This system is so easy to use, unlike our old system. One of my absolute favorite features the meters for our monthly guests. you click on the little meter and you type in your reading and hit add and it automatically add the amount they owe to their invoice. With our old system, meter reading wee so complicated and were so easy to mess up. This feature has helped our park out so much. There are so many other features that have made our jobs easier as well, like how easy it is to move reservations if needed, how easy it i to shorten or extend a stay, taking payments, adding or taking sites off for onlinenreservations, changing site statuses, adding seasonal rates, and so much more. This system is so user friendly!

Honestly, th3ere were a couple of features I suggested could be improved. The block site feature and taking overpayments and leaving a credit on their site (yes, this happens often in our park). I spoke to a good Sam rep and they listened to my ideas and concerns and are working to improve these features. That's the best part, they listen and are always working to improve it.

Very impressed with Heath/Andrew/Charlotte and all their support getting our current booking database imported and live on-line in less than 2 weeks !

The fact that this software allows for 100% contact free bookings with Calendar availability and site selection included, PCI compliant credit card transactions, plus a professional looking landing page.. We were really impressed. The training and implementation team were very good at showing the ease of use and the effects of changes made to the portal.

Not much to say, other than the use of openstreet maps was the only drawback, but it is still very usable.

I think is a great platform and service is good.

It takes very little to get the reservation made.

That we don’t have direct contact of support team. You have to email and wait for them to get back to you later on. In case of emergency there is not help.

Our overall experience with Campground Booking has been good. It’s the first software we used as owners and it did help, going from our own random Excel spreadsheet system. If they could get a handle on some of the design flaws it would go from good to great.

Campground Booking is easy to use and learn. We like that it is web-based so the owners can use it from wherever they are and still be on the same page as the camp hosts at the park. The price point is great, with being free for us and only charging guests $5/reservation. The customer support staff is friendly.

Our main frustration with Campground Booking has been the slow turnaround time with fixes. They are a small company so we realize there are limitations to what can be done but we’ve waited/are waiting months and months for fixes that impact our bottom line. They recently expanded some so hopefully that starts to help.

We have been using the CampgroundBooking system for about a year, and we have never been happier! Our old booking system created more work than necessary in the office, but that vanished with the features of this platform. We are throughly impressed by the ease, accuracy, and very appealing nature of the system. We found that our costumers where increasingly satisfied with the straight forward way of booking. Our email and call rates plummeted, which made the management of the office much more efficient (and lifted the intense daily stress during the peak season.) Overall, we find that the dashboard, reports and accounts are incredibly useful tools for cashing out, keeping track of our bookings and charging our campers for extra add-ons. We highly recommend this reservation system for anyone in the campground industry.

We love the fact that campers can take a look at availability, choose their own site and pay in full before arrival. We also find that the "Repots" function is incredibly helpful for quick updates about what's happening with sites, reservations and payouts to our bank account. Overall the system has such a variety of options and functions that we where able to personalize our account, and create a system that works for our business. The team working on this is absolutely stellar! Costumer service is very quick to answer any questions, we get frequent updates on what's new (and what's in the works) for the platform, and most of our requests are heard and added on to our account.

I would have to say that I'm absolutely satisfied with the service and the product. There are 2 features that would work for our campground, but not exactly sure if it would be beneficial for everyone else. I would like to add the option of having a minimum number of people to each individual site. This would help us, since our site sizes vary a lot, and we usually have a minimum number of people to be able to book a specific site. We would also add the option for the costumer to cancel the reservation on their own, and just have our system update. However, since we have 2 cancelation policies, it would be hard to apply the the partial refund or no refund depending on when they canceled their reservation.