We've used CM since 2005. And being in the UK every so often I look at alternatives - BUT THERE ARE NONE that match this software's flexibility and value for money. Last year in my majesty I went with another provider to get the on-line capability in the UK (none of the recommended US sites would even talk to me) - but came back to CM because I cannot stand having to wait for updates or changes or tweaks. I cannot stand having to wait to see if other users want this or that amendment - with CM, if you want it, you do it. And if you can't do it, you get support. And the support doesn't close at 4.30 on a Friday afternoon (just as you're gearing up for another busy weekend)! And the rack and map are the best there are. Trust me - I know. All this flexibility comes at a price - you do have to have (or in my case learn) a bit about the programme but as noted the support is great. And the end result is a programme that works perfectly for YOUR business. And (in the UK at least) for a tiny fraction of the price of the competition!

Pros - Great features, pic compliant, interfaces with reservation friend for online reservations, minimal annual expense for upgrades and support, extremely easy to use, network version slightly more but you can take reservations on your laptop at a trade show to impress customers, seven plus years using it without any data loss! Cons - ok, I had to think long and hard and came up with two. First, email confirmations have one default check in and check out time yet we have one for camp sites and one for cabins. There is a header on the email that you can customize before sending and we note the cabin check in time there. Second, support may not be immediate but an hour or two later. That has not been a problem for us so far but, rest assured that calls will be returned. I respect that.

Basic reservations work well however group reservations, transferring deposits, cancelling, or refunding involve a multitude of steps. We went with the Point of Sale to incorporate so its all one program and it is slow, can NOT get Inventory # of how many items we sold in a year, quarter, a month or a week. Returning an item , finding a receipt slows the entire system down. We have a 175 site and 25 room resort plus @8,000 items in our POS. It is not meeting our needs any longer. I believe the program would suit a smaller campground with less than 2000 items in POS. Disappointed to say the least.

I have been recommending this program to many campgrounds in Minnesota and they have also purchased it after trying the demo version and other programs. It is an excellant product, and a great value.

Easy to set up and use, great support when needed, less expensive than many of the competition's programs. We were able to use the credit card processing feature and save money on equipment and processing fees. The Newsletters and user forums are a great features, we use them for refreshing our memory on program options and to keep us informed on changes and operating procedures.

One feature we have problems with is a group reservation and forgeting to check the correct box to keep billing separate for each customer. There is probably a way to set this up so it autimatically selects separate billing but i have not researched it.

I am glad our company chose Campground Master. The customer support has been outstanding. No matter the day of the week or time of day, you get a quick response to any questions you might have. The initial setup process was relativily straight forward. I have been using the product for ten years, so it is probably even easier now. The software is easy to train new employees to use. There are many ways to customize the product for your park setup, such as confirmation emails/letters, reservation and customer information. The software provides valuable reports for tracking reservations and store sales. The point of sale software has made our campground store easy to manage, as we always know what we have for inventory, and can quickly print reports of items that need to be purchased. Highly recommend this product whether you are a large or small campround or RV park. It will only improve the ease of your day to day operations.

We started using this program when it was time to upgrade from a very old system. Our files wouldn't convert to the new program easily so when we called to ask what to do the help we were given was exceptional. The conversion then went very smoothly and we didn't need to reenter all the reservations already in our computer into the new program. We have a few "older" workers that were not comfortable using computers that have been able to adapt very easily to this program. It is virtually mistake proof! Since using it we have not had one reservation conflict! We have had to change computers and customer service has helped us to install the program on the new computer and made sure we had all our files installed correctly so that everything was exactly as we had it. We couldn't be happier with the program and recommend it highly to anyone looking for a user friendly reservation system.

I've been using CM since 2007 and I LOVE it. Like any management program, it was tedious to set up, but their customer service was with me every step of the way. Stan even created a special reservation form for me for a nominal fee. I can't say enough good things about their customer service: you can talk or correspond with a real person just about any time of the day. There is also an online manual that is very helpful. I like that the program is flexible and easy to use. I can train my staff to use it in an hour or so. My husband who is not at all comfortable in the office (you know the type: can fix anything but can't take a decent phone message!), can easily maneuver through the program to see if we have openings and find any customer's balance due. If you are looking for an affordable, easy to use program that has EXCELLENT customer service, this is it.

I bought the software after asking about support and why the annual fee was so small. Stan told me it could be reasonable because it did not break. He was correct. I use it for our cabin rentals and modified the database myself to keep an accurate record of 300 slip customers, their boat lifts, and their boat trailers while stored in our lot. I have as yet tried the online booking, but intend to give it a whirl this year. You will not find a better product and definitely not any where near the cost. If you are a new user I would advise to let them do the initial setup for you. This is easy to use, but is a very large program. I can tweak it in a few minutes when changes come to our business. We are beginning a retreat which requires multiple individual reservations in shared cabins. No problem setting it up. Contact me if you like.

I have used Campground Master for 8 plus years since we purchased our campground. I started with an Excel spreadsheet and quickly realized I needed a better solution. I didn't want to spend a ton of money and discovered Campground Master. The features met my needs for both reservation software and POS solution for our store. It was easy to set up (a bit time consuming on the POS side to set up all of the items, but that's just the nature of the beast); simple to train staff to use; provides great history; and provides an easy way to send email confirmations from within the software. Over the years we have always received prompt responses when we have had questions or needed to figure out a workaround solution to an issue. Annual maintenance charges are incredibly reasonable and I wouldn't consider switching to another product!

1)The bad thing about is we cannot use our own Credit Card Supplier - Global Payments has higher rates than others that are available to us e. g. Costco. After we purchased our credit card machines we were informed they do not accept chip cards. Chip cards have been standard in Canada for more than 5 years. To date we still do not have this service available. and would like it sooner than later. 2) Reports - would like to print a yearly POS sales report - total sales by item for the year not by the day. e.g. At year end I would like to print report of total actual item sold with 1 column not daily. If I am doing it wrong would like to know the correct way to view and print this form. I cannot find instructions in the manual. 3) Very user friendly for staff - like the notifications if they are trying to double book a site.

As mentioned in the title, this software offers basic functionality for making camp reservations and selling products in the store.

This software seems to be fairly out of date and works very slowly.

We looked at several Property Management Systems before deciding on Campground Master. The prices of other systems were simply not affordable for our small operation. Since 2005, we have been through multiple front desk personnel and all have found CM to be easy to use, in fact, almost foolproof. We use CM at two locations with a total of 160 rooms/sites (we are an Inn and Hostel) and find that this software does everything, and more, that we could dream of. Customer service is second to none. Save your money and use Campground Master. You will be glad you did!

We've been using CM since 2008. It was easy to set up for our needs and we had a practice plan so it didn't matter if we made mistakes or not. Every update has been a help and whenever there have been any questions Stan is always quickly available to help. Additionally Stan listens to requests for future updates. We started out on a Windows PC, but now use a Mac with the aid of Crossover that allows us to use CM without having to have the Windows OS. Our ministry couldn't function without the use of such a wonderful registration application.

Campground Master feels tailored just for our campground. It's appealing interface and ease of use makes our busy lives much easier. The customer service can't be beat! I can shoot out an email with multiple questions and have my answers immediately. The newsletters are helpful resources and easy to find what you're looking for when you can't figure something out. I tried other campground reservation software and CM surpassed all of them by miles. Thank you Campground Master!!

Software was initially easy to set up and learn. We continue to be pleased with ease of use, and appreciate that the program has over the years increased its functionality without creating a monster of a program. It works well over our small network. Customer service hasn't been required very often, as the program performs smoothly in most instances, but the occasional situation has been handled quickly. We would highly recommend this program for businesses similar to ours.

If you feel Campground Master will work for you, having customer service like we have received for the last ten years is worth the price of the program. On the Beach RV Park used another program previously there is no comparison on any level with Campground Master and the features it provides other than price. Is it the best, I can't say. Over the years as our requirements become increasing specific Campground Master has provided the answers.

Wish that I could list multiple sites on a check-in and payment receipt for customer. Some customers book many sites for same dates and I have noticed that I have to print out a separate receipt for each site.

We have been using Campground Master since 2003. The product is perfect for our needs. The customer service is fast and reliable, however is is seldom needed. Of all the software programs I have used for any purpose over the years, this seems to be the most trouble free. Most calls to customer service are to help customize the software to do something it wasn't designed to do, yet if at all possible, they have made it work for me.

Campground Master is so easy to use. I set the whole thing up myself. The help screens guide you through every step. If I got stumped on anything, I called for help and most of the time someone answered the phone. If I had to leave a message, I got a return call within minutes! Working with this program has been a great experience. I highly recommend this program to all campgrounds. I wouldn't want to run mine without it.

When we first started looking for a computer reservation system we didn't know what we wanted. We did know that we didn't want to spend a lot of money. Some of the systems out there were very expensive. Campground Master does what we need it to do and was very reasonably priced. We went from putting reservations in a notebook to the computer and wouldn't have it any other way now.

I have used Campground Master for several years and recommended it to other campgrounds who use it everyday also. The updates and support are what you would expect. I use it for campsites, park homes and storage lot. I am building a new campground in another location and will use Campground Master there also. If your looking for new software try this one, you'll like it.

Campground Master can do as much or as little as you want it to do. From just reservations, to monthly or yearly reports, to detailed information on each guest to information on each site. Any questions or problems we encounter are directed to Stan Spielbusch or his support team. A response is almost immediate. I highly recommend this program to anyone.

We are a small campground. 19rv sites,15 tent sites 1 cabin. The Campground Master program was already in use here at the campground when we bought it. I am not computer savvy so it took a while for me to understand maintance and changes but the more you use the program the easier it becomes. Stan was very patient with me when I was learning the program.

Our two parks use Campground Master and the programs work well and has no "crashes" or software issues. We book over 300 sites on the systems and have never had problems. It's a simple to use system that requires basic computer knowledge to install/setup and very little computer experience to operate as a user. The program is stable and runs great!

I'm a computer consultant to someone using Campground Master. I'm impressed for two primary reasons: 1) the software can handle all of the needs of my client, which are quite extensive and varied. It is clearly a very mature product. 2) the level of support is extraordinary. It is always knowledgeable and personal.