Caterease Software


 

Caterease is a cloud-based and on-premise catering solution suitable for caterers, event planning businesses, casinos, restaurants and more. Key features include event management, account management, marketing, print designing, query tools and scheduling.

Caterease offers features such as event calendars, dashboards, real-time web leads, staff scheduling, menu costing, customizable fields and reporting.

The solution offers integration with Zuppler, DocuSign, Vantiv Integrated Payments, Google Maps, Social Tables, Quickbooks, Sage 50, Constant Contacts and more. Zuppler integration allows users to book parties online, enter details and make payments. DocuSign allows users to electronically sign documents.

Caterease is available in a subscription or one-time payment option. It offers Android and iOS mobile applications. Support is offered via phone, fax and email as well as client training, documentation and FAQs.

 

Caterease - Event management
 
  • Caterease - Event management
    Event management
  • Caterease - Marketing tools
    Marketing tools
  • Caterease - Menu selection
    Menu selection
  • Caterease - Room booking
    Room booking
  • Caterease - Scheduler
    Scheduler
  • Caterease - Mobile app
    Mobile app
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

54 Reviews of Caterease

 

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Software Advice Reviews (2)
More Reviews (52)

Showing 1-2 of 2

Samantha from catering company
Specialty: Catering Companies
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Contracts are easy than ever to put together.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product pays for itself. It is so easy to use and I love that it is cloud based.

Pros

I love that we are able to save line items such as our most popular menu items and their prices. It saves a ton of time being able to select the menu items from a list instead of retyping the product and price every single time. We write up about 100 contracts a day and about 40% of them have similar items so it saves a ton of time.

Cons

While lots of menu items and venues can be saved in the program, it would be helpful if we could also save the tax for the certain county. Each time we need to go and recheck what the tax is for certain areas.

Review Source

  Response: Chris , Horizon Business Services

Date: February 2018

February 2018

 

Samantha,

Thanks for the review - it's great to hear how much time Caterease is saving you! Just so you know, there actually is a way in the program to save a limitless list of tax schedules. You can even link individual schedules to specific clients or off premise site locations, so the taxes update automatically each time. It's another huge timesaver!

Please feel free to contact our help desk and someone there will be more than happy to walk you through the specifics.

Thanks again!

Chris Kopriva
Caterease Software

 
 

Sheryl from K08 Sounds
Specialty: Banquet Halls
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Customization is amazing!!!!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This saves so much time and basically pays for itself in the end! I love all the customizable features available and I recommend this to any event company/coordinator!

Cons

They charge for training which I am not a fan of. And also the customer service isn’t very accessible.

Review Source
 
 
 
Showing 1-20 of 52

Matt from The Deviled Egg

April 2018

April 2018

I love this program!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Pros

My favorite thing about this program is that it looks just like my Office programs - so everything is so easy to use. I also love the cool browser-based dashboard and mobile app. I can¿t believe how much time this is already saving me - wish I bought it sooner!

Cons

Nothing yet! This program does everything I need and more.

Review Source: Capterra
 


March 2018

March 2018

Pretty Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Pros

CE is pretty easy to use and fairly intuitive. As it's an industry standard program, companies of all sizes could use it.

Cons

Although it's user-friendly, if you do need training it comes at a price. I don't understand why they wouldn't have on-demand webinars/screen shots available.

Review Source: Capterra

  Response: Caterease, Horizon Business Services

Date: March 2018

March 2018

 

Thanks very much for taking the time to review our program! I'm not sure which company you're with, but please know that we have an entire list of free, self-guided trainings (including recorded classes and guidebooks) - as well as a library of brief video tips of the week (and access to the largest support team in the industry!). Feel free to contact our Help Desk and we will be happy to get you the resources you need.

Thanks again for the nice comments!
The Caterease Team

 

David from Blue Plate Catering
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Great product that makes business easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
Functionality
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Quality
Value for Money
Value
Support

It makes our work easier.

Pros

The software is great overall! It interfaces with so many different programs, and it's been a huge help that makes our job easier. There is always more to learn about the software, so it's nice to keep adding to the list of abilities. In the past, we used two different programs for booking and invoicing, so it's a huge time saver. Our team only has to make updates once, so it minimizes potential for error.

Cons

I've had a support ticket for what seems like a simple fix in for a few months, and haven't really received much feedback on it. Also, if there is an issue with the interface, the support staff for each different software says that it is a problem with the other software, so that has been a little difficult.

Review Source: Capterra

  Response: Caterease, Horizon Business Services

Date: March 2018

March 2018

 

David - Thank you for the kind words! According to our records, you seem to be using a fairly old version of our program. As you probably know, your updates are completely free - and I have confirmed that the feature you requested will indeed be included in our next release (in testing now). As a matter of fact, we improved upon the request by adding a couple of options! Thanks again! Chris Kopriva Caterease Software

 

Cassandra from The Tangier
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Our business used Caterease for 1 month. We switched software because it was not easy to navigate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

We liked that we could duplicate events with the same information, and that we could add accounts and contacts. Customer service was helpful with training.

Cons

Overall, the software just wasn't convenient for our business. It was complicated to navigate. We needed something simple and easily customizable with features like a calendar and a contacts section. Caterease had these features, but they just weren't easy to navigate when you're busy.

Review Source: Capterra

  Response: Caterease, Horizon Business Services

Date: December 2017

December 2017

 

Cassandra - We are very sorry to hear you are having difficulty getting started with Caterease - particularly in the area of navigation. Caterease is actually renowned for its fluid and intuitive navigation. We call it "Zig Zag Technology" and I honestly think that once you've experienced it for a while you'll wonder how you ever lived without it! While most software programs force you to navigate using a very rigid, step-by-step approach, Caterease lets you "zig-zag" from anywhere to anywhere. Say you're looking at an email from a client and you want to immediately open that client's event - a simple mouse click brings you right there! I know you've only used the program for a month. Let us provide you with a private trainer to assist you, and I'm certain you will love the flexibility and power of Caterease once you've gotten more familiar with it. Remember, there is always someone here to help you with any questions. - Kind Regards, Joe Biasella, Caterease Director of Support

 

Sol from Pure Solutions Consulting - chefsol.net
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

The program has revolutionized the ability to move from Mom & Pop to Corporate Seamlessly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

The software has changed my life and given me thousands of hours of time to better manage my business and my employees. Caterease has allowed me to take many companies from paper and pen to the cloud. Caterease has put many of my clients businesses back in their control.

Pros

The ease of use and windows familiar aspects of Caterease are perfect. Mark and the sales team have helped me as a food service consultant serve many of my clients needs. Customer Support is always available and knowledgeable. The software is not just a program but a catering operational system. I am able to customize so many parts that makes the system adapt to any company with comfort. I started using caterease years ago and the company has made updates many times and has made it exciting to look forward to. Years ago i would spend countless days and weeks making complex spreadsheets to calculate so many informational needs that i had to repeat weekly. Caterease has been built with so much functionality that my weekly repetitive work has dropped down to almost zero and my time as well as my employees time has spiked in productivity. This Software is priceless!!!!

Cons

What i like least about the software was that i had little access to information on events without my computer!! BUT they recently released the Caterease APP.... Now me and my team access event info on our phones and cant be happier.

Review Source: Capterra
 


November 2017

November 2017

Loved using Caterease, was a bit of a struggle to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Loved having all info in one digital and accessible place.

Pros

I love how you can implement other software with it like Allseated and Constant Contact. It is also so detailed and allows you to keep all your info into one digital place!

Cons

I will say that it is a challenge to learn and because of the viewing settings, all users can customize their views which makes t nearly impossible to use any one else's.

Review Source: Capterra
 

Tera from Service Systems Associates

July 2017

July 2017

I would recommend Caterease to any catering company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use Caterease in over 20 of our accounts and it has been a great relationship from Mark in the sales department to Theo and the other tech support crew in the tech support department. The program itself offers all the tools we need to build proposals, beo's, contracts, invoices, etc. It helps us manage our financial viability with the reporting tools it offers as well as prospecting new clients. Caterease offers ongoing training and new tips to help maximize the program to its fullest potential. I would recommend Caterease to any company offering catering services from an off-site caterer to any on site facility.

Cons

We haven't found anything that we don't like. It does everything we've wanted it to do as far as a software is concerned.

Review Source: Capterra
 

Wendy from Commonwealth Caterers

June 2017

June 2017

Caterease is simply the BEST!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

Because we love this software so much, there isn't much we don't like about it. Try it out and you'll understand what we mean.

Pros

I have been using this amazing program for over 24 years. It is the most versatile and user friendly software I have ever used. The prints are flexible - yet SO professional. Anytime I call or email, the response time is amazing, their customer service far exceeds today's standard! I always appreciate the friendly, patient, & efficient support staff, they have an awesome product and an amazing staff to support it.

Review Source: Capterra
 

Shirley from Kimble¿s Events by Design

June 2017

June 2017

Caterease has helped make Kimble's Events by Design the successful company we are today!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
Functionality
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Quality
Value for Money
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Pros

We do love our Caterease package!! We have been users since 2000 so we have grown up with Caterease!! It is efficient and easy to use and gives us all that data and management tools we need to make our events a success!! We also just decided to research the mobile version of the program as we are going to have a sales person in the field in a couple of months! It truly is a great partnership!

Review Source: Capterra
 

Kelly from LUX Catering and Events
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Caterease has quite a bit of experience with catering software. Unfortunately, it can be challenging

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

If everything is working perfectly, bids are much easier to write.

Pros

We like that Caterease is can be almost endlessly customized. This becomes overwhelming at times. It seems like it works best for hotel and banquet facilities.

Cons

The customer service is often rough. There seems to be an attitude that everything is always user error. It might be, but we would like to hear a little more concern when we call in.

Review Source: Capterra
 

Nikol from Hose 22

December 2016

December 2016

Works great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

It's crazy we used to cater using Microsoft word documents! Caterease has changed the game and paid for itself.

Review Source: Capterra
 

Bridget from Famous Dave's

December 2016

December 2016

A Must Have!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Caterease is an essential part of building catering sales. The ability to customize prints, menus, and events is a must for both small and large-scale caterers. We would recommend Caterease to anyone looking to develop their sales process and deliver an efficient catering service.

Review Source: Capterra
 

Christianna from Huntsman School of Business

November 2016

November 2016

With a little training, you can go a long way!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

I really enjoyed learning to use caterease. It was user friendly and seemed intuitive after spending some time in the software. Watching training videos was the most helpful. I didn't attend an formal trainings because of the cost to send someone was so high. I saw a lot of potential and loved this software.

Cons

Training was not free.

Advice to Others

Provide training to all and any employees that need to use this software.

Review Source: Capterra
 

Holli from Air Host Great Falls, Mt.

December 2015

December 2015

Great Experiences

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have used Caterease at Beale AFB, Ca., Anderson AFB, Guam and now at Air Host in Great Falls, Mt. It has been an essential tool for me to build sagging sales and bookings. The support I have gotten from the customer service crew has been prenominal, even on a remote Pacific Island half way around the world. Thank you so much for developing and continually improving a wonderful catering tool.

Review Source: Capterra
 

Kathleen from Glasbern Historic Inn

October 2015

October 2015

Love this software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Caterease makes everything run so much more smoothly, even for small businesses. It truly is a lifesaver!

Review Source: Capterra
 

John from Coolbaker's

October 2015

October 2015

The perfect catering software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Caterease programming is well put together and streamlined for the functionality of day to day operations. Although the instructional videos cover every aspect and come across as intimidating, the support desk is always available for help and guidance and pleased to be there to assist. They all take the time to explain and instruct by utilizing a support link to share screens so they can control the mouse and teach the proper steps while you are sitting at your desk. It's a virtual private lesson!

Review Source: Capterra
 

Krissa from Hotel Fort Wayne

October 2015

October 2015

Caterease is Wonderful!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Quality
Support

As an Administrative Assistant of a Hotel with Rooms & lots of Catering space I couldn't be happier with the ease of Cater"ease". From setting up our new system, to training in Naples, each and every step of the transition from our old system to Caterease has been wonderful. Each person that we have worked with, talked to or asked questions of has been awesome. Caterease is so nice to use with the menus and reports, that it makes it easy for each of our departments and our clients at the same time.

Review Source: Capterra
 

David from Keep Memory Alive Event Center

October 2015

October 2015

Caterease is a Lifesaver!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It helps keep us organized and is really our lifeline at the event center. The staff is always extremely pleasant and helpful should we require assistance at all. I don't know what we would do without Caterease!

Review Source: Capterra
 

Jennifer from Monterey Bay Fish Grotto

October 2015

October 2015

Caterease is Awesome!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am completely technically deficient and every single person I speak to in the tech support department is helpful, professional and understanding. My stress level went from extremely high to seriously low. Awesome. Caterease as a program is outstanding. I can't imagine using anything else!

Review Source: Capterra
 

Lynn from One World Catering & Events

October 2015

October 2015

We couldn't be as successful as we are without Caterease

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

As the General Manager of a small catering company, Caterease keeps us looking professional through our custom designed proposals, contracts and invoices. It provides us with the tools to keep track of our clients and their previous events seamlessly. Our clients just think we're amazing!

Review Source: Capterra