Amilia has been a tremendous time saver! The vast majority of our registrations are now made online by the clients themselves. Couple of things to improve and functions that are not compatible with our use/needs, overall very satisfactory.

- User-friendly both for the administrator and the clients. - Allows automatic RL24 Tax Receipts generation. - Constant Contact list intergrated. - Attendance lists and template lists made easy. - Group-making and friends-pairing made easy. -Mass editing of programs. - Live online chat support.

- Custom post-dated payments on credit cards. - Modifications/updates to post-dated credit card payments. - No direct access to Constant Contact from participants, only from Account Owners. - After mass generation of RL24, modification and further RL24 generations done one by one. - Scheduling more or less effective. - Restrictive for non-Amilia online money solution partners. - No refunds straight onto credit cards from platform.

It's been wonderful. I'm huge on personal service and they have the best help.

The assistance provided is phenomenal. Lots of options for many things. I mostly love that they are always growing it. I hope for more options in the future.

It was a complicated learning curve. And some features that the "other guys" have, are not a priority for amilia.

I do not find Amilia is a positive experience, and it was more difficult to use and I felt it slowed my productivity down. Some departments have kept using another registration software and we have suggested our entire company make the switch away from Amilia.

Amilia does collect registration information, process payments, and allows you to create a variety of programs people can register for. It accomplishes the bare minimum requirements of a registration software.

Amilia is not simple to use, not very intuitive for people to use on the front end or the backend. Even after using it for many months (after an Amilia led 4 part training session) it was still a struggle to use, nothing was simple and I always felt like it was my first time using it. It's really store based which is odd for a registration software.

Overall, I have been happy with using Amilia for my registration system. I really like the majority of the customer service people that have assisted me.

I like how clean and professional the store looks. I also like the capability to offer installment payment plans, early bird discounts, and tiered pricing for my camps.

Some of my logos don't fit correctly on my store. I've lost some money trying to merge a variety of discounts together that customer service was not able to find a fix for. I think the Dashboard could use some slight improvements.

I was sold something that I was unable to use after being promised that it could be customized to fit my business. There is a contract involved and I ended up paying for 2 different platforms since Amilia was not something that I could work with.

Many features with plenty of bells and whistles. Can be customized to an extent and would be a useful platform for many businesses.

I was not able to use the software for my business. It showed families the amount a year of classes would cost and wouldn't allow for the payment options that they have been accustomed to since I opened. Setup was tedious and very complex.

Love it!

It is very user friendly for staff and customers.

The contract section needs to have a few more features.

We are able to offer a very tailored service for our house league. The accounting reports have improved enormeously over the last 2-3 years.

What we like the best with this software is to be able to mange our groups with different offers.

The ultimate fee to use online registration and payment on line is very expensive.

We can now offer nearly all programs as online registration and payment. It is much easier to track our numbers and clients.

It's very easy to set up each session of classes for our gymnastics club. We can copy and paste the previous session and save even more time by just making a few minor adjustments.

It can be difficult to apply credits/refunds etc in a way that balances the account. The steps to do so can be confusing especially if you don't do it often.

One of the best companies I have dealt with

Easy to set up Lots of Flexibility to deal with different scenarios Staff is accountable and fixes problems very quickly

If there is a flaw it is that team makes the platform so customizable that sometimes snags occur.

Everything is all in one place. The system allows our program to keep things organized and works within our business framework. It makes things simple for us on the business end of things and clients on the consumer end of things.

Amilia is a great platform with tons of features. There was a learning curve when adopting the platform, however the on-boarding and support team were super pleasant to work with (and still are). Suggestions that I have made have been implemented and team does actually value input from the clients to find ways to make the system better.

While not an overall deterrent, it was difficult to manage payments in some cases as payment info was not saved. This however has been amended and now clients can choose to save their credit card info. It would be beneficial to have all payment info automatically saved, however I understand the stipulations and hold-backs on this (privacy etc). A few other items that I’ve had have been resolved and the system has been updated accordingly!

A positive one. To further enhance our experience, it would be incredibly helpful to have the ability to add events via ticking, as well as a map view of our campsites and cabins, and a calendar view that shows facility availability. The addition of these features would greatly improve your product for our needs

The greatest advantage of SmartRec is the customer service staff's availability and willingness to assist with any issues or queries. From our first conversation with a SmartRec sales representative to our daily interactions with the support staff, these exchanges have been of top quality. If a staff member doesn't know the answer to a question, they promptly provide one.

Unfortunately, the software currently doesn't offer a map view of our campsites, which would allow our guests to choose the perfect site for them based on its location in relation to amenities such as restrooms, showers, dump stations, office, etc.Moreover, it would be highly beneficial for campgrounds like ours to have a simple and user-friendly calendar that shows the available cabins and campsites. While the current facility calendar provides information about what is already booked, it's not the most efficient way for our front desk staff to convey information to walk-in guests about available sites and buildings.

...Then Amilia is for you! They are super nice, and very helpful in trying to find solutions. My problem was that there were just too many problems to be solved.... I encountered a lot of "wackiness", which is my general term for things not working as described. For example, I ran a report and got data from someone else' business records in a different language and from 2007... In the onboarding process, the sales guy was sooooooo nice. Promised me no problem to cancel if it didn't work out. They originally wanted and entire year's commitment but there was no way I would commit my new business to an unknown for an entire year.... so I signed up based on the promise of a way out. I was initially very excited... their support to get setup seemed very strong. But throughout the setup process, random bugs in the system simply resulted in unproductive time sucking loops and holes. Promised flexibility proved to be "oops - nope, can't really do that"... so I was never actually able to open up shop with the Amilia system. The first impressions are great ~ but Salesman was Not Nice when I had to break up with them. I was held to pay an entire month in advance because they were closed over the new year holiday and I was unable to contact anyone to make my cancelation by the end of month deadline. Their response when I tried to make my case implied that I should actually owe them more money for "all the time they spent training me" - which was really us all trying to fix the wackiness that occurred during my setup process. Just not worth it until they get it sorted out. Could be a really cute system for a simple setup. And their support team is really nice. ;)

customer support is very nice

not flexible enough

I'm very satisfied with the service provided. The functionalities are great and easy to use. It is very easy to setup and you will be up&running in a very short period of time. Then you can continue adding more features.

Amilia is an extremely powerful solution. It has the huge benefit that can be used in a very basic mode, or you can implement as much as business processes you have. A huge benefit that they offer, it is the customer support. The customer support team is extremely patient, professional, and always ready to help.

The mobile App it has a lot of areas for improvement. The possibility to have Amilia embedded in your business website should be carefully reviewed. There are minor UX scenarios where the system is not as friendly as you may expect.

Very polite, but when we communicate problems with customers registering they just keep saying to tell customers to use Chrome on a desktop. Are we supposed to tell people they can only use desktop and chrome to register in our advertisements? It's embarassing and I am constantly apologizing to customers.

It is easy to use on the admin end. I like that it tracks online traffic to your site and that it works with Constant Contact.

Our customers can't use their phones to register and sometimes the registration site does not appear on our website for desktops either.

SmartRec is easy to use. As a higher education faculty member, I was searching for a way to introduce parks and recreation software in the classroom. SmartRec was just the tool that I was looking for. Students need to be exposed to current technology that is utilized for managing staff, programs, facilities and customers. SmartRec tech support was amazing. They helped the students understand how to use the software, explore its many functions and interact with the many features and options that are available. Students really enjoy working within the activities, facilities, staffing, registration, and merchandise modules. SmartRec helped me create a meaningful experience for my college students that will be working with similar cloud base recreation software as they begin their professional careers in parks and recreation. The next classroom project using SmartRec will expose students in our budgeting class to cost recovery modules.

Not sure if there is anything that I have not liked about the software. I am a different type of user, being from an academic setting. I have received positive feedback from students about the flexibility of the software and that many of the features are intuitive.

It’s great!

The customer service is great / love how they are available most times!

We need people to be able to purchase a session and then be able to sign out if they miss a class. And then sign into another class as a make up.

Easy to manage all of our customers' information and keep track of payments, balances, and methods of payment. Also easy for customers to use.

Many functions that we use frequently are difficult to use and over complicate the process. For example building programs specific to our use does not have functions that would make it easy for us to do (set visible to client day/time, add remove access code automatically). Also switching students from one class to another especially from one program to another(because we were forced to make multiple programs with way software is set up) can be complicated and convolute the customers billing tab. The inability to change tax rates (native status card holders) makes billing for those customers difficult as well as ensuring I calculate our HST information when doing the books.

Great!

Amazing customer service, and feedback opportunities.

Doesn't always have the features, or specific adjustments we would like. Does take some time learning the ins and outs of the system.

The support team is amazing and has helped us through many questions as we were setting up the program. They take our suggestions seriously and follow up promptly and professionally. The program is easy to use for us in administration and for our client base.

Our members are able to access the program and make changes to their schedule easily.

I would like the calendar to show drop ins as well as sessions.

It’s going good

It’s easy to track sales and manage programs

Our community finds it difficult to navigate

Very easy to hit the ground running. Also the response from the customer service is great. Our team really appreciates the bi-weekly check-in meetings.

Ease of use for both the internal and public side

We would like to have a template to create our own reports, ability to be able to adjust fees, and do our own merging. However we do understand why these are not available

We have had very good experience with Smart Rec which we have had for one year now.

The customer service is first rate. Whenever we have a question or concern the Customer Service team is always available to give a quick answer to any issue we have.

We are very happy with the software and do not have a what we like least.

I like the ability to integrate the store via iFrame, as well as their customer service. Their help staff are all great.

The cost, since they take 1% and a monthly fee it's pretty excessive compared to other businesses. There are other platforms in the industry that do the same things for not nearly the same amount.

the customer service was exceptional at responding to requests in a timely manner

Widely used platform that members/clients can be familiar with already or can become familiar quickly

Functions seemed patched-on at times and weren't integrated properly with all features

Free trial does not allow me to set anything up, such as classes, programs... I was particularly interested in how attendance worked.

Wasted 15 minutes of my time. There is a feature list on their website that shows what the free trial is supposed to be able to do.