XenCALL Predictive Dialer CRM software


4 reviews(5.0/5)
4 reviews(5.0/5)

XenCALL is a cloud-based call center solution for companies of all sizes in a variety of industries. Key features include automatic call distribution, interactive voice response, auto dialing, scheduling, performance analytics and call center scripting.

XenCALL includes blended channels with unrestricted inbound and outbound calling. Users can also record all inbound and outbound calls or selected calls only, prioritize inbound queues and select a ring configuration to strategically distribute calls to agents. Agents can also intercept inbound calls from the leads they initially contacted.

XenCALL includes a built-in customer relationship management (CRM) feature with customizable lead profiles, enabling users to own and display phone numbers that are the closest in proximity to their leads. Users can also target leads using custom criteria that include lead data, lead status and more.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 10

4 Reviews of XenCALL Predictive Dialer CRM

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  • George from NUS Consulting Group

    Number of employees: 201-500 employees

    August 2018

    Xencall is the best tool for a small operation to use in bulk outbound cold calling.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Xen call really hits the sweet spot when you consider call volume per cost. It's not as slick as Connect and Sell or Monster Connect for outbound calling -- but it's FAR more affordable and can serve as a learning platform or low-budget solution. Frankly, with 5+ callers the predictive dialing tool should keep you very busy with no downtime. If you only have one or two callers it's less efficient becuase it won't dial while you are actually connected.

    Pros

    It has a lot of powerful features such as predictive dialing that will minimize your wait time and connect more calls faster (essentially dialing probabilistically in parallel and adjusting to hit a small abandonment rate like 2% or so). Manager features are strong and it's better than most small tools at supervising sales performance. Many features, such as auto call recording, are all standard in the basic offering.

    Cons

    It's a tad awkward for a solopreneur, but you can get there. Sign in as a Manager on one Chrome instance and Incognito as the agent on another. And you can manage yourself.

    As far as I can tell the basic 'weakness' is its inability to drop supporting emails along with voicemails as part of its dispositions. It's really a fast cold calling solution, not a multi-touch outreach tool.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kaleb from Weedman Columbus SE

    Specialty: Other

    Number of employees: 11-50 employees

    January 2018

    Pure User Friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Working with support staff was a breeze he was very professional and precise with my questions and getting me the information I needed when I asked. The training that you go through is very in depth and the representatives made learning how to use this predictive dialer very easy.

    Pros

    Everything about this dialer system is very simple from set up and getting the leads in. To running up to the minute reports on your agents and leads. Customer service has been great. They are quick to return your call if you have to leave a voice mail or send an e-mail.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Paul from Hoffman Refrigeration

    September 2015

    MOST BANG FOR THE BUCK !!!! Hands down the most comprehensively package dialer/ crm setup

    Ease-of-use
    Quality
    Support

    Initially I had never heard of them and was already exposed to safesolutions and five9 and the pros and cons to both( Which incidentally for me their cons far outweighed their pros). Then after setting up for the free trial and getting acclimated to the different processes, I ran into call quality issues so i called their support desk. The person that answered the phone name, Dade, was phenomenal. Not only did he fix that issue but also with my permission, had removed some of the bugs he discovered. This was a lengthy process but none the less it was completed. That sold me, because all to often the help desk is an outsourced company that is hard to understand and quick to say the problem is "on our end & not their end ", so they can't assist us with a resolution. Smartly packaged with competitive price points, Xencall is a no brainer.

    Review Source: Capterra
  • July 2018

    Quality
    Support
    N/A
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
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