XCALLY Software

A special call centre

Our company is now accustomed to this service. It's cost effective compared to other customer service tools in the market hence it is a must have choice for my company

Pros

To start with, it has a beautiful design and it's one stop solution for all GUI regardless of whichever media is used from voice, SMS to messenger. The dashboard is user friendly. It has social media integration and inbuilt voice recording.

Cons

The tech support team is not available for help during emergency. It takes time to resolve issues.

best for call center

Pros

that you can create you own channels in all of your social networks.

Cons

tech support is not the fastest tech support in this industry. Can improve please!!!

nice

its great with all function

Pros

time cost, effective programming, beautiful designeing,

Cons

time cost,well planned for a call center

The Best Choice for Customer Service and Call Receiving

Pros

XCALLY is usually used by call centers since it deals greatly with call logging, scripting, monitoring, recording and others, but it is a great tool for customer service as well. As a customer service specialist, we receive feedback through different mediums, and some of these calls we receive through calls. XCALLY allows us to monitor these different calls and to record them, allowing us to go back and review them or to document them. Integration with some call application is possible, which is a plus.

Cons

After using XCALLY for a few months now, there are just no disadvantages worth mentioning. It is working great.

Multimedia Contact Center

Pros

Triggers for Agent Screen POP
Inbuilt Voice recording
Social Media Intigration
Dash board

Cons

Needs to Improve on the Real-time dashboards for Voice and other media channels
whats App connector

OMNI Contact Centre Solution with reasonable licensing fee

All in 1 GUI regardless whichever media (voice, email, SMS, chat or instant messenger) my clients to contact my customer service. This has resolved my customer experience issue due to difference tools was using in the old system.

Pros

Easy to setup and configure.
Very user friendly GUI and quick deployment.

Cons

Nope at the moment but we need to refresh the application license whenever the AWS instance has restarted.

Great solution for call center

Pros

Everything you need for a call center is included.
Integration with some of the well-known CRMs which makes it powerful.
Great support service. You can get very quick feedback and help from the team.

Cons

It takes some time to understand the functions and features, and it would be better to have some knowledge of Asterisk.

Great Omnichannel Contact Center Solution

Definitely an excellent option to consider for any Contact Center project. There is room for some improvements but the product is very well maintained and developed and the market positioning is EXCELLENT

Pros

The power of all the available channels including an OpenChannel for multi purpose protocols.

The commercial approach, flexibility of the product and support is also amazing

Cons

The Jscripty tool to design scripts for agents that is too simple

Olivetti Customer Care

Pros

XCally is a great solution for our activities! It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors. One of the best thing about XCally is that you don't need IT people in order to configure queues, agents and even simple IVR.. We use XCally mainly for handling Voice Phone Calls but we use also the Omnichannel Chat module, which provides a good level of customization and activities monitoring capabilities (using the Realtime environment and the Analytics). We are using XCally from 5 years now and each time we need to upgrade it for a new channel it takes us very little time!

Cons

nothing special, it’s a good solution for all our requirements and needs

The best omni-channel software

Pros

All is thinked to work first with API . Dashboard and UX are really good. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.

The interconnexion with lot of system like Google ASR, Amazon Poly, etc give the opportunity to create really powerful IVR.

Cons

High possibility of personnalisation request skills on the software to create amazing things.
It can be hard to start from nowhere with this kind of solution.

The most competitive contact centre with powerful features.

We needed a cost effective and featire rich contct centre solution that is a true Omichannel, which akow you to connect with your customer whereever they are, voice, SMS, chat, email and open channel such as Twitter, Facebook etc. XCALLY packed with power set of features.

Pros

The ease of callflow design, the IVR scripter and the omnicahnnel options makes implementing a contact centre project an exciting one.

Cons

Not stright forward to set up multibel SIP providers.

XCally

Pros

- Work very well on Cloud based Services such AWS
- Easy to install and scalable
- User Friendly and solid client phonebar software
- Asterisk based, therefore integration with any telco provider not an issue
- Cally Square (IVR Module) is one of the powerful tools which allow us to do CTI integration easily and support build of complex IVR structure within short amount of time.

Cons

- The tech-support could be a little bit slow in response sometime, however this is due to different time zone as we are SEA based company.

XCALLY Motion, simple, scalable, customizable for specific needs

We are an Italian Telecommunications Operator and we have chosen xCally as product for our customers (call center). We offer end-to-end service: Optical Fiber , Connectivity, VoIP, Cloud... and XCALLY as a service platform. Our customers need of : customization and scalability solution, high performance and xCally product meets these needs. Good choice!

Pros

Virtualizable solution, very easy to install and maintain, good performance on all channels, excellent IVR designer.

Cons

Should be developed with better performance the ip-PBX module

XCally Review from a Thailand perspective

Good.

Pros

The IVR builder and the XCally Softphone are great.

Cons

It's not easy to backup XCally and pricing structure should be reviewed especially compared with some other Solutions in the market. In our point of view it would be better for the market in South East Asia to change the pricing model and offer a basic version free of charge and charge for modules.

xCally Motio v2 - Fast, easy to use and great support!

Pros

User Interface simple and most reactive
Easy to understand functionality
Professional and competent support

Cons

nothing major, phone bar is not available for MacOS and Debian.

Easy to use and full of interesting features

We started using XCALLY to manage our social media interactions (Facebook, Twitter and Instagram) and we are very satisfied with the application and the help given to us by the support and sales team over time. The value for money is perfect!

Pros

* Possibility to manage your social media using Open Channel
* Powerful 3rd party applications (the most famous ticketing and CRM systems)
* Modern GUI and easy to use
* Flexibility and availability of the development team to configure the application according to our needs
* The support and sales team consists of experienced staff and communications are excellent

Cons

Nothing relevant in the daily use of the application

Great value for money to manage top-notch customer service

I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice. When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team. I have recommended XCally to several other entrepreneurs and senior managers in South East Asia.

Pros

- Ease and simplicity of use (easy to train many CS reps)
- Integration with Zendesk
- Ability to manage multicountry easily
- Reliability
- Value for money

Cons

- Not many

Great Product

Pros

Easy to use, very good interface and with an amazing support.
The product is constantly updated and well documented.
The possibility of integration with many CRMs and the reporting system are a powerful support in the decision process.

Cons

For our needs, we have not yet encountered any problems or limitations in xCally

XCALLY Motion V2 Review

We are solving customer experience issues with XCALLY.

Pros

1. The contact center social media integration - especially the open channel is good.
2. The learning material is simple to use

Cons

1. Talking / Interacting with nameless people

Easiest fully functional call centre software

Pros

Easy of use and feature availability. Most usefull call centre platform

Cons

outbound routes not as easy. A better design in the future will help