CampLife

RATING:

4.9

(14)

About CampLife

Since 2006, CampLife has been designing reservation and park management software exclusively for the camping industry. Its dependable online system helps parks of all sizes operate with greater ease so they can grow, reinvest in themselves, and provide memorable guest experiences. That’s why CampLife serves over 600 parks in the United States and Canada. Features like mobile check-in, digital signatures, SMS texting, work orders, and more offer convenience and help parks stay agile. And dynamic pricing, site lock, remote metering, and a fully integrated POS help drive revenue. CampLife provides unlimited and excellent customer service; this focus on supporting not only software but people is one reason ARVC named CampLife the Supplier of the Year for 2019 and 2020. C...
CampLife runs on any internet-connected device.

CampLife Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for CampLife

1 - 5 of 14 Reviews

User Profile

April

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed August 2019

Very easy to use!

We use this at an RV park to make reservations, check people in, take payment, and create invoices. We use this on a daily basis.

PROS

What I like most about this software is that it is super easy to use. There is a grid and map page to check people in. You can quickly make reservations and change them if needed. You can view the people checked in, in a few different ways (by date, listed by name, by park map). You can also easily do invoices and take payments right through the program.

CONS

There is not much that I don't like about this. I can't really think of anything negative to say.

Kristi

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Huge Time Saver!

Great! We have been using CampLife for 4 years. The software is reliable, easy to use, and the many features improve our staff’s efficiency and accuracy.

PROS

The customer support is quick to help with any questions. CampLife is very easy to use and continues to add features that parks request.

CONS

It sounds funny, but the colors of the map and guest facing website. We are a very kid friendly campground that uses bright colors in our marketing so the CampLife color palette doesn’t really match the rest of our marketing. The ease of use and feature’s definitely outweigh the colors.

Reasons for switching to CampLife

There were not enough features and we wanted a more advance online reservation option.

Vendor Response

Thank you for the review, Kristi! It looks like your map is using our old illustration style. As parks make map updates, we're transitioning into our new style with consistent icons and brighter colors. We'll be in contact to get you set up with that new map style before your season starts! All the best!

Replied January 2024

Erika

Recreational Facilities and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed January 2022

Helpful and userfriendly

PROS

This product is easy to use and even easier to correct any mistake you make

CONS

I dislike that some things are easy to change and can really mess up your page but some simple tasks require you to call support

Sarah

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

Highly Recommend CampLife

The problem that CampLife has solved for me is ensuring my reservations and availability is always live and online. As a cloud based system, I am able to make decisions and changes on the go from my phone. Having more than one park, it is really easy for anyone on the team to see each property and make decisions when not onsite. The team at CampLife has always been amazingly responsive to adjustments, changes and new requirements for just our park or the software as a whole. They get back to you in a timely manner and have reached out to other team members with different specializations to find the answer that best fits your situation.

PROS

I like the ease of use with this product and the intuitive nature. Each step flows into the next and, should you need assistance, there are easy to follow video tutorials and their customer support is fantastic. You get to know each of the support people by name and develop a relationship with the CampLife team. I also really like that they are always making updates based on customer usage and needs. The development team always seems to be working on new projects to expand and streamline the software.

CONS

I would really like to see a more in depth filter option that allows you to narrow down the reports that you need or create a custom report based on if/then/and variables. There are so many reports (all useful and necessary) but it can be a challenge to find the one that you want. I would like to see some type of live integration with third party resellers (i.e. AirBnB). I would like to be able to tap into their audience and get bookings without having to set aside inventory for that use. I would also like to see customer service staff available on Saturday and Sunday as they are the busiest times at the parks and usually when something with go off kilter.

Reason for choosing CampLife

CampLife was 100% more responsive, easier to set up and the support was always there. I didn't run into any basic issues, like having HST added to my reservation fee, and any issues were taken over by the programming team at CampLife and solved on my behalf. [SENSITIVE CONTENT HIDDEN] even spent one on one time with me going through the coding of our packages to ensure everything was set up as expected. I highly recommend CampLife for all campgrounds, large and small.

Rebecca

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

Outstanding Customer Service

Love it, love the customer service crew, love the developers. Well done, everyone at CampLife.

PROS

We needed more customizable features, which is why we went with CampLife. It feels like every month it becomes easier to create custom rules, and custom rules using new criteria, because developers are continuing to refine the system and come up with more options. When the pandemic hit and everything needed to be changed, they were on it, offering features I hadn't even thought of in order to help us all out. But really, the customer service is where it's at. They are always warm and friendly, and they complete fix it tickets really quickly.

CONS

I wish the system could interface with Square POS, but they do have a store option; we're a large campground with 2 stores, a cafe, and an events team, and it would be nice if Camplife could interface with other platforms. For example, we use Square and Fareharbor, and I'd rather pay those fees to Camplife so we could work from one system that allows our guests to charge things to their site (meals and cafe, admission to events). Also, we need a few customized rules that involve equipment types, which you can't yet do on Camplife--hopefully soon though, I think they're workign on it. Oh, and it would be great to be able to embded images on different aspects of the cofirmation emails or on the directions to the sites; I asked about this around 9 months ago but I don't know if it will become an option.

Reason for choosing CampLife

We were wowed by the customer service options, and we continue to be impressed! We also like the ability to create custom rules in-house.

Reasons for switching to CampLife

Our park grew beyond its framework and we needed something with more customizable features.