ReadyMode
About ReadyMode
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Most Helpful Reviews for ReadyMode
1 - 5 of 17 Reviews
Mostafa
Verified reviewer
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2023
Operations Manager
the dialer is very good I've been using it for years
CONSi didn't really find any cons while using it
Al
Leisure, Travel & Tourism, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Friendly UI, Great Customer Service, Lots of Reports, Easy to Integrate with Lead Vendors
I've worked with a lot of different dialers. This is hands down my favorite. This platform is easy to use, intuitive and offers lots of useful reports. It saves a substantial amount of time over other dialers for integrating with 3rd party lead and call campaigns as well as your own call campaigns. It also makes it easy to monitor, separate, and track employee productivity. It is a little expensive for a small company but perhaps one of the best values in the industry. Also customer service is awesome, there's a representative named [SENSITIVE CONTENT HIDDEN] that has consistently help me with learning the dialer and resolving any issues promptly and I can say help me help my company succeed.
PROSI love how easy this platform is to integrate for 3rd party lead posting, how easy it is to purchase and replace DIDs, and I love how easy it is to create and Inbound IVR. They also have lots of reporting options.
CONSThe cost isn't idea for a start up......
Reason for choosing ReadyMode
Reports, Ease of Integration, User Integration, Employee Management, Customer Service.
Tiffany
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed June 2020
Shutdown for 2nd day in a row
I am extremely unhappy currently obviously because I have been down for 2 days but there is also a disconnect between the departments. I have about 5 different guys that I work with. I explained to them over and over that I don't want to ring multiple leads at the same time. Yet, that was the case. I explained this about 100 times before it was understood. Had my sales rep even had a basic convo with my sales guy- he would've passed the info on, as I had negative experiences in the past with this kind of dialing.
PROSI like the team when I set it up; they seemed nice and knowledgable.
CONSI would want screen monitoring for training ideally- Customer support isn't good. They are in Pacific time so if you work on the East Coast or Central time zones, you can't really reach anyone for early morning issues. I called in 3 times yesterday before getting a response around 11 my time. My team starts at 9. I was told they normally have support agents on the East coast, but they called off yesterday. Here I am, day 2, still down, 2nd morning, 11 minutes into hold with really loud jolly pop music while I am shut down with no answers.
Reason for choosing ReadyMode
I really liked the sales team. Seemed that they understood exactly what I wanted and would be able to deliver.
Reasons for switching to ReadyMode
Chase was having call quality issues with my agents in the Philipines and a call center manager recommended these guys.
Greg
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
XenCALL is great for new users who aren't great with managing dialers
Very easy to use, worked great while we used it, but we needed something more flexible and powerful
PROSThe best part about XenCALL is the ease of use for the managers and the dialers. The interface is extremely simple and easy to navigate for new users.
CONSThe ability to customize your set up is very limited
Reason for choosing ReadyMode
We initially chose it because of the simple to use interface for our callers.
Jillian
Environmental Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2019
cheaper than our phone bill and able to allow for maximizing our time and resources
Our relationship with Xen has been great. It immediately impacted our business in a positive way and continues to be our preferred auto dialer. We love Xen and the best part is that it is cheaper than our telephone provider was.
PROSthis company's services have helped us to expand our telephone department in a real way. I have not come across a better CRM/dialer specifically for telemarketing. It enables us to compile real results from our different lead sources in a snap and eliminates wasted time calling numbers that are disconnected and prioritize non pick ups properly to maximize our time on the phone with clients, monitor employees results, and call back opportunities. I recommend Xencall to anyone looking to maximize time and resources in a customer service, or sales oriented appointment situation. After the free demonstration of services, once we saw how their auto dialer worked we signed up and haven't looked back since.
CONSIf you need help, and we do often because we are most likely not as savvy as the average client of theirs, they have a limit on how long they can help you over the phone.