--- title: "XCALLY Software Reviews, Demo & Pricing - 2026" description: "Review of XCALLY Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/xcally-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / XCALLY Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/xcally-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/xcally-profile/alternatives/) # XCALLY Review From €29/month Free trial 1 plan Wondering if XCALLY is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview XCALLY 4.8 [(130)](https://www.softwareadvice.com/call-center/xcally-profile/reviews/) Pricing Starting at €29.00 per month ### About XCALLY XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting. Other features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users can create customized dashboards and reports to suit their needs. It offers integration with Zendesk, Salesforce, Desk, Freshdesk, Sugar CRM, Twilio, Oracle and other applications. XCALLY is offered in a monthly or lifetime pricing options, which vary with concurrent users and IVR channels. It is available globally in 12 languages. Wondering if XCALLY is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## XCALLY User Interface ## Popular XCALLY Alternatives Main Product XCALLY 4.8 [(130)](https://www.softwareadvice.com/call-center/xcally-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.70Value for money - 4.76Customer support - 4.73Functionality Pricing Starting at €29.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(886)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(395)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.49Value for money - 4.52Customer support - 4.50Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(330)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.73Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(144)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.65Ease of use - 4.48Value for money - 4.46Customer support - 4.57Functionality Pricing Starting at $239.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## XCALLY Pricing and Plans Starting price: €29.00 per month Free Trial Free Version Voice €29.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## XCALLY Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of XCALLY Activity Dashboard Answering Machine Detection API Auto-Dialer Automated Attendant Automated Routing Automatic Call Distribution Automatic Outbound Dialer Blended Call Center Call Back Callback Scheduling Call Center Management Call Disposition Call List Management Call Reporting Call Scheduling Call Tracking Call Transfer Campaign Management Chat/Messaging Computer Telephony Integration Customizable Reports Data Security Email Email Management Inbound Call Center Interaction Tracking List Management Live Chat Manual Dialer Monitoring Multi-Channel Communication Multi-Channel Management Multiple Scripts Omnichannel Outbound Call Center PBX Performance Management Phone Key Input Power Dialer Predictive Dialer Predictive Dialing Preview Dialer Progressive Dialer Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Reporting & Statistics Sentiment Analysis SMS Messaging Social Social Media Integration Survey/Poll Management Surveys & Feedback Text to Speech Third-Party Integrations Video Conferencing Voice Voice Mail VoIP VoIP Connection Workforce Management ## XCALLY Integrations Microsoft Teams Integration rated undefined from -1 review Freshsales Integration rated undefined from -1 review Plivo Integration rated undefined from -1 review Telegram Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Dynamics 365 Integration rated undefined from -1 review See all 23 integrations ## XCALLY User Reviews ## XCALLY customer ratings - Overall rating: 4.8/5 - Total reviews: 130 ### Rating distribution - 5 stars: 108 reviews (83%) - 4 stars: 20 reviews (15%) - 3 stars: 2 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.7/5 - Customer support: 4.8/5 - Functionality: 4.7/5 --- ### Very Good Product - Overall rating: 5/5 - Reviewer: Roberto C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A lot of functions very useful for our business #### Cons Add more features to phonebar to improve agent functionality --- ### Xcally is great - Overall rating: 4/5 - Reviewer: Ade G. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Xcally is a good app I used when I worked in the contact centre. It is used to pick calls from customers, check call history and monitor calls on the dashboard. It’s easy to setup too once you get access. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Cons Xcally has no cons really. It’s a perfect app for call centers and easy to use. Nothing bad about it to be honest. --- ### Best in class; value and flexibility for business agility - Overall rating: 5/5 - Reviewer: Tom J. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dialer and the drag drop router are simple and efficient. Best in class value. #### Cons There is nothing I don't like. The software and support are solid. --- ### Xcally easy to use and reliable - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Xcally easy to use and reliable. Scalability is what brings it really to the market. Modular is the key word when it cones to arch #### Cons Missing a multi tenant feature, that is the only thing other than that everything is great --- ### Great value for money to manage top-notch customer service - Overall rating: 5/5 - Reviewer: Michele F. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice. When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team. I have recommended XCally to several other entrepreneurs and senior managers in South East Asia. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Ease and simplicity of use (easy to train many CS reps) - Integration with Zendesk - Ability to manage multicountry easily - Reliability - Value for money #### Cons - Not many --- ### XCally - Overall rating: 5/5 - Reviewer: wan h. - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Work very well on Cloud based Services such AWS - Easy to install and scalable - User Friendly and solid client phonebar software - Asterisk based, therefore integration with any telco provider not an issue - Cally Square (IVR Module) is one of the powerful tools which allow us to do CTI integration easily and support build of complex IVR structure within short amount of time. #### Cons - The tech-support could be a little bit slow in response sometime, however this is due to different time zone as we are SEA based company. --- ### The best omni-channel software - Overall rating: 5/5 - Reviewer: Nouti T. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All is thinked to work first with API . Dashboard and UX are really good. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on. The interconnexion with lot of system like Google ASR, Amazon Poly, etc give the opportunity to create really powerful IVR. #### Cons High possibility of personnalisation request skills on the software to create amazing things. It can be hard to start from nowhere with this kind of solution. --- ### An excellent fit for our support desk calling needs - Overall rating: 5/5 - Reviewer: Yehoshua K. - Verified reviewer: Yes - Industry: Financial Services - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support is out of this world. The xCally support professional who has handled our implementation and issues is exceptionally personable, expert and responsible. I've worked with a wide range of support teams, and there's a lot of good people out there, but there's no one like Felice! #### Cons Minor point/fix suggestion: When you clone a IVR in Cally Square, you need to reassign values (i.e., for sound files) in the cloned IVR, so if the IVR is complex, this can be a chore. --- ### Omni-channel call center solution - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Agents can easily move from ​different support channels without losing​ time and focusing on ​customer's requests. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Multi-channel integration Multiplatform clients Modern UI look and feel Extensible and CRM integrated via APIs Analytics​: out of the box available​ a wide collection of stats and the chance to customize and create new reports #### Cons No automatic upgrade, it​ requires to be triggered via UI manually. #### Reasons for choosing XCALLY XCALLY provide a powerful PhoneBar for Windows clients, besides the WebRTC option and DeskPhone. This is really helpful in a heterogeneous working environment. --- ### Satisfied . - Overall rating: 5/5 - Reviewer: Kayleen T. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use for the daily task of our operation. The team is so well supported, new capabilities. #### Cons There are not many cons that I mention in this review. However, I need more friendly interface of this system. --- Showing 1 - 10 of 130 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/xcally-profile/reviews/) ## XCALLY Popular Comparisons [Ringover vs XCALLY](https://www.softwareadvice.com/voip/ringover-profile/vs/xcally/)[LiveAgent vs XCALLY](https://www.softwareadvice.com/crm/liveagent-profile/vs/xcally/)[Amazon Connect vs XCALLY](https://www.softwareadvice.com/call-center/amazon-connect-profile/vs/xcally/)[3CX vs XCALLY](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/xcally/)[Genesys Cloud CX vs XCALLY](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/xcally/)[HoduCC vs XCALLY](https://www.softwareadvice.com/call-center/hoducc-profile/vs/xcally/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/xcally-profile/alternatives/) ## Other Top Recommended Call Center Software [Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/) **4.0** (2) Recently recommended **4** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (144) Recently recommended **4** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **1** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (829) Recently recommended **1** times Stuck Between Options? 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