About ZOZI Advance

ZOZI Advance is an online booking solution that enables campsites, rental companies, tour operators, event managers and activity businesses to manage bookings as well as customers. The cloud-based platform can be accessed on desktop or through native mobile apps available for Android and iOS. The solution allows tour operators to accept mobile payments from customers using an EMV-compatible chip card reader.

ZOZI Advance helps event managers create events, manage guest lists, send automated emails to staff and handle cancellations. The solution enables users to book activities, view reservations and run revenue reports to get a top view of business operations. Rental agencies can track available inventory in real time and enable users to book them through an ...


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Supported Operating System(s):

Web browser (OS agnostic)

99 Reviews of ZOZI Advance

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(76)

76

4 stars

(17)

17

3 stars

(3)

3

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 99 results

September 2015

Jon

Verified Reviewer

Industry: Professional Training & Coaching

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

September 2015

Business owner? Look no further for a booking partnership!

I started using ZOZI Advance in hopes of improving marketing for my training business. i was skeptical when first contacted by ZOZI so I went to their office in person. I can not begin to tell you what a fabulous organization this is and they have the brightest of the bright working for you. Having recently rebuilt our website moving away from the confusing and laborious Word Press platform, there were a few things that remained time consuming managing the site especially class scheduling and payment management. ZOZI exceeded all my expectations for streamlining the website booking process, improving customer ease of purchase, and went beyond my expectations taking care of my customers with a quality and robust customer service program all automatically!! We have to make a good first impression on our customers and ZOZI helps us do that and more.

Pros

Excellent customer service for the merchant and the customer. Win win. Everything I wanted to provide my customers from ease of booking, class reminders and follow up communication with customers ZOZI was already there. Look, feel, and ease of adding ZOZI to my website was so easy I was stunned. Very mobile devise friendly as are the ZOZI staff.

Cons

I really can not think of anything that needs improvement. They thought of everything.

February 2017

Chuck from Beneath The Streets Tour Company

Verified Reviewer

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Best Help Desk I have ever encountered

Our tour company was "switched" to ZOZI Advance when our prior ticket software vender went through an "upgrade". We loved our old system (GetInSellOut) and were doubtful the change would be positive. Boy were we wrong! All of favorite features of GISO were retained and many were improved! The processing of Groupons and other voucher programs become considerably easier, as did the referral sourcing we use to track commission payments. Making real time adjustments to inventory, including adding day-of tours, is a snap. But best of all is the amazing support staff at ZOZI! They are the most responsive of ANY help desk I have encountered anywhere. (And I've talked to a lot of help desks!) If you can't get through on the phone they take your number and call you back...promptly. After hours emails receive prompt replies (also after hours) and there is tremendous follow up to make sure the advice given had the desired effect. The few times there has been a software limitation that prevented us from getting a desired result, the help desk folks came up with a work-around that got us to where we wanted. Twice they even got their engineering department to develop a tweak in the software that addressed the issue. Finally, the pricing structure offers several options that have allowed us to change methods as we grow...resulting in lower prices than we have ever paid for both the software and for credit card processing. Nothing but praise for ZOZI Advance, and believe me, I'd let 'em have it if I wasn't pleased!

Pros

Help desk, Help desk, Help desk (made adjusting a new system a snap). Pricing, Report and Home Screens customisable by user.

Cons

I wish they had a POS component for merchandise.

Response from ZOZI

Replied February 2017

Thank you Chuck! So glad to hear your transition to ZOZI went well and the team has been so supportive. We love that!

January 2017

Liz from Mind Games Clovis escape rooms

Verified Reviewer

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

January 2017

Love at first site, now I'm looking for another system

I really do love Zozi's flexibility. I can add, hide, delete any activity offering. That means I am able to offer great customer service. Problems, we decided to offer a Groupon we started having voucher problems...The creation of the vouchers was fast and easy, although the "knowledge base" was inaccurate. Zoz system made the vouchers individually from a list with aplomb and I was a happy camper. Then I got a call from a customer saying their voucher indicated it was expired. I check my voucher list and panic, they all had an expired "book by" date. I fix it with the person (can't just change the date, must create a new voucher), then check all the dates so I can fix what I thought was my mistake, they are all now what I put in originally. This has happened with 3 different group batches, is intermittent, and at first, I really felt like Zozi thought I was making a mistake and it wasn't important enough to take seriously. My customers call upset about expired vouchers. My rep is a sweetheart, but if I have issues over the weekend or after hours and call tech support, I leave a message and hear back the next business day. The "today" button on the main user screen isn't working properly, a small thing, but all the repeat clicking adds up, and really I think is a sign of some deeper problem with the system. Yesterday I wanted to look up something in the knowledge base, the clickable links at the bottom of the screen were not working, I checked from two different PCs, even closing the tab and logging back in. Again, not a big deal, but I think a sign of some deeper issues. I didn't mind signing up for a year to get their best pricing, I really wanted the flexibility they offer. We absorb the convenience fee they charge per transaction (on top of the credit card rate/fees) because that's how we feel about customer service, but it takes a pretty good bite. Again, we thought it was a trade off for the better product. We also had a HUGE problem with what they call their embedded calendar... although that has now been fixed. Basically, as soon as activities started to go live for the day, the entire day would disappear and customers couldn't book... but only from mobile devices. In the office on PC, I have no idea, I wonder why I'm not getting calls, then I check my site on my phone. This was at least 2 weeks of lost business. It's just been one thing after another, I can't believe I'm the only business having trouble. All this is over the last two months.

Pros

Flexibility

Cons

Constant glitches and issues don't represent our business the way I want it represented.

Response from ZOZI

Replied January 2017

We respect and appreciate the feedback, and each issue Liz has identified has either been fixed or will be in the very near term. We take pride in having a reliable product and responsive customer support team, and while we are disappointed that we couldn't provide the best possible service in this instance, we have utilized Liz's thoughtful feedback to ensure we learn from this, and continue building the leading solution for other Escape Room businesses.

September 2016

Jill from French Quartour Kids

Verified Reviewer

Company Size: 1 employee

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Great booking software!

Great customer service. I get an immediate response whenever I need help or have a questions. Suggestions or needs are taken seriously and oftentimes implemented. Zozi keeps working to improve the software and make it more user friendly. I honestly have no complaints; very happy with them. I just wish their competitors would quit trying to get me to change!!!

Pros

super easy to adjust / change activities: times, emails, calendar, cost etc. data collected from customers is saved and available for viewing (I ask customers how they heard about my company and, through the saved data, I can refer to this and see where my marketing is improving etc) it's super helpful during tax season!! the terms and conditions for my company can be added for checkout promotions are super easy to add / delete block out dates are easy to adjust as well the app is helpful for looking at upcoming tours they're super helpful and responsive- even if i'm frustrated and grouchy

Cons

the automated emails can't be adjusted. they look automated. it comes across as impersonal to customers. they said they're working on it. and i believe that will change.

Response from ZOZI

Replied September 2016

Thank you Jill! We want to continue to build the best product possible for you and your business :)

September 2016

Ed from Dig This LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Recreational Facilities and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

A Company who Cares

My company Dig This has used the Zozi booking system for over a year now and we are thrilled with the whole process from our own internal use through to the end user -our customers. Customer support is excellent and Zozi have gone out of their way to customize their software to suit our needs. They also have rebuilt our web-site, are setting up a POS system and continually are improving the booking experience to better aid the way we do business. These guys genuinely care about my business. The best part is everything is now tied in with our web-site , booking process and POS which has really simplified the way we do business. This system will convert easy to franchisee's and we will have the ability to better manage their reporting on a weekly/monthly basis. This is a competitive market and I've researched other companies in the past.These guys have got it nailed and continue to lead with an innovate product and great customer service .

Pros

Easy to use and back by great customer service

Cons

No complaints

Response from ZOZI

Replied September 2016

Thank you so much Ed! We are thrilled to be partnering with Dig This, and love being a small part in the success of your business :)