--- title: "Best Conversation Intelligence Software - 2026 Reviews & Pricing" description: "" source_url: "https://www.softwareadvice.com/category/4847-conversation-intelligence/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / Conversation Intelligence Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Conversation Intelligence Software of 2026 Updated September 11, 2026 On this page 1. Popular Comparisons 2. Related Software Filter products 118 results ### Compare Products Showing 1 - 25 of 118 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### Product: CallRail 4.49 [(173)](https://www.softwareadvice.com/call-center/callrail-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and business communications software delivers real-time insights that help customers market with confidence. CallRail has grown its award-winning platform from G2 top-rated inbound call tracking software to include form tracking, conversation intelligence, and business communications products. Fitting seamlessly into existing workflows, CallRail integrates with leading marketing and sales software including HubSpot, Facebook, Salesforce, and Google Ads and Analytics. Additionally, CallRail’s Partner Program offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail. CallRail makes it easier for its partners to expand services, attract customers with greater lifetime value, and share revenue from referral sales. CallRail has been featured on the Inc. 5000 fastest growing companies and Deloitte Tech Fast 500 lists for multiple consecutive years. The Atlanta-based company is powered by more than 300 employees committed to delivering incredible products. They’ve earned CallRail spots on Inc. Magazine’s 2018 and 2019 Best Places to Work list as well as the Forbes Best Startup Employers list in 2020. For more information or to view a demo of the platform, visit http://www.callrail.com.... [Read more](https://www.softwareadvice.com/call-center/callrail-profile/) ### Best rated features: Real-Time Data 5.0 Third-Party Integrations 5.0 Source Tracking 5.0 Lead Segmentation 5.0 ### Worst rated features: Computer Telephony Integration 1.0 Call Scripting 1.0 Queue Management 2.0 [See all features](https://www.softwareadvice.com/call-center/callrail-profile/#key-features) ### Lead Tracking $55.00/month Track and analyze call and texts with Call Tracking for greater marketing insights, now with AI-powered conversation insights.... [Read more](https://www.softwareadvice.com/call-center/callrail-profile/#pricing-and-plans) ### Lead Tracking Complete $105.00/month Better understand your leads with Form Tracking and attribute form submissions as well as calls and texts back to marketing sources.... [Read more](https://www.softwareadvice.com/call-center/callrail-profile/#pricing-and-plans) ### Lead Conversion $165.00/month Unlock richer insights with Premium Conversation Intelligence™ to attract and convert more leads. [See full pricing details](https://www.softwareadvice.com/call-center/callrail-profile/#pricing-and-plans) ### Product: Fathom [Fathom](https://www.softwareadvice.com/product/423207-Fathom/) 4.96 [(809)](https://www.softwareadvice.com/product/423207-Fathom/reviews/) Best for:Call Recording ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Fathom is an AI meeting assistant designed for small and mid-sized businesses across sales, customer success, HR, product, and operations teams. The software is cloud-based, so no installation is required. Fathom automatically records, transcribes, and summarizes video meetings, letting teams focus on conversations rather than note-taking. Key features include automatic meeting summaries, action item detection, and searchable transcripts, which help teams stay aligned and reduce time spent on follow-ups. Fathom also integrates with popular CRM and productivity tools, making it straightforward to sync meeting notes directly into existing workflows. Support is available via email and a self-serve knowledge base.... [Read more](https://www.softwareadvice.com/product/423207-Fathom/) ### Best rated features: Predictive Analytics 5.0 Code-free Development 5.0 API 5.0 Search/Filter 5.0 [See all features](https://www.softwareadvice.com/product/423207-Fathom/#key-features) ### Free $0.00/month High quality meeting notes. Free forever. ### Premium $16.00/month Powerful AI meeting tools for individuals ### Team $15.00/month Collaboration for teams or early-stage companies. For 2+ users. [See full pricing details](https://www.softwareadvice.com/product/423207-Fathom/#pricing-and-plans) ### Product: Fireflies [Fireflies](https://www.softwareadvice.com/product/481852-Fireflies/) 4.88 [(735)](https://www.softwareadvice.com/product/481852-Fireflies/) Best for:Recording ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Fireflies is an AI-powered meeting assistant designed to transcribe, summarize, and analyze conversations across meetings, email, chat, and CRM systems. It serves teams in various industries such as sales, recruiting, marketing, engineering, healthcare, venture capital, and media production. Organizations from startups to large corporations use the software to create searchable knowledge bases of team communications and streamline workflow automation. The platform provides meeting transcription with speaker recognition in over 100 languages and features automatic language detection. Fireflies generates AI summaries that include overviews, bullet points, action items, and custom notes immediately after each meeting. It captures conversations through various methods, including an AI note taker bot for calendar meetings, a Chrome extension for Google Meet, mobile and desktop applications for in-person discussions, and support for audio and video file uploads. The Live Assist feature offers real-time suggestions and coaching during meetings. Conversation intelligence tools track speaker talk time, perform sentiment analysis, and allow users to search meeting history down to specific sentences and timestamps. The software includes AI Skills that automatically extract key details, generate follow-up emails, and produce insights tailored to specific business functions. Fireflies maintains enterprise-grade security standards with SOC 2 Type II, GDPR, and HIPAA compliance, along with zero data retention policies and private storage options to ensure customers retain full ownership of their data.... [Read more](https://www.softwareadvice.com/product/481852-Fireflies/) ### What users love - Streamlined meeting organization tools - Accurate searchable meeting transcripts - Detailed actionable meeting summaries ### To take in mind - Expensive and confusing pricing structure ### Best rated features: Recording 4.9 Call Recording 4.9 Call Transcription 4.8 Automatic Transcription 4.8 [See all features](https://www.softwareadvice.com/product/481852-Fireflies/#key-features) ### Product: Substrata [Substrata](https://www.softwareadvice.com/sales-performance-management/substrata-scip-profile/) 4.92 [(166)](https://www.softwareadvice.com/sales-performance-management/substrata-scip-profile/) Best for:Opportunity Management ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Substrata is a cloud-based sales communication platform built for B2B sales professionals, account executives, and revenue teams across industries. Substrata analyzes conversations, emails, and meetings to surface insights about buyer intent, engagement levels, and deal momentum, helping sales teams prioritize their efforts and respond more effectively. Core features include deal intelligence, email tracking, meeting analysis, and real-time alerts that flag changes in buyer behavior. Sales managers can use these insights to coach their teams and identify at-risk opportunities before they stall. The platform is deployed via the cloud and integrates with common email and calendar tools, making it straightforward to add to existing workflows. Small and mid-sized sales teams as well as enterprise organizations can use the platform to get a clearer picture of where deals stand. Support is available through email, a knowledge base, and live chat.... [Read more](https://www.softwareadvice.com/sales-performance-management/substrata-scip-profile/) ### Best rated features: Performance Metrics 5.0 Sales Trend Analysis 5.0 Recommendations 5.0 Opportunity Management 4.9 ### Worst rated features: Real-Time Notifications 4.0 [See all features](https://www.softwareadvice.com/sales-performance-management/substrata-scip-profile/#key-features) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/sales-performance-management/substrata-scip-profile/#pricing-and-plans) ### Product: Convin [Convin](https://www.softwareadvice.com/speech-analytics/convin-profile/) 4.87 [(232)](https://www.softwareadvice.com/speech-analytics/convin-profile/reviews/) Best for:Performance Management ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic environments. With AI-powered real-time agent assistance, automated quality assurance, and personalized coaching, Convin optimizes every interaction to boost agent performance and customer satisfaction. The platform analyzes every conversation, from lead qualification to post-interaction follow-ups, and provides actionable insights that drive better customer engagement and higher conversion rates. Convin’s scalable solution supports 70+ languages and integrates seamlessly into your existing systems, making it ideal for businesses of all sizes. AI Phone Calls (CX Suite): Automate inbound and outbound calls 24/7 with virtual agents across 70+ languages. Real-Time Agent Assist (Real-time Suite): Equip agents with live guidance and real-time tips to improve performance. Supervisor Assist (Real-time Suite): Monitor conversations and track sentiment trends to prevent escalations. Automated QA (Post-Interaction Suite): Use AI to score every call, chat, and email interaction, ensuring unbiased quality assurance. Automated Coaching (Post-Interaction Suite): Reduce onboarding time by 60% with AI-powered coaching based on top-performing agents. AI Learning Management System (Post-Interaction Suite): Track agent progress with customizable assessments and a rich knowledge base. Convin Insights (Voice of Customer Suite): Analyze 100% of conversations to uncover actionable insights into customer behavior and trends. Conversation Behavior Analysis (Voice of Customer Suite): Track winning and losing behaviors to refine the sales process and improve outcomes. Customer Intelligence (Voice of Customer Suite): Identify key customer sentiments, competitor mentions, and product features from customer conversations.... [Read more](https://www.softwareadvice.com/speech-analytics/convin-profile/) ### Best rated features: Performance Management 4.8 Training Management 4.8 [See all features](https://www.softwareadvice.com/speech-analytics/convin-profile/#key-features) ### Basic ₹80.00/month [See full pricing details](https://www.softwareadvice.com/speech-analytics/convin-profile/#pricing-and-plans) ### Product: Gong [Gong](https://www.softwareadvice.com/call-center/gong-profile/) 4.81 [(561)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) Best for:Mid-size businesses ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Gong is a cloud-based revenue intelligence platform built for B2B go-to-market teams across technology, media, telecommunications, professional services, financial services, healthcare, and manufacturing. It serves businesses of all sizes, with strong adoption among mid-market and enterprise organizations, and is used by more than 5,000 companies globally. The platform automatically records and transcribes calls, emails, and meetings, then logs activity directly into connected CRM systems to reduce manual data entry. Core features include AI-powered forecasting using 300-plus signals from real customer conversations, pipeline and deal tracking with full customer context, and sales engagement tools for account-based outreach. Gong also provides coaching tools such as call review, scorecards, and AI-generated highlights to help managers develop reps without added overhead. Sales enablement, pipeline management, forecasting, and engagement are consolidated into one platform, giving revenue teams a unified view of deals and accounts. AI agents automate tasks including follow-ups, pipeline updates, and forecast corrections. Support is available via a knowledge base and customer support channels. Gong complies with SOC 2 Type II, GDPR, and CCPA standards.... [Read more](https://www.softwareadvice.com/call-center/gong-profile/) ### What users love - Collaborative call review tools - Driving sales team improvement - In-depth conversation breakdowns ### To take in mind - Transcription accuracy limitations - Recording reliability and privacy issues ### Best rated features: Data Visualization 5.0 Trend Analysis 5.0 Sales Automation 5.0 Sales Trend Analysis 5.0 ### Worst rated features: Sales Onboarding & Training 1.0 Call Scripting 3.0 Sales Pipeline Management 3.0 [See all features](https://www.softwareadvice.com/call-center/gong-profile/#key-features) ### Product: Ringover [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.71 [(886)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivity. No expertise needed. Integrate Ringover with major CRMs (Salesforce, HubSpot, Pipedrive etc.) or with your helpdesk tools in just a few clicks. With Ringover, your professional communications are possible anywhere in the world - all it takes is an internet connection. Greatly scaling up in growth and adopted by over 10,000 users, Ringover is on track to become THE leader in European Cloud telephony, primed for rapid international development in the markets for Spain and the United Kingdom.... [Read more](https://www.softwareadvice.com/voip/ringover-profile/) ### What users love - Comprehensive call tracking features - Intuitive and user-friendly interface - Responsive and helpful support team ### To take in mind - Inconsistent audio and device issues - Occasional lag and slow response - Frequent connectivity interruptions ### Best rated features: Contact Database 5.0 Call Scheduling 5.0 Call List Management 5.0 Electronic Signature 5.0 ### Worst rated features: Monitoring 2.8 Call Tagging 3.0 [See all features](https://www.softwareadvice.com/voip/ringover-profile/#key-features) ### Smart $29.00/month This plan provides all-in-one calls, video & chat. ### Power $54.00/month This plan offers analytics, productivity and integrations. ### Advanced $64.00/month [See full pricing details](https://www.softwareadvice.com/voip/ringover-profile/#pricing-and-plans) ### Product: WhatConverts [WhatConverts](https://www.softwareadvice.com/marketing/whatconverts-profile/) 4.90 [(50)](https://www.softwareadvice.com/marketing/whatconverts-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary WhatConverts is a cloud-based lead tracking and reporting platform built for marketing agencies, franchise businesses, and small to midsize companies across a range of industries. It captures leads from phone calls, forms, chats, and transactions, then ties each lead back to the marketing source that generated it. WhatConverts helps teams understand which campaigns, keywords, and channels are driving real business results. Core features include call tracking with recording and transcription, multi-channel lead capture, customizable reporting dashboards, and lead management tools that let users score, filter, and organize incoming leads. Marketing agencies can use WhatConverts to demonstrate campaign performance to clients through white-labeled reports. Franchise and multi-location businesses benefit from consolidated reporting across all locations in a single view. The platform integrates with popular tools such as Google Ads, Google Analytics, and various CRM systems. Support is available via live chat, email, and a searchable knowledge base with guides and tutorials.... [Read more](https://www.softwareadvice.com/marketing/whatconverts-profile/) ### Best rated features: ROI Tracking 5.0 Performance Metrics 5.0 Lead Management 5.0 Call Recording 4.8 ### Worst rated features: Call Transcription 1.0 Keyword Tracking 4.0 Real-Time Reporting 4.0 CRM 4.0 [See all features](https://www.softwareadvice.com/marketing/whatconverts-profile/#key-features) ### Call Tracking $30.00/month Includes $30 free usage credit. ### Plus $60.00/month Includes $30 free usage credit. ### Pro $100.00/month Includes $30 free usage credit. [See full pricing details](https://www.softwareadvice.com/marketing/whatconverts-profile/#pricing-and-plans) ### Product: Ebsta [Ebsta](https://www.softwareadvice.com/crm/ebsta-profile/) 4.80 [(104)](https://www.softwareadvice.com/crm/ebsta-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Available Software Advice Summary 69% of salespeople are failing to hit quota. It's not sustainable. If you do as you always have done, you are doomed to repeat the same mistakes. Ebsta guides reps to more effective pipeline reviews, forecast calls, and sales processes. Over 500+ customers trust Ebsta to improve the effectiveness of their sales teams. Ebsta adapts to the sales team's methodology, sales process, and objectives to support teams with effective decision-making at every stage.... [Read more](https://www.softwareadvice.com/crm/ebsta-profile/) ### Best rated features: Activity Tracking 5.0 Engagement Tracking 5.0 Customer Database 5.0 Reporting/Analytics 5.0 [See all features](https://www.softwareadvice.com/crm/ebsta-profile/#key-features) ### Conversation Intelligence $50.00/month Billed annually. Available with Salesforce and HubSpot ### Relationship Intelligence $60.00/month Billed annually. Only available with Salesforce ### Revenue Intelligence $70.00/month Billed annually. Available with Salesforce and Hubspot [See full pricing details](https://www.softwareadvice.com/crm/ebsta-profile/#pricing-and-plans) ### Product: ZoomInfo Chat [ZoomInfo Chat](https://www.softwareadvice.com/marketing/insent-profile/) 4.94 [(17)](https://www.softwareadvice.com/marketing/insent-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances human-first, highly-targeted experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture experiences via chatbot for everyone.... [Read more](https://www.softwareadvice.com/marketing/insent-profile/) ### Product: Demodesk Coaching & AI [Demodesk Coaching & AI](https://www.softwareadvice.com/product/518978-Demodesk-Coaching-AI/) 4.88 [(17)](https://www.softwareadvice.com/product/518978-Demodesk-Coaching-AI/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Demodesk Coaching and AI is a cloud-based conversation intelligence and sales coaching platform serving small, mid-size, and enterprise businesses in sales-driven industries. Demodesk Coaching and AI records, transcribes, and analyzes sales calls, then surfaces coaching insights to help managers identify skill gaps and improve team performance. Core features include AI-powered call summaries, scorecards, deal tracking, and automated coaching recommendations based on real call data. Sales teams can review recorded meetings, flag key moments, and track rep progress over time. Managers gain visibility into pipeline health and conversation trends without manually reviewing every call. The platform is deployed in the cloud and integrates with common CRM and video conferencing tools. Support is available via email, live chat, and an online knowledge base.... [Read more](https://www.softwareadvice.com/product/518978-Demodesk-Coaching-AI/) ### Best rated features: Speech Recognition 5.0 Dashboard 5.0 Conversation Intelligence 5.0 Scheduling 5.0 ### Worst rated features: AI Writing Assistant 4.0 [See all features](https://www.softwareadvice.com/product/518978-Demodesk-Coaching-AI/#key-features) ### Coaching & AI €49.00/year AI sales coaching, AI sales assistant, CRM automation, and AI analyst included [See full pricing details](https://www.softwareadvice.com/product/518978-Demodesk-Coaching-AI/#pricing-and-plans) ### Product: Outdoo AI [Outdoo AI](https://www.softwareadvice.com/product/265316-Outdoo/) 4.88 [(16)](https://www.softwareadvice.com/product/265316-Outdoo/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Outdoo AI is a cloud-based sales coaching and enablement platform serving SMB, mid-market, and enterprise teams across industries. The software helps sales managers identify skill gaps, deliver targeted coaching, and track rep performance over time. Core features include AI-assisted call analysis, scorecards, coaching workflows, and performance dashboards. Outdoo AI gives managers visibility into individual and team progress, helping organizations build consistent sales habits and improve onboarding for new hires. The platform integrates with common CRM and communication tools, reducing manual data entry for sales teams. Support is available via email, live chat, and an online knowledge base.... [Read more](https://www.softwareadvice.com/product/265316-Outdoo/) ### Best rated features: Reporting/Analytics 5.0 Recording 5.0 Call Reporting 5.0 Data Import/Export 5.0 [See all features](https://www.softwareadvice.com/product/265316-Outdoo/#key-features) ### Enterprise (Custom Plan) Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/product/265316-Outdoo/#pricing-and-plans) ### Product: Traq.ai [Traq.ai](https://www.softwareadvice.com/live-chat/traq365-profile/) 4.92 [(12)](https://www.softwareadvice.com/live-chat/traq365-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Traq.ai is a cloud-based conversation intelligence and sales coaching platform built for sales teams across insurance, financial services, and other industries. Small to mid-sized businesses can use Traq.ai to record, transcribe, and analyze sales calls, surfacing insights that help managers coach reps and improve close rates. Core features include automatic call recording, AI-powered transcription, keyword tracking, deal intelligence, and performance scorecards. Sales managers can review call highlights and identify coaching opportunities without listening to full recordings. The platform also provides CRM integrations to sync call data with existing workflows. Support is available via email, live chat, and an online knowledge base.... [Read more](https://www.softwareadvice.com/live-chat/traq365-profile/) ### Best rated features: Call Reporting 5.0 Assessment Management 5.0 On-Demand Recording 5.0 Call Recording 5.0 [See all features](https://www.softwareadvice.com/live-chat/traq365-profile/#key-features) ### Individual $30.00/month ### Professional Plan $60.00/month [See full pricing details](https://www.softwareadvice.com/live-chat/traq365-profile/#pricing-and-plans) ### Product: LoyJoy [LoyJoy](https://www.softwareadvice.com/marketing/loyjoy-profile/) 4.92 [(12)](https://www.softwareadvice.com/marketing/loyjoy-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary LoyJoy is the simplest enterprise platform for AI Agents that resolve customer inquiries end-to-end via chat and phone. Built by your own business teams with drag-and-drop, no coding required: a first prototype in 15 minutes, in production in 2 to 4 weeks, while IT keeps full governance. LoyJoy goes beyond answering questions. Over 100 process modules execute complete service and sales processes and integrate with SAP, Salesforce, CRM, ERP and legacy systems. Chat and phone run from one platform, with Speech-to-Speech for natural voice dialogues. Made in Germany and EU-hosted, designed for GDPR, the EU AI Act, DORA and BFSG. Over 100 enterprises trust LoyJoy, including RTL+, R+V, TRUMPF, Vaillant and SCHOTT, reaching up to 98% automation at RTL+.... [Read more](https://www.softwareadvice.com/marketing/loyjoy-profile/) ### Best rated features: Intent Recognition 5.0 Customer Database 5.0 Activity Dashboard 5.0 Live Chat 5.0 [See all features](https://www.softwareadvice.com/marketing/loyjoy-profile/#key-features) ### Starter €390.00/month For small businesses and startups. 1 AI agent, 1,000 chat conversations, 250 phone minutes included. Knowledge search, web search, product recommendations. Email integration. 2 chat languages, phone in German and English. Staging and live versions. EU hosting, GDPR compliant.... [Read more](https://www.softwareadvice.com/marketing/loyjoy-profile/#pricing-and-plans) ### Professional €1,490.00/month For mid-sized companies. 5 AI agents, 3,000 chat conversations, 500 phone minutes included. BPMN 2.0 workflows, API integrations (Salesforce, HubSpot, SAP, etc.), MCP support. 39 chat languages, phone in German and English. WhatsApp available. Advanced analytics dashboard. EU hosting, GDPR compliant.... [Read more](https://www.softwareadvice.com/marketing/loyjoy-profile/#pricing-and-plans) ### Enterprise Custom Pricing available upon request For enterprises with procurement processes or legal requirements. 50 AI agents, 10,000 chat conversations, 1,000 phone minutes included. BPMN 2.0 workflows, API integrations (Salesforce, HubSpot, SAP, etc.), MCP support. 39 chat languages, phone in German and English. WhatsApp available. SSO with Microsoft Entra ID. Full analytics dashboard with data warehouse export. 5 versions with rollback. Custom contracts available. 99.8% SLA. EU hosting, GDPR, EU AI Act, DORA, and BFSG compliant.... [Read more](https://www.softwareadvice.com/marketing/loyjoy-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/marketing/loyjoy-profile/#pricing-and-plans) ### Product: Eric.ai [Eric.ai](https://www.softwareadvice.com/product/524774-Eric-ai/) 4.87 [(15)](https://www.softwareadvice.com/product/524774-Eric-ai/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Eric.ai is an AI-powered meeting assistant. It automates the tasks of note-taking, transcription, and action item tracking. Designed for teams, Eric.ai eliminates the need for manual meeting administration and allows professionals to focus on the substance of their discussions. Eric.ai's key features include automatic meeting transcription across popular video conferencing platforms. The AI-powered assistant captures meeting minutes, action items, and summaries in real-time. It also automatically assigns owners and due dates to action items. This provides timely reminders to keep teams on track. All of a user's meeting data is stored in a centralized, searchable repository. This transforms the meeting experience into a valuable knowledge base. Eric.ai seamlessly integrates with existing productivity tools. This streamlines workflows and eliminates the need for duplicate data entry. The software adheres to the highest security standards and is fully compliant with ISO27001, safeguarding sensitive meeting information.... [Read more](https://www.softwareadvice.com/product/524774-Eric-ai/) ### Best rated features: User Management 5.0 File Sharing 5.0 Collaboration Tools 5.0 Data Import/Export 5.0 ### Worst rated features: Task Tagging 3.0 AI/Machine Learning 3.0 [See all features](https://www.softwareadvice.com/product/524774-Eric-ai/#key-features) ### Free $0.00/month Free plan ### Starter $19.00/month 25 hours of meetings every month plus many more features available. ### Pro $39.00/month 75 hours of meetings every month plus many more features available. [See full pricing details](https://www.softwareadvice.com/product/524774-Eric-ai/#pricing-and-plans) ### Product: Sales Ask [Sales Ask](https://www.softwareadvice.com/product/520940-Sales-Ask/) 5.0 [(9)](https://www.softwareadvice.com/product/520940-Sales-Ask/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Sales Ask is an AI sales coaching platform built for home service, home building, and home remodeling companies in North America. It serves businesses in HVAC, roofing, plumbing, painting, windows and doors, chimney services, remodeling, and dental or DSO organizations, supporting field sales teams of 5 to 200 reps. The platform is cloud-based, with a mobile app for iPhone, iPad, and Apple Watch that records conversations offline. A web-based dashboard gives managers remote visibility into field and showroom interactions. Core features include automatic recording and transcription of in-person and virtual sales meetings, AI-generated summaries capturing budget, objections, and competitor mentions, and real-time coaching prompts delivered during live conversations. Playbook adherence scoring evaluates each rep against a custom sales methodology. After each meeting, reps receive targeted feedback and AI-drafted follow-up messages. CRM records are updated automatically, removing manual data entry. Revenue attribution connects coaching activity to closed jobs via ServiceTitan integration. Sales Ask covers the full sales lifecycle, including call center, field appointments, and post-visit follow-up. Support options include a knowledge base and vendor-managed onboarding, with dedicated support available for enterprise teams.... [Read more](https://www.softwareadvice.com/product/520940-Sales-Ask/) ### Best rated features: Commenting/Notes 5.0 Sales Reports 5.0 Real-Time Analytics 5.0 Automatic Transcription 5.0 [See all features](https://www.softwareadvice.com/product/520940-Sales-Ask/#key-features) ### Product: Kickscale [Kickscale](https://www.softwareadvice.com/product/511080-Kickscale/) 4.86 [(14)](https://www.softwareadvice.com/product/511080-Kickscale/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Kickscale is a cloud-based AI revenue intelligence platform built for B2B sales teams of 10 or more people, with a strong focus on companies in the DACH region and broader Europe. It serves sales representatives, account executives, managers, revenue operations, and leadership teams, particularly in software and technology industries. The platform automatically records, transcribes, and summarizes video calls, phone calls, and in-person meetings, then writes structured data directly into HubSpot, Salesforce, Pipedrive, and Zoho — with no manual entry required. Conversation intelligence analyzes calls for objections, buying signals, and qualification gaps using frameworks such as MEDDIC, BANT, and SPICED. AI coaching delivers automated, per-call feedback to sales reps and gives managers a team coaching dashboard. Deal health scores, win probability estimates, and pipeline forecasts are generated from actual conversation data. Automated deal alerts flag missing decision-makers or unresolved objections before they affect outcomes. Kickscale is hosted on European infrastructure in Germany and is GDPR-compliant by default. Customer data is never used to train AI models. Support is available via email and a knowledge base.... [Read more](https://www.softwareadvice.com/product/511080-Kickscale/) ### Best rated features: Collaboration Tools 5.0 Notes Management 5.0 Task Management 5.0 Scheduling 5.0 ### Worst rated features: Templates 2.0 Customizable Templates 4.0 [See all features](https://www.softwareadvice.com/product/511080-Kickscale/#key-features) ### Assistant & Coach €49.00/month For SDRs, AEs, and CSMs who want to turn every meeting into action – not admin. Perfect if: You want to win back the hours you lose every week to CRM admin and follow-ups.... [Read more](https://www.softwareadvice.com/product/511080-Kickscale/#pricing-and-plans) ### Revenue Intelligence €89.00/month For revenue teams who want clarity on pipeline, forecast, and performance – not guesswork. Perfect if: Your team plans, forecasts, and optimizes and you're done making calls based on gut feeling.... [Read more](https://www.softwareadvice.com/product/511080-Kickscale/#pricing-and-plans) ### Enterprise Custom Pricing available upon request For revenue organizations with 50+ reps running complex, multi-stage sales processes. Perfect if: You run multiple sales teams, regions, or product lines – and off-the-shelf AI doesn't cut it.... [Read more](https://www.softwareadvice.com/product/511080-Kickscale/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/product/511080-Kickscale/#pricing-and-plans) ### Product: Zipteams [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) 4.70 [(73)](https://www.softwareadvice.com/voip/zipteams-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Zipteams is a cloud-based AI sales platform that helps sales and revenue teams manage lead engagement, qualification, and conversion in one place. It suits businesses of varying sizes, with documented use cases in EdTech, career counseling, and financial services. Core features include an AI dialer and calling agents, conversation intelligence with call recording and transcription, BANT intent detection, and automated meeting summaries after every call. The Zip Score tool audits call quality using configurable scoring parameters and sends automated training reports to sales reps and managers. Talk-to-listen ratio monitoring and participant sentiment scoring help identify gaps in sales conversations. An embeddable meeting widget lets prospects connect instantly from a website or landing page, with browser-based meeting rooms that require no app download. Meeting scheduling includes round-robin routing, and CRM workflow automation reduces manual data entry. Sales pipeline analytics and dashboards surface funnel drop areas to support closing efforts. Zipteams integrates with third-party apps and CRM systems to keep data current across tools. Support options include a knowledge base, with additional assistance available via email and chat channels.... [Read more](https://www.softwareadvice.com/voip/zipteams-profile/) ### Best rated features: Lead Assignment 5.0 Real-Time Reporting 5.0 Lead Capture 5.0 Meeting Notes 5.0 [See all features](https://www.softwareadvice.com/voip/zipteams-profile/#key-features) ### Product: Salesteq [Salesteq](https://www.softwareadvice.com/product/524768-Salesteq/) 5.0 [(6)](https://www.softwareadvice.com/product/524768-Salesteq/) ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary Salesteq is an all-in-one sales management platform that uses artificial intelligence to capture leads, handle customer interations and execute deals. Its Wingman AI allows businesses to automatically update data, predict trends, and manage tasks and more. Key features include customer relationship management, automated lead identification, sales reporting, calendar sync, AI customization, and third party integrations.... [Read more](https://www.softwareadvice.com/product/524768-Salesteq/) ### Best rated features: AI/Machine Learning 5.0 [See all features](https://www.softwareadvice.com/product/524768-Salesteq/#key-features) ### Product: Mediafly [Mediafly](https://www.softwareadvice.com/crm/mediafly-profile/) 5.0 [(5)](https://www.softwareadvice.com/crm/mediafly-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Mediafly is a revenue enablement platform that helps enterprise and mid-sized businesses in CPG, manufacturing, life sciences, and financial services manage sales content, buyer engagement, and revenue intelligence. The software is deployed via the cloud and works across web, desktop, and mobile devices. Mediafly gives sales teams a central library for storing and sharing content, with tools to track how buyers interact with materials after they are sent. Coaches and managers can use built-in conversation intelligence to review sales calls and identify skill gaps. Revenue forecasting tools pull pipeline data together so leaders can spot risks and make informed decisions. Integrations with CRM platforms keep data consistent across systems. Businesses in complex, content-heavy sales environments can benefit from Mediafly's analytics, which show which materials drive deals forward. Support is available through a knowledge base, email, and dedicated customer success resources, making it accessible for teams at various stages of sales technology adoption.... [Read more](https://www.softwareadvice.com/crm/mediafly-profile/) ### Best rated features: Customizable Templates 5.0 Engagement Tracking 5.0 Content Management 5.0 Activity Dashboard 5.0 [See all features](https://www.softwareadvice.com/crm/mediafly-profile/#key-features) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/crm/mediafly-profile/#pricing-and-plans) ### Product: Postscript [Postscript](https://www.softwareadvice.com/product/483269-Postscript/) 4.70 [(10)](https://www.softwareadvice.com/product/483269-Postscript/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Postscript is an SMS marketing and sales platform built exclusively for Shopify merchants and ecommerce brands, from growing direct-to-consumer businesses to large-scale stores and agencies managing multiple accounts. It is deployed as a cloud-based web application with a native Shopify app integration. Core features include SMS and MMS campaign creation, a drag-and-drop Flow Builder with over 65 automation triggers for welcome series, abandoned cart, post-purchase, and back-in-stock flows, and subscriber segmentation using more than 45 filters. List growth tools such as popups, embedded forms, and landing pages help brands expand their subscriber base. The CashBack tool supports incentive-based subscriber acquisition while controlling redemption costs. RCS messaging adds rich cards, carousels, and product link actions. AI features include Infinity Testing, which automatically generates and tests message variants to improve revenue performance, and Shopper, a conversational AI assistant that handles the majority of subscriber interactions without human escalation. TCPA compliance safeguards are built into all features. A managed service option, Postscript Plus, pairs the platform with SMS strategy experts. Support is available through help documentation and integration with help desk platforms.... [Read more](https://www.softwareadvice.com/product/483269-Postscript/) ### Best rated features: Engagement Tracking 5.0 Campaign Planning 4.8 Message Personalization 4.8 Communication Management 4.8 ### Worst rated features: Alerts/Notifications 4.0 [See all features](https://www.softwareadvice.com/product/483269-Postscript/#key-features) ### Starter $0.00 $30 monthly minimum spend. ### Growth $100.00/month ### Professional $500.00/month [See full pricing details](https://www.softwareadvice.com/product/483269-Postscript/#pricing-and-plans) ### Product: Avoma [Avoma](https://www.softwareadvice.com/call-center/avoma-profile/) 4.83 [(6)](https://www.softwareadvice.com/call-center/avoma-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Avoma is a cloud-based AI platform built for sales, customer success, revenue operations, and marketing teams across small businesses, mid-market companies, and enterprises. It handles meeting recording, real-time transcription, and AI-generated notes using custom templates, reducing manual note-taking after every call. Automated follow-up email drafting and CRM auto-sync cut administrative work across the week. The meeting scheduler supports one-on-one, group, and round-robin routing, while lead routing tools manage inbound form qualification and outbound handoffs. Conversation intelligence features include call scoring, smart trackers that detect deal risks and objections, and topic trend analysis. Revenue intelligence tools cover deal health scoring, pipeline inspection, win-loss analysis, and sales methodology tracking for frameworks like MEDDIC and Sandler. An AI forecasting assistant with role-based access controls gives revenue leaders objective pipeline visibility. Avoma integrates with Zoom, Microsoft Teams, Google Meet, and 6,000-plus apps via Zapier. Mobile apps are available on iOS and Android. Support is provided through a knowledge base, with modular add-ons assignable per user role and a 14-day free trial available.... [Read more](https://www.softwareadvice.com/call-center/avoma-profile/) ### Best rated features: Contextual Guidance 5.0 Meeting Preparation Tools 5.0 Agenda Management 5.0 Action Item Tracking 5.0 ### Worst rated features: Natural Language Processing 4.0 [See all features](https://www.softwareadvice.com/call-center/avoma-profile/#key-features) ### Basic $40.00/month [See full pricing details](https://www.softwareadvice.com/call-center/avoma-profile/#pricing-and-plans) ### Product: Hero [Hero](https://www.softwareadvice.com/product/463624-Hero/) 5.0 [(3)](https://www.softwareadvice.com/product/463624-Hero/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Hero is an AI sales assistant that helps B2B sales teams — including individual sellers, sales operations, and sales enablement teams — prepare for meetings, respond during live conversations, and complete follow-up tasks automatically. It serves organizations of all sizes, from individual users to large enterprises. The software is cloud-based, available as a Mac desktop app or web browser application, with no on-premises option. Core features span the full sales cycle. Before calls, Hero pulls CRM data, past conversations, and account history into a pre-call brief that highlights risks and recommended strategies. During calls, it surfaces competitive insights, pricing guidance, and next-best prompts on screen without joining as a visible participant. After calls, it drafts follow-up emails, tracks next steps, and updates CRM records automatically. Hero connects with Salesforce, HubSpot, Gong, Outreach, email, and calendar tools. Hero holds SOC 2 Type II, ISO 27001, and ISO/IEC 42001:2023 certifications and is GDPR compliant. Deal data is encrypted in transit and at rest. Setup takes approximately 20 minutes with no professional services required. Plans include Individual, Team, and Enterprise tiers with a free 28-day trial. Support options are not explicitly listed in available data.... [Read more](https://www.softwareadvice.com/product/463624-Hero/) ### Product: MaestroQA [MaestroQA](https://www.softwareadvice.com/customer-experience/maestroqa-profile/) 5.0 [(3)](https://www.softwareadvice.com/customer-experience/maestroqa-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary MaestroQA is a cloud-based conversation analytics and quality assurance platform built for mid-market and enterprise customer support teams across industries such as e-commerce, financial services, and technology. The software helps support managers evaluate agent performance, identify coaching opportunities, and maintain consistent service standards. Core features include customizable scorecards for grading support interactions, automated conversation sampling to reduce manual review effort, and reporting dashboards that surface trends in agent and team performance. Managers can use root cause analysis tools to connect quality scores to broader business outcomes, helping teams understand how support quality affects customer satisfaction. MaestroQA integrates with popular helpdesk and customer communication platforms, allowing teams to pull interaction data directly into their quality workflows without switching tools. The platform is deployed via the cloud, so no on-premises installation is required. Support is available through email, live chat, and a knowledge base with documentation and guides to help teams configure workflows and get the most out of the platform.... [Read more](https://www.softwareadvice.com/customer-experience/maestroqa-profile/) ### Best rated features: Interaction Tracking 5.0 Call Center Management 5.0 Performance Metrics 5.0 Reporting & Statistics 5.0 [See all features](https://www.softwareadvice.com/customer-experience/maestroqa-profile/#key-features) ### Basic $15.00/year [See full pricing details](https://www.softwareadvice.com/customer-experience/maestroqa-profile/#pricing-and-plans) ### Product: Allego [Allego](https://www.softwareadvice.com/crm/allego-profile/) 4.73 [(11)](https://www.softwareadvice.com/crm/allego-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Allego is a revenue enablement platform that serves enterprise and mid-market businesses in financial services, life sciences, insurance, high tech, manufacturing, and professional services. It is deployed as a cloud-based SaaS solution with mobile-first access, including offline mobile support, across global data centers. Core features include sales training with microlearning and guided learning paths, AI-powered coaching with video role play and automated call analysis, sales content management with CRM-synced repositories and version control, and conversation intelligence with call transcription and deal alerts. Digital sales rooms let teams create personalized buyer microsites with engagement tracking, while channel sales enablement supports partner certifications and competency assessments. Sales managers benefit from automated coaching tools that analyze calls and flag coachable moments at scale, reducing the time spent on manual review. Enablement teams can track which content drives pipeline and revenue directly within their CRM. New hire onboarding is structured through guided learning paths that reduce ramp time. Support is available through Allego's customer success resources. The platform meets SOC2 Type 2, GDPR, CCPA, FINRA/SEC Rule 17a-4, and NIST SP 800-171 compliance standards, making it suitable for compliance-sensitive industries.... [Read more](https://www.softwareadvice.com/crm/allego-profile/) ### Best rated features: Assignment Management 5.0 Compliance Management 5.0 Video Support 5.0 For Sales Teams/Organizations 5.0 ### Worst rated features: Performance Management 3.0 Training Management 4.0 Commenting/Notes 4.0 Content Management 4.0 [See all features](https://www.softwareadvice.com/crm/allego-profile/#key-features) ### Basic $1.00one time [See full pricing details](https://www.softwareadvice.com/crm/allego-profile/#pricing-and-plans) 1 [2](https://www.softwareadvice.com/category/4847-conversation-intelligence/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/category/4847-conversation-intelligence/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/category/4847-conversation-intelligence/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/category/4847-conversation-intelligence/?__ai_markdown=true&page=5) ## Popular Comparisons [ Aircall vs Ringover ](https://www.softwareadvice.com/call-center/aircall-profile/vs/ringover/)[ Gong vs Fathom ](https://www.softwareadvice.com/compare/75783-gong/vs/423207-Fathom/)[ JustCall vs Dialpad ](https://www.softwareadvice.com/voip/dialpad-profile/vs/justcall/)[ Salesloft vs Clari ](https://www.softwareadvice.com/compare/88654-wingman/vs/169741-Salesloft/)[ Substrata vs Outreach ](https://www.softwareadvice.com/live-chat/outreach-profile/vs/substrata-scip/) ### Related Conversation Intelligence Software - [Data Analysis Software](https://www.softwareadvice.com/bi/data-analysis-comparison/) - [Insight Engines Software](https://www.softwareadvice.com/insight-engines/) - [Sales Coaching Software](https://www.softwareadvice.com/sales-coaching/) - [Sales Intelligence Software](https://www.softwareadvice.com/sales-intelligence/) - [Speech Analytics Software](https://www.softwareadvice.com/speech-analytics/)