XCALLY
About XCALLY
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Most Helpful Reviews for XCALLY
1 - 5 of 127 Reviews
Numan
Verified reviewer
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Innovative & Modern AI based Omni Channels Contact Center Solution.
I am in contact center industry for 10+ years and been implementing Xcally Motion for many prestigious customers across my region. Most of my customers are satisfied with product and its amazing features and stability.
PROSVery easy to use and stable with great support.
CONSflexibility and great features. I like every inch of this application.
sotha
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Best ever system
I have to say that nothing is better
PROSI like its IVR and JSCRIPTY a lot especially with its drag and drop features which make it very easy to set up and use.
CONSIt would be great if it has a built in CRM.
Mochamad
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
This software is always trying to update with the latest technology including AI, and robotic system
I don't have enough experiences using this software since we just use this software for propose of demo to customers.
PROSIt would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost.
CONSOpen channels. This feature will make this software rich in solutions
Jurijs
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2023
my review.
easy install, setup, management. friendly UI.
CONSproblem with performance for old install.
Irfanudeen
Verified reviewer
E-Learning, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2022
Good Dialler tool with decent features
I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.
PROSXCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.
CONSXCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.
Reasons for switching to XCALLY
It is the institue decision