About Channel Gate

Channel Gate is an eCommerce solution, which enables businesses to streamline processes such as pricing, marketing, order fulfillment, inventory management and more from within a unified platform. Professionals can update and add product catalogs, optimize assets and track keywords to improve search rankings.

Channel Gate helps managers can launch stock-keeping units (SKUs) across several eCommerce channels and receive reports about product damages. Supervisors can create new bundles/sets from existing SKUs through a drag-and-drop interface using the Muzeboard tool. Additionally, administrators can gain insights into total revenue, products, consumer behavior trends, sales forecasts and other metrics.

Channel Gate's pricing is available on request and su...


Read More

Supported Operating System(s):

7 Reviews of Channel Gate

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 7 of 7 results

Do you use this product?Write a review

May 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2021

Channel Gate Recommended

Channel Gate provides excellent training and customer service/support. I highly recommend the software.

Pros

It is easy and quick to get items listed online. Whether doing a bulk upload or single entry, it is a quick and easy to complete. The reports available to review performance are well done.

Cons

Sometimes the images require manipulation before Channel Gate will accept.

Reasons for Choosing Channel Gate

Required by Cymax.

Response from Cymax Group

Replied May 2021

Thanks for the feedback. Image manipulation is a big part of eCommerce for sure. Every marketplace has its own image requirements and Channel Gate's Content Scoring feature guides your assets so they can actually get published. Also, we do offer graphic design as a paid service if you ever need a hand.

May 2021

Paola from Tvilum

Company Size: 501-1,000 employees

Industry: Furniture

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

May 2021

Very user friendly though not all features work all the time

Pros

I like how user friendly it is. If we have a new employee training for ChannelGate it tends to be very easy. The Seller Intelligence Platform is very useful along with the Order Management feature.

Cons

All the features on ChannelGate are great except they aren't always functional daily. In the Order Management tab there are times where it states we have "zero" orders to check. After continuously refreshing the feature typically isn't available until the end of the day which causes delay in reporting on our business end. Along with Order Management the Seller Intelligence Platform is about the same. The BI reports that are available currently are not functional and this has been going on for 2 days now.

Response from Cymax Group

Replied May 2021

Thanks for your feedback. I'll make sure our product team is notified that they could make improvements to the Order Management, that feature is still being developed. Also, we'll make sure the reporting is getting looked at. If you want to email any details around any of your concerns our product team is listening - support@channelgate.io - thanks again.

May 2021

DeShun from Safco Products

Company Size: 201-500 employees

Industry: Furniture

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

May 2021

Safco CG Review

It was presented to be user friendly but it is not. I am not allowed to see all of the related data needed.

Pros

Ease of writing product details & specifications

Cons

Adding product images with white backgrounds is super frustrating.

Reasons for Choosing Channel Gate

It was selected before my time.

Response from Cymax Group

Replied May 2021

Thanks for the feedback. We do offer paid graphic design services if you want help creating product images on white backgrounds. The white backgrounds are necessary for top marketplaces. If you can tell us the specific data that you're looking for we can make a feature request to add the data you want to our Seller Intelligence dashboards. Let us know what data you need - support@channelgate.io

April 2021

John from Lilola Home

Company Size: 11-50 employees

Industry: Furniture

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

User Friendly and Data Effective!

Overall we are very satisfied with the transparency Channel Gate data offers us.

Pros

Nagivating through Channel Gate is very easy, even for those who are not "tech savy". This is what Vendors like Lilola Home looks for since we are also about collecting data and efficiency. The interface allows new and current users to search and navigate with ease, whether its creating new listings, white label listings, checking marketplace items, and running data reports.

Cons

Nothing really stands out in terms of dislikes. I would suggest a search bar that can take you directly to whatever you are searching for relative to your Channel Gate account.

Response from Cymax Group

Replied May 2021

Thanks John, we really appreciate your business. Looking forward to continued success.

April 2021

Jordan from Legacy Classic

Company Size: 51-200 employees

Industry: Furniture

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

User Friendly Automation

It's one of my favorite platforms above all others. The data is beautifully translated, the interface is user friendly, and the team behind Channel Gate is helpful and efficient.

Pros

The product management is all concentration in one seamless location. Bulk exports/imports are easily manipulated thanks to insightful error reports. The seller intelligence platform is a pictorial glimpse into customer insights and buying trends without having to be an expert in Google analytics.

Cons

The monthly cost can be a bit of a push for smaller partners, but I feel that it elevates the understanding of the business model and makes implementation of new products and overall product editing a breeze.

Response from Cymax Group

Replied May 2021

This is a great review, thank you Jordan.

May 2021

Jeff from Compamia

Company Size: 11-50 employees

Industry: Furniture

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2021

Great Product Managing Tool

After getting to know the steps in the process for using Channel Gate, I find it to be one of the best vendor portals I've worked on.

Pros

Allows me to control product content, and make adjustments. Helps me monitor our products on the Marketplaces.

Cons

The product submission process is sometimes finicky. I had to learn "tricks" to get submissions approved. Having to submit multiple times is time consuming. Plus, it takes way too long for new submissions to be reviewed. I have waited over a minute for the result message, and when you're adding more than a hundred new SKU's - that's a lot of time in your day.

Response from Cymax Group

Replied May 2021

Thanks for this review Jeff. We're very happy you see Channel Gate as one of the best. Our product team has improved the platform speed this month. If there's a certain sticking spot please continue to let us know. I'll highlight your submission timing concern for the team. Maybe our vendor specialists can help your bulk product uploads to speed things up - I'll flag this review for them.

May 2021

Dave from CorLiving Distribution Ltd.

Company Size: 51-200 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2021

Worth a try

Pros

Easy to use and deploy, lots of features.

Cons

Lack of resources to learn how to use all the features.

Response from Cymax Group

Replied May 2021

Thanks for your feedback Dave. We do have a knowledge base of support articles that we know we can improve - https://channelgate.zendesk.com/hc/en-us If there's a specific feature you want to see covered please email us: support@channelgate.io