CampLife
About CampLife
Most Helpful Reviews for CampLife
1 - 5 of 14 Reviews
April
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed August 2019
Very easy to use!
We use this at an RV park to make reservations, check people in, take payment, and create invoices. We use this on a daily basis.
PROSWhat I like most about this software is that it is super easy to use. There is a grid and map page to check people in. You can quickly make reservations and change them if needed. You can view the people checked in, in a few different ways (by date, listed by name, by park map). You can also easily do invoices and take payments right through the program.
CONSThere is not much that I don't like about this. I can't really think of anything negative to say.
Kristi
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Huge Time Saver!
Great! We have been using CampLife for 4 years. The software is reliable, easy to use, and the many features improve our staff’s efficiency and accuracy.
PROSThe customer support is quick to help with any questions. CampLife is very easy to use and continues to add features that parks request.
CONSIt sounds funny, but the colors of the map and guest facing website. We are a very kid friendly campground that uses bright colors in our marketing so the CampLife color palette doesn’t really match the rest of our marketing. The ease of use and feature’s definitely outweigh the colors.
Reasons for switching to CampLife
There were not enough features and we wanted a more advance online reservation option.
Vendor Response
Thank you for the review, Kristi! It looks like your map is using our old illustration style. As parks make map updates, we're transitioning into our new style with consistent icons and brighter colors. We'll be in contact to get you set up with that new map style before your season starts! All the best!
Replied January 2024
Erika
Recreational Facilities and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2022
Helpful and userfriendly
This product is easy to use and even easier to correct any mistake you make
CONSI dislike that some things are easy to change and can really mess up your page but some simple tasks require you to call support
Sarah
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Highly Recommend CampLife
The problem that CampLife has solved for me is ensuring my reservations and availability is always live and online. As a cloud based system, I am able to make decisions and changes on the go from my phone. Having more than one park, it is really easy for anyone on the team to see each property and make decisions when not onsite. The team at CampLife has always been amazingly responsive to adjustments, changes and new requirements for just our park or the software as a whole. They get back to you in a timely manner and have reached out to other team members with different specializations to find the answer that best fits your situation.
PROSI like the ease of use with this product and the intuitive nature. Each step flows into the next and, should you need assistance, there are easy to follow video tutorials and their customer support is fantastic. You get to know each of the support people by name and develop a relationship with the CampLife team. I also really like that they are always making updates based on customer usage and needs. The development team always seems to be working on new projects to expand and streamline the software.
CONSI would really like to see a more in depth filter option that allows you to narrow down the reports that you need or create a custom report based on if/then/and variables. There are so many reports (all useful and necessary) but it can be a challenge to find the one that you want. I would like to see some type of live integration with third party resellers (i.e. AirBnB). I would like to be able to tap into their audience and get bookings without having to set aside inventory for that use. I would also like to see customer service staff available on Saturday and Sunday as they are the busiest times at the parks and usually when something with go off kilter.
Reason for choosing CampLife
CampLife was 100% more responsive, easier to set up and the support was always there. I didn't run into any basic issues, like having HST added to my reservation fee, and any issues were taken over by the programming team at CampLife and solved on my behalf. [SENSITIVE CONTENT HIDDEN] even spent one on one time with me going through the coding of our packages to ensure everything was set up as expected. I highly recommend CampLife for all campgrounds, large and small.
Rebecca
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Outstanding Customer Service
Love it, love the customer service crew, love the developers. Well done, everyone at CampLife.
PROSWe needed more customizable features, which is why we went with CampLife. It feels like every month it becomes easier to create custom rules, and custom rules using new criteria, because developers are continuing to refine the system and come up with more options. When the pandemic hit and everything needed to be changed, they were on it, offering features I hadn't even thought of in order to help us all out. But really, the customer service is where it's at. They are always warm and friendly, and they complete fix it tickets really quickly.
CONSI wish the system could interface with Square POS, but they do have a store option; we're a large campground with 2 stores, a cafe, and an events team, and it would be nice if Camplife could interface with other platforms. For example, we use Square and Fareharbor, and I'd rather pay those fees to Camplife so we could work from one system that allows our guests to charge things to their site (meals and cafe, admission to events). Also, we need a few customized rules that involve equipment types, which you can't yet do on Camplife--hopefully soon though, I think they're workign on it. Oh, and it would be great to be able to embded images on different aspects of the cofirmation emails or on the directions to the sites; I asked about this around 9 months ago but I don't know if it will become an option.
Reason for choosing CampLife
We were wowed by the customer service options, and we continue to be impressed! We also like the ability to create custom rules in-house.
Reasons for switching to CampLife
Our park grew beyond its framework and we needed something with more customizable features.