--- title: "CaterZen Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CaterZen. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CaterZen is a good fit for you!" source_url: "https://www.softwareadvice.com/catering/restaurant-catering-systems-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Food Delivery Software](https://www.softwareadvice.com/retail/food-delivery-comparison/) / [CaterZen](https://www.softwareadvice.com/retail/restaurant-catering-systems-profile/) / CaterZen Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/restaurant-catering-systems-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/restaurant-catering-systems-profile/alternatives/) # CaterZen User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 55 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 44 reviews (80%) - 4 stars: 11 reviews (20%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## CaterZen customer reviews Showing reviews 1-25 of 55 (page 1). ### Catering for you - Overall rating: 5/5 - Reviewer: Erin C. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its a all in one catering platform with drop off and an easy to use online ordering site. The Caterzen software has a built in email marketing module as well as a loyalty referraal program. The software has a free trial you can sign up with to see if its a good fit for you and if you do its $129 a month. #### Cons There really is not a flaw or downside to this software --- ### Truly a 5 Star Product. We could not run our catering department without it. - Overall rating: 5/5 - Reviewer: John H. - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered It literally runs our entire catering, food truck and concessions operation. From scheduling, to invoicing, to prep & pull lists. It handles all my billing and credit card processing and basic accounting. The marketing module is robust and they will help you design and print your "4 walls" marketing pieces as well as email marketing and snail mail marketing. It is not an exaggeration to say that it 100% runs our catering department. And now that they have released the delivery module, our drivers and staff can do their jobs much more efficiently and with greater accountability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1) Ease of use 2) Depth of features 3) Marketing Module 4) Delivery Module 5) Customer Service- They respond rapidly, seek to understand your issue and work until it's resolved. Fortunately I don't have to use them very often. #### Cons It is laser focused on the restaurant catering process, but doesn't offer everything that an offsite caterer needs for complicated events. I respect that RCS knows what they are good at and does not seek to be everything to everybody. --- ### Restaurant Catering System Review - Overall rating: 4/5 - Reviewer: Vincent D. - Industry: Restaurants - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. communication #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It looks professional and stores guest data #### Cons Its not easy just to put in a quick order. Too much info needed. #### Vendor response Vince - a lot of the fields in the order entry screen can be hidden and/or aren't necessary. I would get with your Admin to discuss. And of course our support team is happy to help. Thanks! Michael Replied September 2018 --- ### Best decision we ever made for our business. We got organized and we grew sales by 20% year 1! - Overall rating: 5/5 - Reviewer: Mike K. - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Sales growth, organization, marketing and selling systems. Able to run my business from anywhere. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, calendar view of all caterings, built in invoicing , accounting, rapid order entry and most importantly marketing and sales functions to help as grow our business. I was able to save over an hour a day in paperwork. With quick proposals and the ability to view and edit orders I was able to work on sales, not on running the business. Well worth every penny. You cant put a vaule on this software! I would recommend to anyone that is serious about growing sales, operating more efficently or wanting to market better. Oh, and the customer service is A ++ always there when I needed them. Highly recommend RCS! #### Cons They now have a Selling System...wish they would of had this when we first started. We would of grown even faster!! --- ### A huge time saver and organizer for our catering company. - Overall rating: 5/5 - Reviewer: Butch S. - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered RCS has been a time saver by helping me to organize my company. It's taken all the guess work out of kitchen produce, loading and set up for our catering events. It's increase my sales with the marketing arm of the software. It allows me to set auto reminders to contact customers about jobs, it has email marketing built in with pre design email templates. It's about as close to the perfect catering software I've found. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Awesome Customer Support and Training. Easy to use. Complete program from contact manger, online ordering. Load sheets, kitchen prep plus unbelievable marketing system built into one package. Deliver system that allows drivers to notify customer when leaving and arriving at event site with real time tracking by customer. #### Cons Not much to I don't like about the system. The only feature I would like to see added would be a recipe section to store all our recipes. --- ### Restaurant Catering Systems was the best addition I have made to my restaurant and catering business - Overall rating: 5/5 - Reviewer: Clay C. - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, organization of orders, food prep labels, reports, email marketing, order confirmation emails sent to clients the day before the event, review emails sent out the day after the event, pretty much everything this software can do has made my life easier. The best thing I added to my catering was the Drink Pack for per person that rep outlined in a report. That single addition is absolutely brilliant. I barely have to sell drinks anymore, that alone sells itself. Customer service is always quick to respond with questions. #### Cons There is one report I wish would be better. I have asked and maybe they are working on it. It's under Accounting & Sales Journal Report. When you select a date range, all your revenue, taxes and fees are listed and they can be expanded to see to which jobs those account for. But when you export the file it doesn't show the jobs/customers, just the totals. Other than that, no Cons. --- ### Catering Made Easy - Overall rating: 5/5 - Reviewer: Jamie D. - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Helps us make money! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using Restaurant Catering Systems (RCS) since the day we opened the restaurant (3.5 years). RCA is responsive and accurate. The software works seamlessly and without glitches. We use it every day to streamline operations. Every time I hit a roadblock, the staff at RCS responds the same day. It's rare to find technology that does what it is supposed to. AND, they're regularly adding features that help us increase our productivity and accuracy for delivery high quality products and service. It's rare that I give anything the full rating. Well done my friends! #### Cons Not much honestly. It does everything we need it to do! The only thing that I could see as an added benefit would be an app. --- ### It is easy to use once you know where everything is. A few functions could be simplified. - Overall rating: 4/5 - Reviewer: Jacqueline F. - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the ease of retaining customer information. We have recently discovered a few features that have made it easier for us to keep notes on addresses and it has been making a huge difference. #### Cons It is hard to search for things if you do not have a client name or invoice number. We have recurring offices that want to look up past orders under another (unknown to them) name or reps that want to look up an office that they haven't been before. The rewards program is also a bit confusing with the voucher system. I am learning it as I go but right now it is all a bit fuzzy. #### Vendor response Jacqueline - I am not sure if you are familiar with our Venue Manager. It allows you to set up delivery locations used by multiple clients like doctor's offices, wedding halls, etc. It keeps up with delivery notes, venue notes, contact at venue and complete history of everything ordered at that venue. Please see help articles: https://support.restaurantcateringsoftware.com/support/solutions/6000137004 Please fill out a support ticket if you need any help. Thanks for your business. Michael Replied May 2018 --- ### Makes things easy - Overall rating: 5/5 - Reviewer: Cady M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I really like the ease of entering and revising orders. It's helpful too that CaterZen keeps track of our customers orders and information. Looking at the calendar overall is very nice too. #### Cons I don't like how quotes cannot be saved. Sometimes we make a quote for a customer but they decide to do something else or the event is canceled. There is no way to save the quote, we need to delete it or move to a past date as to not confuse our kitchen or scheduling. Though sometimes deleting it is not a good idea in case they want to revisit the quote at a later date. #### Vendor response Thanks for the great review! We appreciate your business. Please note all quotes can be saved, modified and/or turned into orders. They are stored under the client's CRM record. Replied July 2019 --- ### CaterZen Review - Overall rating: 5/5 - Reviewer: Amy B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall experience is great, but I wish you had a live support option. It takes a lot of time to fix my issues when it was a simple fix. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros All my client information in the right place. #### Cons It does not adapt to our business model very easily and new cages do not happen very often. #### Reasons for choosing CaterZen Cost and Ease of use --- ### The support is good. It is not very user friendly at first. - Overall rating: 5/5 - Reviewer: Bruce H. - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered It keeps track of my catering orders and I like that it sends out cards to customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it keeps track of orders, past orders, customers. The customer service is good but you have to schedule an appointment to talk to someone if you have an issue #### Cons It can be a little intimidating to learn all the functions of the program. If you have a quick question about something you have to make an appointment to talk with someone. But I could be wrong because I don't know all the functions of the program. --- ### Catering personnel - Overall rating: 5/5 - Reviewer: Stephanie N. - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use, easy to understand all ports of access, thorough options, very proficient, no complaints --- ### owesem - Overall rating: 5/5 - Reviewer: abraham c. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it's quick and easy to input orders into the system #### Cons it glitches with addresses doesn't auto-complete certain city names --- ### Titos - Overall rating: 5/5 - Reviewer: Kristen T. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent Customer Service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Seamless. Driver app. Can update easily. #### Cons setting it up. limiting on the design of the home page. crm needs to be able to sort lists. #### Vendor response Thanks for your review Kristen! You can segment all contacts into groups and pull those up. Click column headings in CRM to sort by that field. Please contact our support if my instructions don't make sense. Thanks! Replied October 2019 --- ### A good fit for us! - Overall rating: 5/5 - Reviewer: Wendy B. - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our previous software was not on the cloud. We are now able to access our software easily from any location with any device. The crm will enable us to easily reach out to potential clients with specific marketing opportunities. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to customize to our needs. Support is amazing with articles to review on our own as well as quick responses to questions I may have. The set-up/training team was not pushy, but yet made sure they walked us through all the options available to us. #### Cons No cons at this point. Learning curve has not been overwhelming. --- ### I've not had an issue, since starting to use over 14 months ago. - Overall rating: 5/5 - Reviewer: Jung-Hoon Y. - Product usage: Used weekly for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's streamlined, fairly dummy proofed and best of all, it all works for my restaurant! Each drop down menu speaks for itself. Producing massive amounts of catering, back-to-back-to-back is really simple. #### Cons None really to date. I've figured out most of all, if ANY issues that I've come across at the time. --- ### It is easy to retrieve information and navigate through the software. - Overall rating: 5/5 - Reviewer: Renee N. - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All info is on one page. You don't have to exit and return to get what you need. You can print weekly or daily calendar entries. #### Cons The writing is small. I would like for the program to increase the size of the font so that each order entry is readable without having to go thru enlarging the page. Sometimes that creates an inconvenience. --- ### great - Overall rating: 5/5 - Reviewer: Lauren R. - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to use and the customer service wonderful. One of the easiest softwares out there to use. #### Cons It would be nice if it were more customizable to each client and not so plain. I'd like to have it more customized to my business. --- ### This software enables us to get orders in quickly and efficiently and is relatively simple to use. - Overall rating: 5/5 - Reviewer: Jessica R. - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered Increase in sales and ease of operating to be productive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really do love this software and all that it provides!! I like the multi - store use and ease of calendar and that it save all past orders and notes, etc for each client. The invoices are attractive and customers like that. It would be cool if each store could have their own color on the main calendar so that I can differniate which store has orders rather than "ALL" the orders being one color, etc. I like that you can store multiple address, venues, etc. The Support Tickets are responded to with a quick response. MUCH quicker than years ago! I appreciate the acknowledgement and communication that they are working on getting me an answer. I like the Loyalty Program and also knowing that you all are able to send out our certificates for us! I like the new auto fill when you go to put in an address, save a lot of time! (it would be cool if eventually it gave an approximate travel time, like google does rather than just the mileage.. which the miles are always off BTW by 2+ miles). I enjoyed the caterplazooza conference in 2016, and really do look forward to another one being hosted in 2018!! #### Cons I have a hard time understanding the use and benefits of the kitchen production sheets. I think it would really help my team be able to auto calculate the lbs of pork, chicken and sides on a per person buffet if it would display how many lbs needed and updates that report each time the order is revised. I am pretty sure this is an option, but I have only had the demo once and while it was helpful, I found it difficult to continue on my own, therefore I never implemented it. I also have had trouble redeeming the loyalty certificate codes. It only takes off the discount on the actual invoice. We use the order form to ring in the catering orders because that is the sheet that has the CC displayed on it and the order form does not have the certificate deducted on there. Its says "it has been applied" I don't like that when you select someone to pay with a 'house account', that you have to make up a random account # . There is not a way to track those numbers or know if you have duplicated the number we assigned. Under CRM for ex.. you delete a quote under their name, once it deletes it defaults and takes you to a page of all quotes for all customers, rather than staying in that actual customers quote section. If I have an open menu item I have put in on an order, and if I ever have to go revise that order, it duplicates that line item. I rarely catch it, and sometimes the client sees and complains, or we dont catch the error in time and then two of the same menu item #### Vendor response Jessica - thanks for being such a great, long time client. I am forwarding your comments/questions to Meredith to address. Thanks! Michael Attias Founder/President Replied November 2017 --- ### If you are trying to grow a corporate catering program, you need RCS - Overall rating: 5/5 - Reviewer: Marya C. - Verified reviewer: Yes - Industry: Food & Beverages - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered We were able to streamline our catering processes so it was easier to create quotes, create checklists for staff, and ensure that items were not overlooked on orders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to train on Creates a professional image to our clients Company is continually adding valuable features The Delivery Manager is great #### Cons Setting up recipes for production reports is a time-consuming, and a little confusing process. It takes a while to wrap your head around the best way of setting things up. However, this is typically the case with any inventory/production system. --- ### Been a user for many years! Very satisfied! - Overall rating: 5/5 - Reviewer: Jim N. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Makes accounts receivable so much more manageable Great marketing capabilities. Customer support if fabulous. Very responsive. Allowed me to grow my catering business exponentially over the last 8 years! #### Cons No real cons to speak of. Takes a little getting used to in terms of setting up new menu items. But once you get the hang of it, not bad at all. --- ### Amazing Product - Overall rating: 5/5 - Reviewer: Nanette M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. This is one of the best "outsourced" experience we have had a company. Their support team is ABSOLUTELY amazing. In addition, they really teach you to be independent with all of the articles and videos they provide when you are trying to do something within the software, but if you get stuck they are there for you - usually within an hour you have an answer,. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part of CaterZen, initially, is how quickly a company can go from not having a catering system and CRM system to having one. Our company was up and running in 3 weeks. The ease of implementation was incredible, our CEO said - "quickest IT implementation in our company history". Other great features, are that it was able to integrate with our website for guest to order themselves, the prep sheets are perfect for the kitchen operations, and the invoices are clean and easy to read for operations. The driver application is an additional great feature that the guests really appreciate. The CRM and reporting features are excellent and really help you grow your business. #### Cons We have to have patients with feature request, because it has to have value for all end users not just us. #### Reasons for choosing CaterZen It has all the features you need with being reasonably priced. You are able to tell from the way that the software functions that it was created by a person who worked in the industry and catered, that is extremely important and is probably the reason it is so intuitive. --- ### RCS really is everything we need for our restaurant to do tons of catering. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RCS was built specifically for restaurants that cater. I have yet to find anything out there that does what RCS does better than RCS. #### Cons The customer interface could be better. Sometimes customers have to call to complete their order. --- ### RCS has been the easiest software I have deployed in my 15 years in the restaurant business. - Overall rating: 5/5 - Reviewer: Ashwani D. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Highly intuitive and easy to use yest has extensive functionality that covers every aspect and whole life cycle of the catering business. #### Cons It would be great to have more customizable Catering Sales Management capability especially with customizable sales email blasts to new leads. --- ### Catering Zen for BBC Smokehouse - Overall rating: 5/5 - Reviewer: Sandi G. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, my experience has been good. I like the easy navigation through of the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Being able to store all my contacts in one place. Also, being able to stay on top of billing and the easy navigation for doing so in the software. #### Cons Not being able to delete an invoice if needed and the print our pages sometimes are not clear to understand for other restaurant departments. #### Vendor response Sandi - thanks for the feedback. We appreciate you using our system. Feel free to create a support ticket or reach out to our team to show you the best ways to delete or edit invoices. We also have a variety of reports for production we can help you with for departments. We have a Client Success Manager, ready, willing and able to help you out. We find most frustrations are easy fixes with a support ticket, phone call or quick training session; all included with your subscription. Thanks! Michael Replied August 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/restaurant-catering-systems-profile/reviews/?page=2) --- CaterZen Reviews, Pros and Cons - 2026 Software Advice