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Special Offer: Get up to 30% Off. Sale ends Jul 31st 2024! Jobber is a cloud-based field service management software solution that allows small and midsize service businesses to manage field staff, provide customer support, and expand business operations ...Read more about Jobber
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Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, s...Read more about Housecall Pro
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Service Fusion is an all-in-one, cloud-based field service management software. It caters to service contractors and businesses of all sizes across multiple industries. Service Fusion offers field service management, VoIP phone solutions, GPS fleet trackin...Read more about Service Fusion
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Sera helps small to mid-sized HVAC, plumbing, and electrical businesses make more money by cutting down their day-to-day chaos and helping focus on the highest-value work. Sera helps business owners concentrate only on what really matters, making it easi...Read more about Sera
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Zuper offers the most comprehensive and adaptable field service management solution for fast-growing service businesses, combining configurable workflows, best-in-class integrations, and industry-leading customer support. Zuper’s platform is easily custo...Read more about Zuper
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Transform your business with ServiceTitan's all-in-one software solution for residential and commercial field service businesses. With powerful tools that can increase revenue , supercharge your team, and provide real-time insights, ServiceTitan is trusted...Read more about ServiceTitan
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Service Autopilot is a cloud-based field service solution for lawn care, landscape maintenance, cleaning and snow removal organizations. For businesses of all sizes, Service Autopilot features client and lead management, scheduling and dispatching, routing...Read more about Service Autopilot
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The #1 software to run your entire business. FieldEdge by Xplor is a cloud-based field service management solution for home service contractors in fields including HVAC, plumbing, electrical and more. The field service software allows companies to manage b...Read more about FieldEdge
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Simpro is a powerful job management software solution created by trade contractors, for trade contractors. If your business struggles with quoting multi-stage projects, managing inventory, communicating with technicians, or any other areas of your workflow...Read more about Simpro
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Vonigo is a cloud-based field service solution for service businesses of all sizes. The solution's suite of applications is designed to help businesses manage day-to-day operations of service-based organizations, such as cleaning services, HVAC repair, plu...Read more about Vonigo
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ServiceWorks is a cloud-based solution that helps businesses manage field employees and service delivery operations. Key features include inventory management, route optimization, customer feedback, alerts/notifications, data storage, invoicing and dispatc...Read more about ServiceWorks
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GoCanvas is a cloud-based mobile business management system suitable for field service companies, including electrical, HVAC, pest control and plumbing. The solution is designed to work on any smartphone or tablet and can also be accessed on Windows comput...Read more about GoCanvas
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Commusoft is a cloud-based workforce management solution for field service companies of all sizes including plumbers, gas and heating engineers, electricians and oil technicians. It helps users to manage customer databases, quotations, jobs, engineer’s dia...Read more about Commusoft
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Striven is a cloud-based enterprise resource planning (ERP) solution suitable for many industries and organizations of all sizes. It offers features for accounting, inventory management, human resources, customer relationship management (CRM), project mana...Read more about Striven
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BuildOps for commercial HVAC, plumbing and electrical service businesses is a cloud-based field service management platform. BuildOps mobile and web based applications streamline communication between office staff and field technicians - improving both ope...Read more about BuildOps
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PestPac, a WorkWave software, is a web-based field service management solution, offering unique, features to improve productivity, profitability, and customer satisfaction. PestPac is a scalable solution that can serve single technicians or large business ...Read more about PestPac
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Field Squared is a cloud-based field service management automation platform, helping midsize to enterprise service organizations manage their service lifecycle in a unified platform. Including a native geospatial enterprise asset management engine, Field S...Read more about Field Squared
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Maidily is a simple and effective online scheduling software for maid service/cleaning businesses across the nation. Our online integrations (Stripe, Square, QuickBooks, and more) will give your customers the ability to purchase services through your web...Read more about Maidily
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Davisware is an all-in-one, comprehensive platform built for the trades by the trades. We have everything you need to streamline your commercial service business and operate at maximum efficiency. Our industry-specific solutions, Vision and GlobalEdge, ...Read more about Davisware
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Introducing GorillaDesk—a simple yet powerful software solution for field-service companies. Here’s why over 3,100 companies love GorillaDesk: • Ease of Use: Software is supposed to make your life easier, not harder. GorillaDesk is designed to be simple ...Read more about GorillaDesk
MobiWork® is a B2B Software-As-A-Service (SaaS) technology company founded in 2010 and headquartered in Boca Raton, Florida USA. Since its inception, MobiWork® has become a leading provider of mobile workforce software solutions and is a perfect fit for...Read more about MobiWork
SINC is a workforce management platform, which helps businesses create projects, schedule employees, assigns tasks, record feedback and communicate with on-site teams in real-time. The cost accounting functionality lets organizations analyze employee data ...Read more about SINC
AI-FM allows organizations to manage the entire business from end-to-end with just one platform, with tools for managing Workers, Customers, Jobs, and Assets (/w QR Code Scanning) by Geography & Time. REDUCED CONTRACTOR PRICING! Plus Integrations for Ch...Read more about AI Field Management
Tradify is job management software that helps organizations track and manage jobs from quote to invoice, in real time. Tradify was built for trade and service businesses such as electricians, plumbers, HVAC, building and construction, painting, service tec...Read more about Tradify
Powered Now is a cloud-based field service management solution which assists small contracting businesses with team scheduling, invoicing and billing. Its key features include GPS tracking, budget estimation, offline data recording, inter-team communicatio...Read more about Powered Now
This detailed guide will help you find and buy the right field service mobile apps software for you and your business.
Last Updated on August 21, 2024The mobile workforce wave is peaking, and by 2020, more than 105 million Americans will use mobile devices for work. Since most employees already have a smartphone, organizations are wise to allow workers to use the tools they’re most comfortable and productive with.
In addition, according to Field Technologies, using mobile devices to perform field service delivers some compelling benefits, including:
More tasks completed per worker
Increased revenue contribution per worker
Fewer visits per service request
Reduced logistics costs
Whether you dispatch technicians to repair HVAC units or maids to clean facilities, a mobile-enabled workforce helps companies save time and money with minimal hassle to implement.
This guide will help field service organizations learn how mobile apps can streamline their operations. We’ll cover:
What Is a Field Service Mobile App?
Benefits of Field Service Apps
Important Features to Consider
Field Service BuyerView Report
A mobile field service app offers the functionality of a desktop-based system anywhere. It gives managers and technicians real-time information to make smarter decisions from the field.
Map view on the HouseCall Pro mobile app
Field service workers can retrieve, edit and close out work orders as they arrive, eliminating the time needed to drive between an office and a job site.
The benefits are also passed on to customers, as mobile apps can remind technicians to arrive within the appointment window, instead of leaving customers waiting. In addition, managers can view the location of each worker, then assign new work orders to the technician closest to the jobsite.
Mobile work order apps can also integrate with other technology, such as maintenance, inventory or customer support management software, rounding out available functionality on-the-go.
A mobile app eliminates the need for paperwork and streamlines work order management. Below are some key mobile app benefits and how they help:
Native app capabilities. Native apps take advantage of a device's camera and GPS capabilities, so workers can snap photos or location data while at the worksite and add it to a customer’s or asset’s profile. GPS data also gives managers the ability to track workers as they move through daily tasks.
Real-time data. Web-enabled mobile devices allow users to quickly access important information they need when performing jobs, reducing time taken to search for paper documents.
Offline access. Most mobile apps continue to function offline, even if internet connectivity is spotty or nonexistent. Workers never have to worry about losing access to critical data while in the field.
Collaboration tools. When work orders are modified, or when managers need to relay important information to technicians quickly, they can send messages through the mobile app instantly.
Field service systems offer a variety of features, some of which help organizations take full advantage of mobile capabilities. Below are some key applications companies should evaluate before making a software investment:
Job timers | Getting the job done within the appropriate time frame is important, and having data on exactly how long common tasks take is critical. Many field service systems with mobile functionality also include the ability to time each task by activating a timer when starting. Over time, managers can gather data about common jobs to avoid bottlenecks. |
Inventory management | For industries that use an inventory of parts to repair machines or other materials, such as contractors, computer repair personnel, painters or cleaners, having inventory counts on hand makes management simpler. Many systems can display materials needed directly on work orders; technicians can change inventory numbers in the app, so counts are updated in real-time. |
Mobile checkout or invoicing | Get paid immediately after the task is done. Most apps include an invoicing feature users can edit on the fly then email directly to the customer. Some systems offer the ability to accept signatures or payment on the spot. |
Reporting | As workers travel from job to job, mobile apps can collect information about routes, labor hours, parts used and more. Managers can generate reports on data such as revenue, which employees are taking too long to complete common tasks or which parts are used most often. The more data you collect and analyze, the more easily you can identify areas for improvement. |
Integrations with accounting systems | You may not want to completely switch how you track costs and revenues, so some systems offer integrations with popular accounting platforms such as Sage or QuickBooks. Most systems at least allow you to import accounting information to keep all important data in one place. |
Software Advice regularly interacts with field service software buyers looking to automate their processes. We’ve analyzed these interactions to find out which features buyers are seeking, and we’ve found that about a quarter of buyers require mobile access.
Furthermore, the top reason field service professionals are looking for new software is to increase organization and efficiency; a work order app deployed to all field workers can deliver time savings and increase the number of completed tasks.
The field service industry, like many others, is changing rapidly with new technology. Here are some trends worth keeping in mind when searching for field service solutions:
The internet of things impacts field service. The internet of things (IoT)—the evolving connectivity of everyday objects to the network to send and receive data—has wide-reaching implications for nearly every industry. For field service, this approach is likely to become an industry best practice. The first step is implementing mobile strategies for technicians, so they can relay information back to the office in real time.
Rugged devices grow in demand. With this increased focus on mobility in field service, rugged mobile devices are in higher demand. Field service managers may only need “business-rugged” devices that are designed for frequent travel. But organizations may need semi- or fully-rugged devices to protect smartphones and tablets from mud, rain, corrosion or falls that may occur in more hazardous working conditions.