My experience with aReservation and aWaiver has been great.

aReservation meets all our needs and is easy to use. My favorite function is aWaiver--we can have guests sign waivers in advance, on iPads in the office, or even on our company phones on the boats. All in all this is a solid company with great people who started as tour operators and understand our challenges and are always working to ensure they meet our needs.

I don't have any complaints at this time. Every issue I've ever encountered was user error and we promptly got assistance when needed.

We love aReservation and are so happy we switched products this year. I wish we had switched sooner.

Once I learned the software it is very easy to use. My favorite feature is that I can see all my reservations and book new ones from my phone. I’m not tied to a computer. I can capture customer information very quickly. I can quickly see all of my available resources and respond to my customers without them having to wait. The customer service is EXCELLENT! Response rates to my question are so fast because they understand we have customers standing in front of us.

Altering an existing reservation is not always an easy process.

Poor

Nothing ,not my favorite system,very. Slow

Everything .just not what we need.Use another system that is more effective for our business and produces results.Your system doesn’t.

The software alleviates a lot of time consuming task allowing myself and staff to spend our time on task that help build my business.

As a business owner my time is valuable and better spent with guests than in front of a computer. Indexic offers as very simple and user-friendly interface. Not to mention their support team is second to none.

I honestly cannot list any flaws with my software. If there is ever an issue, after a short email or phone called it is always solved.

Best group to work with, [SENSITIVE CONTENT] answers all calls or returns calls quickly

It is a easy system that all office help catches on to very quickly. Indexic team works to try to keep you happy, and they respond with new products.

We have no concerns with the software, thay work hard to keep the system current.

Same as above but thought it could go here as well...The software allows for streamlined integration of multiple booking platforms necessary for our success as a tour operator. It also makes it easy to manage our day to day operations in terms of planning for staff and equipment. The ability for our staff to access the system real time on their phones in the field has been tremendously helpful as well. The ability to text our customers about changes in location, time of tour, inclement weather, rescheduling, etc has been absolutely critical to our communication and customer service. We get a lot of great feedback from customers on this aspect of our operation. Add to all of this the customer support we get from the Indexic team is second to none. I would rate their customer service the highest I have ever seen on all levels of the company.

The software allows for streamlined integration of multiple booking platforms necessary for our success as a tour operator. It also makes it easy to manage our day to day operations in terms of planning for staff and equipment. The ability for our staff to access the system real time on their phones in the field has been tremendously helpful as well. The ability to text our customers about changes in location, time of tour, inclement weather, rescheduling, etc has been absolutely critical to our communication and customer service. We get a lot of great feedback from customers on this aspect of our operation. Add to all of this the customer support we get from the Indexic team is second to none. I would rate their customer service the highest I have ever seen on all levels of the company.

There are some minor tweaks to the software that could be improved but I will let my wife [SENSITIVE CONTENT] respond to those in her review.

I can't say enough about this software. This company focuses on the "guts" of what is needed. The other software companies always have a new sales rep every 4-6 month calling me. I have had the same people from Indexic since I started with them. They actually are familiar with "what I know" and what I don't know how to do well on a computer.

This software is by far the most intuitive software out there. If your company is large and offers a lot of different activities this is for you. It's resource module allows you to schedule equipment across multiple activities. I do Jetski Rentals, Jetski Tours, Banana Boats, Boat rentals and Parasailing. The software allows me to maximize my equipment use. Example: We have guides take out our Jetski rentals and Safaris. If I am booked out my system will actually turn a boat into a guide ski, thus allowing me to rent out one more ski. That is just the tip of the iceberg. If I do a package of multiple activities. It assigns the correct resources to the activity. There is no way you can over book!!!!

Nothing. The owners and support staff have been helpful every step of the way. I have actually called them after hours and the picked up the phone to help me.

It has been great! We have had several bookings and has worked very well in our business.

We really like the staff at Indexic. It was a challenge for me at first to learn the the reservation software because I had not used anything for boat rentals in the past. Once I learned it, it was so simple. The staff really worked with me to make sure I fully understood their product.

I know I am not utilizing their product to my full potential. I am sure I am missing out on things but have failed to take the time to learn it in more detail. They are always willing to help, I just need to make the time to do it.

From the start with [sensitive content hidden] being patient with follow up and them explaining the advantages for our company to utilize Indexic with a simple not pushy pitch is what steered me to giving it a try with no regrets and once we started working directly with [sensitive content hidden] that were also very patient in helping us, we knew this system was going to be a great fit for our company!

The support of integrating our system and easy to use process makes aReservartion a no brainer for us and our staff!

Change can always be difficult and after starting with one process and having the staff train again to the updated system and process was a challenge but ultimately it all worked out. Another true aspect of us deciding on utilizing Indexic is because the offering of insurance for clients was in the works, and we are hopeful this does come to fruition for next season. If we have an option with another platform that has this option at a reasonable rate, we will have to entertain it. Also, and most importantly please try and get integration approved with GetMyBoat and other apps calendars. Thank you!

Easy to use. Great customer service. Very helpful when needed. Won't be changing anytime soon.

None at the time. Very helpful when wanting new features.

System is easy to use. Integrated with my website easily. It has the ability to update pricing and add other rental equipment options.

No complaints about areservation. It seems to have all the options I need even if I have to contact customer service for help on new things. Once I learn how to do what I need it works well.

Absolutely amazing!!! Wouldn't even think about changing to someone else.

This reservation system makes it super simple for your customers to sign up navigate through your schedule pick a time how many skis the interface is very easy to use on the back end and on the front end. It is cut down on my office support and that saves me money. Time. And keep my office staff happier. As well as my doc staff cuz they can see everything going on on the schedule. And everything is in live time

Nothing, not a single con I can think of.

My business is complicated because I have multiple locations and multiple types of resources and rates. Having all this in one platform has allowed me to spend more time to focus on other parts of my business and saved me from hiring a full-time reservationist. Whenever I have a question, the response time has been exceptional!

My business I believe is the hardest to get together working properly due to all of the locations, different inventories, rates and seasons...and [SENSITIVE CONTENT HIDDEN] got me going really quick and easily. There have been questions over the years on things and response to them have been exceptional! By taking reservations like this, I don't have to pay someone 30hrs/wk to manage the deliveries and pick-ups. I make money sleeping and print a report that tells me what to go do that day!

Most questions I get from people trying to use the system are that they don't understand what tickets are and they think 2 p.m. is the delivery time. People don't read the information on the screen and they end up calling texting and emailing those questions a lot.

Five stars all around. Software reliable and dynamic. Staff and support perfect. We love indexic.

I appreciate the support. Every single staff member is professional, friendly, responsive and fun. You could not have picked a better team. It’s why — even if there’s a small con to the software — I use the software.

Not really cons, but I would love an app instead of it being browser based.

It’s user friendly when making a reservation.

The mobile version can be better optimized for both user and operator.

Other than the obvious being able to allow customers to book their own excursions, I like the fact I receive an instant text message that someone has booked and can pull their reservation immediately. We cannot always answer every call, and this allows for us to assist all customers at one time.

This system is all inclusive of every need our boat rental company has. It's a one stop shop and makes it easy for us to use just one program.

If I had to choose a Least reason it would not be due to the program but for my inability to grasp all the different ways to process our needs. However, because the Indexic staff are here, around the clock, to make sure every transaction goes smoothly, I would still choose them over and over.

The simplicity of it. It is very user friendly.

I’m not a big fan of the new calendar and the fact that it shows two numbers (one for how many groups you have and one for total number of flyers). That can be confusing. I wish it only showed the number of flyers.

Excellent organization that has been a joy to work with and very attentive to whatever questions or needs we send their way!

The ability to book online or over the phone, and have the system manage the varied rental reservations needs from boat rentals, to waverunner rentals and tours to parasailing rides-- with varying rentals times and groups etc. has been incredible. The software has streamlined our operations and enabled us to service our customers quickly and efficiently.

I can't think of any cons off the top of my head.

The people that we have worked with; from the introduction to implementation to launch, have been incredible. We appreciate that we can call and get an answer within minutes. If we had changes that were necessary within the software, their IT department did their best to implement it efficiently. They listened to our needs and did their best to make them possible.

There are many steps to get to the final result. Training and mastering takes longer than expected. However, the support team quickly gets us to where we need to be if we can't figure it out.

I own a few businesses & I have to be honest, aReservation has the absolute best customer support team on the planet! There has never been a moment that I have been let down with thier support team. They take pride in the client experience end of the industry, their support rears each company they serve as its their company as well

I have to say it’s the support behind the product, there is 100’s of systems on the market, but the support is what is the most important.

I can’t say there is much I don’t like, they keep updating with in futures. So I am 100 % satisfied

Since using indexic we have fewer no-shows, we have a place to keep up with our customers. And anytime I need any help, the staff at indexic is there for me and stays on it till my problem is completely solved!!

I LOVE the customer service indexic provides!!! I LOVE how easy it is to use and make my reservations, keep up with what is going on, and just makes my life so much better!!

I don't like that I do not have enough time to learn everything indexic can do so I miss out on some resources I could be using.

We have had other reservation systems let us down but aReservation has worked flawlessly for us for many years.

This software is very user friendly and is easy to learn and to teach our employees how to use it.

There are no cons for this software. This software is perfect for our business.

Very good

Support staff and solving issues fast. Payment are right on time

Some features are clunky. Closing days or blocks of day are hard

Everything syncs together to make a well rounded booking platform. Our employees love the ease of use as well.

Areservation does not seem to have any cons that I’m aware of at this time.

This software is ALl Star caliber and certainly I would recommend.

I do all my work on the iPhone 13 and the software is compatible and easy to use.

I can’t really think of anything negative to talk about which shows a lot because I am picky.