PeachWorks Software

zero

Pros

In theory, ease of use, syncing with POS.

Cons

lack of knowledgeable customer service. using for over 6 months now, first 2 months were setting up, the following 4+ have been nothing but issues.

Pros

i like that the system is easy to learn and that it is easy to maneuver around in. it has a lot of options

Cons

i do not like that it is hard to get ahold of cutomer service and that you have a long wait time on hold

Pros

It's been so helpful as I grow my bakery business. Easy POS system, Easy reporting, Support team is A+++

Cons

Hard to setup, payment processing through them has a lot of fees that I didn't expect. Overall pretty happy still

This is extremely in depth and has a plethora of options, analysis, and tools at your disposal. Being not the most learned when it comes to cloud, their customer support helped me out greatly along the way. Besides, loading up all of my items, which Support helped with, everything else was cake.

Pros

The apps are so easy to use, each had a step by step instruction for setup. If I had a question or wasn't for sure if I was doing it correctly support was there to help through the process.

We have been delighted every step of the way of our PeachWorks journey. The sales staff, the onboarding process and the support staff have all greatly exceeded my expectations. PeachWorks is a must have system

Pros

Our account manager what so helpful. While the setup was fairly straight forward I did have a few questions. Bob was fast to respond and answered my questions. They have a very knowledgeable staff.

Advice to Others

if you have seen the demonstration, and worked out a quote with your sales representative, I advise you to sign it! You will have no regrets

I found an inventory system that will do what the sales folks says it will do. I have tried a couple of other solutions and after spending 8 to 10 weeks to get them setup the systems were hard to do and I always had problems. I switched to PeachWorks a few weeks ago, the setup was easy and now I have reports that allow me to control costs.

Thank you PeachWorks

Pros

So much easier to use than other inventory software solutions.
Their support team was prompt and either answered my questions or told me what I had done wrong.

Cons

I haven't found any so far.

The demo looked fantastic. Yes was the answer to all my questions. I pulled the trigger, and was made to sign a year long contract the included modules I didn't want. Reluctantly I sighed, handed over my credit card info, and before I was even using the software, I was being invoiced. After 3 months, I have nothing but an inaccurate reporting tool, with none of their modules delivering what was committed to me by their sales woman. And having the system go down for an entire weekend wasn't very fun either.

Check and double check references! One of the most important lesson's learned. Our restaurant will survive, but I doubt Peachworks does.

Pros

The colors are pretty.

Cons

The ease of use in the design is great. But this does you no good when there is no data to support your managing efforts. And the reporting that is there, does not match the POS.

Advice to Others

DO NOT PAY UNTIL IT IS WORKING!!!!!

What a great and easy to use product. From the moment I was contacted by the sales rep its been a pure pleasure. The apps worked exactly as I was shown on the demo. From the time I first logged into the system until I entering counts and recipes was less than 7 days. I'm using all of their applications and I can't wait until they release new apps as I will buy them all. I have tried several other solutions, and either they didn't work or they were too difficult for me team to use but not with PeachWorks. Great apps, great team to work with.

Pros

easy to setup, easy to use, support has been great and very responsive

Cons

I haven't found any yet

Advice to Others

I'm ready for more applications .

Was promised new software for years. When the new software was finally ready to demo, we couldn't have it. We are moving on to Crunchtime...Thank goodness.

Pros

The idea of a mobile design is on target, but needs a ton of functionality to be useful in a real restaurant. Support wants to help, but can't.

Cons

Not a lot of reporting functionality, and if we dig in, the data there is, lacks integrity. No direct vendor integration, but I hear they are trying. No GL integration, unless you are on legacy Quickbooks.

Advice to Others

With the exception of the head of head of support, there is very little industry experience, especially at the executive level, and it shows.

They have been good to work with. I wish they had a better functionality with their app. Most of our employees are teenagers and app based. Other than that I haven't had any problems with them.

Unfortunately, we are still using WhenToManage. Given that we want to use an inventory system, we have not migrated to PeachWorks. We do have concerns regarding the new system, which primarily are related to the reporting functionality. We spent a lot of time generating custom reports for accurately tracking and evaluating the performance of our stores. Will the new reports be re-created (can they be re-created) for us in the new system? We cannot afford to lose the information and reports we have been using, which are critical to the operations of our business. Also, another issue is that lately we have been experiencing data export issues from WTM. The customer service response has been slow & the delays have impacted our ability to get our financial reports generated in a timely manner. We are told that some of the people who were available for addressing issues in the past have been working on the development of the new PeachWorks system. This has been a very negative experience for us & has caused us to begin searching for other viable options for ourselves & our franchise.

When I last utilized the system the user interface seemed clean and easy to navigate but was lacking many basic features to make it a useful inventory or recipe system. Looking for something that was more robust that was full featured. Would like to see automatic inventory adjustments, full scale recipe and food costing, multi-location support.

after actually taking the time to sit down and try to use peachworks it was not nearly as easy as the demo showed... so many times did the page glitch and not show things correctly, the conversions made no sense, it was just a mess and I hated using it. I have a degree in computers and this was a terrible choice. I will be leaving peachworks soon

Pros

nothing

Cons

everything

Advice to Others

your apps dont work on our phones, the page doesnt work sometimes, there are no easy flows to the page... if a drunk person at night can use your page then thats when you know its easy to use and friendly to non computer people. but yours is not, so its not a good page

We only used the Log app, but it was consistently buggy. The fields would delete before we could fill them in and we would have to write over and over again. Customer support was unresponsive and unhelpful. Will not be recommending Peachworks to other restauranteurs.

Good service. They are constantly trying to add value. Their base service allows for easy scheduling. Ability to quickly transfer schedules and tools to change and modify weekly. Staff really found it to be a good service.

Great concept for restaurant operators. The ability to have full control over your metrics in real time, at any location is the absolute future of managing your business. Being able to customize, and create your own dashboard of key performance indicators is available, and critical to gathering the information you need to steer your operations. Add on programs and features that you can customize to suit your needs and budget is fantastic. Being able to right-size the data you need, instead of purchasing large antiquated systems/licenses is a breath of fresh air. The customer support is extremely helpful.

Pros

Flexibility, Modular purchasing of programs, support.

Cons

Still in development for multiple platforms and communication with Different POS.

This software is worthless. The reports do not load accurately, the widgets are pointless and take more time to actually navigate to the information needed. Completely awful. The only thing worse than the software is the customer service.

I've been a customer for the past 6 months and I would recommend this company to everyone. The system was very easy to setup, even inventory. I've been able to cut my food costs by 2% and controlling my labor is so easy, its not taking me 2 to 3 hours a week to build my schedule. Whenever I have questions the support team is quick to answer and is always very helpful. Free meals to any PeachWorks employees.

Pros

Simple, I have tried a couple of other products but I could never get past the setup step. I used their inventory database for my items and I was ready to start counting and entering invoices right away.

When I'm not in my restaurant I'm able to see how its doing and be alerted of any issues.

Cons

I haven't found any yet.

Advice to Others

You will save a lot more money than this product costs. I never realized how much money I was using .

We have 3 locations while I tried to keep track of how each location was doing and controlling labor and food costs I was not doing a very good job of this using our current tools. I replace my solution with PeachWorks and WOW what a difference. I' get alerts if I have issues, I'm able to see up to the minute updates and I can access the PeachWorks apps from any device. A big surprise to me was that I didn't have to pay an additional fee for the mobile app, this is not the case with some of their competitors. The system was easy to setup and the support is some of the best that I've ever experienced. Great Product, Great Team!

Great customer service, My rep is the best. as we have expanded into new markets Peachworks allows us to focus on the issues that matter and make our business better.