--- title: "Greenlight Guru Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Greenlight Guru. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Greenlight Guru is a good fit for you!" source_url: "https://www.softwareadvice.com/capa/greenlight-guru-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Corrective and Preventive Action Software](https://www.softwareadvice.com/capa/) / [Greenlight Guru](https://www.softwareadvice.com/capa/greenlight-guru-profile/) / Greenlight Guru Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/capa/greenlight-guru-profile/) Reviews [Alternatives](https://www.softwareadvice.com/capa/greenlight-guru-profile/alternatives/) # Greenlight Guru User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 91 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 55 reviews (60%) - 4 stars: 27 reviews (30%) - 3 stars: 5 reviews (5%) - 2 stars: 2 reviews (2%) - 1 star: 2 reviews (2%) ### Most mentioned pros - It saves time and makes it easier to track my work and follow up on tasks or training too. - It also helps keep my documents organized and clear. - Designed for the medical device industry, Greenlight Guru stands out with the most robust risk management platform I've seen. ### Most mentioned cons - The default windows are sometimes too large and make it difficult to see what I want in other windows. - poor - The customer service experience feels impersonal—every representative we spoke with sounded like they were reading from the same script, using identical phrasing. - Their platform underdelivered at every turn: clunky, counterintuitive, and nowhere near as efficient as advertised. ## Greenlight Guru customer reviews Showing reviews 1-25 of 91 (page 1). ### Best software for medical purposes - Overall rating: 5/5 - Reviewer: Alfikhar N. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Greenlight Guru is a powerful QMS solution that can be a valuable asset for medical device companies seeking to improve quality, efficiency, and compliance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Industry specific,compliance focus,collaboration #### Cons Limited customization,cost,complexity tp use --- ### A Well-Structured Quality Management Platform - Overall rating: 5/5 - Reviewer: Verónica G. - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Greenlight Guru has been positive. The platform is user-friendly and provides a good structure for managing quality and regulatory processes. Most modules are intuitive and easy to navigate. However, the Quality Processes module is less intuitive and lacks the flexibility needed to properly adapt workflows to different processes. I find Greenlight Guru a useful platform, with room for improvement, particularly in the flexibility and usability of the Quality Processes module. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Greenlight Guru was its user-friendly interface and its ability to centralize and manage quality and regulatory documentation in a structured and efficient way. It also provided good visibility and traceability throughout the product lifecycle. #### Cons What I liked least is the Quality Processes module. Compared with the other modules, I find it much less intuitive and more difficult to use. In addition, the workflow is essentially the same for nonconformances, CAPAs, audits and customer feedback, whereas in practice each of these processes has a very different workflow, structure, and set of requirements. I believe this module could be significantly improved in terms of usability, flexibility, and process-specific workflows. #### Reasons for switching to Greenlight Guru Because Greenlight Guru is more suitable for medical devices manufacturers and is better suited to our quality and regulatory needs. --- ### GreenLight is the best product development software - Overall rating: 5/5 - Reviewer: Kevin N. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GreenLight team members are very responsive to concerns. The software itself is essential for any small-medium company hoping to get through the product development process and receive FDA clearance/approval. #### Cons I wish there was a training module. Training currently uses up a good amount of our time. --- ### Overall I would recommend - Overall rating: 4/5 - Reviewer: Josh B. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Greenlight Guru has been positive. I have not used another dedicated quality management system extensively, so I cannot make a direct comparison, but it has worked well for managing our quality and design activities. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Greenlight Guru provides a strong document management and design management system. I particularly like the way documents, approvals, design controls and quality records can be managed and linked together within one system. #### Cons Greenlight Guru is relatively expensive, particularly for a smaller organisation. Change management can also feel quite slow and cumbersome, especially when making updates that require multiple reviews and approvals. --- ### A User-Friendly Platform for Managing Documentation and Workflows - Overall rating: 5/5 - Reviewer: Kelli T. - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Greenlight Guru has been positive. The platform helps keep information organized and makes it easier to manage documentation and workflows in one place. There is a learning curve when you first get started, but once you become familiar with the system, it is a useful and efficient tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Greenlight Guru is how organized and user-friendly the platform is. It makes it much easier to manage documentation, keep track of processes, and maintain everything in one place. The workflow is straightforward, and having everything centralized saves a lot of time compared to managing things manually. #### Cons The platform can take some time to get used to when you first start using it, especially with all of the features and options available. Some areas could also be a little more intuitive, but once you become familiar with the system, it is fairly easy to navigate. --- ### Make work easier and efficiency - Overall rating: 4/5 - Reviewer: Sreynich P. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Greenlight Guru is helpful and saves a lot of time, which makes my work more efficient. It’s a good tool for keeping our documentation secure and accessible to authorized users. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is easy to use and allows me to quickly find information, documents or procedures. It also helps keep my documents organized and clear. It saves time and makes it easier to track my work and follow up on tasks or training too. #### Cons One thing I like least about Greenlight Guru is that some parts of the system can be complicated to navigate and require several steps to complete a task. --- ### I would highly recommend it as a tool for intranet use for small to mid-size organization - Overall rating: 5/5 - Reviewer: Kirill D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Greenlight Guru every time I need to access any of the application that it is connected to. I find it very helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy access Bookmarks for favorite applications Version control Approval process Tracking the changes. #### Cons The navigation could be more intuitive Some routine tasks required more steps than I expected I would have liked simpler workflows and better search and filtering options to find documents more quickly. --- ### Laser Marker - Overall rating: 4/5 - Reviewer: Dawn S. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like the way it is easy to access and the time frame to finish it isn't a rush to get done. and if i have questions I can ask #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The way there is always something new to learn and always updated. it easy to access and convent to do. #### Cons Can't think of anything. I have not problems getting into it but I wonder why some of the stuff we have to read --- ### Greenlight review - Overall rating: 5/5 - Reviewer: Marko D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very positive with some room for improvement like any product. I find it easy to use in most cases and appreciate the To-Do tasks clearly outlined on the Dashboard. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, find previous documents and have everything I need in one place. Huge plus for being able to collaborate with my team. Trainings are also very useful. #### Cons Managing and updating multi-attachment documents is also way more clunky and tedious than it needs to be, and the search function can be really slow when you're trying to dig up specific files fast. --- ### Great Tool for Quality and Compliance Management - Overall rating: 5/5 - Reviewer: Dipali T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Greenlight Guru has been positive. It provides a centralized platform for quality management, document control, and compliance tracking. The tool has helped improve efficiency, organization, and visibility across quality processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Greenlight Guru is easy to use and helps manage quality processes efficiently. The document control, traceability, and workflow management features save time and improve compliance. The interface is user-friendly and makes collaboration across teams easier. #### Cons Some features have a learning curve for new users. The system can occasionally be slow when working with large amounts of data, and certain reports could offer more customization options. --- ### Efficient Compliance and Document Management Solution" - Overall rating: 5/5 - Reviewer: Moiz H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Smooth experience with efficient document control, compliance tracking, and great support. Ideal for medical device companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros User-friendly interface, excellent compliance tracking, and great customer support. #### Cons Limited customization options and slightly expensive for small teams. --- ### Guru is back - Overall rating: 4/5 - Reviewer: Samuel O. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered It went well enough for me to want to write a review on it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Purpose-Built for Medical Devices, Intuitive and Easy to Use, and Customer Support & Training #### Cons Limited Customization and it can be really pricy --- ### Good for the price - Overall rating: 4/5 - Reviewer: Rebecca B. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered It was rocky hard to get help or support #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It was easy installation and pretty ok . #### Cons Slow speed !.. --- ### Great product, continuously improving! - Overall rating: 5/5 - Reviewer: Stephen P. - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered We needed an eQMS system, and a method of tracking our project progress. Greenlight.Guru does that in a fluid, comprehensive manner - making my life far easier. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Greenlight.guru successfully ties risk analysis to design controls, providing a method of reviewing all of the design or component by component. All of the associated documents can be linked to Design items, weaving in the entire story behind a particular product. I have not found a similar product, and have never seen a more dedicated team. Issues that I have encountered, they resolve in a thoughtful, forward-thinking manner. #### Cons In the early usage, there were difficulties finding the documents I wanted. They have recently added the linking functionality on the document side, which allow related items to be tied to each other. #### Vendor response Hey Stephen, Thank you for the kind feedback. The team at GG is dedicated to assuring the success of our customers. Glad to hear the linking functionality is benefiting your efforts. Additionally, I think you'll be pleased with upcoming efforts we are making to further simplify document management starting with the debut of Document Views in our December release. Keep the feedback coming. Replied December 2018 --- ### Initial Review - Overall rating: 5/5 - Reviewer: Art M. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered To date, GG has been an excellent partner in the implementation of an otherwise difficult system. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We set out to implement a QMS for our small Medical Device Company. To date, Greenlight Guru (GG) has proven to be an excellent choice. We are only a few months into the process but I see no problem in staying on track. Their support has been fantastic! We are ahead of schedule and I have been pleased with the quality of support we are getting. Our company has had a few false starts with consulting firms, GG is making the process enjoyable. #### Cons GG offers a package of procedure templates that make the job much easier. With that, the formatting and wording of the templates could be a tad more uniform. With that said, it is understandably difficult to make a universal set of templates that fit everyone's needs. I find the template package well done on that front. #### Vendor response Hey Art - Our team greatly appreciates you taking the time to provide your feedback. We are thrilled to hear that our Customer Success team's Fanatical Support has jumpstarted your implementation process, while also making it an enjoyable experience. We appreciate your feedback regarding our procedure templates, as well. Please feel free to share your ideas for improvement with a member of our team. Thanks again - Glad to have you as a customer of Greenlight Guru! Replied April 2019 --- ### Greenlight Guru for OtoNexus - Overall rating: 4/5 - Reviewer: Grant J. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am a consultant, working with OtoNexus, an early-stage medical device company, on the implementation of their Quality Management System (QMS). We advised them to consider deploying Greenlight Guru for this purpose, and they are in the initial stages of doing so. The Document Management features of the software appear to be thorough, well thought out and useable. Obviously, the flexible routing and detailed history features for document review and sign-off, and compliance with Part 11, are very helpful and key to the success of any medical device company's QMS. The tutorial on the Product Development module, which is based on 14971 risk management principles, seems like it will be an excellent tool. Unfortunately, the client is a bit behind in utilizing it, and wants some other project management features implemented that, frankly, are a bit beyond the scope of this type of software tool. Customer support in general has been excellent. We have noted, however, that when product feedback is given, although the response to a question or issue is timely, there is often a defensive tone that comes across. An example of this was when there was a change to the software, which caused a conflict with login using a browser that had worked fine previously. Yet, we were not notified of this change, and once we found the issue, were told to update our browser. This software, like any other, is imperfect, and can and should be continuously improved. Overall, my initial impressions are that this is an excellent software tool for implementing a QMS at a medical device company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Vendor response Hi Grant, thank you for taking the time to write your review of greenlight.guru. You input, and the feedback from all our customers is very important to the continuous improvement of our software. Since your original feedback on 12/1/16, we've evolved our internal release processes and documentation in order to assure changes such as this are better communicated with customers. Thanks again for your feedback and partnership. Replied December 2018 --- ### Great solution for medical device companies - Overall rating: 5/5 - Reviewer: Ross K. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. GreenLight.guru has made implementing our quality system a manageable effort. We have likely saved half the effort and tens of thousands of dollars by using it for our first FDA submission. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that it automates the process instead of just storing documents. #### Cons It would be great to have email notifications when you have an assigned activity. #### Vendor response Hello Ross, thank you very much for taking the time to write your review. We really appreciate your input and feedback. We're happy to hear greenlight.guru has helped save you both time and dollars on your first FDA submission. Additionally, I am happy to share that automatic email notifications associated with tasks you've been assigned are now available in the platform. Replied December 2018 --- ### Good to Great - Overall rating: 4/5 - Reviewer: Douglas P. - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We really like using Greenlight guru and we believe that it is a service that all businesses in the medical industry should be using. However, when we signed on we were promised the addition of many various features. These features have not been added in the nearly two years we have been involved with Greenlight. I come from a software background and understand that things sometimes have to be placed on hold in order to fix more pressing issues. However, so far the additions that have been made have made greenlight more difficult to use rather than easier. We look forward to seeing some of the new features that have been promised to us in the near future. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is the only Medical device management software on the market. Also, it allows us to centralize our numerous documents and other design records together in one place. #### Cons Limited functionality. We are still having to come up with our own solutions for numerous things that we believe were we able to use Greenlight it would immensely alleviate some of our work load. #### Vendor response Hi, Douglas. It is great to work with you and your team. Since you left this comment, Greenlight Guru has added a ton of post-market functionality to help you better manage quality events. Now that you are using these features, how are things going? Replied October 2018 --- ### Decent Doc control program that needs some improvement - Overall rating: 3/5 - Reviewer: Laura F. - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Greenlight is excellent when you're still a young company and are able to grow with Greenlight. Lately, we would like more functionality with GL as our company is growing and features like training, and better/more flexible risk management matrix are needed. Hope to see GL grow, because their customer service is A+ and their advice and consultancy calls are also really good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Software is great for document control and for Design review and design freezes. Risk management functionality holds a lot of promise. Customer service is great. #### Cons No training feature as yet and Risk management doesn't seem to work well for our style. Would like to see more flexibility on how that works. Document list doesn't load well in Chrome. #### Vendor response Hello, Laura. Thank you for the feedback. We have enjoyed working with you and your team. Did you know you can manage training activities in the software today? Regarding risk management, Greenlight Guru aligns with ISO 14971. And knowing that this standard will be revised soon, expect some updates to Greenlight Guru risk management workflow to continue to be in alignment with 14971. Replied October 2018 --- ### Best in the Biz - Overall rating: 4/5 - Reviewer: Jordan M. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Greenlight Guru is a software that is paving a new path through a paper industry. With that, there will be bumps in the road from a functionality perspective. However, regardless of the bumps in the road the features are incredible and are only getting better as the team designs and iterates the software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Streamlines the quality process #### Cons Still in its infancy and some features can be developed to make it seamless #### Vendor response Hi Jordan, thank you very much for taking the time to review our software. Awesome to hear you agree the software is only continuing to get better with every release. Per your comment regarding a CAPA feature set and others, this functionality was released as part of our Grow feature set in November 2017, which also included audits, customer feedback/complaints, and non-conformance. This sort of feedback is vitally important to us and is taken into consideration as we continue to execute on our roadmap. Don't ever hesitate to share additional feedback or improvement ideas with us via chat, phone, email at customer.success@greenlight.guru Thanks! Replied December 2018 --- ### Medical Device Startup - Go Platform - Overall rating: 4/5 - Reviewer: Vincent V. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Design Control and risk management features are very useful for maintaining your DHF documents and records. Design reviews and risk analysis processes are very intuitive. #### Cons Document Management is weak when it comes to controlling revisions when updating or revising a document. Documents are revised outside the system and then uploaded. Collaboration between individuals must be coordinated to avoid multiple versions being circulated for editing. Training is accomplished by assigning tasks to individuals. Tracking training completion is done manually outside the system. --- ### Transition in progress - Overall rating: 5/5 - Reviewer: Evan S. - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In general, this is a very good upgrade from the manual, Excel-based approach we had been using. The automation of trace ability is Huge! 1) As our matrices have grown, the interface slows to a crawl, slowing the flow of data input and evaluation. 2) The inability to separate use, design and process FMEAs, which may have different structures (including or excluding detectability $ having different "frequency" distributions), results in a missing the value of trace automation for the matricies that need to be handled manually. 3) The system doesn't have an efficient way to implement P1xP2 analysis of risk probability, and is harm-centric. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The relational database capabilities to link and trace. The CFR 11 and consistancy with 14971. #### Cons The structure is very rigid, which limits the ability to take advantage of some things in 14971 (like P1xP2 risk assessment) and some simply practical elements of design and development (like running separate and independent use, design and process FMEAs within a project. #### Vendor response Evan - Thank you for your honest feedback and being a great customer. Automation of traceability is one of our customers favorite pieces of functionality. Your feedback has been very important in the performance improvements we've made to assure the matrices perform well for customers such as yourself with larger amounts of data. Additionally, we look forward to getting your feedback on future iterations of the risk matrix functionality. Replied December 2018 --- ### Easy to use online tool - Overall rating: 5/5 - Reviewer: Abel V. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Greenlight.guru is a very easy to use and reliable online tool. Changes are automatically posted and all the features are easy to find. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use and very good for design control #### Cons Adding multiple files in one tab is not convenient unless you used a zip file #### Vendor response Hi Abel, thank you for taking the time to write your review of our software. We are happy to hear greenlight.guru has been easy to use and manage your design controls. Per your comment regarding multiple files being part of the view when using the document routing features, we really value your feedback and are happy to let you know that this specific feature is on our roadmap. We will be sure to let you know when it is released. Thanks again for your input. Replied December 2016 --- ### Worth Every Penny - Overall rating: 5/5 - Reviewer: Chris B. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Just a great streamlined software which allows the company to keeping moving forward in product development instead of "on" product development. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is everything a company needs to prepare for FDA and ISO compliance in the documentation aspect. #### Cons I cannot think of any comments about what I like least. #### Reasons for choosing Greenlight Guru The customer service. --- ### Outstanding Software and service - Overall rating: 5/5 - Reviewer: Marsalas W. - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The customer service representatives are instrumental in the development of our startup. There knowledge and experience tremendously helped build a great QMS and risk system for our company to follow. Greenlight.guru should be used for any medical device and for in many other industries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use, good functions, literally digitalized the fundamental proceeds of engineering a great quality medical device, webinars, support. #### Vendor response Appreciate the feedback, Marsalas. Replied October 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/capa/greenlight-guru-profile/reviews/?page=2) --- Greenlight Guru Reviews, Pros and Cons - 2026 Software Advice