CampManager has enabled us to take all the guess work out of our occupancy and as a result has increased bookings. Not only are we generating more income, but we are also able to see the least successful parts of our caravan park and change them to pitches we know will sell better. As a result of CampManager all aspects of our business have improved.

The online booking facility for our website. Most of our bookings are now being made online. Because of this our occupancy has increased dramatically over the 3 years we have used this system.

This is a hard one as there really isn’t a lot we don’t like. I would say the way we download our arrival templates to print on labels. It’s a very long job and could be improved by a ‘print all’ option. But that’s just nit picking, overall, it’s a great system!

I have a small campsite in Llandegla, Denbighshire and run it single handedly. For me it was a big step to move to online booking and it is the best decision I have made. I used it for the tail end of last season and this year it will be my first full season. Already it has reduced the phone calls and having to phone/email my customers with deposit details etc. All deposits are paid via SagePay straight into my bank account and all the customers details and bookings are entered straight into the package Before CampManager, bookings were always entered into my diary in the office with notes on the back of envelopes and pieces of paper left by family members with bookings and instructions to phone somebody back etc., lots of emails and lots of runs to the bank to pay in the takings. Now I can check and organise my bookings on my phone/laptop or computer anywhere and at any time and the bookings paid by card are paid straight into my bank account. The package is very user friendly; everything you need to know about the bookings is easily accessible, it will definitely help me to plan ahead more easily and the accounts are ready to go. I cannot praise the CampManager staff enough. The setting up was easy; they worked with my web provider and SagePay, I had to provide the relevant information and it all came together with a lot less pain and effort than I thought. Any queries, the staff responds quickly and no trouble is too big or small. An excellent package.

As in my review, very user friendly and it's easy to get the big picture of the bookings that have been taken and what balances are owed and notes about the booking are all in one place

Taking bookings on the phone and if they are paying their deposit by BACS the balance comes up as zero

Deflating experience that reflects badly on the brand. My day job is as a professional purchaser of ICT systems and this response makes me glad that I didn't get the demo and like it. If this reaction represents the culture of the company then a lot of small things will not be worth bothering about!

I don't know? Booked a demo online. [SENSITIVE CONTENT HIDDEN] a "sales" person qualified the enquiry. Promised a demo and then never turned up and didn't respond to a chasing phone call and message left with a colleague. We're a small start up but still an appalling way to respond to new business. Good luck.

Couldn't get to even see it. I've now got to write more words to reflect ...

The programme seems to cover every aspect required to run a busy caravan and camping park. It is a finely tuned piece of work that keeps evolving as and when required. The initial set up was simple (we did nothing, CSR did it all). This included entering pitches, site fees, setting up Sage Pay and linking to our bank account, etc, etc. The demo and subsequent tutorial over the phone was plain and concise. The pièce de résistance is their after care. Never have I waited on the phone longer than 3 rings for a reply. They are always happy and eager to help no matter how simple or stupid my questions must sound to them. Changing your booking program is a big thing to do but changing to CampManager is the best thing we have done in many years.

Customer care Easy to use Online booking has increased our sales

Nothing to dislike.

Great to work with. If anything needs updated or changed its always done straight away with no hassle.

Overall I think this is an excellent product. Completes all the bookings, money in the bank and NO double bookings. Wouldn't be without it now.

One thing I would like to see on my booking page is a calendar month view so people can see at a glance if the dates are available, instead of entering individual dates.

Very positive, the staff are always helpful.

The software is reliable and user friendly. The support team are always excellent. We get consistently positive feedback on the ease of use from our customers. We have found that we are getting increasing number of online bookings which means we aren't constantly on the telephone to customers at all hours.

Group bookings aren't that easy and it would be nice to have a facility to link bookings. We get quite a lot of family groups staying, each with different criteria, and it would be useful to have a way of booking these more simply.

Great management information and excellent back up enables us to closely monitor our business performance on a year by year basis.

Easy to use for booking in our office. The system is also very easy to interrogate for management information to aid marketing campaigns. The ability to export to excel is also useful to create mailout lists to Mailchimp.

The whole experience, from the moment we first set eyes on Niall at the Glamping show, has improved our whole business management no end. It is almost a delight to wake up in the morning! Although the experience hasn't always been plain sailing, in terms of coming to grips with the new system, it is brilliant now and I'm so glad we made the switch. I can't get over how unfailingly patient the guys are...they need a pay rise!

The ease of use...massively helped by the lovely staff who are always so helpful, cheerful and patient! We love Campmanager!

Not being able to make a direct refund to a customer

Amazing customer service!!!! Really impressed with the diversity of the software.

Can see day to day who's coming and going and staying. Customers love the site map and find the booking process easy. The Chart clearly show which pitches are free/ occupied and you can change from week view to month view.

Took me a good couple of months to be completely confident with the system, but im a bit of a techno phobe ! The Campmanager team are available at the end of the phone/email to sort out any issues though.

So easy to use and navigate, the support help is useful, Contacting support couldn't be easier and always are willing to help.

the only thing i find difficult is setting up vouchers... struggle to understand the way it is set up.

Campmanager does allow us to make bookings and change bookings quite easily and the support if you have a problem is brilliant (Kenny Martin has been our main point of contact and is always very helpful, friendly and responds very quickly). It means we no longer need a white board with all on site as all the info you need is on the computer. A couple of things missing that we'd find helpful with the system; -There is no 'back' button, so if customers who add something or change something half way through a booking being taken, then you generally need to start all over again. -Analytics is quite limited. We would like to know how people heard about us, as well as if they are a repeat customer, or in the caravan club etc, so an option for 'how did you hear about us', and another box to tick if they are in a club such as the caravan club, would be helpful. -when cashing up, we need to separate income from tents against income from other units, but in the accounts section this does not allow you to do this quickly and you generally have to go through all the transactions to find out which are tent and which are other. An option in the account section for this would be very helpful.

Acorns Naturist Retreat offers camping, static home rental, bed & breakfast and day visits. Until a year ago we made all our booking on paper, as the site has grown and become busier we needed a system that would be flexible enough to deal with the different accommodation that we offer. Camp Manager was able to tailor a system to meet all of our requirements. This has resulted in a more efficient booking system, no more last minute panics about double bookings. We no longer have a huge postage bill as most of our booking confirmations are sent by email. We run a bar and restaurant and Camp Manager is able to itemise each customers restaurant and bar bill on their invoice. This is something the customers like. From an accounting point of view, it has saved a tremendous amount of time and like wise we can see at the click of a button all kinds of statistics related to our bookings. Like everything that is new it takes time to get used to and the Camp Manager team have always been at the end of the phone to help with any query however trivial.

It saves me a lot of time when it comes to accounting.

You can only view one month at a time, sometimes it would be useful to view two months if a booking covers two months it would save you having to scroll between the two.

I have now used Camp Manager for just over a year. It has made park management so much easier. Record keeping and analysis is so quick to do. More bookings are being made online freeing up more time. Busy holiday times are much easier to cope with.

Efficient booking in system. Easy to follow. Ideal for our small holiday park. All card transactions are processed through the site and I have done away with the other card terminal. Much more secure and easier to manage. The Campstead Team have been very helpful throughout and are very quick to respond to requests for help. The system isn't static, additional functions have been added to the system.

On the whole delighted. It would be useful to be able to print off the Unit Summary in the Static Home Section. It would also be useful to be able to do a group email and newsletter from the system but you can still copy information into an excel spreadsheet and use it from there.

We are able to easily look at individual customer details - bookings, invoices raised etc. The Customer Service is excellent - always very helpful. I can now invoice quarterly electric/water easily. Can keep track of storage customers payments easily as well

Easy to learn the basics, system covers all areas of running a holiday park with a wide range of services/facilities.

Difficult to look at the 'History' of a booking - if a customer has made changes the system uses Notepad for details of emails etc. which is not easy to read through. Does not integrate well with pitchup.com. It causes more work for us as minimal details are transferred to CampManager, plus allocating specific pitches not ideal. Not happy about paying CampManager for more than 10 allocated pitches, particularly as the 2 systems do not work well together.

Everything is so easy and very simple with this system , would highly recommend it to any business. needing help with booking's .

Its very easy and simple .. when showing new staff how to work the system its very simple.

How it logs you out so often

Buying this system has saved me so much time! The staff are working in a much more stress free environment. The guys on the end of the phone are always so helpful and a real asset to the company.

Campmanager from the outset was just very easy to use and understand. You could almost use it without having much training at all.

I miss a few simple things from are old system that's not on this one - Camp manager are gradually working towards adding some of these.

We normally deal with Kenny who is very helpful and efficient. We find campstead easy to use, almost so easy you could get through a booking without training!

Simple to use, simple to edit a booking

Cant make more than one booking at a time.

Tons, we have a complete system that we can customise with just a phone call to the guys at CampManager

Easy to use, very simple to learn. Great customer support. Easy to adapt to specific needs, We asked for a large custom project to be created for us and thanks to the great team over at CampManager we now have it that we can proudly show to our customers.

Some objects cannot be customised as fully as I would like but they normally find an alternative to help solve the issue.

Allows for an actuate easily minable system for looking and customers and accounts

Ease of use, reliability. Allows you to easily keep track of all bookings

Might have liked a column to record my expenses

freed me up no end. no messy ring binder diearies with pages loose anymore YAY More professional look to the business.

easy to see who is coming and who is here. who owes money. the monthly charts to see blocks of spaces.

The colours are very faint and I often cant see continuation of current day when I scroll down the monthly chart. also PLEASE can we have a vacant pitch list on the current days.

from the a minute I made the phone call every thing went smoothly. so easy to use, save staff cost, you can access the management system with no restriction on number of devices and no extra cost, so you access the system from anywhere, 24h support service any amendments can be done straight away . we opened the site just before the summer holidays with no experience and all went perfect we couldn't done it with campmanager .

every thing

self explanatory

We were running a chaotic site and now everything is calm and ordered. Customer service help is exceptional.

I love the ease of use, the customer service and the blacklist button!

No cons! Nothing not to like. Even my technophobe other half can use parts of it!

The guys at Campstead are a pleasure to work with and the system is generally very good. Simple to learn and use without techy overload. My only gripe is that when asking for certain reports I am told the system cannot do that and I have to download everything into a spreadsheet to then cut from. A bespoke report tool or capability would be nice, as would a CRM module.

Simplicity

Not comprehensive enough

We had resisted moving to an online booking system for years, but the after hours telephone calls persuaded us to at least listen to the sales pitch from Camp manager. Early days but very pleased with the system so far. Extremely easy to use and our staff are actually enjoying using it! Customer feedback has also been very positive.

Ease of use.. very easy to navigate between options. Mistakes are easily corrected. Feel we are not missing out on bookings if we don't answer the phone at 10pm! Also Kenny's backup is fantastic!!

Did feel expensive and had to try and not think about the system paying for itself in terms of more bookings (that would be hard to achieve) but more as a way of making life easier!

Still waiting on an integration with Hoseasons, however this is delayed by them not CampManager, we hope this will be live soon.

Very simple and easy to use, training others is a breeze. Support are great if you have any queries and are always willing to help.