--- title: "Zingtree Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zingtree. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zingtree is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/zingtree-agent-scripting-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [Zingtree](https://www.softwareadvice.com/decision-support/zingtree-agent-scripting-profile/) / Zingtree Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/decision-support/zingtree-agent-scripting-profile/) Reviews [Alternatives](https://www.softwareadvice.com/decision-support/zingtree-agent-scripting-profile/alternatives/) # Zingtree User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 95 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 50 reviews (53%) - 4 stars: 36 reviews (38%) - 3 stars: 7 reviews (7%) - 2 stars: 2 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The very limited free offering met our initial needs, and we were likely to upgrade to a paid plan as our needs expanded. - its functions and themes are also impressive and relaxable users. ### Most mentioned cons - Abruptly removed their free service, rending the time we had spent setting up our embedded decision tree a complete waste. - Sometimes I face issues regarding new connections or adding new members. Or sometimes its server is down due to heavy traffic. ## Zingtree customer reviews Showing reviews 1-25 of 95 (page 1). ### We tried to use it for internal training and it should not be used this way - Overall rating: 4/5 - Reviewer: Vincentas K. - Verified reviewer: Yes - Industry: Wireless - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Build internal knowledge base and troubleshooting tool #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to build simple "trees" Plenty of different styles that help to customize experience Possibility to add images into questions and options Excellent support #### Cons Tree can get very complicated and hard to navigate I think it lacks better UI for more advanced setups where multiple layers are needed --- ### Quick, efficient, great training tool. Downside is it can be sometime glitch y. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time. #### Cons It can be glitchy and screens can lock. Not frequent but creates disruptions for team members. --- ### Basic, but Effective - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great for call centers and easy to use in terms of getting new employees off the ground and going. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Like my title suggests, this software is easy to use and has proven to be a good tool for my agents as our company has started out. It is good for training purposes as well as remaining functional on a day to day basis. Something my company desperately needs. #### Cons The only real con of Zingtree I can think of in terms of software is the simplicity of it for supervisors. I often see my team wishing there was more they could do with Zingtree, but it does what it is essentially supposed to do. I also wish it had a better navigation bar to help narrow searches. --- ### It is pretty easy to use and customize. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work. #### Cons As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product. --- ### This is excellent and easy to learn. Great flexibility for implementation. Great product. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Used to set up interactive trouble shooting guide to capture tribal machine and maintenance knowledge, and this worked great. Feed back email great feature to correct/add information to trees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn and setup with flexible implementation techniques to make the presentation of each screen unique. Great support to help resolve any issues. Working on Interactive In-house Trouble Shooting Guide, and great place to capture tribal knowledge. #### Cons Had to get a separate software to put videos into trees due to IT firewall of facility. Has to have access to internet to work, or pay great price to put in isolated version. --- ### Responsive vendor, industry standards, some integration hiccups - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Scalability, ease of editing frequently changing processes, and granular data capture lost with previous solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use and understand, train new authors on, make accessible to our agents, etc. Scalable, nice UI, good data gathering, and thus far no downtime at all. #### Cons Sometimes user innovation is stiffled by an approach to Zendesk integration that is rather rigid. For example, surfacing different categories of decision trees required a simple but customer implementation for me team. Also, some bugs have taken a very long time to mitigate in our implementation and team at Zingtree doesn't have a secure approach for resolving this short of access to our implementation --- ### Efficient and easy to use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ZingTree has helped us to calibrate our call flow and helped our staff to identify the correct info to be provided to our customers. #### Cons It takes some time to load the zingtree agent scripting. History won't give you the details of the info you've entered at the end of the path. --- ### Positive from every perspective! - Overall rating: 5/5 - Reviewer: Doug S. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Platform is EXTREAMLY simple to design, implement, manage and scale. In the rare case we had a question, the support team responded very quickly to provide assistance. The team is also very eager to help solve new business problems by adding new functionality to the platform. We are designing new trees across our organization to drive processes optimization. #### Cons Honestly, cannot think of one. Each time I `think that feature would be nice to have, the team points me to the solution. --- ### Extremely Helpful to our Agents - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use this for internal training and helping agents learn our products and services. We were able to use this to launch our newest products, as well as our app updates #### Cons Building out the trees can be a little taxing. We have several branches for each main category so it can get daunting. --- ### Zingtree was the perfect solution for an interactive troubleshooting walkthrough tool. - Overall rating: 4/5 - Reviewer: Alexis G. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used other for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Zingtree's backend interface is extremely intuitive and user friendly. U.S. Boiler has been able to easily and accurately create troubleshooting walkthroughs for U.S. Boiler products. These walkthroughs are utilized by our customer base. The troubleshooting scenarios are easy to update and allow us to embed videos and imagery to better demonstrate how to solve certain issues. #### Cons The only issue I've experienced with Zingtree is the sizing of imagery. My images were not responsive to mobile devices. However, I did reach out to a representative of Zingtree and my problem was promptly resolved. --- ### Overall my experience with Zingtree has been great. - Overall rating: 5/5 - Reviewer: Isaac W. - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Zingtree helps our agents provide consistent support to our customers and allows them to easily follow complex processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros While the software takes a little while to get the hang of, the customer support is great - love the super fast response from the leadership team. When I point out something that's broken, it gets fixed usually in 24-48 hours which shows that Zingtree really values it's customers. #### Cons I wish there was a little more customizability with the Zendesk integration - for example, I wish it had the ability to automatically appear on the screen for agents when a specific category was selected or when a specific type of call came in. #### Vendor response Hi Isaac - The Zingtree Agent Scripting app for Zendesk can automatically select a tree based upon the Brand field, or the value in any custom field. If you are using a screen pop software with Zendesk, then that may need to set the fields, but otherwise this is an integral part of Zingtree's Zendesk interface. Happy to work with you to get this part in place... Replied June 2018 --- ### A powerful decision tree tool with a slight learning curve. - Overall rating: 4/5 - Reviewer: Micah P. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it's been a great additional tool for decision making and collecting data to further our efforts towards efficiency. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The feedback function was immensely useful when we were performing beta test runs before implementing it to our entire team and continues to be useful live. We're able to make fixes to errors and update information quickly with feedback from the team! You are also able to quickly jump between scripts as needed. #### Cons Not entirely a fault on Zingtree as it is likely ideal for call scripts, we've been using it for documentation processing decisions as we saw potential in the program's ability to handle this. The tree mapping can quickly get clunky with more information and it's an extra effort to navigate, pull and organize data. We'd love to see Zingtree expand to have more data focused functions. --- ### Team is really available to help and they are knowledgeable about their own system and integration - Overall rating: 4/5 - Reviewer: Morgan A. - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's easy to use. As stated above, the customer support is helpful when setting up your trees. The system overall isn't bad. #### Cons Its hard to make anything look professional without custom html and css. Maybe add more customization or drag and drop capabilities for customers with less technical background --- ### A standout product that does exactly what it claims to - Overall rating: 5/5 - Reviewer: Tim B. - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The clean look and feel as well as the ease of use. This product and the reporting are fantastic. Keep up the good work. #### Cons Times out too easily and lose changes which is frustrating. This appears to be an intermittent issue but one that needs addressing. --- ### Was easy to setup and meets our needs - Overall rating: 3/5 - Reviewer: Ahmed A. - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helped our after hours support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to learn/implement, features are straight forward with already pre-set themes. Ability to have multiple level permissions is a plus also. #### Cons Could use more updated forms. Themes seem to be limited. Some sites are not fully compatible with browser settings. #### Vendor response As far as themes go, we offer several templates, which are easy to change basic color schemes. These also generate CSS files, which a web developer can further customize to do some really custom work. Not sure what the compatibility issue is. Decision trees can be embedded into other sites via iFrame code, or a Javascript based pop-up menu. Replied June 2018 --- ### A great tool for helping our customers - Overall rating: 5/5 - Reviewer: Ryan W. - Product usage: Used weekly for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were able to automate the debugging some of the most difficult issues we face with our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the flexibility of how you are able to put all kinds of data/images/videos into the steps you present. The drag and drop tool for building out the flows is quite nice too. It can be a bit clunky from time to time, but overall it helps out great. #### Cons I wish the intercom integration worked a little better. I don't really think I've ever been able to successfully make it function for us, but i may not have been doing something right. This also ties into the hosting options, which while it works, was a little clunky to set up too. Overall though we love the tool and its saved us lots of time --- ### ZIngtree does what we need it to and we like it - Overall rating: 4/5 - Reviewer: Brian K. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used other for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We hope to have an end user self-service website. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Clean UI and the end user experience is really nice. It's easy to get started, and there seems to be a lot of support documentation. #### Cons I can't throw anyone on the project, the people I've tried to get to take over building support trees get overwhelmed. It seems like we have to switch between views a lot. --- ### Very functional automated troubleshooting - Overall rating: 4/5 - Reviewer: Kevin S. - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Allows easy customization with videos, pictures, and links. Customers can assist themselves without needing to use a contact form. #### Cons -Gets very messy and convoluted with large trees -Reports could be better set up to provide tracking and session information --- ### " Easy and a Perfect Software to connect to your team " within seconds. - Overall rating: 5/5 - Reviewer: Muhammad A. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered I have an excellent experience using this software . I rate 9 out of 10. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I'm using this software to connect with my team and build a connection so we can easily communicate so this software is accessible, flexible, and powerful enough to meet our criteria. its functions and themes are also impressive and relaxable users. #### Cons Sometimes I face issues regarding new connections or adding new members. Or sometimes its server is down due to heavy traffic. --- ### ZingTree Makes Troubleshooting a Breeze! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easily shared troubleshooting processes with my entire team! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The UI for buildings the trees incredibly easy, the embedded support and documentation makes the software that much easier to get going with! #### Cons I haven't run into any serious cons against the software at this point. I have made several trees and shared them with my team without any issue. --- ### The modern way to draw process maps - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's so much easier to keep our process maps up to date and gather feedback form support agents! #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Allow you to easily keep up to date your process map, get feedback from users, quite intuitive to use. This definitively #### Cons A great added feature would be the auto-generation of the full process map to be able to see the process map in one glance --- ### Does more than I expected - Overall rating: 5/5 - Reviewer: Lonnie J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The flexibility of Zingtree allows me to capture multiple business requirements with one system. currenty we have workflows built for our call center teams, but plan to expand to all of our operational work groups in the future. #### Cons Integration with our level of highly secured IE11 creates issues with some of the functions of your software. --- ### Great tool, CSR was a fantastic contact to answer all of the questions we had. - Overall rating: 5/5 - Reviewer: Nate S. - Product usage: Used weekly for less than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There are a lot of great benefits to this software, from building a system to interacting with the APIs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Usability and great knowledge base if we needed anything small-scale. I like the different ways to create trees, it gives it flexibility. #### Cons Unfortunately, the user interface is not the most friendly to use. It has very limited API integration at this point in time. --- ### Excellent support from the Zingtree team. - Overall rating: 4/5 - Reviewer: Mathieu S. - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. easy interface for operator #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The interface is very easy to use and make trees that are very easy to use by operator. The GUI is simple and it is easy to move inside the trees. #### Cons When we have too much nodes, could be easy to get lost. It might be cool to have more editors for the plan we have. --- ### Pleasant - Overall rating: 5/5 - Reviewer: Deven B. - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was able to organize and create troubleshooting guide for some of the displays our company services out in the field. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros easy of use. it only took maybe 2 hours before i knew how to set up a decent tree without any hiccups #### Cons lack of options. You cannot organize the nodes as openly as i'd like. I wish we could move text and pictures around more freely and not be confided by lines and margins unless you want to be. ## More reviews [Next reviews](https://www.softwareadvice.com/decision-support/zingtree-agent-scripting-profile/reviews/?page=2) --- Zingtree Reviews, Pros and Cons - 2026 Software Advice