--- title: "Octave Reliance Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Octave Reliance. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Octave Reliance is a good fit for you!" source_url: "https://www.softwareadvice.com/capa/etq-reliance-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Manufacturing Software](https://www.softwareadvice.com/category/4704-manufacturing/) / [Octave Reliance](https://www.softwareadvice.com/capa/etq-reliance-profile/) / Octave Reliance Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/capa/etq-reliance-profile/) Reviews [Alternatives](https://www.softwareadvice.com/capa/etq-reliance-profile/alternatives/) # Octave Reliance User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 56 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 36 reviews (64%) - 4 stars: 16 reviews (29%) - 3 stars: 1 reviews (2%) - 2 stars: 2 reviews (4%) - 1 star: 1 reviews (2%) ### Most mentioned pros - The customization for creating process workflows to meet our needs and the document management system are both elite - Finally, the recent customer conference was well-organized and time well spent, with interesting material presented, along with valuable training sessions, and ETQ swag as a nice bonus. - It's helped replace a hard to navigate file folder system used on windows previously ### Most mentioned cons - The original training module was not suitable and the updated one has all of the functionality but implementing it with the document management module live has created a lot of extra work. - No access to our data via SQL in NXG is a roadblock and we will not upgrade until there is a viable alternative to access our data that doesn't cost extra. - Attachment box is too big and you cant tell which items you are trying to delete if more than 10 items are listed. ## Octave Reliance customer reviews Showing reviews 1-25 of 56 (page 1). ### "Streamlining Quality Management with ETQ Reliance: A Comprehensive Review" - Overall rating: 5/5 - Reviewer: santhosh b. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From my experience using ETQ Reliance, I have found the software to be highly user-friendly, with a comprehensive set of features that have allowed me to easily manage various quality processes all in one platform. One of the aspects I appreciate most is the ability to customize workflows, which has enabled me to tailor the software to meet my organization's specific needs. The reporting and analytics capabilities have also been beneficial, allowing me to gain insights into our quality management processes and identify areas for improvement. Additionally, the customer support provided by ETQ has been excellent, with quick and helpful responses to any questions or issues I've encountered. Overall, I highly recommend ETQ Reliance for organizations looking for a powerful and customizable solution for quality management. #### Cons In my experience with ETQ Reliance, there were a few cons that I came across. I found the software to be quite expensive, and it required a significant investment from our organization. Additionally, while the customization features are excellent, it did take some time and effort to get the hang of them. Finally, I did notice some performance issues when dealing with large data volumes, which was a bit frustrating. Nonetheless, I still believe that ETQ Reliance is a robust and comprehensive solution for quality management, and I would recommend it to other organizations in need of such a system. --- ### The Benefits of EtQ Reliance - Overall rating: 5/5 - Reviewer: Katherine L. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Reliance is a great product, easy to use, and has been beneficial in harmonizing our many locations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best features of Reliance outside of the ease of use is the ability to configure it to your processes. You are not restricted to something out of the box that works for some and not for all. #### Cons Since moving to the cloud we have lost the ability to the database for real time information, for reporting and trouble shooting. Also, things we were able to do ourselves now are billable services such as cloning environments and dropping schemas. #### Reasons for switching to Octave Reliance After a comparison of the product, Reliance offered more flexibility --- ### If you can pick something else, you should - Overall rating: 2/5 - Reviewer: Haliee H. - Verified reviewer: Yes - Industry: Machinery - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I dread supporting our users with ETQ and I think it lacks critical quality of life features and organizations options. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros There isn't a ton that I like about this system if I'm honest. My only upside would be that it can be accessed via the web? #### Cons It's not aesthetic, it is not intuitive to navigate, it has difficulty parsing documents with multiple attachments without flagging that there are duplicates and preventing it from happening to begin with. #### Vendor response Hi Hailee, Thank you for your honest feedback. We're sorry to hear the system hasn’t met your expectations. We continually strive to enhance usability, aesthetics, and document management. We'd appreciate the opportunity to connect directly and gain a deeper understanding of your experience, enabling us to address these issues more effectively. Replied July 2025 --- ### 5 Star History, Uncertain Future - Overall rating: 4/5 - Reviewer: Joel W. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Historically, VERY customer focused organization, however each subsequent time they are aquired, this "pro" seems to degrade significantly. In fairness, seems pretty standard to lose customer focus when smaller companies continually get aquired. Older versions very flexible and easy to configure. Very fast to deploy and at an amazing value compared to competitors. Newer versions less so compared to original. Still much easier to do oneself than their competitor platforms, keeping costs in check if you have an in-house resource. Marketing team is fantastic. Customer Support is generally pretty good. Level 1 support seems to suffer from turnover / lack of experience, but leadership and intention is top notch. Academy (online user training) and customer forums are GREAT. #### Cons Currently going through what appears to be a philosophical pivot on their offering so the future roadmap is unclear to long time customers. Appears many new development choices are more focused on simplifying the product for the benefit of EtQ at expense of the customer and what they were originally sold. They appear to be pivoting away from flexibility as a core value by taking features away from customers. Older customers are not happy (bordering on angry), but newer customers will not know what they have lost and may be perfectly happy with the "new" value proposition. #### Reasons for choosing Octave Reliance Flexibility to configure to our business needs. Platform allows us to design and deploy content MUCH faster and more efficiently than going through the traditional inhouse IT development process. --- ### Quality Driven System for Multi-Faceted Healthcare company - Overall rating: 5/5 - Reviewer: Jason H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been able to solve the our issues with document control and managing complaints and CAPAs using ETQ. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to connect records throughout the many modules allows for seamless availability of data during investigations and audits. #### Cons The use of the ETQ Academy to teach users is still limited but is always improving and providing new courses for users. The ETQ Community provides even the most basic users the full knowledge of all the ETQ user world which can help with the short comings in ETQ Academy. #### Reasons for choosing Octave Reliance The functions within ETQ best fit our needs and the ability to custom the system ourselves. #### Reasons for switching to Octave Reliance Lack of Customization and price --- ### Powerful software, customization more difficult - Overall rating: 5/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ETQ Reliance had been set up and working, partially for several years, but when it was upgraded from 2019 to 2020, some of the forms no longer worked. Use of the software decreased as others found the software difficult to customize. Attempts to correct this with assistance from ETQ has failed so far. Management is souring on the use of this software due to a decrease in technical support. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros ETQ Reliance is focused on the requirements for pharmaceutical industry with FDA compliance, but can be customized for ISO 9001 compliance. There is an extensive library of training video for each of the modules, customization of layouts and forms, and for all administrative duties. #### Cons If you are not familiar with programming software, such as Basic, customizing the program can be a challenge. Though the software comes with preset forms, if modifications are needed, the task can be daunting. #### Reasons for choosing Octave Reliance QMS in one package with forms to meet the requirements of ISO 9001. Needed help since I was a one man team. Data collected was searchable and reports could be customized. Was able to start using it immediately with the premade forms. --- ### Nucor Gallatin - Overall rating: 4/5 - Reviewer: Andrea W. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the flexibility of configuring this software. #### Cons Not a fan of some of the flexibility being taken away with NXG solutions. #### Reasons for choosing Octave Reliance Flexible software that we had full control over. #### Reasons for switching to Octave Reliance Wanted a "one-stop shop". OnBase was used for Document Control, other systems were migrated from in-house built applications, or paper systems. --- ### ETQ Reliance is the best quality management system out there - Overall rating: 5/5 - Reviewer: Adam d. - Verified reviewer: Yes - Industry: Chemicals - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience has been great and the Reliance team is excellent to work with when implementing new modules or changes that are needed #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customization for creating process workflows to meet our needs and the document management system are both elite #### Cons The thing I liked least about ETQ Reliance is the per license cost and the restrictions this provides our users --- ### Document control with a bit to be desired - Overall rating: 3/5 - Reviewer: Andy A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I have to use ETQ to keep up with compliance for my company. I'm usually never excited to use it, both because the content I'm reading isn't the most exhilarating, and because the site itself isn't the easiest to navigate. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 2/5 #### Pros ETQ Reliance offers a large library of company-related documents. Emails automatically get sent out when a new training is due. #### Cons The site is a bit difficult to navigate to find old documents I have read before. It would be nice if things were organized better to more easily find documents grouped by topic. The site also logs out automatically after just a few minutes of "inactivity", which are typically spent reading the documents. In order to read the documents, they must be downloaded and cannot be read directly on the site. --- ### Two years in and still convinced it was the best option for us - Overall rating: 5/5 - Reviewer: Paul S. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Superb - happy with the choice and happy to see the results its delivering. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use All modules have the same feel Has improved efficiency and level of interaction of the QMS with the business Leading our digital transformation #### Cons The original training module was not suitable and the updated one has all of the functionality but implementing it with the document management module live has created a lot of extra work. --- ### Die Software ist funktional, aber technisch veraltet. Der Service ist hingegen völlig unbrauchbar. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Die Implementierung war qualitativ mangelhaft. Nach Projektabschluss versuchte man mehrfach, als kostenpflichtiger ‘Crash-Crew’-Support nachzulegen. Für eine einfache API-Erweiterung mit 54 Feldern wurden über 340 Stunden veranschlagt – inklusive eines ganzen Tages für das Einrichten eines simplen SharePoint-Ordners. Das wirkt wenig professionell. Der Projekterfolg war letztlich nur durch hohe Eigenleistung und mehrere Eskalationen möglich. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Out-of-the-box ist es funktional und in internen QM-Prozessen bewährt. Das DMS erfüllt die Grundanforderungen, allerdings ist die Gesamtlösung veraltet und wenig flexibel. #### Cons Die Lösung wirkt insgesamt sehr altmodisch und unflexibel. Der Service ist unprofessionell – es fehlt offensichtlich an erfahrenem Personal. Angebote müssen mehrfach nachgefordert werden, Liefertermine werden nicht eingehalten. Es gibt viele leere Versprechen, die tatsächliche Lieferung erfolgt erst nach mehreren Eskalationen und ist dann oft mangelhaft #### Reasons for switching to Octave Reliance Alter der bestehender Software und globaler Einsatz #### Vendor response Thank you for sharing such a detailed and honest review. It’s clear that you invested significant time and effort into this project, and it’s frustrating when the support and service you receive don’t meet expectations. Your feedback highlights important areas for improvement, and we would like the opportunity to follow up with you directly. Your review is anonymous, so we kindly request that you contact Angela at aanderson@etq.com for further escalation. Replied July 2025 --- ### ETQ Review - Overall rating: 4/5 - Reviewer: Marissa P. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Overall EtQ has been a good experience and easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ETQ has a portal that makes the different modules easy to access. Overall it is a pretty simple software to use and customize. #### Cons There are a lot of issues at first launches of new modules. --- ### Easy to Learn and Use! - Overall rating: 5/5 - Reviewer: Careena d. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with ETQ Reliance has been very positive. I'm looking forward to continuing to work with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros This software is easy to learn and use, and I appreciate that they are always looking for ways to improve their product and services. I was new to quality systems and taking over the administrative role was daunting, but ETQ has made the transition as smooth as possible by offering educational tools and support to help guide me in my new position. Our company uses Reliance for Document Control, CAPAs, Waivers, Nonconforming Materials, Assets, Calibration and Maintenance, and Quality Records, and we are hoping to implement their Training Management module soon, in addition to other applications. The ability to integrate this software with other systems is also a bonus as we continue to improve our own internal processes. #### Cons ETQ is pushing to move to SAAS, and our company isn't quite ready to make the jump. I'm concerned that services and improvements for on-prem customers will start to lack as the focus moves more towards SAAS. #### Reasons for choosing Octave Reliance Cost, ease of access, capability, opportunity for growth and improvement --- ### ETQ Reliance Review from Medical Device view - Overall rating: 5/5 - Reviewer: Christopher M. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are a Medical Device Manufacturer and we are in a highly controlled industry. The software is validated and we can make changes as we see fit to better match our unique needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system does come out of the box with a lot of functionality and we did use a lot of it. The ability to customize to our unique needs was also beneficial. #### Cons The system currently uses ETQ Academy for most training but I would also like to have more of a textbook for each of the systems. Using the videos is to slow to find information and not specific enough. Users would like better methods of creating Ad Hoc reporting. The system is locked down for the basic users and they cannot make their own reports/views. #### Reasons for switching to Octave Reliance CEBOS did not meet all of our needs. --- ### ETQ Reliance is a Great Software for ensuring Food Safety Management System Compliance - Overall rating: 5/5 - Reviewer: Steve C. - Verified reviewer: Yes - Industry: Dairy - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Some elements that I like most about the software are below: -It is easy to set up new users and they general grasp using ETQ as an end user fairly quickly -Change control of documents and materials is easily managed. -Office Integration with documents is easy to set up and reduces redundancy in updating revision numbers. #### Cons Some elements that are not my favorite in the software: -Username and passwords are not able to be saved for ease of login -When doing change requests, documents need to be downloaded and re-uploaded. It would be nice to hit save and have it automatically updated in the system. --- ### A Great Quality Management Software by ETQ - Overall rating: 5/5 - Reviewer: Bhavik J. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience using ETQ Quality Management Software is very satisfactory. The features are great, document control systems has been very helpful and the flexibility it provides has been awesome. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I liked the most about ETQ was cloud storage and functionality. The ability to have a central repository for all the data is very helpful and increases efficiency. Also, the software is really easy to use and provides a great deal of flexibility. #### Cons The thing I liked the least about ETQ is the lack of reporting capabilities. Also, technical support hasn't been great. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Jennifer S. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software made receiving product, moving product, and finding errors much simpler than the old software we were using. A little confusing at first, but after a couple weeks of use it is very easy to navigate. #### Cons It took a few weeks to really learn the ins and outs of the software, how to navigate it, but glad we made the switch. #### Reasons for switching to Octave Reliance Company decision. --- ### Easy to use for every level of business. Flexible enough for every business function - Overall rating: 5/5 - Reviewer: Cliff D. - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility. It can be used for just about anything. We call it the anything engine because it is flexible enough to be used on the plant floor or high level enough to be used by VPs. It is easy enough for normal non-technical business users to configure and get extreme value and flexible enough for highly technical developers to implement unique solutions. #### Cons The biggest grip we have with this software is the lack of reporting capabilities. There are some out of the box feature, but they are dated and limited in functionality. --- ### Power User, Developer, and Trainer. I've been using EtQ for 4 years - Overall rating: 4/5 - Reviewer: Eric H. - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I really like how easily configurable the system is. I can create a new module from scratch or modify an out of the box module to suit business needs. #### Cons I am on version 11.0q and I don't like how many windows you have to have open to get to the configuration settings when using the designer. --- ### ETQ Reliance Customer Journey - Overall rating: 4/5 - Reviewer: Phil R. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I have found the platform to be reliable. The support and personal touch we have recieved from ETQ has been noteworty and responses are timely, which can be critical to avoid business disruptions when there is an issue. Finally, the recent customer conference was well-organized and time well spent, with interesting material presented, along with valuable training sessions, and ETQ swag as a nice bonus. It represented a great opportunity to connect with ETQ staff as well as other ETQ users, both during sessions and the outside activites provided by the organizers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexibility of the platform--it is easy to align ETQ Reliance to our organization and business processes with the out of the box applications. #### Cons My only con is the disparity between CG and NXG. We are not likely to move from CG to NXG in the near (or possibilty even distant) future and it can be disappointing to see an appealing out-of-the-box feature not supported on CG. --- ### ETQ - User friendly and concise - Overall rating: 5/5 - Reviewer: George B. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ETQ has made my life 100x easier. Having everything in one place that is easy to navigate is great. #### Cons Being in the UK the ETQ support team and I do not line up with working ours all the time due to the time difference but we always find a way --- ### ETQ Reliance Can Help Organize and Store Your Documents - Overall rating: 5/5 - Reviewer: Will P. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been good. It's helped replace a hard to navigate file folder system used on windows previously #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Provides an easy place to store our controlled documents. #### Cons Sometimes hard to find correct keywords when searching for documents --- ### Highly configurable QMS platform with dozens of built-in modules/applications - Overall rating: 4/5 - Reviewer: Tom G. - Verified reviewer: Yes - Industry: Glass, Ceramics & Concrete - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - I love how configurable the platform is and that we are able to import/migrate data from other systems into the platform. - Many of the OOB modules are very well designed and integrated, which helps create a holistic quality experience that complies with ISO-9001 requirements. - The "designer" experience is very robust and nearly limitless in capabilities, which has helped us use Reliance to replace multiple legacy applications, even when there was no similar OOB option available. - ETQ employees are passionate about the product and very customer centric. - Built-in support for "localization" (system-level language translations) is also a great feature. - The backend database structure is very well architected. - ETQ Academy has been a very welcome addition to the platform for our users to learn more about a OOB module without needing to schedule a formal demo with ETQ. - There have been a lot of leadership org changes at ETQ over the past year, and I'm happy with the current direction the company seems to be headed. #### Cons - A lot of new users complain that the software not very intuitive to use and navigate. - License prices have increased a lot over the years and features that used to be included for free, now cost money (upgrades, SaaS environment clones, etc.). - The new Reliance "NXG" ("Next Generation") product poses a number of security concerns due to its multi-tenant hosting architecture. - No access to our data via SQL in NXG is a roadblock and we will not upgrade until there is a viable alternative to access our data that doesn't cost extra. - The "mobile" app experience is lacking in functionality (no support for Visibility Rules, no ability to "approve" a doc, etc.). - Built-in web services (APIs) are lacking and could use a refresh with more capabilities. - ETQ Insights is a reporting platform that should be included in the base platform, not a purchasable add-on. --- ### ETQ Reliance: Platform to make people learn - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am solving the business problems like adhering to company policies by just going to the ETQ Reliance QMS rather than waiting for someone to solve them. Thus, my business performance has increased, and I am being productive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ETQ Reliance QMS helps us learn many processes like company policies, work instructions, and an employee's various roles and responsibilities. The upside of the ETQ Reliance QMS is it gives the notification of every update for a policy, work instruction and other documents. #### Cons The least helpful about ETQ Reliance QMS is sometimes it gives the work instructions in a different way which the company may use in another way. The downside for ETQ Reliance QMS is that the update can be mentioned rather than just re-assigning the whole document for training. It could also improve the document download. --- ### Symmetry Surgical : EtQ for a mid size organization with limited resources for software management. - Overall rating: 5/5 - Reviewer: Tracy N. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience has been great. We have eliminated paper documents and records along with the challenges of a paper system. We have significantly reduced the number of audit findings for record accuracy, completeness and availability. Utilizing notifications and views to manage work has kept our QMS system ready for audits at any time. We are completing activities such as document control, complaint tracking, NCMR tracking, PM/Calibration Tracking in 50% less time than before with paper and excel systems. I highly recommend the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product is easy to use with basic computer skills making adoption of applications (modules) on the shop floor easy. For a med device organization, the out of the box software meets the basic compliance requirements and follows a typical flow of activities. Minimal configuration is required to align with specifics about each organization. The connection profiles and excel import sheets make loading master data extremely easy. Once you get a module up and running as a pilot, rolling out to other facilities is extremely easy. Notifications and Views significantly improve ability to manage activities and required follow-up. #### Cons 1. The software is easy to configure if you have someone in your QA organization that is IT inclined that can understand basic configuration activities. Our experience is that the configuration works best when managed within the department and not totally dependent on RC hours or an IT dedicated resource to support. This may make adoption a little more difficult for some organizations. Other software may be more drop and drag....but you are also more limited on the configurations that you can make. 2. With our current version of the software, collaboration in document approval routing is difficult. It becomes a series of rejections for corrections and reroutings which can aggravate approvers. I believe newer versions have addressed this better. #### Reasons for choosing Octave Reliance Already in place with document control....we just significantly expanded the utilization. ## More reviews [Next reviews](https://www.softwareadvice.com/capa/etq-reliance-profile/reviews/?page=2) --- Octave Reliance Reviews, Pros and Cons - 2026 Software Advice