Restaurant Catering Systems software


34 reviews(5.0/5)
34 reviews(5.0/5)

Restaurant Catering Systems is a cloud-based catering management solution that allows caterers to manage operations, sales and marketing. It also helps users track sales, take orders, view reports for kitchen planning and manage employees.

The solution provides customer relationship management (CRM) capabilities for prospect information management. Users can manage interactions with clients through emails, meetings, to-do lists and calls.Restaurant Catering Systems helps caterers to create invoices, manage payments and produce aging reports to track collections.

The solution enables caterers to store and search for information from existing clients and capture new client details while taking orders.Restaurant Catering Systems also provides an interactive mapping tool to manage catering deliveries. Users can create routes for orders and then assign same driver for multiple orders falling on the same route.

Services are offered on a monthly subscription basis and support is offered over the phone, via email and through an online helpdesk.

Supported Operating System(s):
Web browser (OS agnostic)

34 Reviews of Restaurant Catering Systems

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  • Jacqueline from The Couch Tomato

    May 2018

    It is easy to use once you know where everything is. A few functions could be simplified.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like the ease of retaining customer information. We have recently discovered a few features that have made it easier for us to keep notes on addresses and it has been making a huge difference.

    Cons

    It is hard to search for things if you do not have a client name or invoice number. We have recurring offices that want to look up past orders under another (unknown to them) name or reps that want to look up an office that they haven't been before. The rewards program is also a bit confusing with the voucher system. I am learning it as I go but right now it is all a bit fuzzy.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Restaurant Catering Systems, Restaurant Catering Systems

    May 2018

    Jacqueline - I am not sure if you are familiar with our Venue Manager. It allows you to set up delivery locations used by multiple clients like doctor's offices, wedding halls, etc. It keeps up with delivery notes, venue notes, contact at venue and complete history of everything ordered at that venue. Please see help articles: https://support.restaurantcateringsoftware.com/support/solutions/6000137004 Please fill out a support ticket if you need any help. Thanks for your business. Michael

  • Lauren from ozarktech

    May 2018

    great

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Super easy to use and the customer service wonderful. One of the easiest softwares out there to use.

    Cons

    It would be nice if it were more customizable to each client and not so plain. I'd like to have it more customized to my business.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • John from Chick-n-pizza Works

    May 2018

    Best software out there. Processed 87 orders on Christmas Eve without incident

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The supplier ordering feature is excellent Auto marketing letters a big plus On line ordering excellent Delivery feature great but hard to use unless on desk top

    Cons

    I would like more control over customize programs ie I would like to print bigger perp labels and choose my own perp label parameters Too many steps for payment order not viewable during this process making it cumbersome App does not bring me into program Need less expensive credit card processor current supplier is way too expensive ( my restaurant processor is .4% and $.04/ transaction)

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Restaurant Catering Systems, Restaurant Catering Systems

    May 2018

    John - thanks for your review and your business. I am going to have Meredith reach out to you about payment order. We just launched a way to auto-batch credit card payments. Not sure what you mean about app not bringing you into the program. Our app is just for driver deliveries. We are building an order taking app. As far as credit card processing, we just negotiated a better rate with Braintree: interchange plus a quarter percent plus 30 cents a transaction. Considering they are taking liability for cards not being present and they provide you/us a gateway and PCI vault (normally $40/month), it is a very fair rate. Thanks!

  • Verified Reviewer
    LinkedIn icon

    May 2018

    RCS really is everything we need for our restaurant to do tons of catering.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    RCS was built specifically for restaurants that cater. I have yet to find anything out there that does what RCS does better than RCS.

    Cons

    The customer interface could be better. Sometimes customers have to call to complete their order.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Brett from Bar-B-Cutie Franchise Systems, LLC

    Number of employees: 51-200 employees

    May 2018

    RCS has quick and accessible customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I really like the record keeping ability in RCS. I also like the search feature it has built in and it's easy to teach to others.

    Cons

    I really can't think of anything right now that I would consider a con to the software. It's practically error free.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Jerry from Star catering and cafe

    May 2018

    After extensive research this is the best catering software that I found and now using.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is a complete package for all my catering need. Love the marketing Module and the delivery manager.

    Cons

    Nothing not to like. There are few tweaks I can suggest to improve the software though . Would love to discuss them on the next yearly users meeting.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Clay from Carolina Barbeque

    May 2018

    Restaurant Catering Systems was the best addition I have made to my restaurant and catering business

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ease of use, organization of orders, food prep labels, reports, email marketing, order confirmation emails sent to clients the day before the event, review emails sent out the day after the event, pretty much everything this software can do has made my life easier. The best thing I added to my catering was the Drink Pack for per person that rep outlined in a report. That single addition is absolutely brilliant. I barely have to sell drinks anymore, that alone sells itself. Customer service is always quick to respond with questions.

    Cons

    There is one report I wish would be better. I have asked and maybe they are working on it. It's under Accounting & Sales Journal Report. When you select a date range, all your revenue, taxes and fees are listed and they can be expanded to see to which jobs those account for. But when you export the file it doesn't show the jobs/customers, just the totals. Other than that, no Cons.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Ashwani from SliderBar

    May 2018

    RCS has been the easiest software I have deployed in my 15 years in the restaurant business.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Highly intuitive and easy to use yest has extensive functionality that covers every aspect and whole life cycle of the catering business.

    Cons

    It would be great to have more customizable Catering Sales Management capability especially with customizable sales email blasts to new leads.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Jim from Cranberry Creek Cafe & Catering

    May 2018

    Been a user for many years! Very satisfied!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Makes accounts receivable so much more manageable Great marketing capabilities. Customer support if fabulous. Very responsive. Allowed me to grow my catering business exponentially over the last 8 years!

    Cons

    No real cons to speak of. Takes a little getting used to in terms of setting up new menu items. But once you get the hang of it, not bad at all.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Mike from Slap's BBQ

    Number of employees: 11-50 employees

    May 2018

    Hands down the best platform for managing our catering business!!

    Ease-of-use
    Functionality
    Quality
    Support

    It has streamlined our process for issuing quotes, creating orders, and most importantly has helped us to execute on orders consistently and accurately!

    Pros

    Building quotes and converting them to orders takes seconds! Super detailed and custom kitchen reports help us accurately and efficiently get the orders ready every time. The accounting feature is great for keeping track of deposits and outstanding invoices.

    Cons

    Programming the menus takes a little time, but is very intuitive and pays off 10 fold with the amount of time saved when building orders and calculating quantities.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Jelena from Sardi's Catering

    Number of employees: 201-500 employees

    May 2018

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support

    I got a customer production report

    Pros

    It's like an IPhone - easy to use and self explanatory. Has an excellent overview and some very interesting features like the delivery manager part.

    Cons

    I would like to be able to have more influence in adjusting features in order to individualize it more to our needs.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Jung-Hoon from The Improper Pig

    April 2018

    I've not had an issue, since starting to use over 14 months ago.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It's streamlined, fairly dummy proofed and best of all, it all works for my restaurant! Each drop down menu speaks for itself. Producing massive amounts of catering, back-to-back-to-back is really simple.

    Cons

    None really to date. I've figured out most of all, if ANY issues that I've come across at the time.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Verified Reviewer
    LinkedIn icon

    April 2018

    Everything I need, but needs some improvement.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I love the ease of use. Everything you'd need is there and easy to navigate around and contact anyone with a click of a button.

    Cons

    The system itself is great, but there is room for improvement with several features (quotes, emailing, etc.)

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • amisha from Tin Drum Asian kitchen

    April 2018

    Great! I love the ease of use! love ability to send customers their invoices and have paper trail!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy to use! I learned how to use the software in no time. I was able to teach my managers about It in no time as well.

    Cons

    I wish this was not just a software and it somehow brought repeat catering orders. It would help a lot.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Gage from Soulman's BBQ

    Number of employees: 201-500 employees

    March 2018

    Overall works well enough to get the job done

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like that emails are sent out with notifications of orders so that no orders are missed, as well as the production reports

    Cons

    I would like to integrate this into our pos system instead of having to manually enter orders and compare totals

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Erick from Chronic Tacos

    Number of employees: 11-50 employees

    March 2018

    RCS Has changed the way we do catering business! Makes life easier

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Everything is all there. Can print invoices, pull customer info, store customer payment info. Super easy to use

    Cons

    Can not delete catering that were either mis-entered or canceled which can lead to some confusion and lost product

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Restaurant Catering Systems, Restaurant Catering Systems

    March 2018

    Erick - any and all orders can be deleted, edited and or duplicated. Please reach out to support@rcsmailbox.com for help with that. Thanks!

  • Courtney from Technology Concierges

    January 2018

    Easy to navigate and intuitive GUI.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The software program is neatly organized. It keeps my data centralized which keeps me from having to search various systems for contact data. The system is rich yet still has ease of use.

    Cons

    RCS is fine but the Profit point is severely old and outdated. While the concepts and ideas are still valid, the graphics and design need to be updated.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Restaurant Catering Systems, Restaurant Catering Systems

    January 2018

    Courtney - thanks for the great reviews of our software! RestaurantProfitPoint.com was developed years ago, when I was solely focused on coaching and consulting. It is a value-added service we include in our Market Pro Plus system to help our clients sell more catering. We tend to look at it as a look at the "classics" or the oldies but goodies. As you said, and I agree...excellent still useful content, but needs updating. It is a great place to mine ideas. Thanks for being a client! Michael

  • Marya from San Marcos Deli

    January 2018

    If you are trying to grow a corporate catering program, you need RCS

    Ease-of-use
    Functionality
    Quality
    Support

    We were able to streamline our catering processes so it was easier to create quotes, create checklists for staff, and ensure that items were not overlooked on orders.

    Pros

    Easy to train on Creates a professional image to our clients Company is continually adding valuable features The Delivery Manager is great

    Cons

    Setting up recipes for production reports is a time-consuming, and a little confusing process. It takes a while to wrap your head around the best way of setting things up. However, this is typically the case with any inventory/production system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer
    LinkedIn icon

    December 2017

    It has been a good experience.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is relatively easy to use with a quick 10 minute tutorial. It does not have many errors and it moves fast.

    Cons

    I don't like that I can't email guests as a group from this software. Besides that, I like most everything about it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Restaurant Catering Systems, Restaurant Catering Systems

    December 2017

    Thanks for your positive review. I am not sure what you mean by not being able to email guests. We have mass emailing capabilities to any group(s), as well as, Gmail integration in the CRM to email anyone and have a record. Please reach out to support for help. Thanks! Michael Attias

  • Leya from Firehouse Restaurant

    December 2017

    RCS has been very helpful in growing our catering business and keeping us organized

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The ability to save information for an individual and previous orders so that it can make the process more seamless instead of getting the same info each time.

    Cons

    This is very silly, but it seems like we have to change the password a lot during the year instead of being able to keep it the same

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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