Project
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10About XCALLY
XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting.
Other features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users can create custo...
80 Reviews of XCALLY
Average User Ratings
Overall
4.83 / 5 stars
Ease-of-use
5.0
Value for money
4.5
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
November 2019
Numan from DVCOM TECHNOLOGY LLC
Verified Reviewer
Company Size: 51-200 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Future of Contact Center !!! Xcally Motion 2
Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
Pros
Intuitive GUI. Tons of features. Easy Install & Maintain. Future Proof Investment. State of the art technology.
Cons
I live everything about Xcally Motion 2.
Reasons for Choosing XCALLY
low cost but yet features rich.
April 2020
Janet from ScopServ Integrated Services
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
XCally Contact Centre the Way of the future
Fast efficient and deliver
Pros
As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.
Cons
I can honestly say there was nothing I do not like
Reasons for Choosing XCALLY
Service and Delivery Costing Easy of Use Easy of Implementation Uncomplicated licence model
November 2020
Amir from Enovarobotics
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Best solution ever
No need to staff a telecom engineer, no need to be expert and a verry good and reactive support team.
Pros
I use many telecom solution but xcally is perfect, easy to use and stable.
Cons
All is perfect in xcally i have nothing to write here at this moment and after 4 years of use.
November 2019
John from Nautilus Network Solutions Pte Ltd
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
1.0
Functionality
4.0
November 2019
Xcally stands at the frontier of call center
The sense of responding to customer has improved.
Pros
The feedback feature and one agent console is useful
Cons
The repeat of realtime report on all channel with the same info. Its unnecessary
Reasons for Choosing XCALLY
No alternative considered
September 2020
Dema from Jeeny- Rocket Internet ME
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
September 2020
The solution which I highly recommend
Awesome and love it. I recommend xcaly already.. Not a technical person but would tell about my administrative role. Easy to access and deploy changes
Pros
Easy to use Mutil functions and features Up to speed with industry changing Decent pricing compared to others Good customer support Friendly interface
Cons
agent's performance dashboard ( occupancy) All agents dashboard Real Time metrics calculator
Reasons for Choosing XCALLY
features provided
