About CaterZen

CaterZen is a cloud-based catering management solution that allows caterers to manage operations, sales and marketing. It also helps users track sales, take orders, view reports for kitchen planning and manage employees.

The solution provides customer relationship management (CRM) capabilities for prospect information management. Users can manage interactions with clients through emails, meetings, to-do lists and calls. CaterZen helps caterers to create invoices, manage payments and produce aging reports to track collections.

The solution enables caterers to store and search for information from existing clients and capture new client details while taking orders. CaterZen also provides an interactive mapping tool to manage catering deliveries. Users c...


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Supported Operating System(s):

Web browser (OS agnostic)

54 Reviews of CaterZen

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(43)

43

4 stars

(11)

11

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 54 results

May 2018

Jim from Cranberry Creek Cafe & Catering

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Been a user for many years! Very satisfied!

Pros

Makes accounts receivable so much more manageable Great marketing capabilities. Customer support if fabulous. Very responsive. Allowed me to grow my catering business exponentially over the last 8 years!

Cons

No real cons to speak of. Takes a little getting used to in terms of setting up new menu items. But once you get the hang of it, not bad at all.

August 2019

Nanette from STACKED Restaurants

Company Size: 201-500 employees

Industry: Restaurants

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Amazing Product

This is one of the best "outsourced" experience we have had a company. Their support team is ABSOLUTELY amazing. In addition, they really teach you to be independent with all of the articles and videos they provide when you are trying to do something within the software, but if you get stuck they are there for you - usually within an hour you have an answer,.

Pros

The best part of CaterZen, initially, is how quickly a company can go from not having a catering system and CRM system to having one. Our company was up and running in 3 weeks. The ease of implementation was incredible, our CEO said - "quickest IT implementation in our company history". Other great features, are that it was able to integrate with our website for guest to order themselves, the prep sheets are perfect for the kitchen operations, and the invoices are clean and easy to read for operations. The driver application is an additional great feature that the guests really appreciate. The CRM and reporting features are excellent and really help you grow your business.

Cons

We have to have patients with feature request, because it has to have value for all end users not just us.

May 2018

Jacqueline from The Couch Tomato

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

May 2018

It is easy to use once you know where everything is. A few functions could be simplified.

Pros

I like the ease of retaining customer information. We have recently discovered a few features that have made it easier for us to keep notes on addresses and it has been making a huge difference.

Cons

It is hard to search for things if you do not have a client name or invoice number. We have recurring offices that want to look up past orders under another (unknown to them) name or reps that want to look up an office that they haven't been before. The rewards program is also a bit confusing with the voucher system. I am learning it as I go but right now it is all a bit fuzzy.

Response from Restaurant Catering Systems

Replied May 2018

Jacqueline - I am not sure if you are familiar with our Venue Manager. It allows you to set up delivery locations used by multiple clients like doctor's offices, wedding halls, etc. It keeps up with delivery notes, venue notes, contact at venue and complete history of everything ordered at that venue. Please see help articles: https://support.restaurantcateringsoftware.com/support/solutions/6000137004 Please fill out a support ticket if you need any help. Thanks for your business. Michael

August 2018

Sandi from Bar-B-Cutie Smokehouse

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

August 2018

Catering Zen for BBC Smokehouse

Overall, my experience has been good. I like the easy navigation through of the software.

Pros

Being able to store all my contacts in one place. Also, being able to stay on top of billing and the easy navigation for doing so in the software.

Cons

Not being able to delete an invoice if needed and the print our pages sometimes are not clear to understand for other restaurant departments.

Response from Restaurant & Catering Systems

Replied August 2018

Sandi - thanks for the feedback. We appreciate you using our system. Feel free to create a support ticket or reach out to our team to show you the best ways to delete or edit invoices. We also have a variety of reports for production we can help you with for departments. We have a Client Success Manager, ready, willing and able to help you out. We find most frustrations are easy fixes with a support ticket, phone call or quick training session; all included with your subscription. Thanks! Michael

July 2019

Cady from Catering Concepts

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

July 2019

Makes things easy

Pros

I really like the ease of entering and revising orders. It's helpful too that CaterZen keeps track of our customers orders and information. Looking at the calendar overall is very nice too.

Cons

I don't like how quotes cannot be saved. Sometimes we make a quote for a customer but they decide to do something else or the event is canceled. There is no way to save the quote, we need to delete it or move to a past date as to not confuse our kitchen or scheduling. Though sometimes deleting it is not a good idea in case they want to revisit the quote at a later date.

Response from Restaurant & Catering Systems

Replied July 2019

Thanks for the great review! We appreciate your business. Please note all quotes can be saved, modified and/or turned into orders. They are stored under the client's CRM record.