Restaurant Catering Systems software


44 reviews(5.0/5)
44 reviews(5.0/5)

Restaurant Catering Systems is a cloud-based catering management solution that allows caterers to manage operations, sales and marketing. It also helps users track sales, take orders, view reports for kitchen planning and manage employees.

The solution provides customer relationship management (CRM) capabilities for prospect information management. Users can manage interactions with clients through emails, meetings, to-do lists and calls.Restaurant Catering Systems helps caterers to create invoices, manage payments and produce aging reports to track collections.

The solution enables caterers to store and search for information from existing clients and capture new client details while taking orders.Restaurant Catering Systems also provides an interactive mapping tool to manage catering deliveries. Users can create routes for orders and then assign same driver for multiple orders falling on the same route.

Services are offered on a monthly subscription basis and support is offered over the phone, via email and through an online helpdesk.

Supported Operating System(s):
Web browser (OS agnostic)

44 Reviews of Restaurant Catering Systems

Showing 1 - 20 of 44

Start your review of Restaurant Catering Systems

Click to start
  • Leanna from Elizabeth's Catering

    Number of employees: 11-50 employees

    September 2018

    Great Product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    While there are some occasional glitches, it is a super helpful product overall. Loved the initial training. Happy with the product and it has been benfitical to our comany.

    Pros

    1) Template Driven / User-Friendly
    2) Support Blogs / Helpful Links
    3) How fast the tech support responds...within minutes!

    Cons

    1) The instructions at the bottom of the quotes/tickets are all paragraph form even if you tab down lines when creating it.
    2) Sometimes I can't create a quote because all the buttons are all greyed out but when I close or refresh the page, half the menu items are gone.
    3) Some times the items don't total correctly in the order/quote template, and I have to reopen it to have it total correctly.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Vincent from Sonnys BBQ

    Number of employees: 501-1,000 employees

    September 2018

    Restaurant Catering System Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    communication

    Pros

    It looks professional and stores guest data

    Cons

    Its not easy just to put in a quick order. Too much info needed.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Restaurant & Catering Systems, Restaurant Catering Systems

    September 2018

    Vince - a lot of the fields in the order entry screen can be hidden and/or aren't necessary. I would get with your Admin to discuss. And of course our support team is happy to help. Thanks! Michael

  • Sandi from Bar-B-Cutie Smokehouse

    Number of employees: 11-50 employees

    August 2018

    Catering Zen for BBC Smokehouse

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, my experience has been good. I like the easy navigation through of the software.

    Pros

    Being able to store all my contacts in one place. Also, being able to stay on top of billing and the easy navigation for doing so in the software.

    Cons

    Not being able to delete an invoice if needed and the print our pages sometimes are not clear to understand for other restaurant departments.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Restaurant & Catering Systems, Restaurant Catering Systems

    August 2018

    Sandi - thanks for the feedback. We appreciate you using our system. Feel free to create a support ticket or reach out to our team to show you the best ways to delete or edit invoices. We also have a variety of reports for production we can help you with for departments. We have a Client Success Manager, ready, willing and able to help you out. We find most frustrations are easy fixes with a support ticket, phone call or quick training session; all included with your subscription. Thanks! Michael

  • KIMBERLY from Kimberly's Catering

    Number of employees: 11-50 employees

    August 2018

    RCS Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great customer support.

    Pros

    I think it is easy to use, and customers do not have to call in there orders.

    Cons

    My customers say they have a hard time using it.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Just Starting Out

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the ease of use and having everything in one spot.

    Cons

    I haven't found anything yet. I have liked everything so far.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Jim from Sonny's BBQ

    Number of employees: 1,001-5,000 employees

    August 2018

    CaterZen

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I love that it holds all catering orders in a central location.

    Cons

    I am still learning the software. I haven't found a way to place a catering just to check and then be able to delete it.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • rae from restaurant

    Number of employees: 51-200 employees

    August 2018

    caterzen review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it compiles all of the catering orders we have into one easy to find calendar

    Cons

    I don't like how glitchy it can be at times.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • jasmine from Chicken Salad Chick

    August 2018

    My experience has been great. It is easy to keep up with our clients in rcs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I stay organized in what I am doing.

    Pros

    What I love most about this software is how it shows me how much each customer has spent and how many orders the client has ordered.

    Cons

    I do not like how I can see all locations that I cover all one screen. It should be split up the way it is listed.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Renee from Smokey John's BBQ

    August 2018

    It is easy to retrieve information and navigate through the software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    All info is on one page. You don't have to exit and return to get what you need. You can print weekly or daily calendar entries.

    Cons

    The writing is small. I would like for the program to increase the size of the font so that each order entry is readable without having to go thru enlarging the page. Sometimes that creates an inconvenience.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Molly from The Woodside Deli Catering Company

    August 2018

    I love Cater Zen. It's very efficient and easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The organization of my company's catering orders. Also help with the email blasts.

    Pros

    I like the delivery app the most. The feature that the customer can track the driver is very useful.

    Cons

    When a customer puts in an online order on their own, I wish there was a feature that would send me a text message along with the email I receive.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Restaurant & Catering Systems, Restaurant Catering Systems

    August 2018

    Molly - thanks so much for the great review! We do have the ability to send you or others on your team a text notification of new orders. Here's a link to the article that explains how to use it: https://support.restaurantcateringsoftware.com/support/solutions/articles/6000147720-store-notifications-text-notification

  • Jacqueline from The Couch Tomato

    May 2018

    It is easy to use once you know where everything is. A few functions could be simplified.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the ease of retaining customer information. We have recently discovered a few features that have made it easier for us to keep notes on addresses and it has been making a huge difference.

    Cons

    It is hard to search for things if you do not have a client name or invoice number. We have recurring offices that want to look up past orders under another (unknown to them) name or reps that want to look up an office that they haven't been before.

    The rewards program is also a bit confusing with the voucher system. I am learning it as I go but right now it is all a bit fuzzy.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Restaurant Catering Systems, Restaurant Catering Systems

    May 2018

    Jacqueline - I am not sure if you are familiar with our Venue Manager. It allows you to set up delivery locations used by multiple clients like doctor's offices, wedding halls, etc. It keeps up with delivery notes, venue notes, contact at venue and complete history of everything ordered at that venue. Please see help articles: https://support.restaurantcateringsoftware.com/support/solutions/6000137004 Please fill out a support ticket if you need any help. Thanks for your business. Michael

  • Lauren from ozarktech

    May 2018

    great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Super easy to use and the customer service wonderful. One of the easiest softwares out there to use.

    Cons

    It would be nice if it were more customizable to each client and not so plain. I'd like to have it more customized to my business.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • John from Chick-n-pizza Works

    May 2018

    Best software out there. Processed 87 orders on Christmas Eve without incident

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The supplier ordering feature is excellent
    Auto marketing letters a big plus
    On line ordering excellent
    Delivery feature great but hard to use unless on desk top

    Cons

    I would like more control over customize programs ie I would like to print bigger perp labels and choose my own perp label parameters
    Too many steps for payment order not viewable during this process making it
    cumbersome
    App does not bring me into program
    Need less expensive credit card processor current supplier is way too expensive ( my restaurant processor is .4% and $.04/ transaction)

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Restaurant Catering Systems, Restaurant Catering Systems

    May 2018

    John - thanks for your review and your business. I am going to have Meredith reach out to you about payment order. We just launched a way to auto-batch credit card payments. Not sure what you mean about app not bringing you into the program. Our app is just for driver deliveries. We are building an order taking app. As far as credit card processing, we just negotiated a better rate with Braintree: interchange plus a quarter percent plus 30 cents a transaction. Considering they are taking liability for cards not being present and they provide you/us a gateway and PCI vault (normally $40/month), it is a very fair rate. Thanks!

  • Verified Reviewer

    May 2018

    RCS really is everything we need for our restaurant to do tons of catering.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    RCS was built specifically for restaurants that cater. I have yet to find anything out there that does what RCS does better than RCS.

    Cons

    The customer interface could be better. Sometimes customers have to call to complete their order.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Brett from Bar-B-Cutie Franchise Systems, LLC

    Number of employees: 51-200 employees

    May 2018

    RCS has quick and accessible customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like the record keeping ability in RCS. I also like the search feature it has built in and it's easy to teach to others.

    Cons

    I really can't think of anything right now that I would consider a con to the software. It's practically error free.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Jerry from Star catering and cafe

    May 2018

    After extensive research this is the best catering software that I found and now using.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a complete package for all my catering need. Love the marketing Module and the delivery manager.

    Cons

    Nothing not to like. There are few tweaks I can suggest to improve the software though . Would love to discuss them on the next yearly users meeting.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Clay from Carolina Barbeque

    May 2018

    Restaurant Catering Systems was the best addition I have made to my restaurant and catering business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use, organization of orders, food prep labels, reports, email marketing, order confirmation emails sent to clients the day before the event, review emails sent out the day after the event, pretty much everything this software can do has made my life easier. The best thing I added to my catering was the Drink Pack for per person that rep outlined in a report. That single addition is absolutely brilliant. I barely have to sell drinks anymore, that alone sells itself. Customer service is always quick to respond with questions.

    Cons

    There is one report I wish would be better. I have asked and maybe they are working on it. It's under Accounting & Sales Journal Report. When you select a date range, all your revenue, taxes and fees are listed and they can be expanded to see to which jobs those account for. But when you export the file it doesn't show the jobs/customers, just the totals. Other than that, no Cons.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Ashwani from SliderBar

    May 2018

    RCS has been the easiest software I have deployed in my 15 years in the restaurant business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Highly intuitive and easy to use yest has extensive functionality that covers every aspect and whole life cycle of the catering business.

    Cons

    It would be great to have more customizable Catering Sales Management capability especially with customizable sales email blasts to new leads.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Jim from Cranberry Creek Cafe & Catering

    May 2018

    Been a user for many years! Very satisfied!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Makes accounts receivable so much more manageable
    Great marketing capabilities.
    Customer support if fabulous. Very responsive.
    Allowed me to grow my catering business exponentially over the last 8 years!

    Cons

    No real cons to speak of. Takes a little getting used to in terms of setting up new menu items. But once you get the hang of it, not bad at all.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Mike from Slap's BBQ

    Number of employees: 11-50 employees

    May 2018

    Hands down the best platform for managing our catering business!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has streamlined our process for issuing quotes, creating orders, and most importantly has helped us to execute on orders consistently and accurately!

    Pros

    Building quotes and converting them to orders takes seconds! Super detailed and custom kitchen reports help us accurately and efficiently get the orders ready every time. The accounting feature is great for keeping track of deposits and outstanding invoices.

    Cons

    Programming the menus takes a little time, but is very intuitive and pays off 10 fold with the amount of time saved when building orders and calculating quantities.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
Do you use Restaurant Catering Systems?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 687-6771