XenCALL is a cloud-based call center solution for companies of all sizes in a variety of industries. Key features include automatic call distribution, interactive voice response, auto dialing, scheduling, performance analytics and call center scripting.
XenCALL includes blended channels with unrestricted inbound and outbound calling. Users can also record all inbound and outbound calls or selected calls only, prioritize inbound queues and select a ring configuration to strategically distribute calls to agents. Agents can also intercept inbound calls from the leads they initially contacted.
XenCALL includes a built-in customer relationship management (CRM) feature with customizable lead profiles, enabling users to own and display phone numbers that are the closest in proximity to their leads. Users can also target leads using custom criteria that include lead data, lead status and more.
Kaleb from Weedman Columbus SE
Employees number: 11-50 employees
Working with support staff was a breeze he was very professional and precise with my questions and getting me the information I needed when I asked. The training that you go through is very in depth and the representatives made learning how to use this predictive dialer very easy.
Everything about this dialer system is very simple from set up and getting the leads in. To running up to the minute reports on your agents and leads. Customer service has been great. They are quick to return your call if you have to leave a voice mail or send an e-mail.
Paul from Hoffman Refrigeration
Initially I had never heard of them and was already exposed to safesolutions and five9 and the pros and cons to both( Which incidentally for me their cons far outweighed their pros).
Then after setting up for the free trial and getting acclimated to the different processes, I ran into call quality issues so i called their support desk. The person that answered the phone name, Dade, was phenomenal. Not only did he fix that issue but also with my permission, had removed some of the bugs he discovered. This was a lengthy process but none the less it was completed. That sold me, because all to often the help desk is an outsourced company that is hard to understand and quick to say the problem is "on our end & not their end ", so they can't assist us with a resolution. Smartly packaged with competitive price points, Xencall is a no brainer.