--- title: "Trackmedium eQMS (Quality Management System) Software Reviews, Demo & Pricing - 2026" description: "Review of Trackmedium eQMS (Quality Management System) Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/capa/trackmedium-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Quality Management Software](https://www.softwareadvice.com/manufacturing/quality-management-software-comparison/) / Trackmedium eQMS (Quality Management System) Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Trackmedium eQMS (Quality Management System) Review Custom quote Free trial 1 plan Wondering if Trackmedium eQMS (Quality Management System) is right for your organization? Our Quality Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Trackmedium eQMS (Quality Management System) 4.7 [(16)](https://www.softwareadvice.com/capa/trackmedium-profile/#reviews) Pricing Pricing available upon request ### About Trackmedium eQMS (Quality Management System) Trackmedium eQMS is a cloud-based electronic quality management system for regulated manufacturers and other quality-driven organizations. It brings quality, safety and compliance processes into one connected, configurable platform. Records link across modules, so a nonconformance can lead to a CAPA, an audit finding, a document change and a training assignment, with traceability from start to finish. Trackmedium AI gives users an in-app assistant, with controls to enable, limit or disable it. The annual subscription includes all 35+ standard modules, such as Document Control, Training Management, CAPA, Audits, Customer Communication and Complaints, and Nonconformance. Licensing is per concurrent user, with a one-time setup fee. Trackmedium eQMS supports the requirements of ISO 9001, ISO 13485, ISO 14001, IATF 16949 and FDA 21 CFR Part 11. Compliance itself is achieved through your validated implementation and procedures. A 14-day trial is available on request after a demo. Wondering if Trackmedium eQMS (Quality Management System) is right for your organization? Our Quality Management Software selection experts can help you in 15 minutes or less. ## Trackmedium eQMS (Quality Management System) User Interface ## Popular Trackmedium eQMS (Quality Management System) Alternatives Main Product Trackmedium eQMS (Quality Management System) 4.7 [(16)](https://www.softwareadvice.com/capa/trackmedium-profile/#reviews) Ratings Breakdown - 4.31Ease of use - 4.75Value for money - 4.87Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/) 4.5 [(580)](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 4.16Value for money - 4.46Customer support - 4.18Functionality Pricing Available upon request Get Price Alternative Product [KAWAK](https://www.softwareadvice.com/manufacturing/kawak-profile/) 4.6 [(346)](https://www.softwareadvice.com/manufacturing/kawak-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.65Value for money - 4.75Customer support - 4.53Functionality Pricing Starting at $238.00 per month Get Price Alternative Product [Isolocity](https://www.softwareadvice.com/manufacturing/isolocity-profile/) 4.6 [(68)](https://www.softwareadvice.com/manufacturing/isolocity-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.73Value for money - 4.91Customer support - 4.41Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Qualio](https://www.softwareadvice.com/capa/qualio-profile/) 4.6 [(138)](https://www.softwareadvice.com/capa/qualio-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.44Value for money - 4.70Customer support - 4.26Functionality Pricing Available upon request Get Price Alternative Product [Dot Compliance](https://www.softwareadvice.com/manufacturing/dot-compliance-profile/) 4.4 [(94)](https://www.softwareadvice.com/manufacturing/dot-compliance-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.26Value for money - 4.34Customer support - 4.31Functionality Pricing Available upon request Get Price ## Trackmedium eQMS (Quality Management System) Pricing and Plans Trackmedium eQMS (Quality Management System) has one plan. Basic is custom-priced. Free trial Basic Custom Quote Available This plan is billed annually. Basic plan includes: - Document Control - Audit Management - CAPA Management - Training Management - Management of Change Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Trackmedium eQMS (Quality Management System) pricing compare to alternatives? Explore how Trackmedium eQMS (Quality Management System)'s pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Trackmedium eQMS (Quality Management System)4.7[(16)](https://www.softwareadvice.com/capa/trackmedium-profile/reviews/) | Pricing available upon request | Available | Not available | 4.8 | | [MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/)4.5[(580)](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/) | $12,000.00 /user | Not available | Not available | 4.2 | | [KAWAK](https://www.softwareadvice.com/manufacturing/kawak-profile/)4.6[(346)](https://www.softwareadvice.com/manufacturing/kawak-profile/reviews/) | $238.00 /mo | Available | Not available | 4.6 | | [Isolocity](https://www.softwareadvice.com/manufacturing/isolocity-profile/)4.6[(68)](https://www.softwareadvice.com/manufacturing/isolocity-profile/reviews/) | $39.00 /user/mo | Not available | Not available | 4.7 | | [Qualio](https://www.softwareadvice.com/capa/qualio-profile/)4.6[(138)](https://www.softwareadvice.com/capa/qualio-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.4 | Trackmedium eQMS (Quality Management System)4.7[(16)](https://www.softwareadvice.com/capa/trackmedium-profile/reviews/) * * * Starting price Pricing available upon request Free trial Available Free version Not available Value For Money 4.8 - [MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/)4.5[(580)](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/) * * * Starting price $12,000.00 /user Free trial Not available Free version Not available Value For Money 4.2 - [KAWAK](https://www.softwareadvice.com/manufacturing/kawak-profile/)4.6[(346)](https://www.softwareadvice.com/manufacturing/kawak-profile/reviews/) * * * Starting price $238.00 /mo Free trial Available Free version Not available Value For Money 4.6 - [Isolocity](https://www.softwareadvice.com/manufacturing/isolocity-profile/)4.6[(68)](https://www.softwareadvice.com/manufacturing/isolocity-profile/reviews/) * * * Starting price $39.00 /user/mo Free trial Not available Free version Not available Value For Money 4.7 - [Qualio](https://www.softwareadvice.com/capa/qualio-profile/)4.6[(138)](https://www.softwareadvice.com/capa/qualio-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.4 ## Trackmedium eQMS (Quality Management System) Features - Popular features found in Quality Management Change Management Complaint Management Corrective and Preventive Actions (CAPA) Defect Tracking Document Management Electronic Signature Incident Management Quality Control Risk Management Task Management Training Management - More features of Trackmedium eQMS (Quality Management System) Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot AI Text Generation AI Text Summarization Alerts/Escalation Alerts/Notifications AML Compliance Analytics & Reporting API Approval Process Control Archiving & Retention Asset Lifecycle Management Asset Tracking Audit Management Audit Performance Audit Planning Audit Trail Automated Scheduling Autosave Barcode/Ticket Scanning Billing & Invoicing Calendar Management Calibration Management Certification Tracking Checklists Collaboration Tools Commenting/Notes Communications Management Compliance Management Compliance Tracking Customer Database Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Design Controls Digital Signature Disaster Recovery Dispatch Management Document Automation Document Check-in/Check-out Document Coding & Control Document Control Document Lifecycle Management Document Review Document Storage Document Templates Drag & Drop Email Alerts Environmental Compliance Equipment Management Equipment Tracking FDA Compliance File Management File Sharing Fixed Asset Management For Engineering Documents For Legal Professionals For Mechanical Equipment For Medical Purposes Forms Management Full Text Search Generative AI GPS HIPAA Compliant Historical Reporting Indexing Inspection Management Inventory Control Inventory Management Inventory Tracking ISO Compliance ISO Standards Management Issue Management Job Management KYC Compliance Maintenance Management Maintenance Scheduling Metadata Management Mobile Access Monitoring Multi-Location Multiple Format Support Nonconformance Tracking OSHA Compliance Policy Management Preventive Maintenance Purchase Order Management Quality Processes Real-Time Analytics Real-time Collaboration Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recommendations Reminders Reporting/Analytics Reporting & Statistics Revision History Risk Alerts Risk Analysis Risk Assessment Role-Based Permissions Root Cause Analysis Rules-Based Workflow Safety Management Sarbanes-Oxley Compliance Search/Filter Secure Data Storage Security Auditing SSL Security Statistical Process Control Status Tracking Supplier Management Supplier Network Management Supplier Quality Control Surveys & Feedback Tagging Task Scheduling Third-Party Integrations Trend Analysis Vendor Management Version Comparison Version Control Version Rollback Warranty Tracking Workflow Management Work Order Management ## Trackmedium eQMS (Quality Management System) Integrations Oracle Business Process Management Integration rated undefined from -1 review SAP Commerce Cloud Integration rated undefined from -1 review Salesforce Commerce Cloud Integration rated undefined from -1 review ## Trackmedium eQMS (Quality Management System) User Reviews ## Trackmedium eQMS (Quality Management System) customer ratings - Overall rating: 4.7/5 - Total reviews: 16 ### Rating distribution - 5 stars: 12 reviews (75%) - 4 stars: 3 reviews (19%) - 3 stars: 1 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.8/5 - Customer support: 4.9/5 - Functionality: 4.6/5 --- Have you used Trackmedium eQMS (Quality Management System) and would like to share your experience with others? ### Trackmedium is a great eQMS! - Overall rating: 5/5 - Reviewer: Jacquelyn L. - Industry: Computer Hardware - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Dedicated Computing successfully transitioned from a fragmented, multi-system quality environment to a unified eQMS platform in just six weeks By combining strong out-of-the-box functionality with deep configurability, Trackmedium enabled the organization to accelerate deployment, improve visibility, reduce administrative burden, and establish a scalable foundation for future quality maturity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User adoption has been notably strong. Feedback from users indicates an immediate positive impression of the platform, contrasting sharply with previous systems that generated resistance and frustration. #### Cons So far, only negative is having to manually request backup information quarterly, but that's more of a nuance rather than a negative. It is still achievable and TM is quick to respond. #### Vendor response Thank you, Jacquelyn, for taking the time to share your experience with Trackmedium! We are delighted to hear that user adoption has been strong and the platform helped the team transition from a fragmented quality environment to a more unified and scalable eQMS approach. This achievement reflects not only the ease and speed of deploying Trackmedium eQMS, but also the commitment, collaboration and expertise of the Dedicated Computing team throughout the implementation. We also appreciate your feedback regarding manually requesting backup-related information. We understand the importance of making these processes as convenient as possible, and we’ll take your comments into consideration as we continue to improve the customer experience. Thank you again for your kind words about our team’s responsiveness. We look forward to continuing to support Dedicated Computing as your quality system evolves. Replied June 2026 --- ### A practical, well-structured eQMS for regulated SMEs - Overall rating: 5/5 - Reviewer: Steven L. - Industry: Plastics - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We moved from a Word/Excel-based QMS to Trackmedium after evaluating around 30 platforms. We hold ISO 9001, ISO 13485, and AS9100 certifications, so the system needed to support multiple standards without adding complexity. The modular structure is the standout feature — Document Control, Training, CAPA, and NCR each sit in their own module, which keeps things clean and makes it easy for non-quality staff to find what they need. We were also able to keep our existing document numbering and revision conventions, which avoided a painful migration. The system delivered what we needed in its standard configuration without customisations. Manual admin workload has reduced noticeably, and our audit preparation is considerably faster. Good fit for SME in regulated industries who want structure without being locked into rigid workflows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive interface, phased rollout possible, good flexibility without over-engineering. The PDF-only document access is a useful security feature that not all competitors offer. Responsive development team. #### Cons Nothing significant at this stage. The platform is still maturing in some areas with new modules being added, but the development team is responsive. #### Vendor response Thank you, Steven. You looked at around thirty platforms and kept your own numbering and revision conventions, and you said a phased rollout was possible. You also said some areas are still maturing. That is fair, and we would rather hear it. Thank you for a thorough review. Trackmedium team Replied November 2026 --- ### Fantastically Flexible eQMS - Overall rating: 5/5 - Reviewer: Danielle L. - Industry: Biotechnology - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Trackmedium has had a transformative impact on our quality management processes at Tropic. The system is incredibly easy to use, and we’ve been able to tailor workflows to suit our specific needs without compromising compliance. Our auditors and inspectors have been consistently impressed with how clean, structured, and accessible everything is. The support team deserves a special mention — they are responsive, knowledgeable, and genuinely invested in helping us succeed. Their turnaround time on tickets is excellent, and they’ve worked closely with us to develop solutions that fit our organisation perfectly. Sometimes they’re almost too helpful! Since implementation, we’ve seen a significant reduction in manual workload, faster document retrieval, and overall smoother audit readiness. Automation has freed up the QA team to focus on real quality improvements rather than admin-heavy tasks. Trackmedium has also supported our internal culture shift toward continuous improvement and professional development. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Incredibly flexible and customisable Very intuitive interface Outstanding support team Strong audit trail and compliance features Noticeable efficiency gains and reduced manual work #### Cons None significant; occasional minor tweaks needed, but the team addresses them as soon as possible, and keep us up to date. #### Vendor response Thank you, Danielle. You named less manual work and a strong audit trail, and we are glad both came through. Please keep sending the small tweaks you mentioned. The team would rather adjust them than have you work around them. Trackmedium team Replied November 2026 --- ### A Very Functional eQMS - Overall rating: 5/5 - Reviewer: Kike I. - Industry: Medical Devices - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good value for money, peace of mind, excellent customer support and professional staff members. Ease of use with Nonconformance and CAPA module linkage and Audit module linkage with unique action reference numbers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Trackmedium is easy to use, easy to learn and train staff members on. Usability is user friendly and gives you good prompts when help is required which helps to empowered staff and build a stronger culture of quality. traceability with full audit trails with compliance management which conforms to documentation life cycle for creation of documents which includes SOPs, Forms, template, policy etc from creation to archiving. #### Cons Read and Understood statement and approval statement needs to be clearer to reflect each pathway. This can be added as a customisation #### Vendor response Thank you, Kike. You said the system was easy to learn and easy to train staff on. You also said the Read and Understood statement and the approval statement should be clearer for each pathway. That is a specific point, and it has gone to the product team as you wrote it. Trackmedium team Replied November 2026 --- ### Trackmedium Rocks - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, great development team and process, and value for money #### Cons There is, as can be expected, a learning curve, and some reporting limitations, but neither should hinder you. #### Vendor response Thank you for your positive feedback and for highlighting the ease of use, the value for money, and your experience with our development team. We’re thrilled to hear that these aspects stand out for you! Regarding the learning curve, we’ve put a strong focus on onboarding and training during the initial setup to ensure a smooth adoption process. We also provide comprehensive help materials to support users along the way. Additionally, we’ve recently revamped our charting tool to enhance data visualization and reporting, addressing limitations and making it even easier to analyze and utilize your data effectively. We truly value your input as it helps us continue improving. Replied December 2024 --- ### Let down by user interface - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Biotechnology - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With a bit of polish it could be a decent product, but unfortunately is let down by the user interface for those using infrequently. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Functionality: 3/5 #### Pros Trackmedium has a great breadth of scope, covering many key QMS topics and allows for solid quality oversight. #### Cons The user interface is very clunky and takes a lot of getting used to. It is not always intuitive - looks like a standard web browser but doesn't have the same functionality. This is not so much of an issue if using it day-in-day-out. #### Vendor response Thank you for your feedback! We’re glad you value Trackmedium’s broad QMS coverage and quality oversight. Likewise thank you for sharing your concerns about the user interface and we will of course look to take on board your feedback to improve the experience, particularly for infrequent users. Thank you for helping us make Trackmedium better! Replied December 2024 --- ### Clean, simple to use system with great support. - Overall rating: 4/5 - Reviewer: Cole B. - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Trackmedium gives our processes structure and stores our records securely. No more multiple versions of the same pdfs floating around in emails. The software provides great value for the money. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The tech support is always willing to help you, which has been extremely helpful during the onboarding process. #### Cons Some features are not fully fleshed out yet but are actively being improved. Some customizations are too difficult to do independently, but their customer service does respond quickly. #### Vendor response Thank you, Cole, and thanks for being direct. You said support helped during onboarding, and that some features were not fully built out and some customizations were too hard to do on your own. Both points have gone to the product team. If there is one you would fix first, we would like to know. Trackmedium team Replied November 2026 --- ### Trackmedium - an excellent QMS software tool to improve Quality Culture & efficiency - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Biotechnology - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered We have greatly enjoyed working with the Trackmedium team and the system has brought great advances in efficiency and compliance within our organisation. Having used and evaluated a number of other systems, Trackmedium was easily the best value. That along with the collaborative nature of Trackmedium's team means that we have learned and adapted a lot together during our implementation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is purchased with access to all available applications making it flexible to your needs. It is also customisable meaning that where an application doesn't quite fit your needs you can work with the Trackmedium team to easily customise to your requirements. This has made it a valuable and flexible tool in our company. #### Cons For the UK some applications needed some customisation, some applications are set up for the US market which meant that for working in the UK we had some customisation to do. This was easy and very well supported by the Trackmedium team, but did mean that some applications weren't as 'plug and play' as we would have liked. #### Vendor response Thank you for your fantastic review! We're delighted Trackmedium QMS has improved efficiency and quality culture in your organization. While we strive to make our applications as universally accessible as possible, we’re glad that our team was able to support you in tailoring the platform to your specific market requirements. Your collaboration during the process truly highlights the adaptability and partnership we aim to provide. Likewise, it’s great to hear Trackmedium QMS stood out for its value and implementation approach. Your success story motivates us to keep enhancing our platform and delivering exceptional service to our customers worldwide. Replied January 2025 --- ### Outstanding Quality, Environmental, Health & Safety System - Overall rating: 5/5 - Reviewer: Larry T. - Industry: Chemicals - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The team at TRACKMEDIUM has vast experience in Quality, Environmental, Health, Safety and more. Their expertise made it very easy for us to implement exactly what we wanted. Anytime I had a question they were very quick with a response or solution. Our organization loves this system and so do our customers and external auditors. It has allowed us to gain new business with how impressed the customers have been. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The large number of modules and features included are the highlight of this software. It has all the modules our organization require to ensure systems are functional, remain in compliance, while providing visibility and communication to our company. TRACKMEDIUM ensured our users were completely trained and the system was operational in a remarkably short amount of time. The team at TRACKMEDIUM has vast experience in Quality, Environmental, Health, Safety and more. #### Cons Not really any cons. For our company, the information for some reports when extracted to a pdf may be several pages depending on the report. TRACKMEDIUM has included very detailed instructions on how to create customized templates to extract that information. After creating the templates, our reports are now very succinct and presented in the way we like when extracted. #### Vendor response Thank you for your wonderful review! We’re thrilled to hear that Trackmedium’s wide range of modules, ease of use, and fast implementation have made a positive impact on your Quality, Environmental, Health & Safety processes. We appreciate your feedback on report customization, and we’re glad our team was able to assist in streamlining this for you. It’s great to know that the system has helped you gain new business and impressed both your customers and auditors. Thank you for choosing Trackmedium! Replied December 2024 --- ### Track medium is great! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Chemicals - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great, and we would like to use track medium for customer tracking as well to streamline our process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and keeps track of everything in a simple and easy to read and exact data. We enjoy using the platform. #### Cons That the information does not populate on the cover page. I have to then fill out the same information that the vendor has already inputted. It would be nice also for persons filling the forms to be able to attach documents. #### Vendor response Thank you for your feedback. We really appreciate you taking the time to share this. The behaviour you’ve described can be addressed using our Mapping feature, which is an optional capability designed to automatically populate cover-page fields from supplier or upstream records, helping avoid duplicate data entry. We’d recommend speaking with your Trackmedium administrator, who can review whether Mapping is enabled and help configure it correctly for your workflow. Document attachments can also be supported depending on form configuration, and your admin will be able to guide you on the best setup. At Trackmedium, we genuinely want to see this resolved for you and ensure the system is working in a way that saves time, and not add to it. If your admin needs any assistance, our support team will be very happy to help. Thank you again for your valuable input. 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