About Open Campground

Open Campground is a multi-lingual reservation management solution that helps RV parks and campgrounds streamline processes related to discount configuration, space management, and guest check-ins, among other processes on a centralized platform. The group reservation tool allows employees to create wagonmasters and allocate spaces based on arrival and departure dates and requested sites.

Open Campground enables staff members to utilize the site availability calendar to color-code and track reservations based on status, such as not checked in, occupied, reserved, and unavailable. It allows team members to create camper profiles, change reservation dates, manage cancelations, track reservation lists, handle check-outs, and more from within a unified platform. A...


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10 Reviews of Open Campground

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(3)

3

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 10 results

February 2019

Sherry from Pheasant Acres RV park

Company Size: 1 employee

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

OPEN CAMPGROUND...is the Best for Small Campgrounds.

I never have double bookings any more with this system. Love being able to easily send update emails or reminder emails, which is handy when folks book a month or two or more in advance. LOVE LOVE the group reservation. So handy since I have many groups a year reserving 10 or more sites. The fact the Norm is only as far away as my computer keyboard - he is so quick to answer/resolve any issues I am confronted with. He can fix anything.

Pros

1. Ease of entering data 2. Ease of setting up rates, etc. 3. Ease of adjusting it to fit my needs 4. Quick responses from Norm when I have a question. 5. Love using CardConnect for my credit card processing.

Cons

I have no cons regarding Open Campground, now after three years I've got it totally figured out and working for me efficiently.

December 2019

Lynette from Creekside Campground, Deadwood

Company Size: 1 employee

Industry: Leisure, Travel & Tourism

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Exceptional product!

Very inexpensive, Easy to set up, easy to use and [SENSITIVE CONTENT HIDDEN] is great to work with!

Pros

This software is easy to set up and use.

Cons

There is nothing about this product I dislike.

Reasons for Switching to Open Campground

Not user friendly

May 2015

Love from Corning RV Park

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

May 2015

Good program overall

The main PRO for Open Campground is cost. From there it is ease of use. It does all of the basics you need for a small park. There are some CONS however. Some of the reports don't work like they should and managing measured add-ons is problematic. The one CON that makes the software almost unusable is the inability to extend a stay beyond a single day at a time. This is a major flaw. You are able to set up rates based on one day, one week or one month but the only increment the software allows is one day at a time. So if you have a camper that comes in for a week and then decides to stay three more days, as an example, you have to do it one day at a time. Worse yet, if you have a special rate for a weeks stay and the camper decides to stay another week the software will not allow you to extend the stay at that rate even day by day. So you have check the guest out and then do a whole new reservation for the additional week. This flaw also applies to monthly stays as well. So if you have a park full of guests that want to extend their stay beyond one day you are stuck doing hours of work checking out and checking back in guests! Other than that, it does what it does and for the price, well, it has its uses. However, over time the hours required to do all of the extra work for stay extensions may justify spending the crazy prices for other campground software packages.

Response from Open Campground

Replied May 2015

The extend button is not the only way to extend a stay. One can simply 'show' the reservation and change the dates of the stay. The extend button is only intended for a one or two day extension. You do not have to do a new reservation to change the dates of the reservation.

August 2015

David from Sunfox Campground

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2015

Great basic reservation software

After having used costly software at a much larger campground, I was very happy to find Open Campground. Ours is only 80 sites, with about 1/2 seasonals, but we do have a variety of rates by site type, season and mid-week vs weekend, and the software allows for all of that. As with any program, there are times I need to over-ride a rate, but that is quick and easy. I have had a few minor issues along the way, but the best part is that ANY TROUBLE I have had has been resolved very quickly after emailing the designer. I get a rapid response, and it is corrected shortly thereafter. We have used the cloud based system, and just started taking the on-line reservations this year. Feel free to use the demo program to the full extent, so you can see what you are able to do. Would strongly recommend this program for other campgrounds.

December 2015

Jill from Wildwedge RV Park

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

December 2015

Great for our small campground.

We have a small rv park, just 30 sites, so when I started researching software, I was shocked at how expensive they all were. Plus some charged per reservation. We simply couldn't afford it and it didn't make sense. Through research I came across open campground. It is inexpensive, works fine for our needs, and Norm is great at customer service. Sure, it's not perfect, but what software is and he keep improving it. I don't have experience with other reservations software but I'm sure they all have things you wish were a little different. For the price, I'll take this!