# Best Online Help Desk Software - 2026 Reviews & Pricing > Find the best Online Help Desk Software for your organization. Compare top Online Help Desk Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/category/3529-online-help-desk --- [Home](https://www.softwareadvice.com/) / Online Help Desk Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Online Help Desk Software of 2026 Updated June 11, 2026 On this page 1. Popular Comparisons 2. Buyers Guide Filter products 256 results ### Compare Products Showing 1 - 25 of 256 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​ The NinjaOne Unified IT Operations Platf...[Read more about NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** ([293 reviews](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/)) **10** recommendations Free trial Free version Integrations Integrations Slack Zendesk Suite +32 more +31 more +30 more NinjaOne's Best Rated Features 5.0Device Management See All NinjaOne's Worst Rated Features 4.13Access Controls/Permissions See All [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge b...[Read more about Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** ([4080 reviews](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)) **8** recommendations Free trial Free version Integrations Integrations Slack Trello +205 more +204 more +203 more Zendesk Suite's Best Rated Features 4.76Customer History See All Zendesk Suite's Worst Rated Features 3.71Contract/License Management See All [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT opera...[Read more about Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** ([731 reviews](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/)) **7** recommendations Free trial Free version Integrations Integrations Slack Dropbox Business +51 more +50 more +49 more Freshservice's Best Rated Features 4.94Single Sign On See All Freshservice's Worst Rated Features 3.25Collaboration Tools See All [Document360](https://www.softwareadvice.com/crm/document360-profile/) Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centrali...[Read more about Document360](https://www.softwareadvice.com/crm/document360-profile/) **4.7** ([292 reviews](https://www.softwareadvice.com/crm/document360-profile/reviews/)) **4** recommendations Free trial Free version Integrations Integrations Slack Microsoft Teams +25 more +24 more +23 more Document360's Best Rated Features 4.85Documentation Management See All Document360's Worst Rated Features 4.0Commenting/Notes See All [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT service delivery....[Read more about SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** ([519 reviews](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/)) **4** recommendations Free trial Free version Integrations Integrations Slack Trello +34 more +33 more +32 more SysAid's Best Rated Features 4.89Knowledge Management See All SysAid's Worst Rated Features 3.77Mobile Access See All [ChangeGear](https://www.softwareadvice.com/it-service/changegear-profile/) ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise with innov...[Read more about ChangeGear](https://www.softwareadvice.com/it-service/changegear-profile/) **4.0** ([51 reviews](https://www.softwareadvice.com/it-service/changegear-profile/reviews/)) **4** recommendations Free trial Free version Integrations Integrations Jira Microsoft SharePoint +3 more +2 more +1 more [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution....[Read more about HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** ([195 reviews](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/)) **3** recommendations Free trial Free version Integrations Integrations Slack WordPress +5 more +4 more +3 more HelpCrunch's Best Rated Features 5.0Email Management See All HelpCrunch's Worst Rated Features 4.33Ticket Management See All [Hector](https://www.softwareadvice.com/help-desk/hector-profile/) Looking for an easier way to keep track of your equipment, software, and inventory? Hector is a cloud-based asset inventory mana...[Read more about Hector](https://www.softwareadvice.com/help-desk/hector-profile/) **4.7** ([6 reviews](https://www.softwareadvice.com/help-desk/hector-profile/#reviews)) **3** recommendations Free trial Free version Integrations Integrations Microsoft Excel Google Calendar +12 more +11 more +10 more [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multip...[Read more about Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** ([824 reviews](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/)) **3** recommendations Free trial Free version Integrations Integrations Salesforce Sales Cloud Talkdesk +16 more +15 more +14 more Salesforce Service Cloud's Best Rated Features 4.90Call Scripting See All Salesforce Service Cloud's Worst Rated Features 3.67Full Text Search See All [Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/) The AI-Powered Helpdesk for Modern B2B Teams Supportbench is the most complete helpdesk platform built specifically for B2B sup...[Read more about Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/) **4.9** ([116 reviews](https://www.softwareadvice.com/help-desk/supportbench-profile/reviews/)) **2** recommendations Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +11 more +10 more +9 more Supportbench's Best Rated Features 5.0SSL Security See All Supportbench's Worst Rated Features 4.42Content Management See All [Atera](https://www.softwareadvice.com/help-desk/atera-profile/) Atera is an agentic AI platform that assists with IT management, ticketing, and more. It offers IT teams and MSPs a digital work...[Read more about Atera](https://www.softwareadvice.com/help-desk/atera-profile/) **4.5** ([449 reviews](https://www.softwareadvice.com/help-desk/atera-profile/reviews/)) **2** recommendations Free trial Free version Integrations Integrations TeamViewer ONE QuickBooks Online +19 more +18 more +17 more Atera's Best Rated Features 5.0Problem Management See All Atera's Worst Rated Features 3.0Backup and Recovery See All [Guru](https://www.softwareadvice.com/help-desk/guru-profile/) Guru is the AI Source of Truth that unifies your company’s data and delivers cited, permission-aware answers, chat, and research...[Read more about Guru](https://www.softwareadvice.com/help-desk/guru-profile/) **4.8** ([639 reviews](https://www.softwareadvice.com/help-desk/guru-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Slack +39 more +38 more +37 more Guru's Best Rated Features 5.0SSL Security See All Guru's Worst Rated Features 4.10Assignment Management See All [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians...[Read more about Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) **4.7** ([1423 reviews](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/)) Free trial Free version Integrations Integrations Slack Google Workspace +16 more +15 more +14 more Zoho Assist's Best Rated Features 4.89Server Monitoring See All Zoho Assist's Worst Rated Features 3.97API See All [Notion](https://www.softwareadvice.com/project-management/notion-profile/) Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, records, calenda...[Read more about Notion](https://www.softwareadvice.com/project-management/notion-profile/) **4.7** ([2754 reviews](https://www.softwareadvice.com/project-management/notion-profile/reviews/)) Free trial Free version Integrations Integrations Google Docs Google Drive +76 more +75 more +74 more Notion's Best Rated Features 4.92@mentions See All Notion's Worst Rated Features 3.0Handwriting Recognition See All [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational A...[Read more about Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) **4.7** ([590 reviews](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/)) Free trial Free version Integrations Integrations Mailchimp WhatsApp +42 more +41 more +40 more Tidio's Best Rated Features 5.0Performance Metrics See All Tidio's Worst Rated Features 4.30Support Ticket Management See All [Splashtop](https://www.softwareadvice.com/remote-support/splashtop-profile/) Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users a...[Read more about Splashtop](https://www.softwareadvice.com/remote-support/splashtop-profile/) **4.7** ([734 reviews](https://www.softwareadvice.com/remote-support/splashtop-profile/reviews/)) Free trial Free version Integrations Integrations Spiceworks Cloud Help Desk Atera +7 more +6 more +5 more Splashtop's Best Rated Features 5.0Remote Support See All Splashtop's Worst Rated Features 3.86Session Recording See All [livepro](https://www.softwareadvice.com/collaboration/livepro-profile/) livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the ability to...[Read more about livepro](https://www.softwareadvice.com/collaboration/livepro-profile/) **4.8** ([182 reviews](https://www.softwareadvice.com/collaboration/livepro-profile/reviews/)) Free trial Free version Integrations Integrations Slack WordPress +7 more +6 more +5 more livepro's Best Rated Features 4.84Knowledge Base Management See All livepro's Worst Rated Features 4.57Full Text Search See All [ScreenConnect](https://www.softwareadvice.com/product/390169-ScreenConnect/) ScreenConnect is a cloud-based operations management solution that allows technicians to perform remote support, gain remote acc...[Read more about ScreenConnect](https://www.softwareadvice.com/product/390169-ScreenConnect/) **4.7** ([1896 reviews](https://www.softwareadvice.com/product/390169-ScreenConnect/reviews/)) Free trial Free version Integrations Integrations Zendesk Suite Freshdesk +7 more +6 more +5 more ScreenConnect's Best Rated Features 4.75Communication Management See All ScreenConnect's Worst Rated Features 3.93Diagnostic Tools See All [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. St...[Read more about LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** ([1787 reviews](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)) Free trial Free version Integrations Integrations PayPal Slack +105 more +104 more +103 more LiveAgent's Best Rated Features 5.0Routing See All LiveAgent's Worst Rated Features 3.75Mobile App See All [RemotePC](https://www.softwareadvice.com/help-desk/remotepc-profile/) RemotePC is a cloud-based and on-premise remote access management solution designed to help businesses communicate with clients,...[Read more about RemotePC](https://www.softwareadvice.com/help-desk/remotepc-profile/) **4.7** ([583 reviews](https://www.softwareadvice.com/help-desk/remotepc-profile/reviews/)) Free trial Free version RemotePC's Best Rated Features 5.0User Management See All RemotePC's Worst Rated Features 3.96Screen Recording See All [KnowledgeOwl](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/) Knowledge base software you'll enjoy using! If you're a documentation manager, customer success leader, or IT professional who...[Read more about KnowledgeOwl](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/) **4.8** ([237 reviews](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/reviews/)) Free trial Free version Integrations Integrations Slack Freshdesk +3 more +2 more +1 more KnowledgeOwl's Best Rated Features 5.0Knowledge Management See All KnowledgeOwl's Worst Rated Features 4.57Catalog Management See All [Shelf](https://www.softwareadvice.com/product/435224-Shelf/) Shelf is a cloud-based platform that helps modern businesses thrive with on-demand answers to the questions that block customer ...[Read more about Shelf](https://www.softwareadvice.com/product/435224-Shelf/) **4.8** ([106 reviews](https://www.softwareadvice.com/product/435224-Shelf/reviews/)) Free trial Free version Integrations Integrations Google Drive Slack +21 more +20 more +19 more Shelf's Best Rated Features 4.96Document Classification See All Shelf's Worst Rated Features 4.13Text Editing See All [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites...[Read more about LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) **4.6** ([1724 reviews](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/)) Free trial Free version Integrations Integrations Google Docs Slack +108 more +107 more +106 more LiveChat's Best Rated Features 5.0Visual Analytics See All LiveChat's Worst Rated Features 3.73Transfers/Routing See All [UpKeep](https://www.softwareadvice.com/cmms/upkeep-profile/) UpKeep is a web-based CMMS offering a mobile-first solution for maintenance teams, streamlining operations with asset and workfl...[Read more about UpKeep](https://www.softwareadvice.com/cmms/upkeep-profile/) **4.6** ([1324 reviews](https://www.softwareadvice.com/cmms/upkeep-profile/reviews/)) Free trial Free version Integrations Integrations Slack Microsoft Excel +23 more +22 more +21 more UpKeep's Best Rated Features 5.0Forms Creation & Design See All UpKeep's Worst Rated Features 4.0Inspection Management See All [Asset Panda](https://www.softwareadvice.com/inventory-management/asset-panda-profile/) Asset Panda is a cloud-based platform for facility managers that offers a suite of applications including asset tracking and mai...[Read more about Asset Panda](https://www.softwareadvice.com/inventory-management/asset-panda-profile/) **4.6** ([1364 reviews](https://www.softwareadvice.com/inventory-management/asset-panda-profile/reviews/)) Free trial Free version Integrations Integrations Slack Mailchimp +19 more +18 more +17 more Asset Panda's Best Rated Features 4.93IT Asset Management See All Asset Panda's Worst Rated Features 3.83Reorder Management See All 1 [2](https://www.softwareadvice.com/category/3529-online-help-desk/?page=2)[3](https://www.softwareadvice.com/category/3529-online-help-desk/?page=3)[4](https://www.softwareadvice.com/category/3529-online-help-desk/?page=4)[5](https://www.softwareadvice.com/category/3529-online-help-desk/?page=5) ... [11](https://www.softwareadvice.com/category/3529-online-help-desk/?page=11) ## Popular Comparisons [ Zoho Assist vs TeamViewer ONE ](https://www.softwareadvice.com/voip/teamviewer-profile/vs/zoho-assist/)[ LiveAgent vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[ LiveChat vs Freshdesk ](https://www.softwareadvice.com/crm/freshdesk-profile/vs/livechat/)[ Notion vs Wrike ](https://www.softwareadvice.com/project-management/notion-profile/vs/wrike/)[ EngageBay CRM vs ActiveCampaign ](https://www.softwareadvice.com/crm/activecampaign-profile/vs/engagebay/)[ UpKeep vs EZO ](https://www.softwareadvice.com/cmms/ezofficeinventory-profile/vs/upkeep/)[ NetSuite vs Asset Panda ](https://www.softwareadvice.com/inventory-management/asset-panda-profile/vs/netsuite-financials-accounting-software/) What's meant by the term "help desk software'" can be unclear. Go browse a handful of vendor websites, and you'll see the term "help desk" applied to two distinct groups of software—general customer service software and software for managing IT assets and services. While customer service and help desk software do share some common applications—a central ticket-tracking system, for example—they are by no means interchangeable. If you were to purchase [customer service software](https://www.softwareadvice.com/crm/customer-service-comparison/) to manage your small business's IT endpoints and networks, you'd quickly regret the decision. And if you tried managing your company's customers with software designed to manage computers and networks, you'd regret that all the more! This guide is about cloud-based help desk software for IT management. If you're looking for customer service software, take a look at our [customer service software buyer's guide](https://www.softwareadvice.com/crm/customer-service-comparison/#buyers-guide). But, if you're looking to manage and support your internal IT assets, you're in the right place. Here's what we'll cover: [What Is Online Help Desk Software?](#WhatIsOnlineHelpDeskSoftware) [Common Features of Online Help Desk Software](#CommonFeaturesofOnlineHelpDeskSoftware) [What Type of Buyer Are You?](#WhatTypeofBuyerAreYou) [Market Trends to Understand](#MarketTrendstoUnderstand) ## What Is Online Help Desk Software? Online help desk software helps companies manage their entire IT infrastructure, which can include: - Individual endpoints, such as desktop computers, laptops and tablets - Peripherals, such as printers, scanners and [POS systems](https://www.softwareadvice.com/retail/) - Back-end equipment, such as servers and backup storage systems - Networks and networking hardware, such as LANs, routers and Wi-Fi access points - Any software that keeps the business running and employees productive This is an IT-centric definition. From the point of view of the employees who rely on IT, online help desk software is more about getting support for IT _services_. It's a small but important distinction we'll discuss more below in the [Market Trends to Understand section](#MarketTrendstoUnderstandsection). Like most software, help desks began as on-premise (i.e., locally installed) software. Today, online help desk solutions are cloud-based, meaning that they're hosted, updated and maintained by the vendor. Many of these tools provide both cutting-edge functionality _and_ user-friendly interfaces. [RemedyForce](https://www.softwareadvice.com/patch-management/bmc-remedyforce-profile/) _is an online help desk solution that offers a user-centric interface_ For most small businesses, online help desks are the smartest choice. They require little (or no) installation of local software, are automatically updated and patched by the vendor, have lower startup costs and provide the best end-user and administrator experiences. ## Common Features of Online Help Desk Software [IT asset management](https://www.softwareadvice.com/help-desk/it-asset-management-comparison/) Tracks and manages all physical IT hardware owned by (or used within) a business. [Network monitoring](https://www.softwareadvice.com/network-monitoring/) **and management** Helps administrators control and configure networks and network access, while monitoring traffic and connections. [Knowledge management](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) Organizes the information, or knowledge, used by IT department employees. Can be used as a self-service resource for employees. **Configuration management** Manages the settings and permissions configured on individual devices. Lets administrators apply configuration or settings changes to multiple devices at once. **Service catalog management** A service catalog helps larger organizations guide their employees to the IT staff that can best support them. Service catalog management functions help administrators create and maintain these catalogs. **License management** Helps companies track and make the best use of their software licenses. **Remote access and control** Allows technicians to access and control a workstation from a remote location, facilitating remote diagnosis and resolution with minimal end-user involvement. **Impact analysis tools** Analyzes planned changes for any potential conflicts, flagging possible conflicts before the changes get rolled out. Provides a “look before you leap" style safeguard. **Service level agreement (SLA) management** SLAs guarantee that issues of a certain type will be addressed or resolved within a certain timeframe, among other service guarantees. These features allow users to set prioritization triggers, automatic escalations and other custom rules to ensure applicable issues are handled in compliance with an SLA. **ITIL compatibility** Information Technology Infrastructure Library (ITIL) is a set of IT service management best practices that ensure service management is aligned with business priorities. ## What Type of Buyer Are You? Online help desk are generally used in two different business contexts: **Internal.** This is traditionally the most common use. The help desk is the central platform for a company's internal IT department. It serves the company's local and remote employees. These buyers should look for platforms with core help desk functionality and determine requirements based on their company's IT environment, strategy and growth plans. **Managed service provider (MSP).** Companies can outsource their IT services management to third-party companies called managed service providers, or MSPs. MSPs should look for help desk systems with more robust remote access and control applications and tools for managing and monitoring individual service level agreements. ## Market Trends to Understand Over the past decade, IT service management has undergone a change in perspective. It began as an IT-centric discipline in which problems and services were managed with a focus on the underlying assets and tools. With today's more modern approach, IT service management focuses on the workflows that the IT department supports. This shift is also described as the consumerization of IT, a phrase explained in Gartner's "[Elevate the Employee Experience With Consumer-Oriented IT Service Delivery](https://www.gartner.com/document/3278718)" report. It states: "The consumerization of IT isn't so much about using consumer apps for business purposes. It's more about applying the tactics of consumerization to the IT fabric, so as to make employees more agile and engaged." (Full report available to Gartner clients.) Selecting the right online help desk platform can go a long way toward managing your company's IT to improve the end-user experience, while allowing your IT teams to manage these systems more effectively and efficiently.