About rezStream

rezStream is property management solution specifically developed for independent hotels with a maximum room count of 150. It helps users automate day to day operations such as guest emailing, rate management, contactless check in and much more. The software also provides the necessary tools for dynamic pricing, secure credit card processing and analytics. It allows hotel staff to be on top of all their daily responsibilities and have more time to concentrate on the guests....

rezStream Pricing

Flat rate, from $7 to $13 per room per month. Minimum of 5 units.

Starting price: 

$35.00 per month

Free trial: 

Available

Free version: 

Not Available

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rezStream User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 75 reviews

Kim

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

July 2022

RezStream Makes Us Run

We have used RezStream for over 8 years and find it to be a dynamic product.

Pros

RezStream allows easy interface between client and consumer at every touch point.

Cons

Wish we could let groups make reservations more easily without all recreating the wheel everytime.

Reasons for choosing rezStream

Remained with RezStream because all innovative features were covered. The others had only incidental feature advantages and frankly, Rezstream eventually adopted them all.

Response from rezStream

Thank you for your review Kim! We are grateful for long-time customers like yourself and glad to hear that you're seeing the team progress. Thanks again.

Replied July 2022

Lori

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2021

Very User Friendly

From day one that when we decided to change to RezStream, they have offered great support and have never made me feel that I was not important. They take the time to know what we are looking for in our reports and what we would like from the software. If they don't have it, they put it on their list and most items have been improved to give the information we are looking for.

Pros

The transition from our previous system to RezStream went quite smoothly. A few bumps but that is to be expected with any change. RezStream tested the integration of our old system to theirs before we made the change. The support from RezStream is great, they are quick to reply to emails and help or fix any issues that have come up.

Cons

RezStream has changed, updated or created reports and other areas of the software that were not functioning they way we would like. So at this time there is nothing that I lease like about the software that I can think of.

Reasons for choosing rezStream

Cost.

Reasons for switching to rezStream

While at a conference and talking to other colleagues, then visiting with RezStream and getting a tour of the software we thought this would be a good change for us to ultimately begin to take online bookings.

Response from rezStream

Hi Lori. Thanks so much for taking the time to review rezStream Cloud. We are so happy that you are happy! As always, let us know if we can help. Thank you for being a rezStream customer!

Replied November 2021

Steve

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

December 2016

Not ready for Prime Time

We've been customers of RezStream for over 12 years. They had a great product, Rez Pro, and were good partners. Unfortunately they basically scrapped that product and forced everyone to move to Rez Cloud. That was exciting news for us as we figured newer is better. Unfortunately, the new system is missing so much that it's been a huge step backward for our business. I think it can be a good system but it's really still in the Beta testing stage in my opinion. It does capture and track guest reservations but it's lack of basic business reporting means its usefulness is quite primitive. There is no way to track occupancy, rev-par etc. There is not even a way to track sales tax in a meaningful way. Furthermore, it's quite difficult to set up and track business. The developers have really missed the mark for any property larger than 5 or 10 rooms. It's too bad they didn't just look at the great system they had and move it into the cloud. Unfortunately there's no going back as RezStream no longer sells or supports the older but far better Rez Pro. We're currently looking for a better PMS and will switch off Rez Cloud as soon as we can after nearly 13 years with the company

Pros

not much but it does do a decent job of capturing reservations but not much more.

Cons

It's not a finished product and is horribly lacking in basic business reporting to the point of being unusable. If you care at all about tracking business performance, group bookings, etc you will not like this system

Sherrie

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2022

Good solid pms plus emarketing and website design all from one source.

Overall, support had been very good and responsive. Appreciate having a single company that provides PMS, integrated cc processing, and eMarketing/website design.

Pros

Dashboard, occupancy map, and integrated credit card processing.

Cons

Still some reporting features missing. Editor for email templates not very user friendly, not wysiwyg. No email integration or ability to do attachments to email.

Reasons for choosing rezStream

Functionality for price plus offerings for emarketing assistance and website design.

Reasons for switching to rezStream

Needed up-to-date software with cloud based option.

Response from rezStream

Thank you for your review Sherrie. We appreciate the feedback and do listen to customers. Some of the things you mentioned are being actively worked on. keep letting us know how we can improve!

Replied May 2022

Christie

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2020

RezStream is very user friendly. A great asset to our hospitality business!!!

Pros

This software is so easy to train employees on! It is so easy to add, edit or check information from multiple screens. My business has become reliant on this software and virtually eliminated the need for paper. The support with this software is awesome!!! I have always had my questions answered right away.

Cons

The reports on this software are a bit confusing. When working with the reports for paying taxes you must be sure to use the same report each time and tweak to get the accurate info. Different reports give different information even though the date selection is the same. It is a little confusing for a small business who relies on the reports to pay sales tax.

Reasons for choosing rezStream

The support is the best. The program is so easy to use. The software fits perfectly with our resort's needs.

Reasons for switching to rezStream

Switching was a no-brainer. My old software seemed antiquated and rezStream is very current and continually making upgrades. They listen to their user's needs.

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