A Key to Our Success

I love that the CampMinder crew is an extension of our year round team!

Pros

CampMinder helps to facilitiate all aspects of running our camp. It's an integral tool for all members of our year round team, as well as our seasonal staff. Things I love the most.. 1. The People. The support at CampMinder is top notch. Help is a phone call or a ticket away, and the CampMinder folks are dedicated to developing not only software solutions but relationships with their clients. 2. The Functionality. I believe that CampMinder is easy to learn, easy to use, and can do almost anything I need it to when looking for info on a camper, parent or staff member. I find this system to be intuitive and walks you through the steps you need to be successful. 3. The Continual Growth. CampMinder has been through serveral versions since it's inception and the team there is always looking to make the lives of us camp folks easier. They ask the right questions, and do their best to deliver.

Cons

As a long time CampMinder user, I have witnessed some growing pains as they have expanded their client base and thus their client support team. On occasion, the support team offers "101" or beginner level assitance for a user that is operating at a "301" or advanced level. That said, the customer service is always been attentive, kind, warm and determined to get an answer for me.

Best in the Biz!

LOVE LOVE LOVE!! MUCH MUCH LOVE! The staff are fabulous at all levels -- knowledgeable, kind, creative and friendly -- the system is amazing -- it is designed for camps -- and it works!

Pros

It's truly hard to find anything wrong with this amazing product. There are always tweaks that can be found when a system has been used for a while, but our experience has been wonderful and worth every penny!

Cons

Making the system more smart phone friendly for forms and payments as well as registration would be something our camp parents would suggest. The system uses a lot of bandwidth because of it's massive abilities, and while this is a positive, in very rural settings it can be a negative at times as well. My least favorite part of it is that the set up for our particular camp programs does not pull enrollment from the overall capacity, so we have had to set up a system outside of it to manage our programs. This is because we run 3 programs in every session and the programs don't communicate with overall capacity. We hope this will change soon. We're also anxious for parents to be able to set up their own autopay options without our staff needing to manage these choices internally.

CampMinder does it all!

CampMinder has made our back-end work much more efficient and smooth.

Pros

Applications Forms Campanion - photos and push notifications to families Financial management

Cons

Staff management & hiring - not robust enough. Campanion vs. Camp-In-Touch is confusing to parents.

High functionality and great tech support!

CampMinder has made our hiring, interviewing, reference checks, mailings, mass emailings, and event schedulings easier.

Pros

We love the myriad features that make organization easy. Just as important is how quickly and adeptly CampMinder responds to calls for technical assistance and solutions.

Cons

There is nothing that I have wanted out of this kind of software that CampMinder doesn't provide.

Perfect if you camp has limited sessions.

The culture of the organization seems great, and they are really loyal to and proud of their product. They have grand visions and great ideas for their product as well, but in my experience many of these visions never pan out, or pan out years and years after they're expected, and aren't free. We're a year-round camp with many, many sessions, and the software simply isn't flexible to manage those things with unique applications, and the lack of cooperation for API access makes it worse. If you're a camp that just has a few basic sessions a year, this is probably simple and easy....but for us, this isn't ideal, and product upgrades and development take too long.

Pros

Staff onboarding is great. The staff application, collection of documents needed for onboarding, etc, works really well.

Cons

Not mobile friendly. That is definitely my least favorite thing about it. There are "app" options, and they've introduced some API options, but it makes an already expensive software way more expensive.