About Regpack

Regpack is a comprehensive online registration platform trusted by more than 7,000 organizations worldwide. Regpack gives you the tools you need to manage every aspect of your event or program including flexible form building, real-time dynamic reporting, integrated online payments, automatic payment plans, variable pricing, and more. Our clients see an increase in enrollment, revenue growth, and are more efficient in day-to-day management tasks....

Regpack Pricing

Pricing starts at $125 per admin license and includes unlimited users, projects, emails, reports, and more. Learn more with a free demo, and we'll provide a custom quote for your business!

Starting price: 

$125.00 per month

Free trial: 

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Free version: 

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Regpack User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 311 reviews

User Profile

Tami

Verified reviewer

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

May 2018

Flexible system that can be used for much more than just registering users

Pros

Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Cons

Would like it to do the following: 1. Enable triggers to change a user's status 2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email. 3. Ability to sort statuses. 4. Ability to have payment plans for paying that aren't forced (auto-bill). 5. Ability for an admin to login as a user to see what's happening in their account. 6. Make editing of an existing filter work better (it typically erases it and you have to start over). 7. Make it easier to unassign users from an asst. admin in bulk.

Response from Regpack

Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought. Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.

Replied May 2018

Joy

Company size: 11-50 employees

Industry: Individual & Family Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

May 2020

Great product for the price.

I really like the overall design and user-friendly nature of the projects and forms. We are able to structure our registration questions and flow of registrations for our camping events for both our campers and counselors.

Pros

I really like how easy this software allows for question formats. I like the ability to have the complex question formats.

Cons

The inability to accept donations in a direct format without the use of a multiple choice product option. I also do not like the inability to contact customer support directly.

Reasons for choosing Regpack

They didn't allow for donations separately from camp registrations.

Reasons for switching to Regpack

DonorPerfect was not user-friendly, very little customer support at all, and didn't allow for a variety of design and question formats for users.

Response from Regpack

Hi Joy, glad you are loving Regpack and how easy it is to create a customized process for your camp registration and donations. We've made some great updates just in the last few weeks to help facilitate an even better donation experience, and we're happy to help you implement those updates! Looking forward to helping you make registration even better!

Replied May 2020

Christine

Company size: 51-200 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

June 2022

First Time as Administrator with NO programming experience

After hearing how hard this program was to figure out, with no experience at all I found it to be fairly easy. We do have people who struggle with being able to sign in, but with a password reset on our end it seems to fix itself.

Pros

I thought it was very easy to use. I talked with [SENSITIVE CONTENT] from Regpack who walked me through it at first but was able to have it live within a few hours. It is fairly easy to learn.

Cons

It is very hard to create reports and still trying to figure it out. The tutorials are very helpful!

Reasons for choosing Regpack

I did not choose but inherited Regpack

Response from Regpack

Hi Christine, Thanks for your feedback! Great to hear that despite having no programming experience, you found that using Regpack was intuitive and easy to use. If you would like some help with your reports, please reach out! We're happy to help you create the custom reports you need so you can make your life easier :)

Replied June 2022

Rachel

Company size: 2-10 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

February 2022

5 Year User

Subpar at best. For someone with automation/website design/coding/management experience I feel this program has away to go. I would appreciate and look forward to a more user-friendly experience in the future. Quicker support services would be a huge help.

Pros

Waitlist features, mostly customizable. I like that I am in control (for the most part) of what our registration looks like.

Cons

The support services. The timeliness and quality of these services continue to not be beneficial and unhelpful. 1-2 days is ridiculous especially when most problems arise during registration etc. Our parents/clients become very angry when we are not able to quickly help them and there spot gets filled...

Reasons for choosing Regpack

At the time it served our needs better. ACTIVE however has phone numbers, a chat service and a quicker support service from what I have heard and researched.

Response from Regpack

Hey Rachel, Glad to hear that you love Regpack gives you the ability to control the look and flow of your registration process. Regarding our Support, our average response time to support requests is 4 hours, not 1- 2 days. I hope you have taken advantage of our Q&A sessions we offer, which are 1:1 training calls that allow you to ask questions, learn your system setup, and understand how best to use the system.

Replied February 2022

Jessica

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2022

RegPack is great for a busy healthcare centre!

Pros

The customer support is truly amazing. It was so helpful to have a project manager and support team assist in setting up our program registration. They checked in regularly until we successfully launched and helped us make tweaks along the way. It is also really neat how integrated the RegPack system looks in on our company website. You would never know an entirely separate system was used. Lastly, once you get the hang of setting up new programs, the process is quite easy and their self-help resources have a ton of information to help when needed.

Cons

I think the only con would be, since our programs are all free to participants, we do not have a formal way to ensure clients fill out all the registration information.

Reasons for switching to Regpack

They did not offer a lot of functionality nor automated enough features.

Response from Regpack

Jessica - so great to hear that we can support your program registrations at your healthcare centre! Seamless integration is what we specialize in and glad to hear your experience with both our hands on onboarding team AND our self-help videos, articles, and resource library are of great help to you!

Replied March 2022

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