Zingtree Agent Scripting Software


 

Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users can create, deploy and analyze agent scripts.

Scripts can be created using a visual designer or copied from an existing script library and customized. Zingtree saves the last screen and history of each session, so if a call is transferred between agents, the new agent can take over where the previous agent left off.

Agent interactions are tracked and saved as transcripts. Users can view sessions for individual agents, generate performance summaries and assess where scripts could be improved. Scripts can be added to existing sites or hosted by Zingtree. The solution integrates with various customer relationship management (CRM) systems, as well as Salesforce and Freshdesk. A separate application is offered for Zendesk.

Support is available through an online portal. Pricing is based on agents and authors, with monthly and yearly plans offered.

 

Zingtree Agent Scripting - Scripting wizard
 
  • Zingtree Agent Scripting - Scripting wizard
    Scripting wizard
  • Zingtree Agent Scripting - Script overview
    Script overview
  • Zingtree Agent Scripting - Reports and analytics
    Reports and analytics
  • Zingtree Agent Scripting - Manage script tree
    Manage script tree
  • Zingtree Agent Scripting - Designer
    Designer
Supported Operating System(s):
Mac OS, Linux, Web browser (OS agnostic), Windows 10

8 Reviews of Zingtree Agent Scripting

Showing 1-8 of 8

 

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Crystal from Surety Solutions, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Make Your Own Knowledge Base

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We used Zingtree as a knowledge base. What a great way to create "interactive" help for consumers. Zingtree makes it easy with multiple ways to build. There is a bit of a learning curve, but not much. There's so many things you can do with Zingtree, the possibilities are endless. Good for ANY industry.

Cons

We had to move away from Zingtree because of the cost. You have to pay per click...there was no way to IP filter, etc. As our business grew and we became more successful, the cost of Zingtree went up. It just wasn't a viable option for us, but Zingtree was so nice when we told them we were moving away. We sung their praises from the rooftops! A great product that I continue to tell people about today. :)

Review Source: GetApp
 


April 2016

April 2016

Amazingly intuitive software for building decision trees

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I've found Zingtree to be a really useful program over the last few months to create interactive decision trees. They have a few different ways to get started, and the Wizard tool is great for building trees just by answering questions and filling in the blanks. While it takes a little time to think about the best plan of action before jumping in, the platform is super easy to use once you get the hang of it -- they have a blog and FAQ full of helpful tips and integrations, too.

Pros

Knowledgeable team, good interface, helpful and informative process.

Cons

Monthly payment plan isn't ideal for my setup.

Review Source: GetApp
 


April 2016

April 2016

Useful Tool for all Kinds of Q&A Purposes

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Once you get the hang of this, making and deploying decision trees becomes a breeze. Highly recommend you try using Designer first (I'm a visual learner). But I have heard Wizard is a great way to start too.

Pros

- Helpful sales team to set you up with the right plan
- Customization / CSS

Cons

- Getting started can be tricky
- Currently, only available in English (localization)

Review Source: GetApp
 

Yan from n/a

March 2016

March 2016

Making decision easier

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have to make many decisions everyday; it's likely to make the wrong decision if we don't include the overall circumstance, especially when we are stuck by our habit of one way thinking logic. By using the tree, it make it easier for you to include as many as the assumptions which will lead to different consequences in the process of making your decisions.

Review Source: Capterra
 

Oliver from Screen Time Labs

March 2016

March 2016

What a difference a Zingtree can make

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I don't think that we're Zingtree's typical customer, but they've made every effort to accommodate us and we've reaped the benefits!

I know that other companies will talk about cost savings, but from our point of view one of the benefits has been user experience. We've had 1000's of sessions per month, a lot of these sessions are users of our product that previously weren't contacting our support team.

Now that we've got Zingtree they are finding the information they need and resolving the problems that they might have otherwise not tried to resolve! Lovely stuff :-)

Review Source: Capterra

  Response: Zingtree, Zingtree LLC

Date: March 2016

March 2016

 

Thank you so much for your support! Happy to have helped your company navigate support more efficiently :)

 

Oliver from Screen Time Labs

March 2016

March 2016

What a difference a Zingtree can make

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I don't think that we're Zingtree's typical customer, but they've made every effort to accommodate us and we've reaped the benefits!

I know that other companies will talk about cost savings, but from our point of view one of the benefits has been user experience. We've had 1000's of sessions per month, a lot of these sessions are users of our product that previously weren't contacting our support team.

Now that we've got Zingtree they are finding the information they need and resolving the problems that they might have otherwise not tried to resolve! Lovely stuff :-)

Review Source: Capterra
 

Debbie from Applian Technologies Inc

August 2015

August 2015

Does exactly as promised

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We were looking for a way to save money on customer support by creating our own troubleshooters, and Zingtree made it easy for us. The tools are solid - we use the Visual Designer AND the more text oriented overview for cleanup and tweaking. The reporting is great too. Highly recommended!

Review Source: Capterra
 

Syd Number of employees: 11-50 employees Employees number: 11-50 employees

April 2016

April 2016

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp