Caterease is a cloud-based and on-premise catering solution suitable for caterers, event planning businesses, casinos, restaurants and more. Key features include event management, account management, marketing, print designing, query tools and scheduling.

Caterease offers features such as event calendars, dashboards, real-time web leads, staff scheduling, menu costing, customizable fields and reporting.

The solution offers integration with Zuppler, DocuSign, Vantiv Integrated Payments, Google Maps, Social Tables, Quickbooks, Sage 50, Constant Contacts and more. Zuppler integration allows users to book parties online, enter details and make payments. DocuSign allows users to electronically sign documents.

Caterease is available in a subscription or one-time payment option. It offers Android and iOS mobile applications. Support is offered via phone, fax and email as well as client training, documentation and FAQs.



78 Reviews of Caterease

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 78 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Great for conference center use!

I enjoy working with it daily and it enables my team to access the information they need to successfully book catered events.

Pros

I love the ability to pull simple reports quickly and permission settings.

Cons

It's not very user-friendly and can be slow. Pulling detailed reports is difficult because of limited search functions.

November 2018

chris from Steamers Catering

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

4 of 5

November 2018

Buyer Beware

The sales team did not really describe the complexity in setting up this program. Basically you get a complete catering program that must be built up from ground floor by the client. I spent months trying to switching from my current catering software program and never was able to get the program to work. Finally after a few months we took a loss on the money and abandoned the program all together. I could only see the program working for a large company with an IT department that could handle programming the systems to fit the organization. NOT for any form of a small business.

Pros

Caterease has a ton of options. But all must be programmed by the client. High level of computer knowledge and time required.

Cons

Everything is very complex and must be programmed. Our team went from spending hours booking clients to hours learning and programming Caterease. Very very complex and requires a ton of hours to set-up. We even started losing money because all our time was spent setting-up the program. Nothing with this program is "Ready To GO". Very bloated. Many systems are listed in different areas creating a very congested and bloated feel to the UI

Response from Caterease of Horizon Business Services

Replied December 2018

Chris, I¿m very sorry you¿re having a tough time transitioning to your new Caterease program. We are well-known for our extreme ease-of-use, but sometimes people who are not used to common Office Products have a slightly tougher time adjusting. Please stick with it ¿ and know that our entire team is here to assist however we can! Caterease is also known for its amazing flexibility ¿ so much of the program, from screens to prints, can be completely customized. Of course, we deploy the program ¿ready to go¿ with default settings. However, if a user like you wants to completely customize things to his particular needs, that does require a little setup on your part. Most programs don¿t let you customize anything at all. With Caterease, you can simply use the robust, complete program we send you straight out of the box or choose to customize it yourself!

November 2018

Nickia from John Ed's Cafe & Catering

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Not user friendly for everyone

Pros

Purchased this product because it had such good reviews and felt that it made my job easier as a small catering business we someone usually books an event with us while attending someone else event and having a moblie app handy was really nice.

Cons

My co-owner did not find this product useful. We were not able to interface our Quickbooks online with this software which caused me to double work.

August 2018

Mary-Louise from Helvi's Catering

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Enhance your Inhouse System by using Caterease

Software has enabled me to double my business without adding extra support staff. It forces me to answer questions about my events ahead of time so when the event date arrives, I am fully prepared.

Pros

Well thought out! Software can be customized to do just about anything. It is easy to use - learning curve is approximately 6 weeks to become very comfortable with it. A myriad of reports to choose from and customize. Absolutely the best customer service of any software I've purchased. Very quick and clear response time, Questions are answered within a day. Phone and email support unrivaled. Developer is willing to work with End user.

Cons

1. Mouse scroll! I use this program at least 6 hours/day; finding those hiding scroll bars and scrolling is continually frustrating and annoying, especially when the detail grids are expanded. The program looks like Outlook and acts like Outlook with the exception of this feature.

2. Recommendation for data entry: In some places 'tab' gets you to the next column, and in some places it's 'down/up' arrow. Often frustrating to remember which to use. It's a waste of time to use your mouse when the 'tab' would do. I would recommend that this feature be streamlined so it's always either 'tab' or 'arrow' key (mouse still available, of course).

Response from Caterease of Horizon Business Services

Replied August 2018

Mary-Louise - thank you for the wonderful review. I just wanted to tell you that you can disable the hidden scrollbar feature in your local preferences window. So sorry for any inconvenience that might have caused you.

August 2018

mindy from Have Party Will Travel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

We love Caterease

We have used Caterease for over 10 years. We couldn't run our business without it. Thank you for your support.

Pros

The software is easy to use. It keeps track of all of my events. The support team is always great to help me with any question that I have. I am not very good with technology and they always answer my questions in terms that I understand. They stay on the phone with me until my problem is resolved.

Cons

I wish the e mails through Caterease would hold an attachment.

August 2018

Danny from The John Marshall Ballrooms and Homemades by Suzanne

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

I Never Want For Anything

I really do love this system. You can check overlapping of events.. it has flags that identify each event as "Tentative" if they have not yet committed, "Definite" if they have and other important markers. You can customize HOW you want to see or view most things. I really could not imagine that anyone would not just love this system.

Pros

It covers just about anything you could want it to do. There have only been a few things ever I wished
it could do and it couldn't. It is easy to use and reports are easy to obtain. I really love this software.

Cons

No Quickbooks interface. It would be nice to be able to transfer an invoice into the accounting system. Instead, I literally have to re-type every event over again into Quickbooks. This can be frustrating when you are receiving deposits or payments on events that are two or three years down the road and need to enter the event to apply the payment to it; along with all of the other daily invoices you have to do. And then keep up with all the menu / rental / room changes and updating THOSE in quickbooks.

I do wish the notes and comments section on events would automatically place the initials of whom ever made the comment and the DATE . This could be tied to your log in. Often times there could be 3 or 4 people working on an event and if they forget to put their name.. and the date.. you dont know who they
are. Also anyone can CHANGE or EDIT another persons notes or comments which I dont like. There is
an "audit report" you can produce that will tell you who did what... but its not that easy to read and it takes some experience of looking at it to understand what the report is telling you.

Response from Caterease of Horizon Business Services

Replied August 2018

Danny, thank you for the nice review. I do want you to know that we DO have an awesome interface with both Quickbooks desktop and Quickbooks online. One click and you can send information to Quickbooks one event at a time or in batch. Please call your sales representative and they will set you up with it.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Caterease Review

Pros

It was very functional for catering management. I liked how everyone could update it in live time.

Cons

It was a little clunky in some places. But I also think it could have been set up better on management end.

August 2018

Candi from Turf Catering Company

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Makes my job so much easier!

Pros

This software is fabulous - you can access your program from anywhere in the world when you have Caterease Connect. The reports/queries are easy to manipulate to find the requested data. The engineers listen to our specific needs - requests show up in the next build! The software is VERY simple to use and can be customized for specific needs. The mobile app is great to check upcoming events on the fly. You can run a query to see how much of each item on your menu you've sold for a certain period of time, the forecast what the change in revenue would be if pricing increases/decreases. You can compare sales for a certain month /period to previous years, forecast future time periods and more. The time savings is phenomenal. What used to take hours can be produced in minutes. Our company has used Caterease for so long, I don't know how we would function without it.

Cons

The ONLY problem I have is sometimes tech support doesn't answer the phone because they are tied up on another call. BUT, emailing the support desk usually gets an answer quickly.

July 2018

Elise from Indian Ridge Country Club

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

The Caterease software is easy to use and perfect for our needs at Indian Ridge Country Club.

The ability to clearly communicate while standardizing information that is distributed to a number of departments within our country club.

Pros

Ease of use. I also appreciated the responsiveness of the sales team when our Club requested to update from outdated version to current version 18.

Cons

I am pleased with the software, which I use daily. If I could make one change, I wish all the fields allowed us to change font style and size.

July 2018

Jet from Holiday Inn Express North Platte

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

We use Caterease for our Hotel Conference Center booking and catering.

Time savings and a great way for staff to stay up-to-date on scheduled events. Prevents double booking and overbooking for staff available.

Pros

Makes scheduling easy & can customize to fit our needs. Mobile app makes checking on schedule while out of the office a breeze! Awesome customer service and great training available. Video tips are always accessible to learn a new feature or to review how to do something.

Cons

So many components to learn the function of and some features are added cost. Would like more "side by side" function of having multiple managers (ie: scheduler & event manager) on screen at once.

July 2018

Marie from Marigold Catering

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Caterease is customizable and easy to use on the go!

Pros

How customizable it is! We were really able to take the software and use it how it best suited and helped our company. And each of our Sales Team can customize their screens and views to how it best suits their day-to-day needs. The Caterease team constantly provides updates and strives to better fit everyone's needs. We recently switched to the web-based server and it makes a huge difference for our Sales Team.

Cons

As with any software, there are bugs/glitches, etc. but the support teams works quick to fix them and update the software with changes.

July 2018

Shirley from Kimbles Food By Design Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

We have used this software since 2000 and LOVE the ease of use and customer support

Happy Customers!!!

Pros

Ease of use, professional quality documents for our customers, Customer service is always very helpful

Cons

I can't think of a thing we don't like about the software we use it daily and have never had any issues - this is truly the easiest and most complete software to manager our catering business

July 2018

Kim from Six Star Events LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

The customer service was great. They helped us get the most out of the software.

Pros

It is incredibly convenient to help run my business out of. Having everything in one place makes life so much easier.

Cons

I did have to go through many tutorials to understand how to use a lot of it. However, the tutorials helped so much.

June 2018

Niklaus from Anderson Hospitality Management

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Caterease is powerful and there's a lot to it.

Pros

The sheer amount of features with Caterease is astounding. There is so much it can do from scheduling and pricing events to inputting menu items, and much more! The integrated tutorials are helpful.

Cons

The interface isn't as intuitive as I would like. It seems like it's in need of a facelift. I feel like we maybe use 20% of all the features we're able to use.

Response from Caterease of Horizon Business Services

Replied July 2018

Niklaus, Thank you for your comments about our program. We pride ourselves in the robust collection of features we offer to satisfy the needs of any catering and event planning operation. We also deliberately design our program to mirror the functionality of the most common Office applications ¿ to keep the learning curve small. From our records, it seems you are using a version of Caterease that is many years old. There is no charge at all for your company to update ¿ and take advantage of new design options as well as a host of powerful new features! I think you will really like the look and feel of this latest version, which reflects the modern design of other Windows 10 applications. Feel free to contact our help desk today and anyone there will be able to assist you.

May 2018

Kris from Bon Appetit at Washington Univeristy St Louis

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

May 2018

Caterease is easy to use and set up. For our daily use it provides most of the needed functions.

Pros

Online login function and can be used anywhere. Easy to copy multiple events, but pricing doesn't always copy. Query funtions for reports, finance and daily events.

Cons

When updates are made it takes too long to work out the kinks and get our individual set ups back to our settings. Would like better ways to compare year to year financials.

Response from Caterease of Horizon Business Services

Replied May 2018

Kris, Thank you for your review. Unfortunately, some settings need to be reset during major updates - otherwise, you will not see some of the new features. We do try to keep this to a minimum and notify customers ahead of time. Also, try the "Yearly Sales Comparison" report. It offers a flexible way to compare year to year financials. Thanks again for your review.

May 2018

Jr from RKC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Very easy to use and great support and training available!

Pros

Ease of use, dependability, easy training, fast support, extensive thought put in to each aspect of program.

Cons

On site training is very expensive. However, we have found the website and support desk can help us through most questions and training for free.

Response from Caterease of Horizon Business Services

Replied May 2018

Thanks Jr for your kind words. Just to let you know, we have many different options besides onsite training - many of which are free. Give us a call and we'd be happy to go over all of them with you and your team.

May 2018

CLB from SAVOR...Peoria

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

3 of 5

May 2018

Have used Caterease in various positions with 2 employers. Have used one other catering system

Pros

Ease of use across systems (adding an event, account or client is all done with the same + / - icon )

Cons

Unable to batch print or email documents as one attachment
Unable to view the content of sent emails from within Caterease
Unable to pull up an "outstanding invoice list" across accounts

Response from Caterease of Horizon Business Services

Replied May 2018

Hello and thank you for taking the time to review our software. Just to clarify: You can batch print and email documents. You can also view the contents of sent emails from within Caterease. You can also review outstanding invoice lists across accounts. In fact, you can combine all three and batch email attached invoices to all accounts with outstanding balances. Please call our help desk and we'll be happy to show you how. Thanks again for your review.

May 2018

Travis from Wilshire Caterers

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Caterease and its support staff is AWESOME

Pros

Ease of use, our entire team from FOH to BOH, chefs and sales team are huge fans of using this software!

Cons

nothing! this software is really fantastic! it is easy to use, user friendly and the customer service is amazing!

Response from Caterease of Horizon Business Services

Replied May 2018

Thank you Travis for such an nice review! We work hard to meet expectations like yours and your teams and we don't take anything for granted. Cheers..

May 2018

Clarence from Commonwealth Caterers, Inc

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Caterease has the best customer service!!

This software produces professional proposals, contracts, and invoices with ease that my staff and the clients love. It also produces very specific paperwork that helps my culinary team and event staff produce and orchestrate the best events possible. The friendly, efficient customer service at Caterease is exceptional!

Pros

We have used this amazing catering software for over 24 years! It has grown and evolved with the industry over the years and remains the best catering software on the market - that I have ever seen. This product pays for itself and the cloud based version allows my staff to work on the fly from any venue, which saves time and money. My staff loves using the Caterease program. The help desk is always friendly, efficient, knowledgeable, and far exceed my expectations of customer service in today's market. They truly go the extra mile!!

Cons

I do not have any cons for this product or the support staff - give it a try - you, your staff and your clients will be glad you did!

Response from Caterease of Horizon Business Services

Replied May 2018

Thank you, Clarence, for your kind words. We really appreciate you taking the time out to share your experience with Caterease. We count ourselves lucky for customers like you. You get five stars in our book, as well!

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

2 of 5

May 2018

Caterease is a very detailed software for catering facilities but not the most user friendly

A lot of events/venues to have access to the same information/database

Pros

The possibilities are endless (Creating kitchen prep list, cost, ordering, budgetting, creating BEO's, templates, financial possibilities)

Cons

The software is a little archaic and is not the most user friendly. A lot of the functionality would certainly be used more often if the software was easier to use. A lot of duplicate information has to be entered

Response from Caterease of Horizon Business Services

Replied May 2018

Thank you for the kind words. We've just released a brand new, cutting-edge version of Caterease. Please call our offices so we can arrange training on it for you. We want you to feel fully comfortable with all facets of the software. You will find that there is never "duplicate information" that needs to be entered into Caterease. Again - thank you for your kind words.