Easy to use. Very friendly customer support who help when I don't understand how features work.

Hard to say. I really enjoy using the software.

As a safety consultancy, I wanted to establish a best-practice solution to support and drive our internal health and safety program. In our role as a consultancy, we have had exposure to a number of safety systems. Most often, the safety systems we have been exposed to required a stakeholder to manage the implementation of the software solution, and/or spend significant time using the solution to understand where things are and how the software works. Safety Champion, is different - it has been developed with the observations we made in mind. It is easy to set up and allows all of our consultants with ready access to our safety program. Since we implemented Safety Champion, both incident and hazard reporting has increased. Workers advise that it is due to them being able to enter this information directly into the app, without having to look for "the form" that they previously used and then "sending the form on". Safety Champion is worth a close look if you are looking for a solution that is simple to use. I have enjoyed the transition across to Safety Champion from paper, as it has been a very visible way for Action OHS Consulting to demonstrate to our workers, sub-contractors and suppliers that we have adopted a best practice approach with our safety management. If these people are confident that we are serious about safety, then our workplace will be a safer environment for our workers, or those involved with our workplace.

I love how simple Safety Champion is to use. The direction we need is located on the dashboard. As a manager, I have visibility of our overall performance and importantly now have confidence in the reports that we run. Previously, we would save data in Excel, our registers were often riddled with errors from either data entry or people not saving/adding data as required. Significant time was wasted in cross-checking data.

There are no negatives from our experience so far.

Excellent customer service provided. [SENSITIVE CONTENT HIDDEN] are exceptional professionals and provided an outstanding service. The software has some opportunities for improvement. The reporting module cannot be tailored to our needs and end up with charts that are not as relevant for a report to upper management for example. Inspections using the App are really good and allow a quick paperless inspection report with possibility to add photos. This was a game changer for us. The Dashboard shows all chemicals and certificates even that they are not close to expire. These could be on their own modules. On Report module, the pizza type charts only show the value if you hover the mouse over the chart. It does not show the value when printed (pdf). The inspection templates are always associated to a grade system. There should be an option not to use grades. The incident investigation report shows Safety Champion logo instead of Harvest's when printed (pdf).

The support team is extremely professional and helpful.

Dashboard - The Dashboard cannot be tailored. I had the impression we could customise the Dashboard during the presentations. I'd rather see other HSE indicators on the dashboard such as Incidents and Inspections. Actions - Actions should be closed out by an approver, specially related to audits. The system doesn't allow to have the action closed by a person and approved by another person. Same for Incidents. Compliance - The Compliance Module doesn’t allow us to include a name or title when adding to the system. We are using the “Reference No.” space to inform the certificate’s name. In the Compliance Module is Ok to find the Certificate as you can see the title on the reference, but the task cannot be signed-off on the Compliance Module. On the dashboard the item can be signed-off and the name or title is visible, however the “Name” relates to the Classification and Sub-Classification. The “Reference No.” where the Certificate’s name is, it is not visible, so I can’t find the right certificate as they all look similar. We could add the title to the space “Detail”, but it wouldn’t’ be visible on the Compliance Module. App - Records of Inspections, Incidents cannot be accessed using the App. Notifications - Hard to set up. Notifications are sent to people with the same profile but from different workplaces. Difficult to tailor the notifications. Too many set ups - worker user, user, worker group user, organisational user, super user... No more space to write here...

From purchase to implementation the Safety Champion team has been helpful and prompt in responding to any query.The software enables us to develop and maintain a robust safety Management System.The Safety Management System is at the fingertips of all users via the App

At this point, I have not encountered any issues.

It's been smooth sailing ever since we signed up for Safety Champion. The weekly catch-ups with [sensitive content hidden] during build phase were always helpful and together with the online training material made it really easy to customise it for our company. We have found that the product is really easy to use, both for customisation but also for our staff that use it. It is quite intuitive and staff have required very little training to use it. We previously had a paper and spreadsheet-based system without a centralised task system. The links between modules (e.g. HR, training and incidents; contractors, insurance, planned maintenance) has been really useful. Safety Champion has saved us a lot of time and encouraged people to report more incidents and hazards as it is easier. Our Maintenance Team have also been using both the Action and Safety Plan modules to manage their maintenance tasks.

Like any system there are a few minor fixes that we would like to occur in future roll-outs, but nothing major.