GraceSoft Easy InnKeeping vs GuestTracker

RATING:

4.4

(54)

GraceSoft Easy InnKeeping has 54 reviews and a rating of 4.41 / 5 stars vs GuestTracker which has 12 reviews and a rating of 4.5 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (54)
4.5 (12)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
May 24, 2022
November 16, 2021
Pros/Cons
  • Pros

  • Ease of use and functionality of the software for our 27 cabin resort. Also, the service is amazing.
  • The quality, customer service, and service providers. The company of this software cares for great customer service and support.
  • Cons

  • The inability to set seasonal rates by month/day only. Must redo every year and sometimes online bookers slip through with the off season rack rates.
  • Did experience a little lag in speed but wasn't a deal breaker.
Read all user reviews
  • Pros

  • The ability to report on our business in the manner that we need; the ability to customize certain aspects of the software reporting features.
  • It is very user friendly for any age group to use, from younger generation to older...the support from them is very fast and efficient.
  • Cons

  • The user interface can be a bit difficult to navigate.
  • Again, coming from an older version, the downside was just learning a new system. I was accustomed to all reservation being on one screen.
Read all user reviews
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos