It seemed great at first, but lack of customization and flexibility is frustrating.
Value for Money
Very easy to set up and get started on it. Had cancelled Caterease as it was too clunky and difficult by comparison. I like being able to message a question and get a quick reply if the hours are right.
NO CUSTOMIZATION AT ALL. I have been asking for the ability to make event specific modifications to menu items for a while but have not seen any updates. Report generating is very lackluster - Kitchen Report doesn't include beverages or notes (BTW - Customer Support told me I can print beverages on the shopping list. Thanks, but we make out lemonade from scratch). I don't like the rental interface as I have to remember everything to include vs. looking off a list and checking a box, etc. I miss a lot of items this way. You can't apply a percentage discount... why? Makes no sense. These all seem like relatively simple fixes but when asked customer support, they tell me it will be discussed with the development team. Every time I notice an issue like the ones listed (there are many others), I mention it to customer support and get the same canned response. When I asked if they are working on any of the issues I have been bringing up, this was the reply: "those features have been mentioned to our development team but we develop features based on what most customers need and I can't guarantee those features will be chosen by our development team." I don't think anything I have asked about is out of line.