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Client Success Manager

Help lead our Client Success team through the full lifecycle of the client to ensure long-term client satisfaction and growth.

Software Advice is an innovative demand generation service for the software industry. The Client Success Manager leads a team of Client Success Partners, responsible for client account growth and retention across each aligned territory, and Client Success Associates, who help provide support to the CS team. Client Success is responsible for the full lifecycle of the client, starting with onboarding, to ensure long-term client satisfaction.

What you’ll do:

  • Coach and develop the team by providing on-going feedback through meetings, shadowing, and performance reviews.
  • Track team performance and KPIs to be shared with Leadership on a monthly basis.
  • Manage a small set of accounts with the outcome of increased customer satisfaction, retention, and account growth.
  • Work closely with marketing on special projects such as creating client-facing collateral and education materials.
  • Work closely with the Engineering team on product updates and bug fixes for internal software.

What you’ll need:

  • 3+ years professional experience in an account management or client success role.
  • Proven leadership experience; management experience is a plus.
  • Experience building excellent client relationships, offering value added, insightful and strategic vision into their business.
  • Examples of up-selling/cross-selling additional services or products through direct sales and support-related discussions.

Who you are:

  • Highly adept at written and verbal communication.
  • Possess a strong curiosity and desire to understand complicated or confusing issues./li>
  • Comfortable selling to, influencing and building trust-based, value-added relationships with senior executives.
  • Able to solve complex problems and successfully manage ambiguity and unexpected change.
  • Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges.
  • Manages time effectively to stay ahead of workload through prioritization and focus on important tasks.
  • Highly adept at written and verbal communication.

What we offer:

  • A collaborative, positive culture. You’ll work with people who are as enthusiastic, smart and driven as you are. You’ll be managed by the best too.
  • Limitless growth and learning opportunities. We offer the excitement of a fast-paced entrepreneurial workplace and the professional growth opportunities of an established global organization.
  • Outstanding compensation. We offer a competitive salary and generous benefits; including a robust time off allowance and great “perks”.
We're dead set on hiring candidates with at least three plus years of management experience and 5 plus years of direct sales.. Bonus points if have experience in software or technology.

About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company. We help business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions. Our comprehensive suite of services delivers strategic advice and proven best practices to help clients succeed in their mission-critical priorities. Gartner is headquartered in Stamford, Connecticut, USA, and has more than 13,000 associates serving clients in 11,000 enterprises in 100 countries. For more information, visit gartner.com.

Software Advice is a Gartner company, so to be considered for a position here, you'll need to apply through the Gartner website.

Software Advice is a Gartner company, so to be considered for a position here, you'll need to apply through the Gartner website.

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