rezStream

RATING:

4.7

(114)

About rezStream

rezStream is property management solution specifically developed for independent hotels with a maximum room count of 150. It helps users automate day to day operations such as guest emailing, rate management, contactless check in and much more. The software also provides the necessary tools for dynamic pricing, secure credit card processing and analytics. It allows hotel staff to be on top of all their daily responsibilities and have more time to concentrate on the guests.

rezStream Pricing

Flat rate, from $7 to $13 per room per month. Minimum of 5 units.

Starting price: 

$40.00 per month

Free trial: 

Available

Free version: 

Not Available

Occupancy Map
Slide 1 of 4

rezStream Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for rezStream

1 - 5 of 114 Reviews

Kim

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2022

RezStream Makes Us Run

We have used RezStream for over 8 years and find it to be a dynamic product.

PROS

RezStream allows easy interface between client and consumer at every touch point.

CONS

Wish we could let groups make reservations more easily without all recreating the wheel everytime.

Reason for choosing rezStream

Remained with RezStream because all innovative features were covered. The others had only incidental feature advantages and frankly, Rezstream eventually adopted them all.

Vendor Response

Thank you for your review Kim! We are grateful for long-time customers like yourself and glad to hear that you're seeing the team progress. Thanks again.

Replied July 2022

Ernest

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2021

A Simple Hospitality System

Overall experience is great. The small occasional bug, which can also be caused by our slow internet, it is not a hinderance just a small annoyance. The support team definitely helps with the experience, without them, the experience would probably be worse.

PROS

The product is very easy to use and understand. There is plenty of information on how to use certain features, but you can always contact the support team to get help with any problem. Can be used anywhere with an internet connection (the faster speeds the better is works).

CONS

An occasional bug that has returned where sometimes our notes for the reservation do not save, causing confusion. Not being able to resize "repair" blocks without having to fully reopen the "site" just to shorten it by 1 day.

Reasons for switching to rezStream

You guys changed from a "local server," for keeping data, to the cloud.

Vendor Response

Hi Ernest. Thank you for the review! We love hearing from our customers. I will make sure we add the resizing of the out of service to the future requests. We will also reach out regarding that bug you are seeing to give you a status. Thank you again for the feedback and for being a loyal customer of rezStream. Have a wonderful day!

Replied November 2021

Kimberly

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2018

Iv'e been using Rezstream for approx. 2 yrs

Very easy to see the check ins and outs for the day

PROS

As a Head Housekeeper it very easy to print out the work schedule for the day. Or oversee the entire map for the week. It allows me to make scheduling very easy

CONS

I haven't had alot of problems using the software I only print out the daily check ins and check outs. the rest I dont really use

John

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Works with Ease anywhere!

Great Experience with Staff and Customers.

PROS

Easy use of all the information for customers and Management.

CONS

Cost, small operation and this all ways plays an important part in any decision .

Reasons for switching to rezStream

Better Product and ease of use, helpful Team on transfer .

Vendor Response

Thank you for the great review, John! We're happy to hear that you find it easy to use and enjoy the great support! As always, please let us know if we can help with anything. Thanks again.

Replied May 2024

Amanda

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Awesome customer service

PROS

I cannot say enough positive things about the customer service at Rezstream. I have been working with them for quite some time now and I have always been blown away by the level of care and attention they provide. In particular, [sensitive content hidden] have been absolutely amazing. They always go above and beyond to ensure that our needs are met and that we are satisfied with their services. One thing that really stands out to me is their availability. I have had instances where I needed assistance on a Sunday and to my surprise, I was able to get in touch with someone from Rezstream. [sensitive content hidden] truly go the extra mile for their customers and it is evident in their willingness to help at any time, even outside of regular business hours. Their knowledge and expertise in the industry are also top-notch. They are always up to date with the latest trends and technologies, and their recommendations have greatly helped our business grow. I have no doubt that if it wasn't for their guidance, our business would not be where it is today. What truly sets Rezstream apart from other companies is their genuine care for their customers. They treat us like family and always make us feel valued. [sensitive content hidden], in particular, have been such a pleasure to work with. They are friendly, professional, and always willing to listen to our needs and concerns. In conclusion, I highly recommend Rezstream to anyone in the hospitality industry. Their customer service is truly exceptional and their employees, especially [sensitive content hidden], are a huge asset to the company. Thank you, Rezstream, for all that you do for us. Without a doubt, our business would not be as successful as it is today without your support.

CONS

Absolutely nothing!!! They go above and beyond for there customers!!

Vendor Response

Wow! Thanks, Amanda for your fabulous review! we're thrilled you're a rezStream customer and are seeing the value that we provide. As always, let us know if we can help with anything!

Replied March 2024