Restaurant Catering Systems Software


Restaurant Catering Systems is a cloud-based catering management solution that allows caterers to manage operations, sales and marketing. It also helps users track sales, take orders, view reports for kitchen planning and manage employees.

The solution provides customer relationship management (CRM) capabilities for prospect information management. Users can manage interactions with clients through emails, meetings, to-do lists and calls.Restaurant Catering Systems helps caterers to create invoices, manage payments and produce aging reports to track collections.

The solution enables caterers to store and search for information from existing clients and capture new client details while taking orders.Restaurant Catering Systems also provides an interactive mapping tool to manage catering deliveries. Users can create routes for orders and then assign same driver for multiple orders falling on the same route.

Services are offered on a monthly subscription basis and support is offered over the phone, via email and through an online helpdesk.



48 Reviews of Restaurant Catering Systems

Overall rating

4.77 / 5 stars

Filters:

Showing 1 - 20 of 48 reviews

December 2018

Ronald from Slim & Huskys

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Review

This is one stop software that does everything the company needs it to do. Prior to this there was a daunting process to ensure all parties are on one accord.

Pros

This program is very user friendly. The support staff is helpful and they want to see you succeed.

Cons

I haven't run into anything yet that I don't like about it.

Response from Restaurant & Catering Systems of Restaurant Catering Systems

Replied January 2019

Ronald - thanks for the kind words. We really work hard to build the best catering software and proud to be working with a home town restaurant like Slim & Husky's....one of my favorite places. You guys rock!!!! Michael Attias President/Founder

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Caterzen review

I have used this software since I started working at my job. I find it easy to use and navigate. I am able to also use it on my phone if I an ever traveling and need to get into a contract.

Pros

Its easy to use and navigate. Makes my job easier.

Cons

To do list doesnt always work. There are times where we put in meetings and they dont show up.

September 2018

Shelly from Elizabeth's Catering

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

CaterZen

Pros

The software is easy to use and is much faster than our old software.

Cons

I like everything I have seen so far with the software.

September 2018

Wendy from Elizabeth's Catering

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

A good fit for us!

Our previous software was not on the cloud. We are now able to access our software easily from any location with any device. The crm will enable us to easily reach out to potential clients with specific marketing opportunities.

Pros

Easy to customize to our needs. Support is amazing with articles to review on our own as well as quick responses to questions I may have. The set-up/training team was not pushy, but yet made sure they walked us through all the options available to us.

Cons

No cons at this point. Learning curve has not been overwhelming.

September 2018

Tony from Sticky Fingers Ribhouse LLC

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

In search of a user-friendly, all encompassing cantering software? Look no further than CaterZen!

The payment integration and interaction with clients that CaterZen possesss,

Pros

The ease of use and friendly interface. But it can also be the support tab which is extremely useful and the support team is very responsive and helpful.

Cons

Nothing glaring! Probably just the uncertainty of using a new program but that comes with any.

September 2018

Leanna from Elizabeth's Catering

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Great Product!

While there are some occasional glitches, it is a super helpful product overall. Loved the initial training. Happy with the product and it has been benfitical to our comany.

Pros

1) Template Driven / User-Friendly
2) Support Blogs / Helpful Links
3) How fast the tech support responds...within minutes!

Cons

1) The instructions at the bottom of the quotes/tickets are all paragraph form even if you tab down lines when creating it.
2) Sometimes I can't create a quote because all the buttons are all greyed out but when I close or refresh the page, half the menu items are gone.
3) Some times the items don't total correctly in the order/quote template, and I have to reopen it to have it total correctly.

September 2018

Vincent from Sonnys BBQ

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

September 2018

Restaurant Catering System Review

communication

Pros

It looks professional and stores guest data

Cons

Its not easy just to put in a quick order. Too much info needed.

Response from Restaurant & Catering Systems of Restaurant Catering Systems

Replied September 2018

Vince - a lot of the fields in the order entry screen can be hidden and/or aren't necessary. I would get with your Admin to discuss. And of course our support team is happy to help. Thanks! Michael

August 2018

Sandi from Bar-B-Cutie Smokehouse

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2018

Catering Zen for BBC Smokehouse

Overall, my experience has been good. I like the easy navigation through of the software.

Pros

Being able to store all my contacts in one place. Also, being able to stay on top of billing and the easy navigation for doing so in the software.

Cons

Not being able to delete an invoice if needed and the print our pages sometimes are not clear to understand for other restaurant departments.

Response from Restaurant & Catering Systems of Restaurant Catering Systems

Replied August 2018

Sandi - thanks for the feedback. We appreciate you using our system. Feel free to create a support ticket or reach out to our team to show you the best ways to delete or edit invoices. We also have a variety of reports for production we can help you with for departments. We have a Client Success Manager, ready, willing and able to help you out. We find most frustrations are easy fixes with a support ticket, phone call or quick training session; all included with your subscription. Thanks! Michael

August 2018

KIMBERLY from Kimberly's Catering

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

RCS Review

Great customer support.

Pros

I think it is easy to use, and customers do not have to call in there orders.

Cons

My customers say they have a hard time using it.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

1 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Just Starting Out

Pros

I love the ease of use and having everything in one spot.

Cons

I haven't found anything yet. I have liked everything so far.

August 2018

Jim from Sonny's BBQ

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

August 2018

CaterZen

Pros

I love that it holds all catering orders in a central location.

Cons

I am still learning the software. I haven't found a way to place a catering just to check and then be able to delete it.

August 2018

rae from restaurant

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2018

caterzen review

Pros

I like that it compiles all of the catering orders we have into one easy to find calendar

Cons

I don't like how glitchy it can be at times.

August 2018

jasmine from Chicken Salad Chick

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

My experience has been great. It is easy to keep up with our clients in rcs.

I stay organized in what I am doing.

Pros

What I love most about this software is how it shows me how much each customer has spent and how many orders the client has ordered.

Cons

I do not like how I can see all locations that I cover all one screen. It should be split up the way it is listed.

August 2018

Renee from Smokey John's BBQ

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

It is easy to retrieve information and navigate through the software.

Pros

All info is on one page. You don't have to exit and return to get what you need. You can print weekly or daily calendar entries.

Cons

The writing is small. I would like for the program to increase the size of the font so that each order entry is readable without having to go thru enlarging the page. Sometimes that creates an inconvenience.

August 2018

Molly from The Woodside Deli Catering Company

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

I love Cater Zen. It's very efficient and easy to use.

The organization of my company's catering orders. Also help with the email blasts.

Pros

I like the delivery app the most. The feature that the customer can track the driver is very useful.

Cons

When a customer puts in an online order on their own, I wish there was a feature that would send me a text message along with the email I receive.

Response from Restaurant & Catering Systems of Restaurant Catering Systems

Replied August 2018

Molly - thanks so much for the great review! We do have the ability to send you or others on your team a text notification of new orders. Here's a link to the article that explains how to use it: https://support.restaurantcateringsoftware.com/support/solutions/articles/6000147720-store-notifications-text-notification

May 2018

Jacqueline from The Couch Tomato

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2018

It is easy to use once you know where everything is. A few functions could be simplified.

Pros

I like the ease of retaining customer information. We have recently discovered a few features that have made it easier for us to keep notes on addresses and it has been making a huge difference.

Cons

It is hard to search for things if you do not have a client name or invoice number. We have recurring offices that want to look up past orders under another (unknown to them) name or reps that want to look up an office that they haven't been before.

The rewards program is also a bit confusing with the voucher system. I am learning it as I go but right now it is all a bit fuzzy.

Response from Restaurant Catering Systems of Restaurant Catering Systems

Replied May 2018

Jacqueline - I am not sure if you are familiar with our Venue Manager. It allows you to set up delivery locations used by multiple clients like doctor's offices, wedding halls, etc. It keeps up with delivery notes, venue notes, contact at venue and complete history of everything ordered at that venue. Please see help articles: https://support.restaurantcateringsoftware.com/support/solutions/6000137004 Please fill out a support ticket if you need any help. Thanks for your business. Michael

May 2018

Lauren from ozarktech

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

great

Pros

Super easy to use and the customer service wonderful. One of the easiest softwares out there to use.

Cons

It would be nice if it were more customizable to each client and not so plain. I'd like to have it more customized to my business.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

RCS really is everything we need for our restaurant to do tons of catering.

Pros

RCS was built specifically for restaurants that cater. I have yet to find anything out there that does what RCS does better than RCS.

Cons

The customer interface could be better. Sometimes customers have to call to complete their order.

May 2018

Brett from Bar-B-Cutie Franchise Systems, LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

RCS has quick and accessible customer service

Pros

I really like the record keeping ability in RCS. I also like the search feature it has built in and it's easy to teach to others.

Cons

I really can't think of anything right now that I would consider a con to the software. It's practically error free.

May 2018

Jerry from Star catering and cafe

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

After extensive research this is the best catering software that I found and now using.

Pros

It is a complete package for all my catering need. Love the marketing Module and the delivery manager.

Cons

Nothing not to like. There are few tweaks I can suggest to improve the software though . Would love to discuss them on the next yearly users meeting.