Gather Software


 

Gather is a cloud-based event management solution primarily designed for the needs of restaurants and other small and midsize enterprises in the hospitality industry. The system helps business owners streamline their event booking workflows, from initial inquiry to event execution.

This platform offers features such as automatic mobile notifications and updates that allow owners to track staff schedules and event activities. A shared calendar and team messaging functionality allow teams to coordinate and collaborate from anywhere.

Gather helps increase leads with an embeddable booking inquiry widget to automatically gather leads any time of the day or night. Response times are reduced with capabilities such as digital proposals and e-signing. The system enables business owners to keep track of their leads through its lead-routing functionality.

Gather guarantees compliance with PCI standards for secure online payment collection and also meets IRS standards for auto-gratuity.

 

Gather - App calendar
 
  • Gather - App calendar
    App calendar
  • Gather - Bookings performance report
    Bookings performance report
  • Gather - Send emails
    Send emails
  • Gather - Lead routing
    Lead routing
  • Gather - Mobile screenshot
    Mobile screenshot
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

49 Reviews of Gather

 

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Software Advice Reviews (3)
More Reviews (46)

Showing 1-3 of 3

Timothy from Zenith Vineyard
Specialty: Hospitality & travel
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Extremely bad customer service, buggy software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

Pros

Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

Cons

Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on:

Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not
About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages
I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract.
It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals.
Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal.
It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

Review Source
 
 

Josh from Taborspace
Specialty: Non-profits
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

After 2.5 months of working with Gather

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gather is a program with a great deal of potential, but lacking terribly in the follow-through at this time. While I was sending numerous emails asking to be granted permission to view reports on transaction fees and getting no response, they released a new logo and website design. And then when I asked them to enter recurring calendar event data on their event, which they had promised to do before we purchased the program, they responded by saying they won't do this for us any longer and we'll need to enter everything manually from here on out. At this time, it appears they're busying themselves with esthetics and letting consistency, agreements, and customer-care fall by the wayside.

Pros

The ease of scheduling and incorporation of invoicing is really wonderful. Also, the first month of customer service is superb.

Cons

The inquiry/"lead" forms are not customizable, the customer service drops off dramatically after a month of partnership, we primarily work with recurring events and they do not have any accommodating features for this. So, we worked out an agreement of sending in the data so they would enter it and decided to purchase the program, after a month and a half we were told they would no longer honor this agreement with us, without any warning or consideration. I also repeatedly requested access to financial reports regarding transaction fees and was dropped from conversation twice until I sent an email to a number of different departments and department heads, after which is was taken care of immediately.

Review Source
 
 

Nicole from The Falls Event Center
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

New kid on the block

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My company loves Gather, we have been using it for about 4 months now. Because it is an up and coming system they are growing and adding new content all the time, and they really look for customer feedback to help them in growing their software.

Pros

Great customer service
New content added often
Ease of use
up to date tech without hidden fees

Cons

Some reporting not built into the system yet.

 
 
 
Showing 1-20 of 46

Topher from Pane Rustica Bakery & Cafe
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Simply a Game Changer for Event Persons wanting to stay organized & efficient, with a touch of class

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Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Clean & Stylish software to share & communicate with clients and staff alike. Easy to use, and make any changes to customize it to your particular needs. Helps me stay organized better than anything I've used in the past. So grateful to have found Gather!

Pros

The maneuverability within the program makes it really easy to get things done, without a lot of erroneous data entry. Keeps you organized with multiple ways to view upcoming events while also being able to communicate with necessary staff within your establishment. The menu system is incredible, and user friendly for both myself and clients.

Review Source: Capterra
 

Joanna from Tastes Great Corp

December 2017

December 2017

I loved gather. Unfortunately, my higher up quit and her replacement put another operating system in

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Pros

I liked the layout and the ease of use for both the guest and myself. The look of the website is hip and fun.

Advice to Others

Could you track sales? My new boss didn't think that you could. I don't have many complaints. Thank you.

Review Source: Capterra
 

Barrie Quan from Alexander's Steakhouse
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Gather is a fantastic, time saving software program that increases my efficiency.

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Functionality

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Value for Money

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Increased efficiency, great database, historical data

Pros

I love the financials in the program- it makes it so easy to revise proposals and send new estimates to guests when they make changes.

Cons

The email function- many of my emails get blocked when they originate from Gather so I have to do extra work and send through my Gmail account.

Review Source: Capterra
 

Jenny from Ballpark Village

December 2017

December 2017

Gather has been by far the best software I've used for event planning.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It's helped me become more organized and I am able to work better with clients and co-workers.

Pros

Ease of use. Able to share instantly with co-workers. Easy for clients to access and understand. Also very easy for set up crew to read.

Cons

There are some minor glitches at times. If there are too many people on the same event, it's hard to update and changes may not save.

Review Source: Capterra
 


December 2017

December 2017

Gather is great for communicating details with clients and internal staff.

Ease-of-use

Functionality

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Value for Money

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Pros

I love how accessible it is -- I can easily check dates on the app and using it is so simple. Also, I can work with clients and they can see the updates in real time. This helps in closing the deal in a lot of cases! It makes us look good!

Cons

I don't like how some of my updates "disappear" but the Gather team is so easy to work with and helpful when that does happen.

Review Source: Capterra
 

Jennifer from Sdsu Catering

December 2017

December 2017

Going from physical paperwork to electronic contracts was the best decision our company made!

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Functionality

Product Quality

Customer Support

Value for Money

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Pros

Everything, but mostly how easy it is to navigate. I currently use caterease on my new job (not by choice) and miss gather every day!

Cons

i have no bad things to say. Some ideas for updates (if they haven't been already) would be the ability to customize the contracts and Kitchen lists so they are better organized. Also being able to put contracts or kitchen sheets in different languages for guests/workers.

Review Source: Capterra
 

Debbi from Fleming's Prime Steakhouse & Wine Bar

December 2017

December 2017

Great program - super easy to learn!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

the app version makes replying to leads fast and easy - created templates and attached forms take about 5 secs to send

Cons

the app version does not allow to change status - app needs to have complete functionality of the online program

Review Source: Capterra
 

Tobi Danise from 4th St. Live!

December 2017

December 2017

Great service, ease of use, clients love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Gather software easy to use, printing BEO's, details added, etc., all of it is simple & clean. I wish we would have started using it years ago. It's an event planner's best friend!

Pros

Gather is super easy for customers to use, guests love it, and the contracts are simplified. I wish we would have started using it long ago!

Cons

I dislike the the application for my phone. I always end up using the website over the application and I think we could find value in the app, just not currently.

Review Source: Capterra
 

Brandie from Barrelhouse Flat
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Easy and useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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As I stated we were emailing back and forth now guests get the info upfront

Pros

Gives me all the info I need on guests from the start. I went from having to email back and forth, to guests knowing exactly what we offer and us knowing exactly what I need to make them happy.

Cons

I would like there to be a way to add the calendar to our website so that Guests can see dated that we already have bookings

Review Source: Capterra
 

Ashleigh from The Lost Hostpitality Group
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

I feel like we were living in the stone age before Gather!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Endless benefits. I book more events, can easily look up correspondence with clients and other team members. I can better organize my financials. Nothing seems to fall through the cracks now that we use Gather

Pros

That every document is updated in real time. I save so much time this way. The ease of creating and updating BEOs.

Cons

I am not a fan of the new logo and look of BEOs. Otherwise everything is great! I love Gather!!!!!!

Review Source: Capterra
 

Susynn from Williwaw

September 2017

September 2017

Couldn't be happier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Ease of use, the preset templates, email that's connected to both the Gather system and my email and giving limited access to different types of employees.

Cons

iPhone app needs to be more versatile, the widget we have on our website that was provided by Gather needs to have more fields for more info on food and beverage questions so when we respond to leads we have more info from the start which.

Review Source: Capterra
 

Jessica from South Beach Group Hotels
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great product. Made our business grow faster than expected.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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All my F&B team, Accounting department are now on the same page every day!

Pros

Easy to use. Less than a minute to create prospect events. You can even prepay online. Costumers are able to leave feedback. Continuous costumer assistance and improvements. Complimentary webinars.

Cons

Some reports require a bit more polishing but aside from that I cannot seem to find any cons for this software.

Review Source: Capterra
 

Jonathan from Azucar Lounge

September 2017

September 2017

Gather has made

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

The ease at which we are able to manage leads and convert them to booked events is very beneficial.

I've been told many times that our clients are happy at the quick turnaround time for answering questions, sending out menus and booking events. Many of these tasks can be completed on the moble app too!

Cons

The app for android was a bit glitchy in the past.

The most recent updates have helped significantly.

It would be great if we were able to request cc payments from the app. I'd also like to have the ability to automatically send (with our customized verbiage) a payment request on preset dates and immediately after the proposal is approved.

Review Source: Capterra
 

kimberly from Travinia Italian Kitchen
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

14 years Catering Manager in charge of booking events.

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Well organized. The software crossed with our email database for ease of import. The messaging system works well for tracking customer contact and the financial page is great for guest to see estimate. Love it is a live link.

Pros

The software is well organized and easily transfers online request through email. The color coding system helps identify easily the event status in the calendar. Printing of menus and event proposals are easy and quick.

Cons

Software often shows green screen and freezes up. Would be helpful if you could more easily import pre-existing contact information.

Review Source: Capterra
 

Austin from Hubbard Grille

September 2017

September 2017

Gather Really Helps get the Job done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

How easy it is to use, and communicate with our entire team! The customization abilities and the user interface.

Cons

The mobile app needs the same functionality as the desktop site. If you guys could provide an update to that system it would be flawless

Review Source: Capterra
 

Bettina from Chaia, Farm-to-Taco
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Gather has made managing our FOH events so much easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
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Support

Organization. Team communication. Feedback.

Pros

Streamlined, easy-to-use, organized and intuitive. I would recommend this product to any restaurant that needs to keep track of customer relations. this product has been so incredibly helpful for our young company. We are planning a large expansion and growth and we definitely plan to use this in our scale u

Review Source: Capterra
 

Alison from South Beach Group / Miami Beach Woman's Club
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

This booking platform is so user-friendly; it makes the booking process quick and easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Gather saves me so much time so I'm able to respond to more leads and create proposals and correspond with clients in a more timely manner. All of this frees me up to do more networking outside the office and in turn generate more business for my event space.

Pros

The most awesome thing is, I can do everything in one system. I receive leads via Gather, I send and receive emails, book space, create BEO's, collect deposits, send invoices and other documents via Gather. It's the greatest and easiest booking system I've ever used and I've been in the event industry since 1987. The 2nd thing I love about Gather is their customer service. My rep always goes above and beyond every time, is always there to assist me, responds immediately, and is an absolute joy to work with.

Review Source: Capterra
 

Joanne from 10 Park Lanes
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

The Gather system is very easy to navigate and an asset during our busiest seasons.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Past present and future events all stored in one place. Can book events quickly and timely. Easily make changes and send out proposals to be approved.

Pros

Simplicity and informative. Events can be booked with ease and clarity. Gather is a must for our busiest seasons.

Cons

Sometimes difficult to obtain information for past events easily. Wish it also had reminders or alerts for events that we are awaiting responses for.

Review Source: Capterra
 

Hannah from Nuchas
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

So far, so good

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
Usability
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Value for Money
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Support

Managing and organizing all my events

Pros

I like how all the events and details appear on my own calendar. I also like how I can process payment through Gather.

Cons

The financial section - the new rollout makes us edit the financials in the events summary section. For the way we use Gather, it really isn't intuitive nor does it make sense, especially when it comes to adding charges/discounts. This one is pretty minor, but there are times when formatting the events notes section is a bit frustrating. When I press return or copy and paste event notes from another event, hyphens or weird spacing appears, making it read funny on the BEOs. Lastly, wish there was a direct link to copy and paste for payments (requesting cc information). I don't like using the request card from client option directly from Gather.

Review Source: Capterra
 

Emily from Xico
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

It makes life so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I worked without Gather for a year in an events job and having. gather makes life easier! It's such a great way to organize, communicate with your team and guests. It saves so much time with correspondence and invoice tracking etc.

Pros

I love the built in messages and attachments. It makes replying to leads so much eaisier and less of a headache.

Cons

The chat box that pops up every time I log into the home page. It's also not as user friendly as it could be. You have to dig deep to get to certain features (like attachments for messages).

Review Source: Capterra