A Key to Our Success

I love that the CampMinder crew is an extension of our year round team!

Pros

CampMinder helps to facilitiate all aspects of running our camp. It's an integral tool for all members of our year round team, as well as our seasonal staff. Things I love the most.. 1. The People. The support at CampMinder is top notch. Help is a phone call or a ticket away, and the CampMinder folks are dedicated to developing not only software solutions but relationships with their clients. 2. The Functionality. I believe that CampMinder is easy to learn, easy to use, and can do almost anything I need it to when looking for info on a camper, parent or staff member. I find this system to be intuitive and walks you through the steps you need to be successful. 3. The Continual Growth. CampMinder has been through serveral versions since it's inception and the team there is always looking to make the lives of us camp folks easier. They ask the right questions, and do their best to deliver.

Cons

As a long time CampMinder user, I have witnessed some growing pains as they have expanded their client base and thus their client support team. On occasion, the support team offers "101" or beginner level assitance for a user that is operating at a "301" or advanced level. That said, the customer service is always been attentive, kind, warm and determined to get an answer for me.

CampMinder Rocks!

My Client Success Manager was extremely helpful and patient during my training. The entire customer service team is friendly, efficient and helpful. When I have a challenging question, they work with me to get an answer. The customer service availability...especially during season, is unbelievable. They are always there to help. The system is easy to use and navigate. We have saved hours of work in organizing and filing paperwork.

Pros

I love that we were able to eliminate paper registration. It was life changing to get rid of paper! No more shuffling through binders of paper to access information. Everything we need to know about a camper is at our fingertips. The parents were thrilled...and next year they just have to update.

Cons

I was able to work around it...but two things I find challenging are... 1. You cannot send more than one or large attachments through CampMinder emails. 2. There is a bit of a steep learning curve in creating reports with the correct selection criteria.

All-Around Awesome

CampMinder streamlines all of the behind-the-scenes work of our office. What's more all concerns or hiccups with the software receive immediate customer service attention and swift resolution. The staff has even modified the platform in order to make it work better for us.

Pros

CampMinder has more useful features than I can count. It is easy to navigate between profiles in the database, and to collate and merge data for charts, communications, and analysis.

Cons

I have not yet found a feature that I wished were there and wasn't.

Great vision, poor execution

We went to campminder after evaluating several options. We were going from no online platform to an online platform, so it was a big change for us. One of the major reasons we went with campminder was because we were promised (in writing no less!) that a number of major projects were in the pipeline to be released within a year. I'm sure this was not an intentional bait-and-switch, but their goals for the new project timelines were hopelessly optimistic - five years later, we have an incomplete (and frankly, quite terrible) donor system, an awful adult & family registration system, no retreats/group registration, and NOTHING (including the email system) that is mobile friendly. This was the cadillac of camping registration software when we bought it, but it aged like a Pinto. Meanwhile, all of their competitors have not only caught up, but surpassed CampMinder with more robust and complete and mobile-first systems. It isn't all bad though - the staff onboarding process and application is great - I really like that. The medicine management for our nurse and infirmary is great as well (though I don't care for the health forms). And their customer service is incredible...super friendly and helpful. I just wish we didn't have to call them all the time!

Pros

1. Cradle-to-grave approach to people and relationships. 2. All-in-one (well, I liked this conceptually) 3. Handles our infirmary and medical information well 4. Staff on-boarding is great - I love having ALL of our forms in one place.

Cons

1. Many promises were made about this software which convinced us to commit to it. We have stuck with it for nearly 5 years, and many of the things expected in the first year have yet to be released, and the ones that have been released are woefully incomplete and no-where near what was expected (and far more expensive). This is probably my prime dislike. 2. Page transitions are SLOW - both on front-end and backend. When we first used this, I assumed it was our terrible internet. But now we have incredible fiber, and it is just as slow. 3. Flexibility of apps is minimal. We have a wide variety of programming, and we can't have custom apps for different programs - we essentially have to use the same app for everything. 4. NOTHING is mobile friendly or mobile-first. Backend and front-end are awful on mobile.

WOW WOW WOW

We came to CampMinder a few months ago needing a big change in the way we were running our program. CampMinder has completely changed the game and my families are already loving it!

Pros

I love how this software shows me everything I want to know when registering my campers and hiring staff. I feel like I finally know what's going on at all times.

Cons

Nothing, everything so far has been wonderful.