--- title: "Better Cater Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Better Cater. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Better Cater is a good fit for you!" source_url: "https://www.softwareadvice.com/catering/better-cater-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Better Cater](https://www.softwareadvice.com/catering/better-cater-profile/) / Better Cater Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/catering/better-cater-profile/) Reviews [Alternatives](https://www.softwareadvice.com/catering/better-cater-profile/alternatives/) # Better Cater User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 35 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 30 reviews (86%) - 4 stars: 2 reviews (6%) - 3 stars: 3 reviews (9%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned cons - The pre-discount calculation is very confusing in how it's implemented. ## Better Cater customer reviews Showing reviews 1-25 of 35 (page 1). ### It seemed great at first, but lack of customization and flexibility is frustrating. - Overall rating: 3/5 - Reviewer: Sirota H. - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Very easy to set up and get started on it. Had cancelled Caterease as it was too clunky and difficult by comparison. I like being able to message a question and get a quick reply if the hours are right. #### Cons NO CUSTOMIZATION AT ALL. I have been asking for the ability to make event specific modifications to menu items for a while but have not seen any updates. Report generating is very lackluster - Kitchen Report doesn't include beverages or notes (BTW - Customer Support told me I can print beverages on the shopping list. Thanks, but we make out lemonade from scratch). I don't like the rental interface as I have to remember everything to include vs. looking off a list and checking a box, etc. I miss a lot of items this way. You can't apply a percentage discount... why? Makes no sense. These all seem like relatively simple fixes but when asked customer support, they tell me it will be discussed with the development team. Every time I notice an issue like the ones listed (there are many others), I mention it to customer support and get the same canned response. When I asked if they are working on any of the issues I have been bringing up, this was the reply: "those features have been mentioned to our development team but we develop features based on what most customers need and I can't guarantee those features will be chosen by our development team." I don't think anything I have asked about is out of line. --- ### Made the switch - Overall rating: 5/5 - Reviewer: Jodi D. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered We made the switch from Caterease to Better Cater about 2 1/2 years ago. The system was easy to learn and use. It is great- I can sign on from any computer or phone and access all of my accounts. They are great to work with for any questions you may have. They are constantly implementing updates for ease of use. We are happy with Better Cater- the yearly fee is much more realistic then the larger companies out there who offer the same or less. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and mobile ability. Cost effective #### Cons The only con I have about Better Cater is that I would like to be able to move around the (change the order) of the Event Menus. #### Reasons for choosing Better Cater Price point #### Reasons for switching to Better Cater Caterease was pricy for the same options --- ### This site stands for its name "Better Cater" - Overall rating: 5/5 - Reviewer: Sullivan O. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered To make this short I will say this way, Better Cater is my main tool to communicate customer with the kitchen staff, and it does it smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a daily user of this software, I can surely say I like the fact of how easy is to organize and communicate with customers. Also, it gives the chance for customizing orders for the kitchen and invoices for the customers. #### Cons There is not an app. Yikes! I would love to have this thing on my phone also or at least the website to be mobile friendly. I would love to have Better Cater with me everywhere I go --- ### Great Program, easy to use - Overall rating: 5/5 - Reviewer: Mary M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This program has been so valuable for our busy golf course along with many small and large catering events that we do. It has been so helpful in staying organized and sending emails back and forth with clients along with the invoices is incredibly easy. #### Cons I am not sure there is anything that I am not happy with about this software, it has taken care of all our needs. --- ### Good product, easy to use! - Overall rating: 4/5 - Reviewer: Shahen M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros It's very streamlined and easy to use. Very user friendly. #### Cons I would like the option to change the status of multiple events at the same time. I don't like that I have to sit and do it one by one. Very time consuming. --- ### It Just... Doesn't Meet Expectations - Overall rating: 3/5 - Reviewer: Kevin H. - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros I like that I got the experience of using another catering software on my way to whichever one I finally end up with. The costing of menu items if you add each ingredient is pretty good. The ingredient listing is good. The calendar tool is pretty good. #### Cons Customer service and is just not really great. They aren't available when you need them, and will surely send you an email, hopefully by the next day. Managing menu packages is terrible. The whole beverage section and the way you enter your beverages is just way out in left field. Tied in with the last two sentences: the beverage packages management is also terrible. The invoice is blocky and you can't customize the look of it, it just looks like a packing list. There is no customer facing side, so customers must be emailed all invoices and BEOs separately. The contract tool is useless. Miscellaneous charges are set charges, and have no option for changing, say, a delivery charge based on miles, or a set up charge for more than 100 people and less than 100. There is no app?!?! WOW. It is 2018 and they don't have an app! For what I pay per month, they need to be a lot better than they are. --- ### Efficiency - Overall rating: 5/5 - Reviewer: Beth B. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This program is so easy to use and very explainable to customers. I really like the way it is broken down into sections for their review. #### Cons There isn't anything that I don't like. I like the software --- ### Good service - Overall rating: 5/5 - Reviewer: Carol H. - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like better cater. It has helped me streamline my business and really give it the total professional look. I like that I can access it from anywhere, whether I am out shopping to putting together a bid for a client on the spot - its very convenient. There have been some issues though with the delivery of my proposals - their software if often sensed as spam and I have had NUMEROUS instances where my bids are not being received in a timely manner. This has been a detriment to me. I also wish I could get it to be synced with my quick books, which would make bookkeeping much easier and faster. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is easy to use #### Cons cant sync with quickbooks --- ### Organized my daily routine - Overall rating: 5/5 - Reviewer: Lauren S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Better cater has benefited our business in multiple ways. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Better Cater has helped organize my daily routine and my ordering for my restaurant. It’s streamed line my daily, weekly, and monthly procedures. #### Cons Better cater takes time to set up, but once you have it set up initially it’s not hard to edit --- ### Took our catering business to the next level. - Overall rating: 5/5 - Reviewer: Joshua B. - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great way to organize our job calendar. Works great to organize and categorize all of our menu options, customers and invoices. #### Cons Invoices are professional looking but it would be nice to customize the look more. It would also be nice to have an app to quickly check the calendar without have to log in on a mobile browser. --- ### Software changed my life - Overall rating: 5/5 - Reviewer: Tiffaney C. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered This software changed the way I do busy especially allowing me to focus on more important details for my company. The software is simple and the easy to use and helps our company standout and close business faster. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### It's a great and easy software to use. - Overall rating: 5/5 - Reviewer: Adolfo S. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered I only wish I can add attachments to it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### 5-Star Review - Overall rating: 5/5 - Reviewer: Michelle M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent. The response and service I received this week have really made my life easier when doing catering quotes for my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This program is very easy to use and is a great value. We've been with them for 10 years and wouldn't dream of changing to another program. Customer support is amazing! [sensitive content hidden] responded to me at 2AM! And their product support is phenomenal! I had issues with the settings for one of the reports. I spoke with [sensitive content hidden], and he fixed the report to include everything I needed right after we hung up the phone! You can't beat this program! #### Cons This program is nearly perfect after the changes. I can't think of anything I would change at this point. --- ### Get Better Cater - Overall rating: 5/5 - Reviewer: Bexx J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is hard to find a program that will cost your recipes out and put together all of the details for a clients event. Better Cater does all of that and more with great customer service. I have been happy with all they offer for 4 years. Check them out if you'd like to make your business run more smoothly, keep track of your clients, and all of the services you offer. #### Cons I do more then just catering so I had to create work arounds to have it work for me but it was fine. --- ### Serving Excellence with Better Cater at EIGHT4NINE & Willie's - Overall rating: 5/5 - Reviewer: Willlie R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered We’ve found Better Cater to be an invaluable tool for managing both in-house and offsite events at EIGHT4NINE and Willie's Modern Fare. The platform allows our team to stay organized, efficient, and responsive. Whether we’re hosting a private dinner in one of our event rooms or catering a large offsite wedding. Better Cater has significantly improved our workflow, enhanced client communication, and elevated the overall professionalism of our event operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-Friendly Interface – Easily create proposals, invoices, and contracts with minimal effort. Customizable Menus & Pricing – Tailor every event to our needs. Reliable Customer Support – Fast, helpful responses and regular software updates. #### Cons Customization Limits – While flexible, certain template layouts or reports may not allow for full design control. #### Reasons for choosing Better Cater After reviewing other catering management systems, we chose Better Cater because it struck the best balance between functionality, ease of use, and affordability. --- ### Easy and Affordable! - Overall rating: 5/5 - Reviewer: Sharon S. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered It is always easy to use and it's very affordable unlike other online program. I liked that I could go in and select what I needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love the convenient of going to one site for your catering needs. I was able to manage the site perfectly. #### Cons I really can't name anything that I did not like. Most of the items I was able to use and benefit from. --- ### Good, Easy to Use Product - Overall rating: 5/5 - Reviewer: Cara S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered We can very easily track a project from proposal to completion with seeing proposals sent, checking email bounce backs, payments made, remaining balances due, and closing out the event. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a very easy product to use. You can either build the back-end completely with menus or build as you go. We like the customize functions that you can create any menu item while you're creating a new project (you don't have to leave and go back to the home page). The calendar function with color key and filter is great to see the big picture and upcoming events. It also connects to our Gmail calendar. Better Cater is willing to add custom fields such as Manage Rooms. The separate Private, Invoice, and BEO Notes sections are very helpful. The Banquet Event Order Report is perfect to give our kitchen to prep for events. There are so many features that we don't utilize all of them. Overall it has great value. #### Cons We have several locations so we have to create separate accounts for each location. It would be great if we could toggle between locations without needing to log out and log into a different account. There's no report for total number of events in a custom time period (for example is the events list report had a sum at the bottom). Have to manually count up number of events. Would love if a spellcheck function was added on. Wish there was an option to send a final invoice without the contract language (without needing to delete it from the event). The pre-discount calculation is very confusing in how it's implemented. Our customers would love a digital signature feature added on the proposal. If Better Cater had a method for accepting credit card payments it would be perfect. #### Reasons for choosing Better Cater BetterCater had more functions at a better price point than other products. --- ### Better Cater Review - Overall rating: 5/5 - Reviewer: Jerry M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered I don't know what I would have done without this incredible software! Trust me, I searched them all & was so happy Better Cater was available. It's the best & easiest way to streamline your catering jobs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease and ability to enter, price, invoice, email & print my catering jobs. #### Cons My only dislike was in the Quantity section - it was a little hard to keep then consistent. #### Reasons for choosing Better Cater The ease of use, the price and the almost immediate service techs. --- ### Better than the others - Overall rating: 5/5 - Reviewer: Tim M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Been using it for three years and we do a ton of catering and special events. It works great for us! Don't spend a ton of cash on others when better cater is a great option and cost effective #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and simplicity for smaller companies that don't need something as intense as caterease. #### Cons I wish there was a mobile app and a better way to sync the calendar #### Reasons for choosing Better Cater Cost and ease of use --- ### Great for beginners, lacks features for pros - Overall rating: 3/5 - Reviewer: Mark B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered It was great for getting me started. The cost is lower than competitors, which made it an easy choice for using while launching our business. We grew out of it, though, and their support and dev team really showed no signs of advancing the product any time soon. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Overall ease of use. There's not much to the application, and what is there is very easy to navigate through and use. Well worth the price if what they offer is what you need. #### Cons The lack of features my company needed. Needed more reports/better reporting. Emailing and customizing proposals from the system was not easy and didn't look that great. Needs a more comprehensive recipe/ingredient management program. #### Reasons for choosing Better Cater The price was right --- ### Responsive and flexible - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This package encompassed all of our needs without being as bulky and expensive as competitors. Better Cater's support staff have always listened and made quick modifications to better suit our needs. #### Cons The software will log me out even if one of my staff just checks our availability or schedule on another platform. Maybe the user count should be based upon on ability to modify. --- ### Catering Software Review - Overall rating: 5/5 - Reviewer: Dawn W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Everything has been easier, less time consuming with Better Cater, I did purchase caterese it was not easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, ease customer support, menus and lists are available at your finger tips #### Cons Would like Kitchen Report to include beverages or notes rentals should be a check off list instead of trying to remember everything. --- ### I have had a wonderful experience with BC. I have been with them for over a year and I love them. - Overall rating: 5/5 - Reviewer: Yolanda B. - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered Central location for my clients information, Recipes, Quotes and product database #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, professional quotes and the ability to add attachments and store all of my clients in one place. I can also look back on past orders which make it easy when a client requests a duplicate order. #### Cons I wish they had suggestions on measurements in the recipe sections and the ability for clients to respond directly into the program instead of a separate email. --- ### Better Cater - The best software system for growing catering operations, hands down! - Overall rating: 5/5 - Reviewer: Chad G. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered The user friendliness of Better Cater is amazing! I was able to prepare professional proposals in minutes vs hours from my previous in house process, on the first day I started using Better Cater. This in turn allowed me to generate more business with less effort and time. My business was just myself and my assistant and now we have a staff of 20 including an Executive Chef, Special Events Manager and Business Manager. As a matter of fact, Dash and a Handful Catering is running so smoothly, I just bought a restaurant! Also, I can not say enough about the tech support. As I starting using Better Cater, I found I had a need for certain information to further streamline my business and gather information. I would pose my need to the support team and they were amazing! They would literally go to work and generate another report that offered me the information I requested. Better Cater listens to the needs of their clients and reacts! I would recommend their software system to any catering operation, from a startup to an existing operation looking to streamline the proposal and reporting process. Thanks Better Cater Team! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Interesting and easy to use software - Overall rating: 5/5 - Reviewer: Gideon A. - Verified reviewer: Yes - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's currently up to my expectations as to the people I recommended for. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software never disgraced me anyway. It's really good and performs just as my business activities is expected to. I love it. ## More reviews [Next reviews](https://www.softwareadvice.com/catering/better-cater-profile/reviews/?page=2) --- Better Cater Reviews, Pros and Cons - 2026 Software Advice