Guesty

RATING:

4.4

(274)

About Guesty

Guesty is more than just a property management software; it's an all-encompassing hospitality operations platform designed for the modern needs of property managers and hospitality companies. This platform stands out in the industry as a tool that does much more than streamline property management - it's engineered to enhance every facet of business operations in the hospitality sector. At its core, Guesty provides a unified solution for managing listings across a plethora of channels like Airbnb, Booking.com, Vrbo, and TripAdvisor Rentals. The intuitive single-platform approach ensures property managers can oversee all their listings effortlessly, fostering a seamless management experience. The software's dashboard is a powerhouse of features enabling property managers...

Guesty Pricing

Guesty either charges a percentage of the booking fee received from each property or charges users a fixed fee per property each month.

Starting price: 

$100.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Channel Manager
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Guesty Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Guesty

1 - 5 of 174 Reviews

Krystal

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2023

Guesty User Review

User Profile

Mike

Verified reviewer

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Guesty has everything we need and more...

Guesty provides everything essential for running an efficient, well-rounded, and professional short-term rental enterprise. Although it may not be the most affordable software out there, its robustness is unparalleled. They collaborate with the top distribution partners and boast a committed customer success team that keeps us updated with best practices and insights into the platform's latest enhancements. Our representative, [sensitive content hidden] Jamero, is delightful to collaborate with and always delivers solutions for our evolving needs. In essence, if you're keen on establishing a thriving short-term rental business, Guesty is an invaluable asset.

PROS

Guesty has one of the most robust platforms for managing and entire short-term rental business whose goal is professionalism and breadth of channel distribution.

CONS

The price. It's far from the cheapest option on the market.

Reason for choosing Guesty

Ease of transition.

Reasons for switching to Guesty

MyVR was sunsetted as a product, and we had to transition to something else.

Tucker

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Guesty is the ONLY software you should use

Having tried three other software solutions (Loodgix, Streamline, MyVR), I can confidently say that the team at Guesty and my account manager [sensitive content hidden] is the ONLY software you need to consider. Their platform is not just user-friendly; it's a hospitality powerhouse. Managing bookings and communicating with guests, accounting, lock management, distribution channel management, Merchant service, automations and more are a breeze. What sets Guesty apart is their unmatched customer service. They are always easy to reach, and their team genuinely cares about their hosts. The level of support and attention they provide is unparalleled. In the world of property management, Guesty is my go-to. I wouldn't think about switching – they've redefined the hosting experience with their hospitality-centric approach. If you want a software partner that truly values its hosts, look no further than Guesty.

PROS

Guesty is easy to use, has the best UI, hundreds of quality of life features most channel managers do not have, almost 0 limitations. The list goes on. I have my own account manager [sensitive content hidden] that we have biweekly meetings scheduled to go over new features, questions, etc.

CONS

There is not one thing I have negative to say. If I ever have an issue, they most likely have an answer or a workaround.

Reasons for switching to Guesty

Guesty is a combination of all these channel managers and more. They take the best from these platforms and make it not only better but way more user friendly.

Vendor Response

Thank you, Tucker! Our #1 goal is to help customers manage better and grow with Guesty..

Replied January 2024

Tony

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed April 2024

Worst service ever

I greatly despise this company and would never do business with them, or recommend them to anybody. There are several other options that are way better. I would use anybody, but this company has most of them have all the same features, but most likely have a staff that actually cares about what they are doing. The [sensitive content hidden] of this company Obviously set the tone that the only thing they care about is profits and it shows their whole team. Good luck trying to get something done with them or get good customer service.

PROS

They have many apps that you can integrate with and use for your properties especially if you just do regular vacation rentals.

CONS

The integration process was a nightmare they bought our previous company Kigo, and stopped supporting it and forced us to switch over. We had a catastrophic nightmare integration with Vrbo, which would’ve put us out of business. If we didn’t think fast and change the whole nature of our business, nobody over there cares about anything none of the employees are the least bit concerned with anything. They could care less about you as a client.

Reason for choosing Guesty

We were forced into it due to the nature of losing access to Kigo

Reasons for switching to Guesty

They forced us into it by not providing support for Kigo

Vendor Response

Hello Tony, We're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly. Thank you, The Guesty Team

Replied April 2024

Anna

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Working with Guesty is Fantastic!!!

The overall experience with Guesty is handsdown one of the best. They truly do care about their clients and they want you to succeed in your business by creating tools to help your business.

PROS

Working with Guesty is Fantastic!!! Guesty has 5 star quality customer service. You can tell they truly care about their clients and work hard to make sure our businesses are taken care of. The system itself is easy to use, it offers a plethora of features that will suit every need you might have. Guesty is responsive to feedback and tries very hard to roll out updates that are benefical to actual property managers.

CONS

The only thing I could possibly say that I like least is the static features of the reporting. A more dynamic report system with information about nightly rates would be ideal.

Vendor Response

Hi Anna, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! - The Guesty Team

Replied March 2024