CampManager software


43 reviews(5.0/5)
43 reviews(5.0/5)

CampManager is a cloud-based park and campsite booking software that allows users to check availability in real time. The solution enables users to receive bookings and payments from several locations simultaneously with zero duplications or overbooking.

The solution enables users to color code the bookings to identify slots for those requesting specific units or group bookings. Users can view all bookings in one view. CampManager displays the cost and availability for the chosen type of accommodation and also recommends alternative dates, stay and cost information. The solution enables users to receive payments through an integrated virtual terminal and automatically sends booking confirmations through email.

CampManager provides a real-time online booking system that checks availability, calculates accurate costs based on tariffs and allocates the most suitable unit for customer. The solution offers features such as online registration, customer management and billing and invoicing management. CampManager provides online customer support during business hours.

Supported Operating System(s):
Web browser (OS agnostic)

43 Reviews of CampManager

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  • Louise from Globe Vale Holiday Park Ltd

    Number of employees: 2-10 employees

    August 2018

    Using CampManager

    Ease-of-use
    Functionality
    Quality
    Support

    We are able to easily look at individual customer details - bookings, invoices raised etc. The Customer Service is excellent - always very helpful. I can now invoice quarterly electric/water easily. Can keep track of storage customers payments easily as well

    Pros

    Easy to learn the basics, system covers all areas of running a holiday park with a wide range of services/facilities.

    Cons

    Difficult to look at the 'History' of a booking - if a customer has made changes the system uses Notepad for details of emails etc. which is not easy to read through.
    Does not integrate well with pitchup.com. It causes more work for us as minimal details are transferred to CampManager, plus allocating specific pitches not ideal. Not happy about paying CampManager for more than 10 allocated pitches, particularly as the 2 systems do not work well together.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michaela from Atlantic Reach Ltd

    Number of employees: 51-200 employees

    August 2018

    What a great move for our business....

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We now have a hassle free booking system which has allowed us to improve all aspects of our holiday sale administration, the team are much happier with their new system and it's functionality which almost does the thinking for them! The support team at CampManager have been fantastic with their constant support and ability to respond to many demands that have been made, a smooth transition all round and we are delighted with the finished product....

    Pros

    The simplicity of the functionality with the software and the system is extremely user friendly.

    Cons

    Only one negative from me would be the software ability to visualise the dates with the chart screen functionality.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rachel from Fortrose Bay Campsite

    Number of employees: 2-10 employees

    August 2018

    Taylor made for your campsite!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Amazing customer service!!!! Really impressed with the diversity of the software.

    Pros

    Can see day to day who's coming and going and staying.
    Customers love the site map and find the booking process easy.
    The Chart clearly show which pitches are free/ occupied and you can change from week view to month view.

    Cons

    Took me a good couple of months to be completely confident with the system, but im a bit of a techno phobe ! The Campmanager team are available at the end of the phone/email to sort out any issues though.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CampStead, CampManager

    August 2018

    Hi Rachel, Thanks for your great review of CampManager. Its good to see that it is working so well for your campsite.

  • beccy from Donkey Creek Farm Caravan Park

    Number of employees: 2-10 employees

    August 2018

    perfect easy to use booking system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    So easy to use and navigate, the support help is useful, Contacting support couldn't be easier and always are willing to help.

    Cons

    the only thing i find difficult is setting up vouchers... struggle to understand the way it is set up.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CampStead, CampManager

    August 2018

    Hi Beccy, Thanks so much for your review of CampManager. Glad the system is working well for your new caravan park. With regards to the Voucher Code Facility within CampManager. I know this can be complicated if not using it often, as there are many variables when setting Voucher Codes. Don't worry, the support team has this covered for you. Just get in touch anytime you need a Voucher Code setup, and we will be happy to do this for you.

  • Gillian from Buckdencamping

    Number of employees: 1 employee

    August 2018

    Buckdencamping

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Allows for an actuate easily minable system for looking and customers and accounts

    Pros

    Ease of use, reliability. Allows you to easily keep track of all bookings

    Cons

    Might have liked a column to record my expenses

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CampStead, CampManager

    August 2018

    Thanks Gill for your review of CampManager. Glad to hear the system is working well for your business.

  • Sabina from Laneside Caravan Park

    Number of employees: 2-10 employees

    August 2018

    Its completely changed our business…for the better!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    CampManager has enabled us to take all the guess work out of our occupancy and as a result has increased bookings. Not only are we generating more income, but we are also able to see the least successful parts of our caravan park and change them to pitches we know will sell better. As a result of CampManager all aspects of our business have improved.

    Pros

    The online booking facility for our website. Most of our bookings are now being made online. Because of this our occupancy has increased dramatically over the 3 years we have used this system.

    Cons

    This is a hard one as there really isn’t a lot we don’t like. I would say the way we download our arrival templates to print on labels. It’s a very long job and could be improved by a ‘print all’ option. But that’s just nit picking, overall, it’s a great system!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CampStead, CampManager

    August 2018

    Hi Sabina, Thanks for your review of CampManager. Glad to hear the system is working so well for you. With regards to your comment about printing labels. If you have an individual label printer, I should be able to get this setup for you in CampManager to make this process much quicker and easier for you. :)

  • Philip from BARRHILL HOLIDAY PARK

    Number of employees: 2-10 employees

    August 2018

    Barrhill Holiday Park

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great to work with. If anything needs updated or changed its always done straight away with no hassle.

    Pros

    Overall I think this is an excellent product. Completes all the bookings, money in the bank and NO double bookings. Wouldn't be without it now.

    Cons

    One thing I would like to see on my booking page is a calendar month view so people can see at a glance if the dates are available, instead of entering individual dates.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CampStead, CampManager

    August 2018

    Hi Philip, Thanks for your great review of CampManager. Glad it is working so well for you. I will get one of our web developers to add to your website some availability calendars for the Rental Accommodation. Sorry, I should have mentioned to you previously that this was possible. Will be in touch shortly.

  • Jan from My Cornish Escape

    Number of employees: 2-10 employees

    August 2018

    CampManager Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very good, always helpful and friendly and nothing is too much trouble.

    Pros

    Easy to use and does what we need it to do

    Cons

    We were hoping to be able to link with Hoseasons but appears now we cannot. Think this is because of Hoseasons pricing structure.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gerwyn from Pencelli Castle Caravan and Camping Park

    Number of employees: 2-10 employees

    August 2018

    Very happy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The programme seems to cover every aspect required to run a busy caravan and camping park. It is a finely tuned piece of work that keeps evolving as and when required. The initial set up was simple (we did nothing, CSR did it all). This included entering pitches, site fees, setting up Sage Pay and linking to our bank account, etc, etc. The demo and subsequent tutorial over the phone was plain and concise. The pièce de résistance is their after care. Never have I waited on the phone longer than 3 rings for a reply. They are always happy and eager to help no matter how simple or stupid my questions must sound to them. Changing your booking program is a big thing to do but changing to CampManager is the best thing we have done in many years.

    Pros

    Customer care
    Easy to use
    Online booking has increased our sales

    Cons

    Nothing to dislike.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CampStead, CampManager

    August 2018

    Hi Gerwyn, Many thanks for your glowing review of CampManager. So glad to hear how well the system is working for you.

  • Jane from Martleaves Farm Campsite

    Number of employees: 2-10 employees

    August 2018

    Super software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were running a chaotic site and now everything is calm and ordered. Customer service help is exceptional.

    Pros

    I love the ease of use, the customer service and the blacklist button!

    Cons

    No cons! Nothing not to like. Even my technophobe other half can use parts of it!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CampStead, CampManager

    August 2018

    Thanks Jane for your great review of CampManager. Glad the system is working so well for you.

  • Ed from West Stow Pods

    Number of employees: 2-10 employees

    August 2018

    Customer Service second to none!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The whole experience, from the moment we first set eyes on Niall at the Glamping show, has improved our whole business management no end. It is almost a delight to wake up in the morning! Although the experience hasn't always been plain sailing, in terms of coming to grips with the new system, it is brilliant now and I'm so glad we made the switch. I can't get over how unfailingly patient the guys are...they need a pay rise!

    Pros

    The ease of use...massively helped by the lovely staff who are always so helpful, cheerful and patient! We love Campmanager!

    Cons

    Not being able to make a direct refund to a customer

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CampStead, CampManager

    August 2018

    Hi Ed, Thanks so much for your great review of CampManager. Glad the system is working so well for your Glampsite.

  • Ben from Norden Farm Campsite

    Number of employees: 11-50 employees

    August 2018

    So glad I made the move!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Buying this system has saved me so much time! The staff are working in a much more stress free environment. The guys on the end of the phone are always so helpful and a real asset to the company.

    Pros

    Campmanager from the outset was just very easy to use and understand. You could almost use it without having much training at all.

    Cons

    I miss a few simple things from are old system that's not on this one - Camp manager are gradually working towards adding some of these.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: CampStead, CampManager

    August 2018

    Hi Ben, Thanks so much for your review of CampManager. Glad the system is working well for your Campsite.

  • Liz from Little Trethvas Holidays

    Number of employees: 2-10 employees

    August 2018

    Free at last from diaries!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    freed me up no end. no messy ring binder diearies with pages loose anymore YAY More professional look to the business.

    Pros

    easy to see who is coming and who is here. who owes money.
    the monthly charts to see blocks of spaces.

    Cons

    The colours are very faint and I often cant see continuation of current day when I scroll down the monthly chart. also PLEASE can we have a vacant pitch list on the current days.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Helena from The Hamlet at Samlesbury Hall

    Number of employees: 11-50 employees

    August 2018

    CampManager

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has helped us massively, before we were using a paper based system and Camp Manager has saved heaps of time for us and basically simplified everything!

    Pros

    I like how easy this software is to use, it's straightforward and very user friendly.

    Cons

    It's not a negative at all, but I think the multiple bookings could be made a little bit easier to use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Corey from Let's Go Hydro

    Number of employees: 11-50 employees

    August 2018

    Great product and team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great!

    Pros

    Support & ease of access, always supportive of helping us

    Cons

    Nothing in particular, it has its limitations like anything.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mark from Nicholaston Farm Caravan and Campsite

    Number of employees: 11-50 employees

    November 2017

    Now booking for our 4th season with CampManager - simple and effective system with great support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great management information and excellent back up enables us to closely monitor our business performance on a year by year basis.

    Pros

    Easy to use for booking in our office. The system is also very easy to interrogate for management information to aid marketing campaigns. The ability to export to excel is also useful to create mailout lists to Mailchimp.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Chris from Wookey Hole Caves

    October 2017

    Excellent software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Still waiting on an integration with Hoseasons, however this is delayed by them not CampManager, we hope this will be live soon.

    Pros

    Very simple and easy to use, training others is a breeze. Support are great if you have any queries and are always willing to help.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kyle from Craig Tara Deluxe Caravan Holidays

    Number of employees: 2-10 employees

    October 2017

    The upfront is a bit Steep, but CampManager is the best investment we have ever made

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tons, we have a complete system that we can customise with just a phone call to the guys at CampManager

    Pros

    Easy to use, very simple to learn. Great customer support. Easy to adapt to specific needs, We asked for a large custom project to be created for us and thanks to the great team over at CampManager we now have it that we can proudly show to our customers.

    Cons

    Some objects cannot be customised as fully as I would like but they normally find an alternative to help solve the issue.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Christine from Llyn Rhys Campsite

    Number of employees: 1 employee

    March 2017

    The very Efficient and Effective Time-Saver.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have a small campsite in Llandegla, Denbighshire and run it single handedly. For me it was a big step to move to online booking and it is the best decision I have made. I used it for the tail end of last season and this year it will be my first full season. Already it has reduced the phone calls and having to phone/email my customers with deposit details etc. All deposits are paid via SagePay straight into my bank account and all the customers¿ details and bookings are entered straight into the package Before CampManager, bookings were always entered into my diary in the office with notes on the back of envelopes and pieces of paper left by family members with bookings and instructions to phone somebody back etc., lots of emails and lots of runs to the bank to pay in the takings. Now I can check and organise my bookings on my phone/laptop or computer anywhere and at any time and the bookings paid by card are paid straight into my bank account. The package is very user friendly; everything you need to know about the bookings is easily accessible, it will definitely help me to plan ahead more easily and the accounts are ready to go. I cannot praise the CampManager staff enough. The setting up was easy; they worked with my web provider and SagePay, I had to provide the relevant information and it all came together with a lot less pain and effort than I thought. Any queries, the staff responds quickly and no trouble is too big or small. An excellent package.

    Pros

    As in my review, very user friendly and it's easy to get the big picture of the bookings that have been taken and what balances are owed and notes about the booking are all in one place

    Cons

    Taking bookings on the phone and if they are paying their deposit by BACS the balance comes up as zero

    Review Source: Capterra
  • Kathleen from Acorns Naturist Retreat

    Number of employees: 2-10 employees

    February 2017

    Camp Manager - a flexible, user friendly, booking system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Acorns Naturist Retreat offers camping, static home rental, bed & breakfast and day visits. Until a year ago we made all our booking on paper, as the site has grown and become busier we needed a system that would be flexible enough to deal with the different accommodation that we offer. Camp Manager was able to tailor a system to meet all of our requirements. This has resulted in a more efficient booking system, no more last minute panics about double bookings. We no longer have a huge postage bill as most of our booking confirmations are sent by email. We run a bar and restaurant and Camp Manager is able to itemise each customers restaurant and bar bill on their invoice. This is something the customers like. From an accounting point of view, it has saved a tremendous amount of time and like wise we can see at the click of a button all kinds of statistics related to our bookings. Like everything that is new it takes time to get used to and the Camp Manager team have always been at the end of the phone to help with any query however trivial.

    Pros

    It saves me a lot of time when it comes to accounting.

    Cons

    You can only view one month at a time, sometimes it would be useful to view two months if a booking covers two months it would save you having to scroll between the two.

    Review Source: Capterra
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