, Amazon Poly, etc give the opportunity to create really powerful IVR. Cons: High possibility of personnalisation request skills on the software to create amazing things. It can be hard to start from nowhere with this kind of solution. Read More Yehoshua K. Verified reviewer Financial Services Used daily for more than 2 years Review source Reviewed March 2018 An excellent fit for our support desk calling needs 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The support is out of this world. The xCally support professional who has handled our implementation and issues is exceptionally personable, expert and responsible. I've worked with a wide range of support teams, and there's a lot of good people out there, but there's no one like Felice! Cons: Minor point/fix suggestion: When you clone a IVR in Cally Square, you need to reassign values (i.e., for sound files) in the cloned IVR, so if the IVR is complex, this can be a chore. Read More VR Verified Reviewer Information Technology and Services 2-10 employees Used daily for less than 12 months Review source Reviewed September 2019 Omni-channel call center solution 4 Agents can easily move from ​different support channels without losing​ time and focusing on ​customer's requests. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Multi-channel integration Multiplatform clients Modern UI look and feel Extensible and CRM integrated via APIs Analytics​: out of the box available​ a wide collection of stats and the chance to customize and create new reports Cons: No automatic upgrade, it​ requires to be triggered via UI manually. Reasons for choosing XCALLY XCALLY provide a powerful PhoneBar for Windows clients, besides the WebRTC option and DeskPhone. This is really helpful in a heterogeneous working environment. Read More Kayleen T. Verified reviewer Used daily for more than 2 years Review source Reviewed May 2018 Satisfied . 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is very easy to use for the daily task of our operation. The team is so well supported, new capabilities. Cons: There are not many cons that I mention in this review. However, I need more friendly interface of this system. Read More Showing 1 - 10 of 130 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/xcally-profile/reviews/) ## XCALLY Popular Comparisons [Ringover vs XCALLY](https://www.softwareadvice.com/voip/ringover-profile/vs/xcally/)[Sobot vs XCALLY](https://www.softwareadvice.com/compare/163156-xcally/vs/524506-Sobot/)[LiveAgent vs XCALLY](https://www.softwareadvice.com/crm/liveagent-profile/vs/xcally/)[Amazon Connect vs XCALLY](https://www.softwareadvice.com/call-center/amazon-connect-profile/vs/xcally/)[HoduCC vs XCALLY](https://www.softwareadvice.com/call-center/hoducc-profile/vs/xcally/)[Genesys Cloud CX vs XCALLY](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/xcally/)[3CX vs XCALLY](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/xcally/)[wolkvox vs XCALLY](https://www.softwareadvice.com/call-center/wolkvox-profile/vs/xcally/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/xcally-profile/alternatives/) ## Other Top Recommended Call Center Software [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **7** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **6** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times Stuck Between Options? 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