XenCALL Predictive Dialer CRM Software


XenCALL is a cloud-based call center solution for companies of all sizes in a variety of industries. Key features include automatic call distribution, interactive voice response, auto dialing, scheduling, performance analytics and call center scripting.

XenCALL includes blended channels with unrestricted inbound and outbound calling. Users can also record all inbound and outbound calls or selected calls only, prioritize inbound queues and select a ring configuration to strategically distribute calls to agents. Agents can also intercept inbound calls from the leads they initially contacted.

XenCALL includes a built-in customer relationship management (CRM) feature with customizable lead profiles, enabling users to own and display phone numbers that are the closest in proximity to their leads. Users can also target leads using custom criteria that include lead data, lead status and more.



5 Reviews of XenCALL Predictive Dialer CRM

Overall rating

4.0 / 5 stars

Showing 1 - 5 of 5 reviews

November 2018

Alexandre from Mc Kinnon Marketing

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

1 of 5

November 2018

Xencall define technical cluelessness

Their handling of the problems has been very poor, pathetic would be the appropriate term. It's the 7th ACD I deployed, the worst of all. My account manager called me for the first time after 2 weeks into the problem, just because I threatened to file a complaint to Better Business Bureau (BBB), which I will. 1 week later, still not the shadow of a resolution, not an email nothing. I evacuate this sinking ship. Beware.

Pros

Nice features (if they would work)
Easy to use
Some dedicated tech supports lvl 1.
Nice ... colors ?

Cons

Many basic features started to disappear, like call backs, I lost 2 weeks of prod. Still unresolved

August 2018

George from NUS Consulting Group

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Xencall is the best tool for a small operation to use in bulk outbound cold calling.

Xen call really hits the sweet spot when you consider call volume per cost. It's not as slick as Connect and Sell or Monster Connect for outbound calling -- but it's FAR more affordable and can serve as a learning platform or low-budget solution. Frankly, with 5+ callers the predictive dialing tool should keep you very busy with no downtime. If you only have one or two callers it's less efficient becuase it won't dial while you are actually connected.

Pros

It has a lot of powerful features such as predictive dialing that will minimize your wait time and connect more calls faster (essentially dialing probabilistically in parallel and adjusting to hit a small abandonment rate like 2% or so). Manager features are strong and it's better than most small tools at supervising sales performance. Many features, such as auto call recording, are all standard in the basic offering.

Cons

It's a tad awkward for a solopreneur, but you can get there. Sign in as a Manager on one Chrome instance and Incognito as the agent on another. And you can manage yourself.

As far as I can tell the basic 'weakness' is its inability to drop supporting emails along with voicemails as part of its dispositions. It's really a fast cold calling solution, not a multi-touch outreach tool.

January 2018

Kaleb from Weedman Columbus SE

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Pure User Friendly

Working with support staff was a breeze he was very professional and precise with my questions and getting me the information I needed when I asked. The training that you go through is very in depth and the representatives made learning how to use this predictive dialer very easy.

Pros

Everything about this dialer system is very simple from set up and getting the leads in. To running up to the minute reports on your agents and leads. Customer service has been great. They are quick to return your call if you have to leave a voice mail or send an e-mail.

September 2015

Paul from Hoffman Refrigeration

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

September 2015

MOST BANG FOR THE BUCK !!!! Hands down the most comprehensively package dialer/ crm setup

Initially I had never heard of them and was already exposed to safesolutions and five9 and the pros and cons to both( Which incidentally for me their cons far outweighed their pros). Then after setting up for the free trial and getting acclimated to the different processes, I ran into call quality issues so i called their support desk. The person that answered the phone name, Dade, was phenomenal. Not only did he fix that issue but also with my permission, had removed some of the bugs he discovered. This was a lengthy process but none the less it was completed. That sold me, because all to often the help desk is an outsourced company that is hard to understand and quick to say the problem is "on our end & not their end ", so they can't assist us with a resolution. Smartly packaged with competitive price points, Xencall is a no brainer.

July 2018

Anonymous

Review Source: GetApp


July 2018