From day one that when we decided to change to RezStream, they have offered great support and have never made me feel that I was not important. They take the time to know what we are looking for in our reports and what we would like from the software. If they don't have it, they put it on their list and most items have been improved to give the information we are looking for.

The transition from our previous system to RezStream went quite smoothly. A few bumps but that is to be expected with any change. RezStream tested the integration of our old system to theirs before we made the change. The support from RezStream is great, they are quick to reply to emails and help or fix any issues that have come up.

RezStream has changed, updated or created reports and other areas of the software that were not functioning they way we would like. So at this time there is nothing that I lease like about the software that I can think of.

Overall experience is great. The small occasional bug, which can also be caused by our slow internet, it is not a hinderance just a small annoyance. The support team definitely helps with the experience, without them, the experience would probably be worse.

The product is very easy to use and understand. There is plenty of information on how to use certain features, but you can always contact the support team to get help with any problem. Can be used anywhere with an internet connection (the faster speeds the better is works).

An occasional bug that has returned where sometimes our notes for the reservation do not save, causing confusion. Not being able to resize "repair" blocks without having to fully reopen the "site" just to shorten it by 1 day.

Very easy to see the check ins and outs for the day

As a Head Housekeeper it very easy to print out the work schedule for the day. Or oversee the entire map for the week. It allows me to make scheduling very easy

I haven't had alot of problems using the software I only print out the daily check ins and check outs. the rest I dont really use

beyond the platform itself, the customer service is unmatched from any other. They respond super quickly and their support is almost always right on point.

The system is intuitive and user friendly. My entire business from bookings to revenue management to collecting critical guest communications runs off this platform.

I would write down some missing functionality but i just read a newsletter that those features are coming soon so i really can't think of anything.

This software is so easy to train employees on! It is so easy to add, edit or check information from multiple screens. My business has become reliant on this software and virtually eliminated the need for paper. The support with this software is awesome!!! I have always had my questions answered right away.

The reports on this software are a bit confusing. When working with the reports for paying taxes you must be sure to use the same report each time and tweak to get the accurate info. Different reports give different information even though the date selection is the same. It is a little confusing for a small business who relies on the reports to pay sales tax.