rezStream

RATING:

4.7

(101)

About rezStream

rezStream is property management solution specifically developed for independent hotels with a maximum room count of 150. It helps users automate day to day operations such as guest emailing, rate management, contactless check in and much more. The software also provides the necessary tools for dynamic pricing, secure credit card processing and analytics. It allows hotel staff to be on top of all their daily responsibilities and have more time to concentrate on the guests.

rezStream Pricing

Flat rate, from $7 to $13 per room per month. Minimum of 5 units.

Starting price: 

$40.00 per month

Free trial: 

Available

Free version: 

Not Available

Occupancy Map
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rezStream Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for rezStream

1 - 5 of 101 Reviews

Lori

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2021

Very User Friendly

From day one that when we decided to change to RezStream, they have offered great support and have never made me feel that I was not important. They take the time to know what we are looking for in our reports and what we would like from the software. If they don't have it, they put it on their list and most items have been improved to give the information we are looking for.

PROS

The transition from our previous system to RezStream went quite smoothly. A few bumps but that is to be expected with any change. RezStream tested the integration of our old system to theirs before we made the change. The support from RezStream is great, they are quick to reply to emails and help or fix any issues that have come up.

CONS

RezStream has changed, updated or created reports and other areas of the software that were not functioning they way we would like. So at this time there is nothing that I lease like about the software that I can think of.

Reason for choosing rezStream

Cost.

Reasons for switching to rezStream

While at a conference and talking to other colleagues, then visiting with RezStream and getting a tour of the software we thought this would be a good change for us to ultimately begin to take online bookings.

Vendor Response

Hi Lori. Thanks so much for taking the time to review rezStream Cloud. We are so happy that you are happy! As always, let us know if we can help. Thank you for being a rezStream customer!

Replied November 2021

Ernest

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2021

A Simple Hospitality System

Overall experience is great. The small occasional bug, which can also be caused by our slow internet, it is not a hinderance just a small annoyance. The support team definitely helps with the experience, without them, the experience would probably be worse.

PROS

The product is very easy to use and understand. There is plenty of information on how to use certain features, but you can always contact the support team to get help with any problem. Can be used anywhere with an internet connection (the faster speeds the better is works).

CONS

An occasional bug that has returned where sometimes our notes for the reservation do not save, causing confusion. Not being able to resize "repair" blocks without having to fully reopen the "site" just to shorten it by 1 day.

Reasons for switching to rezStream

You guys changed from a "local server," for keeping data, to the cloud.

Vendor Response

Hi Ernest. Thank you for the review! We love hearing from our customers. I will make sure we add the resizing of the out of service to the future requests. We will also reach out regarding that bug you are seeing to give you a status. Thank you again for the feedback and for being a loyal customer of rezStream. Have a wonderful day!

Replied November 2021

Kimberly

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2018

Iv'e been using Rezstream for approx. 2 yrs

Very easy to see the check ins and outs for the day

PROS

As a Head Housekeeper it very easy to print out the work schedule for the day. Or oversee the entire map for the week. It allows me to make scheduling very easy

CONS

I haven't had alot of problems using the software I only print out the daily check ins and check outs. the rest I dont really use

Joshua

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Cannot run my business without RezStream

beyond the platform itself, the customer service is unmatched from any other. They respond super quickly and their support is almost always right on point.

PROS

The system is intuitive and user friendly. My entire business from bookings to revenue management to collecting critical guest communications runs off this platform.

CONS

I would write down some missing functionality but i just read a newsletter that those features are coming soon so i really can't think of anything.

Christie

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

RezStream is very user friendly. A great asset to our hospitality business!!!

PROS

This software is so easy to train employees on! It is so easy to add, edit or check information from multiple screens. My business has become reliant on this software and virtually eliminated the need for paper. The support with this software is awesome!!! I have always had my questions answered right away.

CONS

The reports on this software are a bit confusing. When working with the reports for paying taxes you must be sure to use the same report each time and tweak to get the accurate info. Different reports give different information even though the date selection is the same. It is a little confusing for a small business who relies on the reports to pay sales tax.

Reason for choosing rezStream

The support is the best. The program is so easy to use. The software fits perfectly with our resort's needs.

Reasons for switching to rezStream

Switching was a no-brainer. My old software seemed antiquated and rezStream is very current and continually making upgrades. They listen to their user's needs.