RezStream Makes Us Run

We have used RezStream for over 8 years and find it to be a dynamic product.

Pros

RezStream allows easy interface between client and consumer at every touch point.

Cons

Wish we could let groups make reservations more easily without all recreating the wheel everytime.

Very User Friendly

From day one that when we decided to change to RezStream, they have offered great support and have never made me feel that I was not important. They take the time to know what we are looking for in our reports and what we would like from the software. If they don't have it, they put it on their list and most items have been improved to give the information we are looking for.

Pros

The transition from our previous system to RezStream went quite smoothly. A few bumps but that is to be expected with any change. RezStream tested the integration of our old system to theirs before we made the change. The support from RezStream is great, they are quick to reply to emails and help or fix any issues that have come up.

Cons

RezStream has changed, updated or created reports and other areas of the software that were not functioning they way we would like. So at this time there is nothing that I lease like about the software that I can think of.

Not ready for Prime Time

We've been customers of RezStream for over 12 years. They had a great product, Rez Pro, and were good partners. Unfortunately they basically scrapped that product and forced everyone to move to Rez Cloud. That was exciting news for us as we figured newer is better. Unfortunately, the new system is missing so much that it's been a huge step backward for our business. I think it can be a good system but it's really still in the Beta testing stage in my opinion. It does capture and track guest reservations but it's lack of basic business reporting means its usefulness is quite primitive. There is no way to track occupancy, rev-par etc. There is not even a way to track sales tax in a meaningful way. Furthermore, it's quite difficult to set up and track business. The developers have really missed the mark for any property larger than 5 or 10 rooms. It's too bad they didn't just look at the great system they had and move it into the cloud. Unfortunately there's no going back as RezStream no longer sells or supports the older but far better Rez Pro. We're currently looking for a better PMS and will switch off Rez Cloud as soon as we can after nearly 13 years with the company

Pros

not much but it does do a decent job of capturing reservations but not much more.

Cons

It's not a finished product and is horribly lacking in basic business reporting to the point of being unusable. If you care at all about tracking business performance, group bookings, etc you will not like this system

Good solid pms plus emarketing and website design all from one source.

Overall, support had been very good and responsive. Appreciate having a single company that provides PMS, integrated cc processing, and eMarketing/website design.

Pros

Dashboard, occupancy map, and integrated credit card processing.

Cons

Still some reporting features missing. Editor for email templates not very user friendly, not wysiwyg. No email integration or ability to do attachments to email.

RezStream is very user friendly. A great asset to our hospitality business!!!

Pros

This software is so easy to train employees on! It is so easy to add, edit or check information from multiple screens. My business has become reliant on this software and virtually eliminated the need for paper. The support with this software is awesome!!! I have always had my questions answered right away.

Cons

The reports on this software are a bit confusing. When working with the reports for paying taxes you must be sure to use the same report each time and tweak to get the accurate info. Different reports give different information even though the date selection is the same. It is a little confusing for a small business who relies on the reports to pay sales tax.