Sawyer is a cloud-based camp management solution that offers booking and scheduling services for children's after-school class providers, camps and events. The solution also offers an online marketplace, where parents can register their children for semester programs and camps. Key features include online registration, an online payment gateway, a parent portal and student management.

Camp and class providers can take booking orders on their website by embedding the Sawyer widget. Once a booking is initiated by a parent, details of the order can be tracked on an online dashboard. The solution also offers an online payment gateway allowing partners to add classes to a virtual cart and checkout. Besides class booking, scheduling and online payment management, the solution offers an online messaging functionality allowing users to communicate with parents and students.  

Additionally, class providers can join the Sawyer community to showcase their offerings on an online marketplace. This allows parents to book classes directly from the Sawyer website.



109 Reviews of Sawyer

Overall rating

4.42 / 5 stars

Filters:

Showing 1 - 20 of 109 reviews

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

1 of 5

Functionality

2 of 5

November 2018

Using New Sawyer Tools

has created more problems, not solved them

Pros

Admin states once you figure out their treacherous back end that information is easy to input

Cons

confusing back end editing
exhausting registration process, too many "clicks"
confusing user interface, looks sloppy
no ability to have access to the Stripe account for reporting
no link tracking unless you have a Google Analytics account
rigid application, not intuitive
support is difficult to contact, mostly through email only

September 2018

Rachel from Cooking Thyme, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Why I like Sawyer for my Business

Positive, Forward Thinking, Clean, Professional, Understands Enrichment Classes, Oppertunities to Grow you business using their product.

Pros

Sawyer "gets" my business. It is nice to have a platform that has already thought of what I need for my enrichment class platforms. I have worked with other online registration platforms, the interface is not as clean and beautiful as Sawyer and it required more time spent on my end customizing.

Also, Sawyer sends payments DAILY rather than twice a month - which is huge for a small business.

Cons

Like anything new, it takes time to get used to the functions and how to set everything up. But if you do it well the first time, you will only need to go back to make minor edits for each class.

The customer service is TOP NOTCH! This was a HUGE reason I did not get frustrated in those early days of set-up. It took time, but I had assistance at my fingertips whenever I called. Shout our to our support staff

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Great for small businesses

Wonderful!

Pros

I love that we are only charged a fee when we get a booking, versus a monthly fee. This is great for a small business that gets a lot of customers at the start of each season, but then has 1-2 months that are slower. The customer service is also phenomenal!

Cons

Occasionally the way things are laid out can be confusing or the opposite of what you might expect. But once you get a hang of it, its very easy to use.

September 2018

Lia from Little Loft

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

September 2018

Best registration software I've found

It seems like they keep adding functionality that makes it more useful (for instance, party scheduling). They are very responsive, even when they can't help, and seem to be motivated to constantly improve their product.

Pros

It's beautiful and it integrates well into my website. It is easy to use on the user's end.

Cons

Some functionality is clunky (reports) and it's hard to get the big picture. It doesn't visually aggregate data, and the money part can be hard to see and track.

August 2018

Scott from Chefsville

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

August 2018

Chefsville

I am still developing our relationship with Sawyer. Can't say that I am able to give any fair opinion of the overall experience at this time.

Pros

Its ease of use. Many concepts make sense. To be able to assign teachers and increase parent communication. *** Please add ability to attach files *** and please *** update your form software for custom forms - it is terrible right now ***

Cons

This summer Chefsville had over 30 camps. The normal training schedule for Sawyer didn't allow for us being out working those camps so getting trained was twice as hard for Mollie.

We actually had to test, play and figure it out until she advised us and we could follow.

I still have no idea of what an acknowledgement/registration confirmation e-mail looks like and have customers calling me asking when there next payment is due and what dates our programs are.

I have a great email that I use, but I can't use that when I am trusting your software to do it along with payment receipt.

We still are not trained and know that your software does more than what we know. Mollie has been out and schools started for us this week. So we are having to scramble to find information.

We still need help with our form, our form asks several questions that your profile automatically does. I need to find where and how to get this information, change our form so it asks only one time.

Website Widget - we have no control of it! I had to figure out the coding to modify the short code to show Semesters and not camps. I did ask for help, but by the time customer service got to me, many people passed our programs over because they couldn't see how to register by changing "Camps" to "Semesters". I think your clients need to have more controls on their WordPress.

August 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

August 2018

Sawyer User Experience Developing

The customer service has always been helpful, and as a growing company always willing to share my feedback to explore implementing changes to their system. Several of them have been implemented, but I'm awaiting some others that would really make the service a valuable tool for my business.

Pros

The ability to separate all of my students from the rest of my revenue stream. I teach art lessons as well as create and sell my own work. So this service has isolated my teaching business from my artwork.

Cons

Setting up products to fit within my business model has been a bit tricky and the user interface is a bit tricky to navigate. My students often miss or can't locate the specific product they are looking for.

August 2018

Maggie from Fun Art

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

August 2018

Registration made easy

Pros

Looks good, nice and clean on the page.

Cons

Takes a little bit of time to learn to use

August 2018

Nafisa from studio nafisa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Functionality

4 of 5

August 2018

online registration

It has allowed us to eliminate paper registration and speed up the registration process.

Pros

Ease of registration for customers which has reduced the phone or email queries.

Cons

Too many screens to navigate to setup a class

August 2018

Melissa from Melissa and Sue

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Beautiful design, very user friendly

Pros

User friendly

Streamline design

Great customer support

Cons

Some functions still not available - more accounting aspects would be so helpful

August 2018

Musiki from Civic and Social Organization

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Functionality

3 of 5

August 2018

A Few Kinks

Great. Able to utilize it for our small school's needs

Pros

The purpose. Great product for it's design.

Cons

A few times it was difficult to find what I was looking for...

August 2018

Meryl from Romp & Rollick Parent and Me

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Great for organizing classes

Very good customer support!

Pros

I like that there is no upfront cost. I like that it is a one stop shop for my business.

Cons

Some features are a bit hard to navigate but once you find everything it become fairly intuitive. Some things can be a bit buggy as well.

August 2018

Shelley from Creative Art Studio

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

They do a great job!

It has made it easier for parents to register for classes

Pros

Cleaned up my website, fairly easy to use

Cons

That I can't change the name or have control over the tabs

August 2018

Kellie from The Art Nook

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Perfect for small business!

It's been great working with Sawyer so far. The customer service team has been very responsive to my questions and has helped me with through some confusingly moments, answering all my questions and helping me learn how to use the tools better. I like that they are very open to feedback and are constantly seeking ways to improve the software so it is convenient and intuitive for clients. I also love the clean interface. The design is really nice for both clients and users.

Pros

I like that there is no monthly or minimum fee, which is great for small business owners who might only bring in money now and then. Sawyer takes a very small percentage off of every transaction made, which means I can run my business at my own pace, and even take breaks without worrying about wracking up fees! I also live that clients can create an account which makes it easy for them to return and sign up again and again.

Cons

There are a few features that I would like to be more intuitive and seamless. I wish I could email a person or group of people directly through Sawyer simply by selecting them in the contacts menu. I also wish I could personalize the use of the sibling discount to work even when families don't sign them up for the same class. There are a few other small improvements I'd like to see. Otherwise, is been a great product so far!

August 2018

Rebecca from Music

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Sawyer has elevated my business

Excellent. I am grateful for our partnership!

Pros

Sawyer has a sleek and professional look. It’s design interstates seamlessly into my business, allowing me to stay organized. It has saved me hours, as it automated processes I was doing manually beforehand. I love that I can effortlessly offer several registration options, and keep my calendar organized and accurate.

Cons

Occasionally, I have a customers who have difficulty completing transactions while using google chrome.

August 2018

Joy from Camp Fun Brain

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

August 2018

Not perfect for what I need, but useable.

Pros

I like how it looks on my website. The staff are very quick to respond when there is an issue. I like the reports and spreadsheets.

Cons

Not quite designed for summer camps. Better for people who offer lesson, which I don't.

August 2018

Brittany from Colorama

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Colorama review

My little company loved using sawyer as our registration platform. We received compliments from many customers on how easy it was to sign up.

Pros

It is Easy to use and as someone who is not great with technology I could actually figure it out.

Cons

Not the easiest to create new classes. I had to use customer support several times after getting buttons confused.

August 2018

Marilia from Play & Beyond

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Great software, amazing support!

Customer service is just amazing, and the software features are excellent. The team is always thinking about new features and truly listening provider’s suggestions.

Pros

The software is super easy to use for providers and clients! And the customer service support is amazing.

Cons

Nothing that i can think of... all the features are great.

August 2018

Lacey from Nimble Lark Music Studio

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Sawyer Review

I feel like Sawyer is a great service And meets the unique needs of people on the childhood enrichment businesses. Excellent customer service and a clean modern look were big selling points for me.

Pros

Works smoothly with my website and is easy and convenient for my students’ families to navigate.

Cons

I don’t find the software to be a uper inuative or user friendly. I sometimes struggle to figure out how to adjust basic settings for my classes. Seems like settings and features are squirreled away in places that don’t always make sense to me. That being said, customer service is great at assisting with finding what I’m looking for.

August 2018

Heather from MIMMO Play Cafe

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great product!

I reviewed and evaluated many different software options and this one is by far the most efficient and effective.

Pros

User friendly on both the front and back end. Visually appealing
Great customer service
Offerings

Cons

More customization but it looks they are getting there quickly.

August 2018

Joanna from Explore Me a Story

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

They’ve Thought of Everything!

Amazing customer service. Every single hiccup I had I was walked through. Requests for help were answered immediately.

Pros

• Easy to use
• Looks great on my website
• Great for communicating with clients

Cons

Getting started but that was more to do with my lack of tech abilities than the software!