I am cataloging a Reform Jewish Synagogue of about 4,000 books in four locations at the synagogue. Each location is its own collection and all locations are searchable on the OPAC. i find this very helpful. I am almost done with the cataloging and I have enjoyed it immensely. ResourceMate is easy to use and I just get it.

I like this software. It is easy to use and does almost everything I want it to do. There are a very few reports that this software does not do like make a list by location by call number or barcode number. Anyone who is cataloging a small library collection on a budget should use this software.

This product does not make reports by location and then by call number or barcode number within location.

Previously we had card catalogs in three libraries with a common collection, making it impossible to keep all catalogs up to date with our volunteer staff. I think RM is a very good library automation system for small libraries. Since we are staffed by volunteers with only one of us with automation experience, the hosting by RM makes it possible for us to continue to be up to date in the software. Response to problems has been very good and timely. I appreciate that RM is always improving the software. The new OPAC allows us to improve on the presentation which is most desirable.

The new OPAC is beautiful! It is easy to use and to train others. The main differentiation our users want is large print and regular print, the information they want is call number, location and publication date; all these except location are now available in a grid format on the first result list. For collection analysis I like that the database looks like and works a lot like Microsoft Excel. The training videos are very good and easy to follow. The online help notes are easy to understand. Hosting by RM means fewer automation skills are necessary at our site.

A printed manual would be helpful. Even though the videos and online help are among the best I've seen, a printed manual would be so useful for many of our volunteers. Having location and availability on the first results screen would simplify the OPAC for users. Handling multiple copies could be less tedious. I would prefer that copy numbers reflect the number of copies currently in the collection. For example, Copy 1 and Copy 4 in a display can be confusing when there are no copies 2 and 3 in the collection.

The benefits were great to start with but have deteriorated for tiny libraries with simple needs and a volunteer staff. We've let our subscription lapse and probably won't ever renew it as your product no longer meets our needs. Too bad. I installed your system at special library where I consulted, and have recommended it to others as a consultant. Under the present circumstances I don't see how I can do that anymore. Now at the church, I'm stuck with a database that I spent hours constructing and is now useless. It's disheartening.

Originally, and this was some years back, it was easy to use, uncomplicated, and inexpensive.

All sorts of bells and whistles have been added that we don't need adding needless complication. Plus, costs have skyrocketed. For example, we've opened for a paper circulation system. Why does a small church need a computerized circulation system like a public or school library? A notebook catalog works just fine for us, but even production of that has gotten complicated. I'm a professional librarian but a volunteer. I've installed networked library software in public libraries with annual circulation, but I'm not going to spend hours wading through all these features we don't need at my church. I really wish you had a stripped down program for those of us with simple needs. What the heck, you had one and you did away with it.

We upgraded to the extended version of ResourceMate. 1)We love the fact that we can differentiate between the borrowing period for staff and the borrowing period for students. 2) Reading levels are now added automatically when data is imported -- so helpful in finding appropriate books for young readers. The Library Web OPAC has been a life saver during the pandemic. Students can reserve books right from the classroom or from home. This has been particularly helpful in boosting the Grade 2 and 3 reading programmes which depend so heavily on access to interesting books.

Lists of available books on reserve are presented in a seemingly random order. I understand that Jaywil Software is working to correct this. I also had a problem with the programme wanting to shut down from time to time. Oddly enough this problem has mostly gone away after purchasing a new scanner.

These are simple library functions. Adding and removing books and media. Tracking returns and takeouts. Sending overdue notices. Unless a report need redefining or something is just not working, I am not needed other than being sure I back the database up on a weekly basis. We have had two times when a computer problem showed the team how important these backups were. We will have to purchase a new main computer soon and will be very happy to have the backup available. I have used. help from Resource Mate on a number of occasions and found their assistance invaluable as well as pleasant. I felt they were on my side and not snickering at what I didn't know.

It is fairly easy to set up for use (does take time to populate library, but after being set up can be updated and managed by senior aged volunteers .

Can be hard for volunteers to find the reports they need and help is usually needed to make changes to a report.lem

Over 16,000 books and 1500 DVDs are being tracked and checked in and out to some 1250 prison inmates. Late notices (reminders) are prepared weekly. I am the sole operator, recording all new material, checking out all material, and checking in all material.

The stability of this software is its best characteristic. The software code is well-written and very stable. Everything you do within the software is instantly saved. Many options are available for pulling backups and if necessary restoring data. A user is never afraid of an equipment o electrical failure.

Fields cannot be renamed (to my knowledge). It is very difficult to custom design printouts, without mounting a steep learning curve. Fields have to be changed one at a time, with no known rapid change function where all fields with a certain designator may be changed or erased quickly.

During report writing sessions, I supply workshop participants with information resources in various formats including print. Resourcemate is able to record such training sections. With Resourcemate, I have created two tables; one holds particulars of workshop participants, while another contain records of resources. We relate the two tables with check-in and check-out activities. What is more fascinating about Resourcemate is that it has templates for printing catalogue cards, lables and reports. Once in a while, we need printed records The institution saved some money for training on the usage of Resourcemate. We used the available training DVDs for the community members' self orientation. For practical purposes, the finance had to be Certain on the necessity of the expenditure. We made use of Resourcemate's trial version to discover these amazing features

DVDs are now becoming obsolet. I wish the training resources were presented in a lighter downloadable file.

From the customer's perspective, this seems like a fairly small company, but we receive almost immediate and personal response for assistance in using the product, problems encountered and any software malfunctions. Requests and comments for improving the product to help with the way your library operates are often accommodated. (The customer would not necessarily receive such response and service from a large company.)

Complete integration of main database with the web OPAC and with generating spine labels, usage reports, producing professional [pdf] listings of holdings details using search criteria.

Patron checkouts are a bit awkward for some of our volunteers. The Reserve utility could use some adjustments.

Our library is still using a card catalog and I like not having to use a typewriter to set up each card. The print option for cards is fabulous.

The program is easy to use even for a non-techie like me. There are still features that I am learning, but we use it every day. It is nice to have all our books listed in the same place.

The directions are not always clear from the booklet as to how to do some things, but tech support has been helpful there.

Resourcemate is a very powerful and useful tool.

The basic functions of Resourcemate are easy to learn and easy to use. I like the flexibility of its functions. It is able to help me to perform all the tasks that I have needed to perform so far. Customer service [SENSITIVE CONTENT HIDDEN] has also been very patient, professional and informative.

It is a large and complex packet and I am sure that I have not explored all its capabilities, yet. I just have to take some time to explore.

Good

It has the capacity to handles our smaller Law Library holdings and is easy to work with. The migration process was painless.

The connection is a bit slow but that has been improving over time.

New materials are easily entered into the software, with online search to Library of Congress and Amazon. Barcodes and spine labels are printed with purchased supplies, and covered with protectors. It is easy to search for an entered title, and make changes if they need to be made. The price is within the available budget. The supplies have remained affordable. The students can check out their books by scanning their individual barcodes, and the staff can enter the returned materials.

The least is not an issue with software itself, but due to the Canadian location, shipping is higher than in the continental United States for supplies, especially for a parochial school with a limited budget, but we would not switch software for that reason.

We recently lost our connection with RM and we were down or three weeks Your representative did everything he could to correct the problem and eventually he did We thought for a lot of time the problem was at our end but it was not. The fault lay with RM was extremely patient and helpful throughout the process

This is our first experience with library software so we have nothing to compare to

Many features missing that would be helpful and difficulty getting answers

My school has had RM for over 11 years. I love it!

ResourceMate does everything I need it to do and more!

Not much to not like. Sometimes if you enter a title or name into the search bar incorrectly, instead of giving you an alternative, RM can't find it.

At present this product is meeting the needs of the library staff as we work towards providing for our patrons.

This software is easy to use. The updates are timely and add to the proper functioning of the software.

There are some glitches that may occur, however they are resolved one I make it known to the providers.