It's a user friendly system with multiple features we were able to instantly implement to help grow our business, in both revenue earned and customer retention.

The accounting side can also be tricky if not set up correctly from the outset.

In particular, the support desk is so dedicated and creative. They truly assist the business to maximize the use of the platform and management system to the benefit of the individual business.

Excited to work on marketing strategies and customer feedback via the platform.

After spending a LOT of time choosing and two awful experiences prior to Newbook -It's been a dream.

Newbook staff are fabulous, prompt & reliable. They are always chirpy & very bubbly on the phone.

Newbook is extremely user friendly, providing clear and responsive cloud based PMS that is able to be accessed where ever you are.

Everything you'd want out of booking software-- flexible with lots of automatic functions. Easy to use and powerful.

Support very poor , very complex to use , do not provide connection to lot of websites.

The support are amazing and will always assist you. The features and customisation will allow you to find a way to make it work how you want it to work.

This is also a very cost effective solution when compared to other, more complicated and less useful solutions on the market.

It is like having an employee without paying wages, sick leave, rec leave or long service leave. Newbook does not argue with me and does its job.

The knowledge section is a great tool to research a better understanding of how the tools work should you require more information.

I love all the added features of newbook that other accommodation software providers do not offer.

It is simple, user friendly and self explanatory and makes working long hours daily on the system a breeze.

Newbook PMS system was recommended to us by another serviced apartment company and we were extremely impressed from the outset.

Initially they were good, but later sales people sold me expensive version but it was totally not value for money. Support system is very bad specially when you have issues.

A very easy to use system that was very easy to implement and is great value for money.

The regular improvements provide a competitive edge for our business as the system is continually updated to promote current best practice.

The training videos that are now provided have addressed the only downside to such an extensive system.

I have found when I disliked something is was due to not  understanding the functionality and when proficient it changed my view.

They aren't far off but it makes it hard using these features in their current state.

Once you get the hang of it, it performs really well. It has great analytics and this is something that has helped us a lot.

The support team are very friendly and know their stuff and the Wiki and support request features are all great.

The team are based in qld, an aussie company,  excellent customer service, a product that is continually worked on and improved for ease of operation. Not much else can be said.

Payment system integration, and taking payment is very easy.

Everything from onboarding to now has been brilliant. Free training and workshops, a wealth of knowledge and a team that makes you feel like you are one of them.

We now see ourselves using and appreciating a lot more features like the reports and contact management with customers. We have saved thousands of dollars thanks to the follow up reports and tools.

Extensive reporting ability, always adding new features. API allows custom integrations which is great.

What I like most about the software is the dashboard & having favourites to click on.

Lack of choices with the credit card gateway was disappointing.

My favorite feature is one glance reservations. Being able to see customer, reservation and payment info all in one screen is helpful.

The quick and easy use of shortcut keys, or clicking through menus, either way - too easy. The team at RMS are always very helpful and cheerful.

By switching to RMS we brought our property management software costs down significantly and also increased functionality.

All-rounder PMS Software with fantastic online channel integration and automation.

The experience is excellent, especially when working with the rep in the UK support office - he is always a joy to work with.

Ease of use and quick to enter reservations into the system. Local based product and good support.

As stated above, I find it easy to use and when there has been a problem or something I have needed help with, the service has been great.

The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.

If you want reliability, accuracy and performance you need to have the best you can - for us that is RMS.

Clean screen and in and out screen are easy to view and understand what is happening in house. Fairly user friendly and I like how their are multiple ways to do one thing.

The lack of words for symbols/buttons written in the software.

Positive best system that I have ever used just easy to operate.

I like the full integration and triggered Correspondence.

Cost effectiveness and ease of use are what we like most.

Any question has been resolved very easily. I recommend this software.

Excellent system and the service from support staff is 2nd to none - helpful, friendly and most importantly for me patient and responsive.

The Help you actually receive @ the help desk. They are always polite, helpful and follow through with calling you back if need be.

I have very happy with RMS as it meets all my requirements and the support is superior to other channel managers and property management systems.

The layout is very crisp and clean. There have also been some pretty interesting work around processes for our unusual organization.

It is clear and easy to use once set up, the day to day functions are good.

I like the Tariff Manager and ability to pull a variety of reports. My new managers have never worked with it before, but are really impressed by what it can do.

Pos integration is excellent. Customer support is fast and knowledgeable.

Their support crew are the best. We thought our last PMS was good, these guys are a level beyond and it's all included in their package price.

Not being able to tokenize something and pre auth at the same time. Looks bad when swiping guest card twice.

There is nothing that I can condider that I am unhappy with or does not meet my needs.

Integration - easy to use- everything is on one screen for the guest information.

It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.

We operate boutique hotels and are able to save and easily access all guest and account info to provide the highest level of service. Lon in tech support is the best.

Sometimes the software will freeze during checking in our guests which can be frustrated. And I will have to restart the program.

Plenty of features for managing property and freedom to customize settings, including the rate tables and periods. Built-in POS for ancillary transactions with integrated accounting.

When setting up deals etc I get totally lost. Need a manual printed so we can follow steps.

I like the ease of use by the various staff who need to access it - from reservations to reports. I also like being able to get in touch with someone in customer support quickly.

It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.

There really are so many options that sometimes I get confused going through them all.

The utilities processing is fantastic on RMS as I can do all costs eg, service availability, usage and sewerage usage with just one process, could not do this with our old system.

I have encountered a few problems that stemmed from the way I set up our system.

Ease of use and price point were the main factors.

US Dollar

NewBook is a cloud-based solution that enables businesses in the hospitality industry to streamline hotel management processes. Professionals can utilize the property management system to communicate with guests or staff using the in-built messenger and an artificial intelligence guest assistant, organize tasks using checklists, track lost items and more.


NewBook comes with a universal reservation engine, which allows businesses to handle online bookings, accept deposits, track abandoned cases and create seasonal tariffs, packages or marketing campaigns. It lets users manage leads, track employee work hours, create customer surveys and generate reports on staff performance. Additionally, it offers a mobile application for guests to view property locations, log maintenance requests and add membership details.


NewBook integrates with various third-party systems such as Google Analytics, Facebook, Autorize.net, Xero, Booking.com and more. Pricing is available on request and support is extended via documentation, phone, email, live chat, FAQs and other online measures.



LongDescription

Owner Statements

Employee Management

Multi-Channel Marketing

Parent Portal

Dynamic Pricing

Faculty/Staff Management

Utility Billing

Electronic Payments

Payment Processing

Multi-Channel Management

Permit Management

Online Forms

Room Inventory

Customizable Reports

Access Controls/Permissions

SMS Messaging

Dorms

Financial Analysis

Contract/License Management

Task Scheduling

Reservations Management

Price Optimization

Online Registration

Credit Card Processing

Calendar/Reminder System

Spa/Activity Management

Invoice Management

Reviews Management

Transaction History

Attendance Management

Single Property

Customer Accounts

Guest Communications

For Vacation Rentals

Customer Database

Scheduled/Automated Reports

Registration Management

Calendar Management

WordPress Integration

Customizable Fields

Room Booking

Guest Experience Management

Housekeeping Management

Template Management

Scheduling

Data Import/Export

Promotions Management

Accounting

Customer Support

Email Templates

Multi-Location

Self Service Portal

Booking Notes

Contact Management

Facility Management

Rental Management

Booking Management

Lead Management

Multi-Currency

Email Marketing

Rate Management

Mobile Access

Online Payments

Inventory Tracking

Guest Check-in/Check-out

Real Time Data

Channel Analytics

Channel Management

Vendor Management

Site Reservation Management

Third Party Booking

For Campgrounds

Maintenance Management

For Summer Camps

Extended Stay

Site Maps

Credit Card Management

Marketing Automation

Client Portal

Kill Switch

Real Time Updates

Email Management

Website Integration

Revenue Management

Front Desk Management

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Reminders

Reputation Management

Group Reservations

Multi-Channel Sync

Multi-Property

Event Management

Availability Management

Work Order Management

Customizable Templates

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Newbook

In Person

Live Online

Webinars

Documentation

Videos

RMS is a global provider of innovative, cloud-based technology solutions for the outdoor hospitality industry. By offering business insights, best practices and user-friendly software, RMS enables campgrounds, National Parks, RV parks, and marinas to increase revenue, optimize operations, and enhance the guest experience. RMS' reservation and property management system offers a full suite of features that can be tailored to each property’s unique needs and goals. RMS has helped thousands of properties capture more reservations, engage with guests and run their business efficiently and profitably. See how RMS can grow with any property and help achieve business success.



Real Time Analytics

User Management

Price/Margin Management

Partner Portal

Data Synchronization

Storage Management

Attendance Tracking

Communication Management

Geographic Maps

Availability Indicator

Opportunity Management

Sales Reports

Pricing is formulated based on your property. It takes into account the number of sites or slips as well as the number of properties. There is also a one-time fee that is comprised of setup, migration, and training.

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