--- title: "MasterControl Quality Excellence Software Reviews, Demo & Pricing - 2026" description: "Review of MasterControl Quality Excellence Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/capa/mastercontrol-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / MasterControl Quality Excellence Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/)[Alternatives](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/alternatives/) # MasterControl Quality Excellence Review From $25,000/year 3 plans Wondering if MasterControl Quality Excellence is right for your organization? Our Document Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview MasterControl Quality Excellence 4.5 [(540)](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/) Pricing Starting at $25,000.00 per year ### About MasterControl Quality Excellence Quality Management—Simplified with Life Sciences-Specialized AI MasterControl Quality Excellence (Qx) is the #1 Quality Management System (QMS) in life sciences. Built on an AI-driven platform, it enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management—that all work seamlessly together to close the loop on quality. Qx is, trusted by more than 1,300 pharmaceutical, biotech, and medical device companies worldwide — including the FDA itself. Qx is an electronic quality management system (eQMS) purpose-built for regulated manufacturers that must comply with FDA 21 CFR Part 11, 21 CFR Part 210-211, QMSR, EU GMP Annex 11 and Annex 22, ISO 13485, GxP, and other global quality requirements, including EMA, MHRA, Health Canada, TGA, and PMDA jurisdictions. Qx connects document control, change control, training, quality event management (including CAPA), audits, and risk in a single closed-loop system, so information moves automatically between processes instead of through manual handoffs. When a document changes, training assignments trigger automatically for affected employees. When a quality event opens... , related CAPAs can launch with context already populated, and audit findings link directly to corrective actions. Every action generates an immutable, audit-ready record — so instead of assembling evidence before an inspection, quality teams retrieve it in seconds and demonstrate compliance with confidence. Qx's patented Validation Excellence Tool (VxT) and Validation on Demand (VoD) reduce computer system validation from a months-long project to a process measured in minutes, aligned with FDA Computer Software Assurance (CSA). Compliant, specialized AI tools — including a Document Summarizer, SOP Analyzer, Exam Generator, Regulatory Chat, and Quality Event Summarizer — accelerate everyday quality work while keeping qualified humans in control of every decision. Used by pharmaceutical, biotech, and medical device manufacturers across North America, Europe, Asia-Pacific, and other global regulated markets, Qx scales from single-site startups to global, multi-site enterprises on one validated platform. Natively connected to MasterControl Manufacturing Excellence (Mx) and Asset Excellence (Ax), Qx extends quality directly to the shop floor and into asset management, creating one source of truth across the entire regulated operation, from organizational policy to the entry made by a technician on the floor. Wondering if MasterControl Quality Excellence is right for your organization? Our Document Management Software selection experts can help you in 15 minutes or less. ## MasterControl Quality Excellence User Interface ## Popular MasterControl Quality Excellence Alternatives Main Product MasterControl Quality Excellence 4.5 [(540)](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 4.16Value for money - 4.47Customer support - 4.19Functionality Pricing Starting at $25000.00 per year Get Price Alternative Product [Isolocity](https://www.softwareadvice.com/manufacturing/isolocity-profile/) 4.6 [(66)](https://www.softwareadvice.com/manufacturing/isolocity-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.72Value for money - 4.91Customer support - 4.44Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [KAWAK](https://www.softwareadvice.com/manufacturing/kawak-profile/) 4.6 [(345)](https://www.softwareadvice.com/manufacturing/kawak-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.65Value for money - 4.75Customer support - 4.53Functionality Pricing Starting at $238.00 per month Get Price Alternative Product [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) 4.2 [(2068)](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/reviews/) Ratings Breakdown - 3.97Ease of use - 3.86Value for money - 3.82Customer support - 4.21Functionality Pricing Available upon request Get Price Alternative Product [Mitti (by SafetyCulture)](https://www.softwareadvice.com/cmms/iauditor-profile/) 4.6 [(355)](https://www.softwareadvice.com/cmms/iauditor-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.47Value for money - 4.54Customer support - 4.44Functionality Pricing Starting at A$29.00 per month Get Price Alternative Product [QT9 QMS](https://www.softwareadvice.com/manufacturing/qt9-profile/) 4.8 [(124)](https://www.softwareadvice.com/manufacturing/qt9-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.74Value for money - 4.75Customer support - 4.57Functionality Pricing Available upon request Get Price ## MasterControl Quality Excellence Pros and Cons We analyzed 540 verified reviews for MasterControl Quality Excellence to find out what actual users really think. Select to learn more Responsive And Proactive Support Team Users consistently highlight MasterControl's customer support as responsive, knowledgeable, and proactive. The support team is praised for quick issue resolution, helpful guidance during onboarding and upgrades, and a customer-focused approach that values feedback and fosters long-term partnerships. Training Tools And Learning Support MasterControl Quality Excellence offers a robust training module with integrated document workflows, automated assignments, and detailed tracking. While there is an initial learning curve, users benefit from a comprehensive self-study library, community resources, and tools that make ongoing training management and compliance easier for both admins and employees. Centralized And Customizable Document Control Document management in MasterControl is streamlined and flexible, allowing for easy creation, organization, and tracking of documents. Users appreciate customizable workflows, efficient document review, and the ability to store all documentation in one accessible, user-friendly system. Reporting Tools Lack Flexibility Reporting features are often described as clunky and difficult to use. Users struggle with creating, customizing, and extracting reports, citing limited functionality, unintuitive interfaces, and unreliable standard reports that hinder efficient data analysis. Steep Learning Curve For Users Many users find MasterControl Quality Excellence less intuitive, especially for new or infrequent users. The interface and terminology can be confusing, and some tasks feel overly complex, making adoption and daily use challenging without additional training or support. ## MasterControl Quality Excellence Pricing and Plans Starting price: $25,000.00 per year Free Trial Free Version Basic $25,000.00 per year Plan includes: - Document Management - Change Control - Analytics - Business Intelligence Standard Pricing available upon request Plan includes: - Training Management - Exams Complete Pricing available upon request Plan includes: - Event Management - Risk Management - Audit Management - Supplier Management Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## MasterControl Quality Excellence Features - Popular features found in Document Management Access Controls/Permissions Archiving & Retention Collaboration Tools Compliance Tracking Document Classification Document Editing Document Generation Electronic Signature File Conversion File Sharing Third-Party Integrations Version Control - More features of MasterControl Quality Excellence Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications Approval Process Control Audit Management Audit Planning Audit Trail Automated Scheduling Bills of Material Business Process Control Change Management Commenting/Notes Communications Management Complaint Management Compliance Management Corrective and Preventive Actions (CAPA) Cost Tracking Customer Complaint Tracking Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Security Data Visualization Defect Tracking Design Management Digital Signature Document Automation Document Capture Document Check-in/Check-out Document Coding & Control Document Management Document Review Document Storage Document Templates EDI Email Alerts Environmental Compliance Equipment Management FDA Compliance Feedback Management For Engineering Documents Forms Management Full Text Search Incident Management Internal Controls Management Inventory Management ISO Compliance ISO Standards Management Issue Management Issue Tracking Maintenance Management Mobile Access Monitoring Multi-Location Nonconformance Tracking Operational Risk Management Order Management Predictive Analytics Prioritization Product Data Management Production Scheduling Project Management Quality Assurance Quality Control Quality Management Real-Time Data Real-Time Reporting Real-Time Updates Reminders Reporting/Analytics Reporting & Statistics Response Management Revision History Risk Analysis Risk Assessment Risk Management Risk Reporting Risk Scoring Root Cause Analysis Routing Safety Management Scheduling Search/Filter Secure Data Storage Status Tracking Supplier Management Supplier Quality Control Task Management Traceability Training Management Version Comparison Version Rollback Workflow Management ## MasterControl Quality Excellence Integrations Microsoft Word Integration rated 4.0 from 18 reviews Microsoft Excel Integration rated 4.4 from 11 reviews ComplianceWire Integration rated undefined from -1 review Microsoft SQL Server Integration rated undefined from -1 review NetSuite Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review See all 15 integrations ## MasterControl Quality Excellence User Reviews ## MasterControl Quality Excellence customer ratings - Overall rating: 4.5/5 - Total reviews: 540 ### Rating distribution - 5 stars: 297 reviews (55%) - 4 stars: 206 reviews (38%) - 3 stars: 35 reviews (6%) - 2 stars: 2 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 4.2/5 - Customer support: 4.5/5 - Functionality: 4.2/5 --- ### MasterControl Qx Review - Overall rating: 5/5 - Reviewer: Phyllis F. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience with Qx has been great. The system does what it needs to with few issues. For the most part, MC is responsive and fixes these issues. However, reporting can be challenging with data "living" in multiple reports, requiring outside services to combine them into something usable (e.g., 6 fields you need are on one report, and 3 are on another) and the "new" report solution still has many data errors and latency issues. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Hands down the best support from any QMS software company that I have personally used - and that includes bespoke systems. MasterControl really listens to its users and is actively engaged with its customer base. #### Cons The UI is starting to show its age and as an administrator, can be somewhat complex. However, this complexity has a purpose to keep things simple for the end user. #### Reasons for choosing MasterControl Quality Excellence Better features than Greenlight Guru and less expensive than Veeva #### Reasons for switching to MasterControl Quality Excellence Qualio was difficult to use and required a lot of training administrative time. SharePoint and Lotus Notes - while fine in their day, were past prime and no longer compliant. --- ### Excellent traceability, training and Support for multiple departments - Overall rating: 4/5 - Reviewer: Karina B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we would recommend using MasterControl. They have so many tools to support you in whatever stage of the process you are in. Customer support is outstanding and we always have a quick response to the issues we are dealing with. We feel well supported and taken care of. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Documents and training module are so easy to use. I love how multiple collaborators can work on something and you have traceability of who added what. Also, training tasks are easy to assign and automate so that you never have to fall behind. The supplier module has also been great for us so that we are able to keep track of our approved suppliers and which products they supply to us. We have even be able to indicate which markets the products are approved for which helps our demand/planning and purchasing teams. #### Cons The Audit module needs to be updated. When we were using it, there were many defects and work arounds that we had to use. This caused a lot of inefficiencies in our process as we had to restart multiple times. #### Reasons for choosing MasterControl Quality Excellence MasterControl met more of our criteria, and had better support --- ### eQMS upon your needs - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I like the system because of its flexibility and you can always find a way to implement required features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Flexible system, can be configured upon your needs. Easy to improve and adjust if necessary. Great tool for digitalization. #### Cons Some new products promise good and helpful functionality but lack at some points. Delivered to fast. --- ### Robust eQMS platform for regulated environments - Overall rating: 4/5 - Reviewer: Simone B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with MasterControl Quality Excellence has been positive. It is a reliable and mature solution for managing quality systems in regulated environments and it supports digital transformation initiatives effectively. While there are areas that could be improved in terms of usability and flexibility, the platform provides strong compliance support and helps standardize quality processes across different functions and sites. It is particularly valuable for organizations looking to move from paper-based systems to a more integrated electronic quality management approach. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros MasterControl Quality Excellence is a solid and comprehensive eQMS platform, particularly suitable for highly regulated industries such as pharmaceuticals and medical devices. One of its main strengths is the ability to centralize quality processes including CAPA, deviations, change controls, training management, document control and audit management within a single integrated environment. The workflow configuration is flexible and supports compliance with GxP requirements, electronic signatures and audit trails. It also improves traceability, collaboration between departments and overall inspection readiness. The reporting and dashboard capabilities are useful for trending and KPI monitoring. #### Cons The platform can sometimes feel complex and not fully intuitive for end users, especially during the initial learning phase. Certain configurations and workflow customizations require significant administrative support and can become time-consuming. Some modules could benefit from a more modern and user-friendly interface, and system performance may occasionally slow down when handling large processes or extensive datasets. Reporting customization could also be more flexible without requiring advanced configuration knowledge. #### Reasons for switching to MasterControl Quality Excellence poor customer care by trackwise and need a different option --- ### Qx Docs/Training/AQEM Review - Overall rating: 4/5 - Reviewer: Aubrey K. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall jumping into Qx was a huge learning curve but well worth it for the functionality and streamlining of training and document updates. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like how seamlessly documents and training integrate together and how easy it is to find information once documents are linked. The document collaboration takes some getting used to but works very well once you understand the flow. The system is very flexible in terms of different workflows and document types. #### Cons The searchability of the AQEM module is pretty poor compared to documents and training. Insights does help with trending but searching for a specific quality event without knowing the number up front is difficult. Additionally, controlled printing is a little bit of a hassle and is less flexible than the rest of Qx. #### Reasons for switching to MasterControl Quality Excellence Integration of document management, training, and quality events. --- ### Power Meets Complexity - Overall rating: 4/5 - Reviewer: Mikkel F. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Master Control delivers a powerful, feature-rich experience, balancing strong performance with complexity that may challenge new users #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Master Control impresses with sleek design, intuitive interface, and powerful performance that enhances productivity. #### Cons Master Control can feel complex for beginners, with a steep learning curve and occasional glitches that disrupt workflow efficiency. #### Reasons for switching to MasterControl Quality Excellence Because master control offered a better system --- ### PQS and training manager - Overall rating: 4/5 - Reviewer: Sam S. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent - use master control on a daily basis and it really supports continuous improvement, tractability and compliance #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Documentation control - excellent with great control and compliance Collaboration Implementation with great transition from previous EQMS #### Cons None - it’s great the MC are constantly evolving the system, the MC team are very cooperative with requests to improve the system #### Reasons for switching to MasterControl Quality Excellence Greater functionality and to support improved compliance --- ### MasterControl Quality Excellence Review - Overall rating: 4/5 - Reviewer: Samuel S. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall positive experience. The backbone of the system is solid and provides the essentials to users in a convenient way. However, the interface and server responsiveness can use more improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of searching and managing documents. Ease of initiating and tracking events. Good customer service. Ability to create reports for mass retrieval of data. #### Cons Non-modern user interface. Occasionally server stutter. Report usage is not beginner friendly and the user experience feels sluggish. --- ### Excellent Document Control with limited Reporting Functionality - Overall rating: 4/5 - Reviewer: Darshan P. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The platform is reliable, has great track record for it's uptime status. The licensing options are bit limiting and should be more relaxed to allow for non-contributing member to utilize. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros MasterControl provides extensive set of administrative tools to ensure document control can be managed with granular level of configuration. #### Cons The FBS forms and AQEM platform lacks customization options, including the ability to facilitate collaboration, it's ease of use, and ability to generate custom report templates for FBS Forms or AQEM modules. --- ### Excellent system - Overall rating: 5/5 - Reviewer: Surinder M. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a big leap from a paper-based system. The support from developing and implementing the system was easy. In addition, compliant with the current practices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The modules for Document Control and AQEM are robust and compliant. Once the system is set up, it becomes easy. The more you use the system, it will eventually pay for itself in terms of time and resources. #### Cons There can be the odd bug or issue but the Customer Support is good. Very quick and responsive and the service is professional and friendly. --- Showing 1 - 10 of 540 Reviews [See All Reviews](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/) ## MasterControl Quality Excellence Popular Comparisons [Isolocity vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/isolocity-profile/vs/mastercontrol/)[KAWAK vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/kawak-profile/vs/mastercontrol/)[NetSuite vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/vs/netsuite-financials-accounting-software/)[Mitti (by SafetyCulture) vs MasterControl Quality Excellence](https://www.softwareadvice.com/cmms/iauditor-profile/vs/mastercontrol/)[QT9 QMS vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/vs/qt9/)[Propel vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/vs/propel/)[Qualio vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/vs/qualio/)[Dot Compliance vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/dot-compliance-profile/vs/mastercontrol/)[Fishbowl vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/fishbowl-inventory-manufacturing-profile/vs/mastercontrol/)[Arena QMS vs MasterControl Quality Excellence](https://www.softwareadvice.com/compliance/arena-qms-profile/vs/mastercontrol/)[SafetyChain vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/vs/safetychain/)[Ideagen Quality Management vs MasterControl Quality Excellence](https://www.softwareadvice.com/compare/142000-mastercontrol/vs/419186-Ideagen-Quality-Management/)[QualityQuest vs MasterControl Quality Excellence](https://www.softwareadvice.com/crm/compliancequest-profile/vs/mastercontrol/)[Checklist Fácil vs MasterControl Quality Excellence](https://www.softwareadvice.com/construction/checklist-facil-profile/vs/mastercontrol/)[Octave Reliance vs MasterControl Quality Excellence](https://www.softwareadvice.com/capa/etq-reliance-profile/vs/mastercontrol/)[Qualityze Suite vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/vs/qualityze/)[SimplerQMS vs MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/vs/simplerqms/) [Compare All Alternatives](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/alternatives/) ## Other Top Recommended Document Management Software [Revver](https://www.softwareadvice.com/cms/revver-profile/) **4.4** (1022) Recently recommended **13** times [Klyck](https://www.softwareadvice.com/business-plan/klyck-profile/) **4.9** (29) Recently recommended **13** times [Square 9](https://www.softwareadvice.com/cms/square-9-profile/) **4.5** (144) Recently recommended **12** times [DocStar ECM](https://www.softwareadvice.com/cms/docstar-dms-profile/) **4.0** (97) Recently recommended **8** times Stuck Between Options? 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