About CampLife

CampLife is a campground management solution that helps organizations streamline processes related to customer check-in, payment processing, document storage, and more on a centralized platform. It enables staff members to create, distribute, and capture electronic signatures across guest check-in forms, to manage liability-related operations.

CampLife allows team members to utilize the built-in point of sale (POS) module to track inventory, monitor item sales, and reorder stock, among other processes. It lets supervisors configure profit margins and automatically adjust pricing based on customer reservations and overall demand. It enables employees to create interactive campground maps and display site images and videos to facilitate reservations. Additionally...


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12 Reviews of CampLife

Average User Ratings

Overall

4.92 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

August 2019

User Profile Picture

April from Pelican Palms RV Park

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

August 2019

Very easy to use!

We use this at an RV park to make reservations, check people in, take payment, and create invoices. We use this on a daily basis.

Pros

What I like most about this software is that it is super easy to use. There is a grid and map page to check people in. You can quickly make reservations and change them if needed. You can view the people checked in, in a few different ways (by date, listed by name, by park map). You can also easily do invoices and take payments right through the program.

Cons

There is not much that I don't like about this. I can't really think of anything negative to say.

January 2021

Sarah from Santa's Whispering Pines Campground & Candlelight on the Bay RV Resort

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Highly Recommend CampLife

The problem that CampLife has solved for me is ensuring my reservations and availability is always live and online. As a cloud based system, I am able to make decisions and changes on the go from my phone. Having more than one park, it is really easy for anyone on the team to see each property and make decisions when not onsite. The team at CampLife has always been amazingly responsive to adjustments, changes and new requirements for just our park or the software as a whole. They get back to you in a timely manner and have reached out to other team members with different specializations to find the answer that best fits your situation.

Pros

I like the ease of use with this product and the intuitive nature. Each step flows into the next and, should you need assistance, there are easy to follow video tutorials and their customer support is fantastic. You get to know each of the support people by name and develop a relationship with the CampLife team. I also really like that they are always making updates based on customer usage and needs. The development team always seems to be working on new projects to expand and streamline the software.

Cons

I would really like to see a more in depth filter option that allows you to narrow down the reports that you need or create a custom report based on if/then/and variables. There are so many reports (all useful and necessary) but it can be a challenge to find the one that you want. I would like to see some type of live integration with third party resellers (i.e. AirBnB). I would like to be able to tap into their audience and get bookings without having to set aside inventory for that use. I would also like to see customer service staff available on Saturday and Sunday as they are the busiest times at the parks and usually when something with go off kilter.

Reasons for Choosing CampLife

CampLife was 100% more responsive, easier to set up and the support was always there. I didn't run into any basic issues, like having HST added to my reservation fee, and any issues were taken over by the programming team at CampLife and solved on my behalf. [SENSITIVE CONTENT HIDDEN] even spent one on one time with me going through the coding of our packages to ensure everything was set up as expected. I highly recommend CampLife for all campgrounds, large and small.

December 2020

Elizabeth from Cedar Haven Family Campground

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2020

Thank you!

Customer service has been overall good. [SENSITIVE CONTENT HIDDEN] has been by far the most knowledgeable and the most helpful employee I have come across.

Pros

I like the amount of reports that I have access to. I like that [SENSITIVE CONTENT HIDDEN] has been so helpful is steering in the right direction and patient with me.

Cons

Credits are not the easier to transfer from one invoice to another.

December 2020

Rebecca from Wolfe's Neck Oceanfront Camping

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2020

Outstanding Customer Service

Love it, love the customer service crew, love the developers. Well done, everyone at CampLife.

Pros

We needed more customizable features, which is why we went with CampLife. It feels like every month it becomes easier to create custom rules, and custom rules using new criteria, because developers are continuing to refine the system and come up with more options. When the pandemic hit and everything needed to be changed, they were on it, offering features I hadn't even thought of in order to help us all out. But really, the customer service is where it's at. They are always warm and friendly, and they complete fix it tickets really quickly.

Cons

I wish the system could interface with Square POS, but they do have a store option; we're a large campground with 2 stores, a cafe, and an events team, and it would be nice if Camplife could interface with other platforms. For example, we use Square and Fareharbor, and I'd rather pay those fees to Camplife so we could work from one system that allows our guests to charge things to their site (meals and cafe, admission to events). Also, we need a few customized rules that involve equipment types, which you can't yet do on Camplife--hopefully soon though, I think they're workign on it. Oh, and it would be great to be able to embded images on different aspects of the cofirmation emails or on the directions to the sites; I asked about this around 9 months ago but I don't know if it will become an option.

Reasons for Choosing CampLife

We were wowed by the customer service options, and we continue to be impressed! We also like the ability to create custom rules in-house.

Reasons for Switching to CampLife

Our park grew beyond its framework and we needed something with more customizable features.

November 2020

William from Austin Lake RV Park and Cabins

Company Size: 51-200 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Austin Lake RV Park and Cabins Camplife Review

Five star for the needy and seasonal staff on spot with Camplife's system including successful use for the guests. Very appreciative of the note section. If not throttle to the wall when creating a reservation with a guest, I will mark a notable about them as a note to me and mention it to them when the come to the park. Surprise to the guest that I remembered something about them. Smiles.

Pros

I, like our staff, are able to reserve campsites, cabins, golf carts, and pontoon boats from any location in the park. It works for me and I am very needy at 74 years old. Forgot to mention accept payment too. All the rates, which are different for each venue are easily programmed. In my case, Camplife support knows that I am needy and assists me for the final pricing. Customer support is superior. Our park is 1,300 acres requires massive maintenance and support. It is superior to be able to speak with a human that is knowledgeable with Austin Lake RV Park and Cabins. On line reservations are there too. I am appreciative of the customer accounting that goes to the guest upon reservation and the pre notification of up coming reservations and the follow up after departure.

Cons

I use the positive and any "least" is mitigated to not be a" least" with customer support directly.

Reasons for Choosing CampLife

2012, we were paper pencil and added 33 full hook ups to the park . We could no longer do reservations accurately, hence going with Sunrise (Camplife).