CampManager Software


 

CampManager is a cloud-based park and campsite booking software that allows users to check availability in real time. The solution enables users to receive bookings and payments from several locations simultaneously with zero duplications or overbooking.

The solution enables users to color code the bookings to identify slots for those requesting specific units or group bookings. Users can view all bookings in one view. CampManager displays the cost and availability for the chosen type of accommodation and also recommends alternative dates, stay and cost information. The solution enables users to receive payments through an integrated virtual terminal and automatically sends booking confirmations through email.

CampManager provides a real-time online booking system that checks availability, calculates accurate costs based on tariffs and allocates the most suitable unit for customer. The solution offers features such as online registration, customer management and billing and invoicing management. CampManager provides online customer support during business hours.

 

CampManager - Booking charts
 
  • CampManager - Booking charts
    Booking charts
  • CampManager - Create booking
    Create booking
  • CampManager - Customer records
    Customer records
  • CampManager - Job and task management
    Job and task management
  • CampManager - Site availability
    Site availability
  • CampManager - Stock management
    Stock management
Supported Operating System(s):
Web browser (OS agnostic)

28 Reviews of CampManager

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Mark from Nicholaston Farm Caravan and Campsite
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Now booking for our 4th season with CampManager - simple and effective system with great support.

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Great management information and excellent back up enables us to closely monitor our business performance on a year by year basis.

Pros

Easy to use for booking in our office. The system is also very easy to interrogate for management information to aid marketing campaigns. The ability to export to excel is also useful to create mailout lists to Mailchimp.

Review Source: Capterra
 

Chris from Wookey Hole Caves

October 2017

October 2017

Excellent software

Ease-of-use

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Still waiting on an integration with Hoseasons, however this is delayed by them not CampManager, we hope this will be live soon.

Pros

Very simple and easy to use, training others is a breeze. Support are great if you have any queries and are always willing to help.

Review Source: Capterra
 

Kyle from Craig Tara Deluxe Caravan Holidays
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

The upfront is a bit Steep, but CampManager is the best investment we have ever made

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Tons, we have a complete system that we can customise with just a phone call to the guys at CampManager

Pros

Easy to use, very simple to learn. Great customer support. Easy to adapt to specific needs, We asked for a large custom project to be created for us and thanks to the great team over at CampManager we now have it that we can proudly show to our customers.

Cons

Some objects cannot be customised as fully as I would like but they normally find an alternative to help solve the issue.

Review Source: Capterra
 

Christine from Llyn Rhys Campsite
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

The very Efficient and Effective Time-Saver.

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I have a small campsite in Llandegla, Denbighshire and run it single handedly. For me it was a big step to move to online booking and it is the best decision I have made. I used it for the tail end of last season and this year it will be my first full season. Already it has reduced the phone calls and having to phone/email my customers with deposit details etc. All deposits are paid via SagePay straight into my bank account and all the customers¿ details and bookings are entered straight into the package
Before CampManager, bookings were always entered into my diary in the office with notes on the back of envelopes and pieces of paper left by family members with bookings and instructions to phone somebody back etc., lots of emails and lots of runs to the bank to pay in the takings. Now I can check and organise my bookings on my phone/laptop or computer anywhere and at any time and the bookings paid by card are paid straight into my bank account.
The package is very user friendly; everything you need to know about the bookings is easily accessible, it will definitely help me to plan ahead more easily and the accounts are ready to go.
I cannot praise the CampManager staff enough. The setting up was easy; they worked with my web provider and SagePay, I had to provide the relevant information and it all came together with a lot less pain and effort than I thought. Any queries, the staff responds quickly and no trouble is too big or small.
An excellent package.

Pros

As in my review, very user friendly and it's easy to get the big picture of the bookings that have been taken and what balances are owed and notes about the booking are all in one place

Cons

Taking bookings on the phone and if they are paying their deposit by BACS the balance comes up as zero

Review Source: Capterra
 

Kathleen from Acorns Naturist Retreat
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Camp Manager - a flexible, user friendly, booking system

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Acorns Naturist Retreat offers camping, static home rental, bed & breakfast and day visits. Until a year ago we made all our booking on paper, as the site has grown and become busier we needed a system that would be flexible enough to deal with the different accommodation that we offer. Camp Manager was able to tailor a system to meet all of our requirements. This has resulted in a more efficient booking system, no more last minute panics about double bookings. We no longer have a huge postage bill as most of our booking confirmations are sent by email. We run a bar and restaurant and Camp Manager is able to itemise each customers restaurant and bar bill on their invoice. This is something the customers like. From an accounting point of view, it has saved a tremendous amount of time and like wise we can see at the click of a button all kinds of statistics related to our bookings.
Like everything that is new it takes time to get used to and the Camp Manager team have always been at the end of the phone to help with any query however trivial.

Pros

It saves me a lot of time when it comes to accounting.

Cons

You can only view one month at a time, sometimes it would be useful to view two months if a booking covers two months it would save you having to scroll between the two.

Review Source: Capterra
 

Jane from Caerfai Farm Campsite

February 2017

February 2017

A great product and fantastic service.

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We are very happy with the service provided by CampStead/CampManager. Some finer aspects we have needed to change or adapt, have been very swiftly dealt with and solutions found within the day or even hour!
The only thing we would like to see a change with is possibly to be able to see the days of the month as you scroll down on "CHARTS" - month outlook, which would be so useful to us to use when in our reception, so that we are able to quickly scan available pitches without going into the system fully and entering a persons details; as at the moment we have to keep a finger or a ruler on the screen to mark the day position - if that makes sense. (I know we have mentioned this in the past, so there may well be a reason why this is not possible).
Customers are finding it really easy to make a booking and we are not answering the phone every few minutes - brilliant!! Kenny and other staff are always so polite and obliging. It has genuinely changed things for the better here, thank you so much and keep up the good work!

Review Source: Capterra
 

Lesley from NFD ltd, Findhorn Bay Holiday Park
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Findhorn Bay Holiday Park

Ease-of-use

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very good program easy to use , support staff all very helpful. Online bookings are now taking off .

Pros

ease of use

Cons

some reports are still csv files

Review Source: Capterra
 

Rachel from Butterwell Estate Limited
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great product for Holiday Cottages too!

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It was a campsite that recommended this product, however it is also a perfect match for our property which has 4 holiday cottages, B&B and fishing. CampManager is very flexible and the service feels very bespoke for our specific needs - we are very happy with the product so far and they seem to continuously be making improvements.

Review Source: Capterra
 

Georgie from Canada Fields Caravan Park
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Fantastic Serivce

Ease-of-use

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Everything is so easy and very simple with this system , would highly recommend it to any business. needing help with booking's .

Pros

Its very easy and simple .. when showing new staff how to work the system its very simple.

Cons

How it logs you out so often

Review Source: Capterra
 

Majdi from ffrith park
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

we can't manage the site without it

Ease-of-use

Functionality

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from the a minute I made the phone call every thing went smoothly. so easy to use, save staff cost, you can access the management system with no restriction on number of devices and no extra cost, so you access the system from anywhere, 24h support service any amendments can be done straight away .
we opened the site just before the summer holidays with no experience and all went perfect we couldn't done it with campmanager .

Pros

every thing

Cons

self explanatory

Advice to Others

if I could have the option to amend the prices of the pitches to suite the events we do on site save contacting you every time

Review Source: Capterra
 

Victoria from Burtree Lakes Holiday Park
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Can't rate Camp Manager highly enough!

Ease-of-use

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The guidance and assistance I've received over the last year has been invaluable. Kenny has been an absolute superstar.

Pros

Once the required fields have been completed, there's so much information available to view

Cons

Nothing as I know I can always call for assistance

Advice to Others

My advice - use this software

Review Source: Capterra
 

Rachel from Alders Caravan Park
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Family run caravan park review

Ease-of-use

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We had resisted moving to an online booking system for years, but the after hours telephone calls persuaded us to at least listen to the sales pitch from Camp manager.
Early days but very pleased with the system so far. Extremely easy to use and our staff are actually enjoying using it! Customer feedback has also been very positive.

Pros

Ease of use.. very easy to navigate between options. Mistakes are easily corrected.
Feel we are not missing out on bookings if we don't answer the phone at 10pm!
Also Kenny's backup is fantastic!!

Cons

Did feel expensive and had to try and not think about the system paying for itself in terms of more bookings (that would be hard to achieve) but more as a way of making life easier!

Review Source: Capterra
 

Lauren from The Pickaquoy Centre
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

Pickaquoy Review

Ease-of-use

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We normally deal with Kenny who is very helpful and efficient. We find campstead easy to use, almost so easy you could get through a booking without training!

Pros

Simple to use, simple to edit a booking

Cons

Cant make more than one booking at a time.

Review Source: Capterra
 

Mark from Fishguard Bay Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Good, but wish it could do more

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The guys at Campstead are a pleasure to work with and the system is generally very good. Simple to learn and use without techy overload. My only gripe is that when asking for certain reports I am told the system cannot do that and I have to download everything into a spreadsheet to then cut from. A bespoke report tool or capability would be nice, as would a CRM module.

Pros

Simplicity

Cons

Not comprehensive enough

Review Source: Capterra
 

Annie from Glendaruel Caravan Park
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

User Friendly and Time Saving

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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I have now used Camp Manager for just over a year. It has made park management so much easier. Record keeping and analysis is so quick to do. More bookings are being made online freeing up more time. Busy holiday times are much easier to cope with.

Pros

Efficient booking in system. Easy to follow. Ideal for our small holiday park. All card transactions are processed through the site and I have done away with the other card terminal. Much more secure and easier to manage. The Campstead Team have been very helpful throughout and are very quick to respond to requests for help. The system isn't static, additional functions have been added to the system.

Cons

On the whole delighted. It would be useful to be able to print off the Unit Summary in the Static Home Section. It would also be useful to be able to do a group email and newsletter from the system but you can still copy information into an excel spreadsheet and use it from there.

Advice to Others

I am in an area with slow broadband and was concerned about transferring to an online system. This hasn't been the problem I had expected. The system loads quickly.

Review Source: Capterra
 

Keith from getaway2france

April 2016

April 2016

A Great Management Tool.

Ease-of-use

Product Quality

Customer Support

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Campmanager is an excellent product giving us an efficient and automated tool in which to manage and record our campsite reservations. Along with the integration of our card payment system, our customers benefit by having clear visibility of our vacancies, and an easy booking experience, making it simple for the customer to reserve either by credit or debit card.
Automatic emails are sent out saving us time and making the whole time between booking and holiday efficient and professionally managed.
The back up provided by the staff at Campstead is excellent, there is always someone at the end of the phone to handle any problems and all amendments and requests are carried out very quickly.

Review Source: Capterra
 

Pollyanna from Thornton's Holt

April 2016

April 2016

Effective and easy to use software supported by great customer service

Ease-of-use

Product Quality

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Ease-of-use
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Support

Camp Manager is reliable and effective software that makes online booking clear and simple, and allows multiple staff users to access the system simultaneously. Our staff have found it is easy to use. A large percentage of our customers are choosing the online booking option, saving staff time and increasing bookings by attracting customers who wish to book in the evenings when the staff are unavailable.

As Camp Manager can be accessed from any internet device including phones, managers can view bookings, invoices and accounts when out and about on the park, or away from site.

Support staff at Camp Manager are always available and helpful.

Review Source: Capterra
 

Jane from Hillcroft Park

April 2016

April 2016

Fabulous system at times a little slow to access

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Been with Campstead for 12 months had no problems in setting up or using system, there follow up and customer service is 1st class. Definitely would recommend.

Review Source: Capterra
 

adele from SARL Camping Pors Peron

April 2016

April 2016

Very simple but comprehensive.

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simple to use.
simple and quick way to check someone in.
good for accounting purposes and invoicing.
never really had any major problems.
after care service is excellent, any problems are dealt with immediately.

Review Source: Capterra
 

Stephanie from Horam Manor Touring Park

March 2016

March 2016

Excellent system,quick and simple to use,very good telephone support

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We have found that the Campstead program has made our office much more efficient. The step by step booking system makes it simple to teach new staff how to use it. At a glance we know which customers are arriving / leaving. Balances are also displayed clearly. The review forms are a great way to collect feedback from our customers.The telephone support is excellent. We are talked through problems and given clear explanations,so we learn from the support system too.

Review Source: Capterra
 
 
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