All ChefMod Reviews
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Matt
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Purchase Power
My overall experience with ChefMod has been excellent. The savings for my Buisness both with time and cash value are unmatched.
PROSFrom set up to our daily ordering to receiving product ChefMod has killed it every step of the way. Along with the great prices from the purchasing power to the easy use of the software makes ChefMod an easy and logical choice.
CONSI have nothing to add here, the software does everything we need it to do.
Vendor Response
Matt, I couldn't have said it better myself :-) Professional Chefs with your experience aren't as common as people may think. We truly appreciate working with you and the talents you bring. Thank you for your support all these years. We appreciate YOU. John
Replied October 2019
Lisa
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Excellent Platform!
Great- All the support staff is so nice and accommodating. Every request is answered in no time and their assistance with many things that they could push on me but they do as a courtesy to make my life easier such as credit applications, lookups for items, etc. is a breath of fresh air that I don't see with most vendors we work with!
PROSEverything needed from accounting and ordering to analytics this software has helped us integrate. I no longer have to code invoices. It exports on my cue right to my accounting software. We do not have to deal with any pushy annoying sales people from the food companies OR their commissions which is a huge perk! My food costs went down tremendously since we started using this software and I am able to view all past current and future orders with a couple clicks at any workstation with internet. Anytime I have a question the support team has a very fast response time and does most all of the legwork to accommodate my requests making my life ALOT easier when we want to price things out or are having an issue of any kind. Chefmod has brought my BOH kitchen practices into this day and age instead of the more old school less efficient practices of the past that we used previously to get the job done.
CONSBecause it was a big change in switching to this platform it took some convincing to get my kitchen team on board. All of our vendors changed so ironing out new delivery windows and what no had a little bit of a learning code but nothing that could not be addressed. My former food vendors were not pleased but it was definitely a wise business decision. If you have an old school kitchen department who is not comfortable using the computer this transition would take some time, but once trained and all the kinks are ironed out this is the way to go for sure.
Reason for choosing ChefMod
One of my associates came across the software online and saw it had great reviews so we wanted to see what it was all about
Vendor Response
Lisa, We are so happy that you are taking advantage of all of our system features. I would encourage the app whenever possible. It's available for Android and Apple devices. It's a great way to see numbers on the go and of course to place orders. I'll give you a hint, our next major desktop release will have a lot of the app functions there as well! Get excited! Thank you~ John
Replied October 2019
Alex
Restaurants, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed October 2019
A helpful tool, not foolproof, needs major QOL and UX improvements
It has helped us lower costs, but has also come with workflow changes that can be annoying at times. It basically finds the cheapest price for each item you're ordering across all of your vendors and orders it. The problem is that each of these vendors has a minimum order price to ship. What follows is a chefmod rep calling you telling you that your order doesn't make minimums for several different vendors and then you need to sit on the phone with them and move things around until you can get things to work out mathematically. They don't look at your order as a whole and try to find the cheapest possible way that would get you the order successfully, they just order the cheapest version of each item and hope that everything adds up to make a minimum or you're getting a phone call. What makes this even more frustrating is that you can't order from a specific vendor through the site to avoid this nuisance. Overall, it's OK. It's lowered costs but not without headaches. There's some convenience to being able to order from some vendors online, and being notified about things like holiday delivery schedules. I can't be sure if I'd recommend it to someone who doesn't need it for their business, as I do not find it to be a luxury.
PROSBrowsing inventory Order history referencing Customer service
CONSInterface needs improvement, a lot of un-intuitive design and layout decisions Does not currently have functionality that allows you to order from a specific vendor, so making a minimum order for a vendor can be frustrating and involves phone calls Search function is bizarrely bad
Vendor Response
Alex, you are reading our minds. We have a lot of these (maybe all of them) addressed in our next release which is scheduled for 2020. We'll keep you posted as we get closer. John PS, we would love for you to join our Facebook group exclusive for members!
Replied November 2019
Mary
Hospitality, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Coastal Sunbelt Produce is Proud to Partner with ChefMod
Coastal Sunbelt Produce has been proud to be a part of ChefMods growing success since its inception. We have worked closely together over the years with their many talented crew members as both of our businesses have expanded. We admire their dedication to their customers and vendors alike, always on the cusp of what is new in our industry. We look to a bright and successful future with the ChefMod Team.
PROSCoastal Sunbelt has had an overall excellent experience with this software. When a problem occurred we were able to remedy the situation quickly with the Help of ChefMod team members.
CONSCoastal Sunbelt has not experienced a major problem that was not remedied efficiently. Although no software is 100 per cent fail proof ChefMod is available to its customers and vendors for quick solutions
Vendor Response
Mary, these systems always help to make the process on all sides more efficient. Thank you for being such a valued supplier. ~ChefMod
Replied March 2017
Dave
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Happy Customer
ChefMod has been wonderful, the staff I've interacted with are always polite and professional. The product we receive is always of the highest quality, and the digitizing of invoices makes accounting a breeze on our end. Overall I love it, I wish I had switched over sooner.
PROSEase of use with this system is what I like best about it, not to mention the money saved
CONSSometimes the wording on how products are named in the system doesn't make sense, but once you figure out how to search it's not a problem
Vendor Response
Dave, thanks for the great review! Product naming conventions are an ongoing effort. This year alone we added more than 6,000 new items to the system. Keeping track of all the manufacturer and distributor updates is a full time job. We recently implemented a formal naming convention that addresses this very topic and have begun to routinely update current items as well as to manage new ones. Thank you for the feedback and of course your ongoing support.
Replied October 2019
Matilda
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
The best ordering software
My experience is the greatest, the staff is always there to support you 100%. The execution of them resolving any issues is so on point, it makes my operations at the restaurant run that much smoother. They always check back to make sure you’re satisfy with products price and any inconvenience encounter during delivery.
PROSI love this software, is easy to navigate for ordering, entering sales and invoices. I like that I can go back and find old invoices instead of calling the office to make sure they were entered.
CONSHonestly there is nothing I don’t like about it.
Vendor Response
Matilda, What can I say, members like you make every day a pleasure to come to work. Thank you for your support all these years. You truly are a power user! John
Replied October 2019
Jason
Restaurants, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Management Helpful
Chefmod has been a extra helpful and simple system to reconcile invoices and keep track of the restaurant's costs and sales.
PROSChefmod helps to reconcile invoices at a click of button and automatically marks for you any missing items on the invoice. Also, the way the system is designed helps in a great extent to verify all the details of the different business' costs and at the same time use those numbers to compare it to your sales in a daily, weekly, monthly or yearly basis, assisting management to balance their cost.
Vendor Response
Thank you Jason... soon with our new Financials feature called CrossDoc you'll be able to scan invoices into the system too... ChefMod is going paperless! Thanks again!
Replied March 2017
Kathleen
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Very User Friendly
I use ChefMod daily to enter my sales and invoices into our system, and it's very helpful where I can find or track certain information, if needed rather quickly, which is why I refer to it often throughout the day.
PROSThis is very user friendly; I never have issues trying to navigate my way around and its functionality is great!
CONSI'm not sure I have an answer for that; I'm happy with it!
Reasons for switching to ChefMod
I wasn't the decision maker on this, but I would guess this worked much better that what we were using prior.
Vendor Response
Kathy, Thank you for the great review! We recently invited you to our Facebook Community Group. Please join to participate in new feature reviews! Thank you!
Replied October 2019
Matilda
Restaurants, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
The company that helps your buissness run smooth!
Chefmod is everything you need in one place, from logging our sales to ordering and getting the best prices it doesn't get any better then this. When ever we have any issues the customer service is the best. They get back to you right away and 99% of the time the problem is resolved on the first call. They follow up making sure everything is ok and also keep us update with any changes that might interfere with ordering any product ahead of time so we can sub with another product. I cannot see running my restaurant as accurate as we do if it wasn't for chefmod. The staff is amazing friendly and always willing to take care of any problems we may encounter.
PROSMakes everything in the restaurant run smooth giving us the best product out there.
Vendor Response
Thank you Matilda!
Replied March 2017
Jose
Restaurants, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2017
Easy to use
Chef mod is easy to use and navigate including but not limited to their graphics and statistical information. Their reports are always detailed and spot on. Making it easy for anyone to understand the information and interpret it for their own use. Customer support is always helpful and work in a timely fashion.
PROSDetailed statistical reports customer support is quick and easy
Vendor Response
Jose, Strong reporting tools are important for anyone that has the responsibility to manage the numbers. We hope that you are loving the reconciliation tools as well. Thank you for the great review! John Oldweiler President
Replied March 2017
Michael
Food & Beverages, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed October 2019
ChefMod for restaurants
Overall savings is a great plus. When the rep and the other manager (do not recall her name) were on staff, there was more feedback from the team that seams lacking. No one has come out to introduce themselves since in order to let us know they are the new point person. The rep has been very helpful. Several of the staff are very responsive and able to trouble shoot. Unfortunately, a formal introduction of new management was never made.
PROSThe service personnel attempt to accommodate most situations. They are always friendly and as helpful as possible. Being able to send orders at anytime without having to make phone calls is a great convenience and timesaver. Once the order guides are set up it is very efficient to place orders.
CONSThe fact that there is no way to see where the products are coming from on the screen while ordering is very inconvenient. Often we do not make a minimum order and chefmod has to transfer merchandise. I would like to see where the lowest bid is coming from(or all bids for that matter) so I can ordr where it best suits my needs. Some vendors deliver early, some late - I want the knowledge of where they are coming from.
Vendor Response
Michael, Thank you for your review and your kind words about our team and system strengths. More importantly, we respect the feedback on where we can improve. Our intention is to provide the most ease when placing orders, but we do also realize that for some, having more control is important. Our developers are working on a host of features which will give you exactly the insight to suppliers and pricing that you are asking about. This will be offered in an upcoming release which I will share more with you in person. I hope you enjoyed meeting with our Member Services Team Leader yesterday, and I look forward to reaching out to your personally to set up our next meet up! John
Replied October 2019
Dennis
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
ChefMod- Review
Chef Mod has contributed to my success at the meadowlands. Great professional service with excellent customer service skills .
PROSIt’s a blessing to have quick and easy more time to other things .
CONSIt’s all good , I really never had a issue with it
Vendor Response
Chef Dennis, When we have great customers like you who understand more than most how important it is to have strong systems in place, it makes our focus clear. All of us here are in awe with your ability to manage so many concepts in one facility. We're glad that we can support your efforts and free your time to manage the countless responsibilities you have. Our [chef] hats are off to you my friend! John
Replied October 2019
Jaime
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2019
Chefs life easier
This is my 8th year using ChefMod ever since I started it just keep getting better and better and it really helps with my food cost.
PROSI like the fact that I can find anything I wish for for less price.
CONSThe fact sometimes I have to order items in advance but reasonable on certain items.
Vendor Response
Chef Jaime, Thank you so much for your support for these last 8 years. You have been a great source of inspiration and support. Working with great chefs like you, encourages us to be our best every day. When we work with pros, it makes our job easier too! Thank you from all of us!
Replied October 2019
Diane
Restaurants, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Back of house made easy!!!
I have been working with Chefmod for many years. The system has simplified my BOH operations and food ordering for my Chef so we are able to be on the floor and be a part of our diners experience. If we ever have issues with vendors, products, invoices etc.. we make one phone call to them and they take care of everything. I have been working with the Chefmod team for so long that I would be lost without them.
PROSIt's easy to navigate and very simple.
CONSHmmmmm... that my favorite Chefmod people don't work 24 hours.
Vendor Response
Thank you Diane. We are expanding to other time zones so we may have to clone a few of us! Thank you for the great review! ~ChefMod
Replied March 2017
dan
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Happy
easier than ordering separately from each company
PROScustomer service is great mostly easy to use
CONSsmall inconveniences in use: i almost ALWAYS order through "order history" and wish it would automatically start me there prices are not always cheaper, especially when fee is included
Vendor Response
Thanks for the review Dan! We're always looking at pricing. Operationally it's our #1 focus. Be sure to always look at the Alternatives for items. This is where you may get the most bang for the buck.
Replied November 2019
Wayne
Food & Beverages
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Service at its best
Been a Chefmod customer since 2010! Centralized all of my purchasing power and saved big bucks! Chefmod's ability to negotiate with new vendors specifically for my own QSR brand to bring in new products was absolutely #1! I recommend Chefmod to all of my restaurant buddies in NYC!! Thanks
PROSEase of use
CONSCan't add products as end user
Vendor Response
Wayne, thanks to loyal members like you, we continue to grow our base which makes those deals even better! Thank you for your long time support and be sure to check out our app on iTunes and Google Play store! Be well. ~ Your friends at ChefMod.
Replied March 2017
Pete
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Excellent product
I have been using this software everyday for the past 8 years to receive thousands of orders. I can honestly say it makes my life so much easier and helps my business run more efficiently. I would recommend this software to anyone that needs to maximize their time during the work day.
PROSThe fact that it's simple to use. I was able to successfully train my staff members to use without any issues.
CONSNone come to mind
Vendor Response
Pete, We are so happy that our solution can delivery more efficiency to your business. Thank you for being such a trusted supplier! ~ChefMod
Replied March 2017
Kathy
Restaurants, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE