--- title: "FoodStorm Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FoodStorm. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FoodStorm is a good fit for you!" source_url: "https://www.softwareadvice.com/catering/foodstorm-catering-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Inventory Control Software](https://www.softwareadvice.com/inventory-management/stock-control-comparison/) / [FoodStorm](https://www.softwareadvice.com/catering/foodstorm-catering-profile/) / FoodStorm Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/catering/foodstorm-catering-profile/) Reviews [Alternatives](https://www.softwareadvice.com/catering/foodstorm-catering-profile/alternatives/) # FoodStorm User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 19 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 12 reviews (63%) - 4 stars: 6 reviews (32%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (5%) ## FoodStorm customer reviews Showing reviews 1-19 of 19 (page 1). ### Foodstorm enthusiast review from a very untech savvy individual - Overall rating: 4/5 - Reviewer: Kelly R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered I have been a Foodstorm user for over 3 years and have seen the program evolve quite a bit in this time, I have used foodstorm for many different aspects of my role from a sales consultant quoting orders/events for clients to creating function sheets for our events and as of recent times I have also taken on the development side of the online platform which for someone who is not very tech savvy foodstorm has made this easy, I also appreciate customer support I receive in using the platform often the support I get comes without requesting it and my contact purely just seeing where they can help me. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Foodstorm is incredibly easy to use from setting up your own items to creating your own reports, It has been a very adaptable program for an adaptable business. #### Cons Mobile phone compatibility it probably the biggest issue for us it is a little more difficult to use on a mobile from a customer perspective. I would like to also see more development in CRM capatibility. #### Reasons for switching to FoodStorm Not as user friendly, two many additional requirements. #### Vendor response Hi Kelly & thank you very much for the thoughtful feedback. Our dynamic mix of caterers & developers sure did create some software secret sauce with FoodStorm, making a platform easy to use for all levels of tech-savviness & scalable for growing businesses, which is what our main goal for our customers is! We would love to hear more about your mobile phone compatibility comment, the issues your customers may be experiencing & any ideas you have on how we could best expand our CRM features to fit caterers' needs. Please email support@foodstorm.com :) Replied January 2021 --- ### Best decision I ever made - Overall rating: 5/5 - Reviewer: Russell M. - Verified reviewer: Yes - Industry: Supermarkets - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered I've been able to cut down my programming and updating time by 90%. It has allowed me to focus on sales and growth and not be bogged down with mundane programming. The experience has been better then staying in a 5 star hotel. The team at Food Storm knew what the industry needed and it has delivered it!!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The website layout is fantastic. Since moving from my other catering software my online sales have doubled. The ease in adding items. The customization of reports by the support team has been amazing. The ability to manage 8 locations from one place. The real time updates, it used to take me hours to change prices and update menus, not anymore, changes are live and updated as quick as you can refresh your browser. It has made my life incredibly easier. My team transition to this platform seamlessly and absolutely loves this program. Auto surveys sent out the following day allow me to address unhappy customers right awy #### Cons That I waited 4 years to long to purchase it #### Reasons for choosing FoodStorm They were the only company that could handle the size of my company and do what I needed the programm to do #### Reasons for switching to FoodStorm As a company with 8 locations and 10+ on the way I realized we needed to find a platform that could handle multiple locations as a single entity. I spent way to many hours programming and update 8 locations menu and the thought of having to do it for 20 locations was scary. This program allows that and more. The customer support has been incredible since day the first demo! #### Vendor response Hi Russell, wowie! If a software company could blush, we'd be doing it right now! We at FoodStorm are so happy to hear all the ways you & your team have benefited from our catering- & business-minded software design, process automation obsession & ease of use! How fantastic :) Please contact your dedicated support team if you need anything at all. Replied January 2021 --- ### Massive fall from grace....best avoided - Overall rating: 1/5 - Reviewer: Sam H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Such a massive fall from grace and disappointment from a company which used to be so so good and is now so so poor. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros oodStorm WAS an amazing piece of software with customer centric approach. They were genuinely game changers in their day. Sadly. since the takeover by Instacart and the exit of the founders and original team, the company has gone to pot. Support is non-existent and the site is no longer PCI compliant, despite their claims to the contrary, so is completely useless now. Sadly their support and management teams refuse to engage at any level with customers and they have gone from a customer centric approach to a complete disregard and for their customers. Best avoided at all costs. #### Cons Non-existent customer service and account management and no longer PCI compliant so take credit card payments on their system at your own risk! #### Reasons for choosing FoodStorm At the time, the product and service was market leading. Sadly, that is no longer the case. --- ### FoodStorm Review - Overall rating: 5/5 - Reviewer: Caitlin C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FoodStorm is easy to use and very functional. The customer support has been second to none and we love the customisation options to ensure we can easily get the information our team needs. Entering menu items and packs is very simple as well. #### Cons Some of the reporting isn't as user customisable as other programs we have used but FoodStorm do offer custom reports for a fee which has been great. #### Reasons for switching to FoodStorm More features available and easier integration with online ordering and shopping cart. #### Vendor response Hi Caitlin, Thank you for your review! We pride ourselves on ensuring you have a dedicated support team here at FoodStorm with your success in mind. Our developer brains would love to hear what specific user customisable reports you are looking for, so we can help deliver even better functionality for you. Please feel free to email support@foodstorm.com :) Replied January 2021 --- ### Solid Software for Caterers - Overall rating: 4/5 - Reviewer: Marcel L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered FoodStorm has been an important part of our operational processes since implementation, bringing efficiencies and good reporting abilities. Customer service and the core features of the platform are excellent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Great customer service. The Foodstorm development team is happy to adjust or create new features to solve our problems as we grow. The core FoodStorm system is excellent and has been built on a thorough understanding of caterers' needs. The platform is fast, easy to use and reliable. New features are added regularly as the FoodStorm team consistently works on developing their platform. #### Cons Locked into using the FoodStorm e-commerce portal. At a time when e-commerce and customer digital experience is increasingly our focus, not being able to choose form the best e-com platforms available is a disadvantage and may end up being a deal breaker for us long term. Prices for modules are expensive. Ability to export to our accounting software costs several times more than the accounting software itself. E-commerce module costs more than other, more feature rich alternatives. #### Vendor response Hello Marcel & thank you for your comment. We are absolute Customer Service fanatics & love to hear our Support & Development Teams have stepped up to meet your unique needs as you grow. We take pride in helping caterers expand their business, so we love hearing success stories like yours. We listened to your feedback on our e-commerce portal & are currently in the beginning stages of rolling out our latest e-commerce design & functionalities, developed specifically to compete performance-wise & aesthetically with other leading e-commerce providers. Please contact our Support Team at support@foodstorm.com if you'd like to discuss these new options & features :) Replied January 2021 --- ### Foodstorm - Calming the storm - Overall rating: 5/5 - Reviewer: Kate S. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration of shopping cart direct to website. Integration with existing business was simple. Love the reporting aspects and teh ability to custom any and numnerous reports. #### Cons For someone who is not suavy in technology, the sheer depth of what is available sometime is overwhemling. Not that this realistically is a negative as the support is there to guide users like ourselves through this. #### Reasons for choosing FoodStorm Customer service and support #### Vendor response Hi Kate & thank you for taking the time to write a review. Our developer brainiacs will be so delighted to know their hard work on integration features, reporting capabilities & seamless inclusion in your website has made your business more successful! We appreciate the feedback on the complexity of some features. We would love to hear what specific features you needed the most education on & how you think we could improve our training. Please email your thoughts to: support@foodstorm.com Replied January 2021 --- ### Based in Melbourne, I have been using this program from very early on. - Overall rating: 5/5 - Reviewer: Phillip P. - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration with online ordering, back of house production reports and being able to split complex orders into specific kitchen departments and being able to allocate specific production times, this functionality enables black truffle catering in Melbourne, Australia to be able to manage the logistics in delivering more than 60 jobs, that includes hot deliveries, at the clients requested time. #### Cons There are a few small changes that I would make. But overall foodstorm is a very powerful tool, I think that recomedations I have made should have been implemented, rather than wait for other users to request the same or similar tweek, I'm sure once others we're notified of the changes they would have been very grateful #### Vendor response Hi Phillip & thank you very much for your review. We love to hear from tried & true customers such as yourself on how we've grown as a software over the years, still delivering a fantastic service to you. We appreciate your note on our agility to make updates based on customer feedback, as that information is truly the bread&butter of how we can deliver such an amazing software. If you have any feedback in the future in specific features, please do not hesitate to email support@foodstorm.com :) Replied January 2021 --- ### What did we do before FoodStorm? - Overall rating: 4/5 - Reviewer: Nicole F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Overall, we love the program and the team are so helpful. We've never looked back! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it has a lot of functionality that we require & it is fairly intuitive to use. It makes managing our catering operations a breeze, compared to the old manual system we used to use. I particularly like how easy the shopping cart is to update & that changes are instantaneous. #### Cons The reports can be a little confusing. Working out which one is right for our purposes is tricky sometimes, but the customer support team are great at helping when we need them. #### Vendor response Hello Nicole & thank you for your feedback. Our Support Team & Developers will be delighted to hear how efficient & easy our software & help has made your business processes, as ultimately we want to see all of our customers succeed :) If you are still in need of reporting assistance & customisation, please do not hesitate to contact support@foodstorm.com. Replied January 2021 --- ### FoodStorm | Black Star Pastry - Overall rating: 5/5 - Reviewer: Josef M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Foodstorm has a lot of variable assets that suit our business in many ways, including a great click through guest experience and kitchen management for requisitions and online customer orders. #### Cons Getting to understand the systems and ability takes time, although it is very complex in providing recipes and costing structures, if you take the time to understand it, it can be beneficial, it takes time however. #### Vendor response Hello from FoodStorm! Thank you Black Star Pantry for your review. We aim to make both user experiences, yours & your customers', easy, intuitive & powerful. We appreciate the feedback on the complexity of some features & the time it may take to familiarize yourself with them. We would love to hear what specific features you needed the most education on & how you think we could improve our training. Please email your thoughts to: support@foodstorm.com Replied January 2021 --- ### Foodstorm Feedback - Overall rating: 4/5 - Reviewer: Andrew P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Great! I do not know where we would be without Foodstorm. Its a fantastic piece of software that has allowed our company to grow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The team at Foodstorm are always so helpful, very fast turn around. Always open to suggestions for improvement of the platform/software. #### Cons Would like a bit more flexibility with the way the shopping cart is presented online, would be great to have a basic feature with the back end to upload new banner images etc. #### Vendor response Hi Andrew & thank you for your very kind words! Customer Service is a cornerstone of our business & our Support Team is the foundation! Delighted to hear our software & team are helping you grow & operate your business how you want. We listened to your feedback on our online shopping carts/e-commerce platform & are currently in the stage of rolling out our latest design & functionalities, developed specifically to allow for better back-end usage & aesthetic presentation to your end customers. Please contact our Support Team at support@foodstorm.com if you'd like to discuss these new options & features :) Replied January 2021 --- ### Order Entry - Overall rating: 5/5 - Reviewer: Chris Z. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Amazing. My productivity skyrocketed while simultaneously allowing me to see how and where I was wasting my manpower. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of order entry is superb. The ability to create customizable menus to fit any possible need is amazing. #### Cons I don't have a complaint about the software. I'm very hands-on so I found myself getting ahead of the deployment process, wanting to know the intricacies of the system. I'd say that's more of a compliment, being so excited about the software, wanting to know more faster. #### Reasons for choosing FoodStorm FoodStorm checked all my boxes. #### Reasons for switching to FoodStorm This software's ability to combine a customer-facing shopping experience online while allowing for back end order entry was key. I also run multiple brands and needed and system that would allow me to compile all sales and production data into a single report with the ability to separate if needed. #### Vendor response Hi Chris & thank you for your glowing review! It sounds like you get just as excited about our software as we do! What a compliment! Ease of order entry on customer-facing sites & bank-end portals is one of our main goals, so we are delighted to hear you are reaping the benefits. If you need anything at all, please do not hesitate to contact your dedicated Support Team. Replied January 2021 --- ### Review - Overall rating: 5/5 - Reviewer: Eugenie P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy and changes are instant. And the team is always so helpful! #### Cons Set up buffet selections would be great and if we could exclude cafe revenue out of reports and it would be good to have a filter "order number" for stickers. #### Reasons for choosing FoodStorm We were already using Foodstorm when I started at D&D so not too sure. #### Vendor response Hi Eugenie & thank you for your 5 star review! We love to hear our Support Team has helped you & your team :) Fantastic feedback on the buffet selections & reporting revenue filters, our Development Team will be notified of these. As for the order number filter for stickers, that feature will be rolled out in our software this week, so please keep an eye out for that upgrade! Please contact our Support Team if you need anything. Replied February 2021 --- ### Support - Overall rating: 5/5 - Reviewer: Sharon B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered We may not contact support for months and then when needed it is just like we spoke yesterday. Very professional and most helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and the support is super quick. Not that we have any issues with the software it is just tweaks and adjustments as our needs change. #### Cons From an administrator role there is not one thing I could say I like least. #### Vendor response Hello Sharon, Customer Service is a cornerstone of our business & our Support Team is the foundation! You kind words are making even the coldest of computer processors & cloud-hosted servers blush! Thank you for your positive review :) If you need any additional support, please do not hesitate to contact your dedicated Support Team. Replied January 2021 --- ### A fantastic platform to help run a catering business - Overall rating: 5/5 - Reviewer: Alex C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered A fantastic experience from enquiry through to onboarding and the great customer service continues as a user. The team are knowledgable, easy to work with and very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Easy to use - Simple to understand - Instant updates & changes - Ability to control it myself #### Cons - It would be great to have an App to manage the software from our phones when we are on the run #### Reasons for choosing FoodStorm I have worked with Foodstorm before and was very impressed with the product. #### Vendor response Hello Alex & thank you for your review. Our team aims to put catering management power into your hands through efficiency, accuracy & intuitive design, so it is fantastic to hear you are reaping the benefits! FoodStorm does indeed have a mobile & tablet application, found both on the Apple App Store (https://apps.apple.com/au/app/foodstorm/id808563183) & Google Play Store (https://play.google.com/store/apps/details?id=com.caterxpress.foodstorm&hl=en_AU&gl=US). If you additional assistance, please contact support@foodstorm.com :) Replied January 2021 --- ### time saving software - Overall rating: 5/5 - Reviewer: Carlo H. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Very efficient helpdesk , [SENSITIVE CONTENT HIDDEN] is great to deal with, quick response to queries, save staff labour cost, efficiency in quoting , budgeting staff labour and production #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use, great layout of proposals and bookings, great report filter #### Cons so far we have no issues. Very Happy with this Software #### Vendor response Hello Carlo, Thank you very much for the review. We love working with you & your team at European Catering & look forward to a continued positive relationship! If you need anything at all, don't hesitate to contact your dedicated FoodStorm Support Team :) Replied February 2021 --- ### Foodstorm Catering Software - Overall rating: 5/5 - Reviewer: Micheal M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Foodstorm has been amazing for us so far, reducing admin time and increasing the amount of sales with the online presence #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use of the software. Everything is foolproof and simple to use, this has sped up the time it takes to place customer orders. One recurring order now takes me 5 minutes to enter, down from 25 minutes #### Cons So far I have not come across any cons in regards to Foodstorm #### Reasons for switching to FoodStorm Foodstorm provided more features overall that we were looking for. It has replaced at least three pieces of software within our business #### Vendor response Hello Michael & thank you very much for your review. Automation, simplification & data precision are our middle names! Not really, but we do love to hear you're experiencing so many great benefits using our software! :) If you need any additional support, don't hesitate to reach out to your dedicated Support Team. Replied January 2021 --- ### Great product - Overall rating: 5/5 - Reviewer: Nicole F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered If there is ever a problem, [SENSITIVE CONTENT HIDDEN] are always there to help. They have been wonderful to work with! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is so easy to use, it's versatile and provides you with so much information on potential/upcoming/past business. #### Cons Not applicable. At this stage, we haven't come across anything we don't like. #### Vendor response Hi Nicole & thank you for your glowing review! We aimed to put our best catering & software development minds together to create a powerful & beautiful software solution for all caterers, so we love hearing your success story! Replied January 2021 --- ### Foodstorm - Overall rating: 4/5 - Reviewer: DEREK B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of use, simplicity in setting up and teaching clients to use #### Cons Standard orders that are created and automatically placed #### Vendor response Hi Derek, Thank you very much for your review! It fills us with pride to know our customers are receiving such high quality training & ongoing support to see solid success with FoodStorm :) We will continue to strive to improve our features & offerings. Replied February 2021 --- ### Best in Class - Overall rating: 4/5 - Reviewer: Chris H. - Product usage: Used unspecified for unspecified - Reviewed: May 2012 - Review source details: This review was submitted organically. No incentive was offered Highly recommended. We wanted a program that operated in the cloud and would grow along with our business. The level of support was the cherry on the cake. Very impressed. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros We signed up for a free trial of this software, and during that time the support staff were fantastic in customising the software for us and showing us the ropes. We wanted the ability to incorporate an online menu and Foodstorm had that functionality, plus heaps more. We have seen a steady increase in orders since implementing the software so will definately be continuing with it. #### Cons None to report as yet. #### Vendor response Hello Chris & thank you for your review. Ease of access, automation focused & superb customer support are the foundations of our software, so we love hearing you've benefited from them so substantially! Please let your dedicated Support Team know if there's anything we can help you with. Replied January 2021 --- FoodStorm Reviews, Pros and Cons - 2026 Software Advice