The greatest thing about this software is the customer service behind it. If we ever have questions they are just a phone call away.

The software is very intuitive and easy to understand. There are features galore.

Firefly is a fantastic tool for what it was created for. SENSITIVE CONTENT HIDDEN] is very helpful in customizing the system to fit the needs of each business and is very efficient.

Their reservation grid gives us an overall view of our availabilities, both past, present, and future for planning. Great reporting features.

My number one complaint is that Firefly does not integrate with Clover POS systems.

Compared to the other systems I considered, they were either very clunky and buggy (I used Resnexus for a while before I got frustrated and found Firefly), or they were just too expensive.

The customer service has been awesome. It is so important to reach someone on the phone and we have experienced that on a regular basis.

Great Product If You Are In The Campsite Space.

Nothing about this software is difficult. You have to take it upon yourself to learn what's available.

Training staff in how to use it is quick and easy. Program does not take a lot of bandwidth or computer resources to use.

From a back-end user perspective, the reporting is very straightforward and easy to use.

The simplicity of this software is probably its best feature.

The online reservation capabilities and the ease of use make this software great. The communication between us and the developer is the most amazing thing that we love about this software.

I am so thankful for this software. It reduces the time that I am required to be on the phone.

Customer support is the best; given promptly with diagram explanation. Open to and implements suggested improvements.

After some research, Firefly seemed the easiest to implement and did not require a flood of money to begin or long-term commitment.

There was no part of the set-up that was done on the company end. It was wonderful to just dig in and make it work for our unique operation.

I have been very impressed by Firefly. So far, there have been a few important issues that the software did not solve.

Firefly is THE BEST in the Campground Reservations Game.

The biggest negative with Firefly is that there is no dedicated mobile app for iOS or Android. Users need use their mobile web browser or computer browser to use the system.

Great responsiveness from support, great price point, excellent reporting and emailing tools, great looking front end for user experience, and incredibly easy to set up quickly.

Easy to create sites, and pricing structures for multiple scenarios.

Any processes that I found difficult, I made suggestions and they have all happened! so Nothing.

I love the fact that the program is easy to use, easy to understand and looks nice in the set up. I did have some help in setting up the system as well since we were crazy busy.

The nature of these types of reservations makes it difficult to incorporate into the accrual accounting system our organization uses.

Customized emails to customers. Excellent customer support.

We were trying to save time and management with this purchase. The software not only automated our bookings, but our guests have given very positive feedback with reservation experience.

Customer Service is excellent!!! I can email and I get a response within min usually, they are happy to help and do everything they can to accommodate.

A very good product for booking cabins at our facility. Easy for both our visitors and staff to use.

Super easy to use and get started, and flexible enough for any time of campground/reservation business.

Before, we only accepted phone calls or walk-ins to set up reservations. Having this online system has freed up some of my time of the phone as well as makes it super convenient for the customer.

There were a few things missing that we needed, but when we asked about them, the developer added them.

We love the front page and how easy it is to find people and see what is available.

The interface is clean and supports our brand.

The customer can choose and pay for a campsite at the moment. Before they would fill out a form.

It's a user friendly system with multiple features we were able to instantly implement to help grow our business, in both revenue earned and customer retention.

The accounting side can also be tricky if not set up correctly from the outset.

In particular, the support desk is so dedicated and creative. They truly assist the business to maximize the use of the platform and management system to the benefit of the individual business.

Excited to work on marketing strategies and customer feedback via the platform.

After spending a LOT of time choosing and two awful experiences prior to Newbook -It's been a dream.

Newbook staff are fabulous, prompt & reliable. They are always chirpy & very bubbly on the phone.

Newbook is extremely user friendly, providing clear and responsive cloud based PMS that is able to be accessed where ever you are.

Everything you'd want out of booking software-- flexible with lots of automatic functions. Easy to use and powerful.

Support very poor , very complex to use , do not provide connection to lot of websites.

The support are amazing and will always assist you. The features and customisation will allow you to find a way to make it work how you want it to work.

This is also a very cost effective solution when compared to other, more complicated and less useful solutions on the market.

It is like having an employee without paying wages, sick leave, rec leave or long service leave. Newbook does not argue with me and does its job.

The knowledge section is a great tool to research a better understanding of how the tools work should you require more information.

I love all the added features of newbook that other accommodation software providers do not offer.

It is simple, user friendly and self explanatory and makes working long hours daily on the system a breeze.

Newbook PMS system was recommended to us by another serviced apartment company and we were extremely impressed from the outset.

Initially they were good, but later sales people sold me expensive version but it was totally not value for money. Support system is very bad specially when you have issues.

A very easy to use system that was very easy to implement and is great value for money.

The regular improvements provide a competitive edge for our business as the system is continually updated to promote current best practice.

The training videos that are now provided have addressed the only downside to such an extensive system.

I have found when I disliked something is was due to not  understanding the functionality and when proficient it changed my view.

They aren't far off but it makes it hard using these features in their current state.

Once you get the hang of it, it performs really well. It has great analytics and this is something that has helped us a lot.

The support team are very friendly and know their stuff and the Wiki and support request features are all great.

The team are based in qld, an aussie company,  excellent customer service, a product that is continually worked on and improved for ease of operation. Not much else can be said.

Payment system integration, and taking payment is very easy.

Everything from onboarding to now has been brilliant. Free training and workshops, a wealth of knowledge and a team that makes you feel like you are one of them.

We now see ourselves using and appreciating a lot more features like the reports and contact management with customers. We have saved thousands of dollars thanks to the follow up reports and tools.

Extensive reporting ability, always adding new features. API allows custom integrations which is great.

What I like most about the software is the dashboard & having favourites to click on.

US Dollar

Firefly Reservations: Revolutionizing Campground Management

Discover the power of Firefly Reservations, the premier cloud-based software designed to transform how campgrounds and RV parks operate. Our comprehensive solution not only simplifies reservation management but also enhances every aspect of campground operations, making it easier for owners to focus on what matters most—providing exceptional guest experiences.

Comprehensive Booking Solutions:
Firefly Reservations offers an intuitive online booking system that caters to both short-term adventurers and long-term residents. Our platform allows guests to view real-time availability using an interactive map of your campground or RV park, choose their perfect spot, and book their stay with just a few clicks. This system is fully customizable and can be seamlessly integrated into your existing website, maintaining your brand’s look and feel.

Efficient Payment System:
Manage all financial transactions with ease. Firefly supports automated recurring and scheduled payments, perfect for monthly fees or seasonal bookings. Our integrated POS system also handles on-the-spot transactions, utility billings, and additional service fees, ensuring all payments are processed efficiently and securely.

Automated Guest Communications:
Automate essential communications with our customizable email templates. Send reservation confirmations, payment reminders, and notifications about upcoming events or promotions directly to your guests’ inboxes. This proactive approach keeps your guests informed and engaged throughout their stay.

Self-Service Features:
Enhance guest independence with our self-service kiosk, allowing for hassle-free check-ins and check-outs at their convenience. The guest management portal further empowers your visitors by letting them manage their reservations, update personal details, process payments, and view their transaction history anytime, anywhere.

Operational Analytics:
Dive deep into the analytics of your campground operations with Firefly’s robust data tools. Track occupancy rates, analyze booking trends, and monitor revenue streams to make data-driven decisions that boost profitability and streamline operations.

Scalable and Secure:
Firefly Reservations is built to scale with your business, accommodating any size of campground or RV park. We prioritize security with SSL encryption, regular backups, and compliance with industry standards to protect your data and your guests’ information.

24/7 Support:
Our dedicated support team is always on hand to help you get the most out of Firefly Reservations. Whether you need technical assistance, want to explore new features, or have questions about best practices, we’re here to ensure your success.

Benefits for Campground Owners:

-Maximize occupancy and revenue with powerful booking tools.
-Reduce administrative tasks with automation.
-Enhance guest satisfaction with seamless check-ins and proactive communication.
-Streamline financial operations with comprehensive payment integrations.
-Gain valuable insights with detailed analytics and reporting features.

Choose Firefly Reservations:
Opt for Firefly Reservations and join countless other campground owners who have upgraded their management software to our state-of-the-art platform. With Firefly, you’re not just adopting new software; you’re revolutionizing the way you manage your campground, ensuring a future where campground management is straightforward, secure, and scalable.

Transform your campground with Firefly Reservations—where innovation meets the great outdoors.

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Employee Management

Utility Billing

Electronic Payments

Reservations Management

Credit Card Processing

Invoice Management

Transaction History

Customer Accounts

Guest Communications

Customer Database

Calendar Management

Room Booking

Geographic Maps

Template Management

Data Import/Export

Promotions Management

Multi-Location

Rental Management

Availability Indicator

Booking Management

Rate Management

Guest Check-in/Check-out

Real Time Data

Historical Reporting

Site Reservation Management

Site Maps

Website Integration

Revenue Management

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Availability Management

Customizable Templates

Billing & Invoicing

Discount Management

Online Reservations

Customizable Branding

Billing Rate Management

Customer History

Point of Sale (POS)

Accounting

Email Marketing

Channel Management

Third-Party Integrations

Event Management

Firefly Reservations offers a feature-packed reservation system for only $3.50/reservation. You can pay the fees yourself or automatically pass the fees on to your guests. $3.50/reservation/month fee also applies for long-term reservations lasting 1 month long or longer. There is no monthly fee for reservations shorter than 1 month.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Firefly Reservations

Live Online

Webinars

Documentation

Videos

Newbook is a cloud-based solution empowering accommodation managers like you, to take more control over your operations with our connected hospitality management system. Our all-in-one place platform has a range of features including a Property Management System, Integrated Online Booking Engine, In-Built Channel Manager, Central Reservation System, Self-Service Technologies, and much more. As a campground, RV park, resort or hotel operator, you want the best for your business and your guests so why settle for second best when it comes to the platform that runs your entire business. Let Newbook run your business operations so you can focus on what you’re best at - Creating extraordinary guest experiences!

Firefly Reservations vs Newbook

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