Better Cater software


19 reviews(5.0/5)
19 reviews(5.0/5)

Better Cater is a cloud-based catering solution that is suitable for small and midsize catering businesses such as corporate catering, on-site catering, restaurants, event caterers, food trucks and large-scale food preparation. Key features include cost and time analysis, profit and costs calculations, contact management and proposals management.

The solution allows users to calculate cost and profits by automatically adding detailed ingredient information based on item quantities. Users can create professional templates and invoices customized with their branding.

Better Cater’s reporting feature allows users to create custom reports including kitchen prep lists, packing lists, shopping lists, banquet event orders and more. An event calendar provides a color-coded overview of all events happening within a month. Users can manage their customers and prospects using the customer relationship management feature.  

Supported Operating System(s):
Web browser (OS agnostic)

19 Reviews of Better Cater

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  • Sirota from Boda's Kitchen

    May 2018

    It seemed great at first, but lack of customization and flexibility is frustrating.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to set up and get started on it. Had cancelled Caterease as it was too clunky and difficult by comparison. I like being able to message a question and get a quick reply if the hours are right.

    Cons

    NO CUSTOMIZATION AT ALL. I have been asking for the ability to make event specific modifications to menu items for a while but have not seen any updates. Report generating is very lackluster - Kitchen Report doesn't include beverages or notes (BTW - Customer Support told me I can print beverages on the shopping list. Thanks, but we make out lemonade from scratch). I don't like the rental interface as I have to remember everything to include vs. looking off a list and checking a box, etc. I miss a lot of items this way. You can't apply a percentage discount... why? Makes no sense. These all seem like relatively simple fixes but when asked customer support, they tell me it will be discussed with the development team. Every time I notice an issue like the ones listed (there are many others), I mention it to customer support and get the same canned response. When I asked if they are working on any of the issues I have been bringing up, this was the reply: "those features have been mentioned to our development team but we develop features based on what most customers need and I can't guarantee those features will be chosen by our development team." I don't think anything I have asked about is out of line.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lauren from ozarktech

    May 2018

    good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very basic and fairly easy to use. My clients have asked for an app so that would be a bonus if there were one.

    Cons

    The customer service could step up their game. They aren't readily available when we have needed them.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kevin from Edge Catering

    Specialty: Catering Companies

    Number of employees: 2-10 employees

    March 2018

    It Just... Doesn't Meet Expectations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that I got the experience of using another catering software on my way to whichever one I finally end up with. The costing of menu items if you add each ingredient is pretty good. The ingredient listing is good. The calendar tool is pretty good.

    Cons

    Customer service and is just not really great. They aren't available when you need them, and will surely send you an email, hopefully by the next day.
    Managing menu packages is terrible. The whole beverage section and the way you enter your beverages is just way out in left field. Tied in with the last two sentences: the beverage packages management is also terrible. The invoice is blocky and you can't customize the look of it, it just looks like a packing list. There is no customer facing side, so customers must be emailed all invoices and BEOs separately. The contract tool is useless. Miscellaneous charges are set charges, and have no option for changing, say, a delivery charge based on miles, or a set up charge for more than 100 people and less than 100.

    There is no app?!?! WOW. It is 2018 and they don't have an app!

    For what I pay per month, they need to be a lot better than they are.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    March 2018

    It's ok for a basic need

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that's it's quick and very basic. If you don't have complicated catering needs, it's perfect.

    Cons

    I do not like that you can't import contacts or menus - this makes it difficult to switch platforms.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Joshua from White Birch Catering

    February 2018

    Took our catering business to the next level.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great way to organize our job calendar. Works great to organize and categorize all of our menu options, customers and invoices.

    Cons

    Invoices are professional looking but it would be nice to customize the look more. It would also be nice to have an app to quickly check the calendar without have to log in on a mobile browser.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gideon from I.T. Solutions

    Specialty: Other

    Number of employees: 2-10 employees

    November 2017

    Interesting and easy to use software

    Ease-of-use
    Functionality
    Quality
    Support

    It's currently up to my expectations as to the people I recommended for.

    Pros

    This software never disgraced me anyway. It's really good and performs just as my business activities is expected to. I love it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Yolanda from Senvette Catering LLC

    Number of employees: 2-10 employees

    November 2017

    I have had a wonderful experience with BC. I have been with them for over a year and I love them.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Central location for my clients information, Recipes, Quotes and product database

    Pros

    Easy to use, professional quotes and the ability to add attachments and store all of my clients in one place. I can also look back on past orders which make it easy when a client requests a duplicate order.

    Cons

    I wish they had suggestions on measurements in the recipe sections and the ability for clients to respond directly into the program instead of a separate email.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Carol from Island Girl's Catering

    Number of employees: 1 employee

    January 2017

    Good service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I like better cater. It has helped me streamline my business and really give it the total professional look. I like that I can access it from anywhere, whether I am out shopping to putting together a bid for a client on the spot - its very convenient. There have been some issues though with the delivery of my proposals - their software if often sensed as spam and I have had NUMEROUS instances where my bids are not being received in a timely manner. This has been a detriment to me. I also wish I could get it to be synced with my quick books, which would make bookkeeping much easier and faster.

    Pros

    It is easy to use

    Cons

    cant sync with quickbooks

    Review Source: Capterra
  • Melissa from Blue Ribbon Catering

    May 2016

    Love it, very easy!!

    Ease-of-use
    Quality
    Support

    Great fast Customer service! Easy to use product

    Review Source: Capterra
  • Carol from Island Girl's Catering

    April 2016

    Great service

    Ease-of-use
    Quality
    Support

    I love this service! I use it all the time! It has made my business much easier. The most difficult part was entering all of my recipes in the database, but now that they are in, bidding is a snap! It all looks very professional and is easy to understand.

    Review Source: Capterra
  • Tiffaney from Urban taste catering

    April 2016

    Software changed my life

    Ease-of-use
    Quality
    Support

    This software changed the way I do busy especially allowing me to focus on more important details for my company. The software is simple and the easy to use and helps our company standout and close business faster.

    Review Source: Capterra
  • HL from Bartley's BBQ

    April 2016

    Customer bids are easy now. We know our food costs in an instant. Worth the money!

    Ease-of-use
    Quality
    Support

    Easy to learn and easy to use. Customer service is quick and easy. Very affordable.

    Review Source: Capterra
  • Adolfo from Manjar Boutique Catering

    April 2016

    It's a great and easy software to use.

    Ease-of-use
    Quality
    Support

    I only wish I can add attachments to it.

    Review Source: Capterra
  • Catherine from The 2300 Club / 2300 Catering, Inc.

    November 2015

    Fantastic for off site caterings as well as events at our Club!

    Ease-of-use
    Quality
    Support

    This software has made my life SO much easier. Ot keeps track of all the important details so you can go back and see what you did before with repeat customers. You can access the software on your phone or tablet too! Buy it now! You won't be sorry.

    Review Source: Capterra
  • Ian from Olive Wood Pizza

    June 2015

    Better Cater is great.

    Ease-of-use
    Quality
    Support

    I use Better Cater to track all my invoices, catering schedule and customer payments. It has all the functions I need and its easy to use. I love that it is web based so that I can check our schedule on my computer or my phone so that I can respond to my clients from anywhere. Best of all it does not have the extra functions that are really not necessary. We send out hundreds of catering quotes each month and Better Cater tracks everything exactly the way I want it. I highly recommend this service.

    Review Source: Capterra
  • Judith from Eagle's Landing Cafe

    May 2015

    Very Easy to use. A real time saver!!

    Ease-of-use
    Quality
    Support

    This software product has freed up so much time. It allows me to quickly search past orders, communicate more intelligently, and look more professional. I encourage anyone looking for a catering tool to try this software. The staff is very responsive to any questions as well as helpful. You'll love it!!

    Review Source: Capterra
  • Mike from The Wine Loft

    April 2015

    Willing to listen

    Ease-of-use
    Quality
    Support

    We have been using Better Cater for a little over a year now in a bar/restaurant that is open to the public and also host events from just a handful of people to groups of 300 and are thoroughly satisfied. We have asked the support staff to make some changes to better fit our needs and while they haven't implemented all of our request they have always been willing to listen and have added several changes that have made the product much easier to use in our environment.

    Review Source: Capterra
  • Chad from Dash and a Handful Catering

    April 2015

    Better Cater - The best software system for growing catering operations, hands down!

    Ease-of-use
    Quality
    Support

    The user friendliness of Better Cater is amazing! I was able to prepare professional proposals in minutes vs hours from my previous in house process, on the first day I started using Better Cater. This in turn allowed me to generate more business with less effort and time. My business was just myself and my assistant and now we have a staff of 20 including an Executive Chef, Special Events Manager and Business Manager. As a matter of fact, Dash and a Handful Catering is running so smoothly, I just bought a restaurant! Also, I can not say enough about the tech support. As I starting using Better Cater, I found I had a need for certain information to further streamline my business and gather information. I would pose my need to the support team and they were amazing! They would literally go to work and generate another report that offered me the information I requested. Better Cater listens to the needs of their clients and reacts! I would recommend their software system to any catering operation, from a startup to an existing operation looking to streamline the proposal and reporting process. Thanks Better Cater Team!

    Review Source: Capterra
  • Fabio from Fabio's Events & Catering

    April 2015

    Better Cater, help me build my business!!

    Ease-of-use
    Quality
    Support

    A great cloudbase software we have been customers for the past four years It will save you tons of time putting a proposal together only take a few minutes... Steve Franco and his team are always there for you... I couldn't imagine my business without Better Cater!

    Review Source: Capterra
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