--- title: "Best Conversation Intelligence Software - 2026 Reviews & Pricing" description: "" source_url: "https://www.softwareadvice.com/category/4847-conversation-intelligence/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / Conversation Intelligence Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Conversation Intelligence Software of 2026 Updated October 28, 2026 On this page 1. Popular Comparisons 2. Related Software Filter products 181 results ### Compare Products Showing 1 - 25 of 181 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Fathom](/product/423207-Fathom/) - Overall rating: 5.0/5 - Reviews: 810 - Starting price: $0.00/month - Best for: Call Recording - Free trial: Available - Free demo: Not available #### Overview Fathom is an AI meeting assistant designed for small and mid-sized businesses across sales, customer success, HR, product, and operations teams. The software is cloud-based, so no [Read more](/product/423207-Fathom/) #### Features ##### Best rated features - API: 5/5 - Predictive Analytics: 5/5 - Search/Filter: 5/5 - Alerts/Escalation: 5/5 [See all features](/product/423207-Fathom/#key-features) #### Pricing ##### Free - Price: $0.00/month - High quality meeting notes. Free forever. ##### Premium - Price: $16.00/month - Powerful AI meeting tools for individuals ##### Team - Price: $15.00/month - Collaboration for teams or early-stage companies. For 2+ users. [See full pricing details](/product/423207-Fathom/#pricing-and-plans) --- ### [Fireflies](/product/481852-Fireflies/) - Overall rating: 4.9/5 - Reviews: 735 - Best for: Recording - Free trial: Not available - Free demo: Not available #### Overview Fireflies is an AI-powered meeting assistant designed to transcribe, summarize, and analyze conversations across meetings, email, chat, and CRM systems. It serves teams in various [Read more](/product/481852-Fireflies/) ##### What users love - Streamlined meeting organization tools - Accurate searchable meeting transcripts - Detailed actionable meeting summaries ##### To take in mind - Expensive and confusing pricing structure #### Features ##### Best rated features - Recording: 4.9/5 - Call Recording: 4.9/5 - Call Transcription: 4.8/5 - Automatic Transcription: 4.8/5 [See all features](/product/481852-Fireflies/#key-features) --- ### [Ringover](/voip/ringover-profile/) - Overall rating: 4.7/5 - Reviews: 893 - Starting price: $29.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more [Read more](/voip/ringover-profile/) ##### What users love - Comprehensive call tracking features - Intuitive and user-friendly interface - Responsive and helpful support team ##### To take in mind - Inconsistent audio and device issues - Occasional lag and slow response - Frequent connectivity interruptions #### Features ##### Best rated features - Call Scheduling: 5/5 - Contact Database: 5/5 - CRM: 5/5 - Electronic Signature: 5/5 ##### Worst rated features - Monitoring: 2.8/5 - Call Tagging: 3/5 [See all features](/voip/ringover-profile/#key-features) #### Pricing ##### Smart - Price: $29.00/month - This plan provides all-in-one calls, video & chat. ##### Power - Price: $54.00/month - This plan offers analytics, productivity and integrations. ##### Advanced - Price: $64.00/month [See full pricing details](/voip/ringover-profile/#pricing-and-plans) --- ### [Gong](/call-center/gong-profile/) - Overall rating: 4.8/5 - Reviews: 561 - Best for: Mid-size businesses - Free trial: Not available - Free demo: Not available #### Overview Gong is a cloud-based revenue intelligence platform built for B2B go-to-market teams across technology, media, telecommunications, professional services, financial services, [Read more](/call-center/gong-profile/) ##### What users love - Collaborative call review tools - Driving sales team improvement - In-depth conversation breakdowns ##### To take in mind - Transcription accuracy limitations - Recording reliability and privacy issues #### Features ##### Best rated features - Data Visualization: 5/5 - Trend Analysis: 5/5 - Sales Automation: 5/5 - Sales Trend Analysis: 5/5 ##### Worst rated features - Sales Onboarding & Training: 1/5 - Call Scripting: 3/5 - Sales Pipeline Management: 3/5 [See all features](/call-center/gong-profile/#key-features) --- ### [Convin](/speech-analytics/convin-profile/) - Overall rating: 4.9/5 - Reviews: 232 - Starting price: ₹80.00/month - Best for: Performance Management - Free trial: Available - Free demo: Not available #### Overview Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic environments. With AI-powered real-time agent assistance, automated [Read more](/speech-analytics/convin-profile/) #### Features ##### Best rated features - Performance Management: 4.8/5 - Training Management: 4.8/5 [See all features](/speech-analytics/convin-profile/#key-features) #### Pricing ##### Basic - Price: ₹80.00/month [See full pricing details](/speech-analytics/convin-profile/#pricing-and-plans) --- ### [Substrata](/sales-performance-management/substrata-scip-profile/) - Overall rating: 4.9/5 - Reviews: 166 - Best for: Opportunity Management - Free trial: Available - Free demo: Not available #### Overview Substrata is a cloud-based sales communication platform built for B2B sales professionals, account executives, and revenue teams across industries. Substrata analyzes [Read more](/sales-performance-management/substrata-scip-profile/) #### Features ##### Best rated features - Performance Metrics: 5/5 - Sales Trend Analysis: 5/5 - Recommendations: 5/5 - Opportunity Management: 4.9/5 ##### Worst rated features - Real-Time Notifications: 4/5 [See all features](/sales-performance-management/substrata-scip-profile/#key-features) #### Pricing ##### Basic - Price: Custom - Pricing available upon request [See full pricing details](/sales-performance-management/substrata-scip-profile/#pricing-and-plans) --- ### [Emitrr](/call-center/emitrr-profile/) - Overall rating: 4.8/5 - Reviews: 150 - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview Emitrr is designed for local businesses wanting to acquire new customers, retain existing customers, and keep schedules. It aims to provide a seamless process of customer [Read more](/call-center/emitrr-profile/) #### Features ##### Best rated features - Dashboard: 5/5 - Real-Time Data: 5/5 - Call Recording: 5/5 - Interaction Tracking: 5/5 [See all features](/call-center/emitrr-profile/#key-features) --- ### [Scratchpad](/crm/scratchpad-profile/) - Overall rating: 4.9/5 - Reviews: 96 - Starting price: $0.00/month - Free trial: Available - Free demo: Not available #### Overview Scratchpad is an AI-powered sales workspace designed for B2B and SaaS sales teams of all sizes. The software is cloud-based, so teams can access it directly from their browser [Read more](/crm/scratchpad-profile/) #### Features ##### Best rated features - Content Management: 5/5 - Productivity Tools: 5/5 - For Sales Teams/Organizations: 5/5 - Collaboration Tools: 4.3/5 ##### Worst rated features - Content Delivery: 3/5 [See all features](/crm/scratchpad-profile/#key-features) #### Pricing ##### Free - Price: $0.00/month - The plan is ideal for individuals who want to start. ##### Team - Price: $39.00/month - The plan is billed annually and is suitable for small-sized revenue teams. ##### Business - Price: $79.00/month - The plan is billed annually and is suitable for medium- and large-sized revenue teams. [See full pricing details](/crm/scratchpad-profile/#pricing-and-plans) --- ### [Mindtickle](/lms/mindtickle-profile/) - Overall rating: 4.8/5 - Reviews: 125 - Starting price: $15.00 - Best for: Ease of use - Free trial: Not available - Free demo: Not available #### Overview Mindtickle is a cloud-based revenue enablement platform serving businesses of all sizes across technology, healthcare, financial services, and other industries. The platform helps [Read more](/lms/mindtickle-profile/) #### Features ##### Best rated features - For Sales Teams/Organizations: 5/5 - Self Service Portal: 5/5 - Performance Metrics: 5/5 - Content Library: 5/5 ##### Worst rated features - Course Tracking: 3/5 - Document Management: 3.2/5 - Course Management: 4/5 [See all features](/lms/mindtickle-profile/#key-features) --- ### [Ebsta](/crm/ebsta-profile/) - Overall rating: 4.8/5 - Reviews: 104 - Starting price: $50.00/month - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview 69% of salespeople are failing to hit quota. It's not sustainable. If you do as you always have done, you are doomed to repeat the same mistakes. Ebsta guides reps to more [Read more](/crm/ebsta-profile/) #### Features ##### Best rated features - Activity Tracking: 5/5 - Engagement Tracking: 5/5 - Customer Database: 5/5 - Reporting/Analytics: 5/5 [See all features](/crm/ebsta-profile/#key-features) #### Pricing ##### Conversation Intelligence - Price: $50.00/month - Billed annually. Available with Salesforce and HubSpot ##### Relationship Intelligence - Price: $60.00/month - Billed annually. Only available with Salesforce ##### Revenue Intelligence - Price: $70.00/month - Billed annually. Available with Salesforce and Hubspot [See full pricing details](/crm/ebsta-profile/#pricing-and-plans) --- ### [CTM](/voip/calltrackingmetrics-profile/) - Overall rating: 4.7/5 - Reviews: 159 - Starting price: $79.00/month - Best for: Features - Free trial: Not available - Free demo: Not available #### Overview CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer [Read more](/voip/calltrackingmetrics-profile/) #### Features ##### Best rated features - Call Tagging: 5/5 - Campaign Scheduling: 5/5 - Performance Management: 5/5 - Data Security: 5/5 ##### Worst rated features - Multi-Touch Attribution: 2.8/5 - Call Scripting: 3/5 - File Transfer: 3/5 [See all features](/voip/calltrackingmetrics-profile/#key-features) --- ### [Mongoose](/product/249844-cadence/) - Overall rating: 4.8/5 - Reviews: 64 - Starting price: $2,500.00/year - Free trial: Available - Free demo: Not available #### Overview Mongoose is built for the person on the other end of an overwhelmed inbox: the admissions counselor with a caseload of prospects who never answer calls, the academic advisor [Read more](/product/249844-cadence/) #### Features ##### Best rated features - Data Import/Export: 5/5 - Reminders: 5/5 - Reporting/Analytics: 5/5 - For Higher Education: 5/5 [See all features](/product/249844-cadence/#key-features) #### Pricing ##### Basic - Price: $2,500.00/year [See full pricing details](/product/249844-cadence/#pricing-and-plans) --- ### [WhatConverts](/marketing/whatconverts-profile/) - Overall rating: 4.9/5 - Reviews: 50 - Starting price: $30.00/month - Free trial: Available - Free demo: Not available #### Overview WhatConverts is a cloud-based lead tracking and reporting platform built for marketing agencies, franchise businesses, and small to midsize companies across a range of industries. [Read more](/marketing/whatconverts-profile/) #### Features ##### Best rated features - ROI Tracking: 5/5 - Performance Metrics: 5/5 - Lead Management: 5/5 - Call Recording: 4.8/5 ##### Worst rated features - Call Transcription: 1/5 - Keyword Tracking: 4/5 - Real-Time Reporting: 4/5 - CRM: 4/5 [See all features](/marketing/whatconverts-profile/#key-features) #### Pricing ##### Call Tracking - Price: $30.00/month - Includes $30 free usage credit. ##### Plus - Price: $60.00/month - Includes $30 free usage credit. ##### Pro - Price: $100.00/month - Includes $30 free usage credit. [See full pricing details](/marketing/whatconverts-profile/#pricing-and-plans) --- ### [Zipteams](/voip/zipteams-profile/) - Overall rating: 4.7/5 - Reviews: 73 - Free trial: Not available - Free demo: Not available #### Overview Zipteams is a cloud-based AI sales platform that helps sales and revenue teams manage lead engagement, qualification, and conversion in one place. It suits businesses of varying [Read more](/voip/zipteams-profile/) #### Features ##### Best rated features - Lead Assignment: 5/5 - Real-Time Reporting: 5/5 - Lead Capture: 5/5 - Meeting Notes: 5/5 [See all features](/voip/zipteams-profile/#key-features) --- ### [Leexi](/note-taking/leexi-profile/) - Overall rating: 4.9/5 - Reviews: 35 - Starting price: €23.00/month - Free trial: Available - Free demo: Not available #### Overview Leexi is a cloud-based conversational intelligence platform that enables businesses to analyze, summarize, and transcribe audio and video calls. With its AI-powered meeting summary [Read more](/note-taking/leexi-profile/) #### Features ##### Best rated features - Audio Capture: 5/5 - Onboarding: 5/5 - Calendar Sync: 5/5 - Content Management: 5/5 ##### Worst rated features - Real-Time Analytics: 3.5/5 [See all features](/note-taking/leexi-profile/#key-features) #### Pricing ##### AI-Meeting / AI-Notetaker - Price: €23.00/month ##### AI-Business - Price: €39.00 ##### Sales module - Price: €55.00/month [See full pricing details](/note-taking/leexi-profile/#pricing-and-plans) --- ### [Kixie PowerCall & SMS](/call-center/kixie-powercall-profile/) - Overall rating: 4.6/5 - Reviews: 295 - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview Kixie PowerCall and SMS is a sales engagement platform that helps inside sales, sales development, and business development teams at small and mid-sized businesses manage calls, [Read more](/call-center/kixie-powercall-profile/) #### Features ##### Best rated features - SIP Trunking: 5/5 - Sales Activity Management: 5/5 - Call Queues: 5/5 - Third-Party Integrations: 5/5 ##### Worst rated features - Automatic Outbound Dialer: 1/5 - Call Conferencing: 3/5 - Call Scheduling: 3/5 [See all features](/call-center/kixie-powercall-profile/#key-features) #### Pricing ##### Integrated - Price: Custom - Pricing available upon request ##### Professional - Price: Custom - Pricing available upon request ##### Outbound PowerDialer - Price: Custom - Pricing available upon request [See full pricing details](/call-center/kixie-powercall-profile/#pricing-and-plans) --- ### [Nimbata](/voip/nimbata-profile/) - Overall rating: 4.8/5 - Reviews: 28 - Starting price: $39.00/month - Free trial: Available - Free demo: Not available #### Overview Nimbata is a leading call tracking and analytics platform that helps agencies, multi-location businesses, and marketing teams bridge the gap between online clicks and offline phone [Read more](/voip/nimbata-profile/) #### Features ##### Best rated features - IVR: 5/5 - ROI Tracking: 5/5 - Lead Management: 5/5 - Real-Time Reporting: 5/5 [See all features](/voip/nimbata-profile/#key-features) #### Pricing ##### Free - Price: Custom - Pricing available upon request - Essential call tracking tool for marketers and businesses to know the volume of calls generated. ##### Pro - Price: $39.00/month - Advanced call tracking and essential call conversion capabilities to support marketing teams and ##### Marketing - Price: $89.00/month - Multi-touch attribution and source-level conversion tracking to determine ad spend, performing [See full pricing details](/voip/nimbata-profile/#pricing-and-plans) --- ### [Modjo](/live-chat/modjo-profile/) - Overall rating: 4.7/5 - Reviews: 60 - Free trial: Not available - Free demo: Not available #### Overview Modjo is a sales enablement tool that help modern business to close more deals. An entirely cloud-based conversation intelligence software that integrates seamlessly with popular [Read more](/live-chat/modjo-profile/) #### Features ##### Best rated features - For Sales Teams/Organizations: 5/5 - Call Recording: 5/5 - On-Demand Recording: 5/5 - Collaboration Tools: 5/5 [See all features](/live-chat/modjo-profile/#key-features) --- ### [NUACOM](/call-center/nuacom-profile/) - Overall rating: 4.8/5 - Reviews: 30 - Starting price: €9.99/month - Free trial: Not available - Free demo: Not available #### Overview NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-attendant, conferencing room, number porting and more. The [Read more](/call-center/nuacom-profile/) --- ### [ZoomInfo Chat](/marketing/insent-profile/) - Overall rating: 4.9/5 - Reviews: 17 - Starting price: $500.00/month - Free trial: Not available - Free demo: Not available #### Overview Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances human-first, highly-targeted experiences for your most important visitors. ZoomInfo Chat has the ability to create [Read more](/marketing/insent-profile/) --- ### [Momentum](/product/169192-Momentum-Mobility/) - Overall rating: 4.6/5 - Reviews: 102 - Best for: Call Routing - Free trial: Available - Free demo: Not available #### Overview Momentum is an AI-native revenue orchestration platform built for mid-market and enterprise B2B sales, revenue operations, and customer success teams. The software is deployed [Read more](/product/169192-Momentum-Mobility/) #### Features ##### Best rated features - Communication Management: 5/5 - Live Chat: 5/5 - Third-Party Integrations: 5/5 - Video Conferencing: 5/5 [See all features](/product/169192-Momentum-Mobility/#key-features) #### Pricing ##### Basic - Price: Custom - Pricing available upon request [See full pricing details](/product/169192-Momentum-Mobility/#pricing-and-plans) --- ### [MaxContact](/call-center/maxcontact-profile/) - Overall rating: 4.7/5 - Reviews: 33 - Starting price: £80.00/month - Free trial: Available - Free demo: Not available #### Overview MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent [Read more](/call-center/maxcontact-profile/) #### Features ##### Best rated features - Email Management: 5/5 - Auto-Dialer: 5/5 - Data Security: 5/5 - Customer Database: 5/5 ##### Worst rated features - Automated Routing: 3.8/5 - Queue Management: 4/5 [See all features](/call-center/maxcontact-profile/#key-features) #### Pricing ##### Generic - Price: £80.00/month [See full pricing details](/call-center/maxcontact-profile/#pricing-and-plans) --- ### [EdgeTier](/product/450301-EdgeTier/) - Overall rating: 4.9/5 - Reviews: 15 - Free trial: Not available - Free demo: Not available #### Overview EdgeTier is an AI-powered contact center analytics software designed to analyze customer conversations in real time. It helps organizations identify and address issues before they [Read more](/product/450301-EdgeTier/) #### Features ##### Best rated features - Contact Management: 5/5 - Reporting/Analytics: 4.5/5 - Customer Database: 4.5/5 - Activity Tracking: 4/5 ##### Worst rated features - Autoresponders: 4/5 - Email Management: 4/5 - Reporting & Statistics: 4/5 - Dashboard: 4/5 [See all features](/product/450301-EdgeTier/#key-features) --- ### [Demodesk Coaching & AI](/product/518978-Demodesk-Coaching-AI/) - Overall rating: 4.9/5 - Reviews: 17 - Starting price: €49.00/year - Free trial: Available - Free demo: Not available #### Overview Demodesk Coaching and AI is a cloud-based conversation intelligence and sales coaching platform serving small, mid-size, and enterprise businesses in sales-driven industries. [Read more](/product/518978-Demodesk-Coaching-AI/) #### Features ##### Best rated features - Speech Recognition: 5/5 - Dashboard: 5/5 - Conversation Intelligence: 5/5 - Scheduling: 5/5 ##### Worst rated features - AI Writing Assistant: 4/5 [See all features](/product/518978-Demodesk-Coaching-AI/#key-features) #### Pricing ##### Coaching & AI - Price: €49.00/year - AI sales coaching, AI sales assistant, CRM automation, and AI analyst included [See full pricing details](/product/518978-Demodesk-Coaching-AI/#pricing-and-plans) --- ### [Outdoo AI](/product/265316-Outdoo/) - Overall rating: 4.9/5 - Reviews: 16 - Free trial: Available - Free demo: Not available #### Overview Outdoo AI is a cloud-based sales coaching and enablement platform serving SMB, mid-market, and enterprise teams across industries. The software helps sales managers identify skill [Read more](/product/265316-Outdoo/) #### Features ##### Best rated features - Reporting/Analytics: 5/5 - Recording: 5/5 - Call Reporting: 5/5 - Data Import/Export: 5/5 [See all features](/product/265316-Outdoo/#key-features) #### Pricing ##### Enterprise (Custom Plan) - Price: Custom - Pricing available upon request [See full pricing details](/product/265316-Outdoo/#pricing-and-plans) --- 1 [2](https://www.softwareadvice.com/category/4847-conversation-intelligence/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/category/4847-conversation-intelligence/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/category/4847-conversation-intelligence/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/category/4847-conversation-intelligence/?__ai_markdown=true&page=5) ... [8](https://www.softwareadvice.com/category/4847-conversation-intelligence/?__ai_markdown=true&page=8) ## Popular Comparisons [ HubSpot Sales Hub vs Salesforce Sales Cloud ](https://www.softwareadvice.com/compare/2764-Salesforce/vs/21946-hubspot-sales/)[ Ringover vs RingEX ](https://www.softwareadvice.com/call-center/office-profile/vs/ringover/)[ Gong vs Fathom ](https://www.softwareadvice.com/compare/75783-gong/vs/423207-Fathom/)[ JustCall vs Dialpad Connect ](https://www.softwareadvice.com/voip/dialpad-profile/vs/justcall/)[ Substrata vs Outreach ](https://www.softwareadvice.com/live-chat/outreach-profile/vs/substrata-scip/)[ CTM vs CallRail ](https://www.softwareadvice.com/call-center/callrail-profile/vs/calltrackingmetrics/) ### Related Conversation Intelligence Software - [Data Analysis Software](https://www.softwareadvice.com/bi/data-analysis-comparison/) - [Insight Engines Software](https://www.softwareadvice.com/insight-engines/) - [Sales Coaching Software](https://www.softwareadvice.com/sales-coaching/) - [Sales Intelligence Software](https://www.softwareadvice.com/sales-intelligence/) - [Speech Analytics Software](https://www.softwareadvice.com/speech-analytics/)