We are capturing more sales with more ease. Setup of the platform could not have been easier.

Very easy to set up and implement. User friendly. Detailed reports. Great support team in place.

Client/customer data entry has limited autofill and data carryover - a bit time consuming/repetitive.

Overall the best system that I have found that covers most of our very complicated business types.

Yes we are very please with Spoonfed and their product and customer service. We have been with them now over 3 years and after trying numerous different systems we have landed on the one that is able to handle most of what we do. We have an extensive menu over 500 menu items with several different types of services from Wholesale, Normal Drop Off and Full Service Catering to Custom events. Their system has been for us the best at handling all the different areas that were points of pain for us over the years. When we started with them they were primarily a Quick Serve and did not have any or many Catering, so it has been a process for both of us to build the system that meets our needs and the TEAM have been very accommodating to our needs and wants. If I can answer any other questions please feel free to give me a call.

The only thing that is on the hit list for us is their ability to handle a Third Party order and allocating the Fee (Negative) within the accounting process. There has been workarounds but not seamless at this time but is in the process.

The account ming side is really poor. I was initially advised by executive that they are not an accounting software which is why, however its still not good enough. I dont expect any extreme accounting facilities anyway. Where all orders are kept on the software, i should be able to issue invoices easier and FOLLOW UP on these. Customers who paid by card, for some reason cannot be sent an invoice. I was told the email they get when they pay acts as an invoice, however this email clearly states “This is Not an invoice”. I dont find the software flexible enough. I have some customers who would like to set up a standing order, yet this is not possible. They have to log in and duplicate the order every day. The first page requires post code, date and time, but further down the process the date is required again. A lot of customers find this really annoying. Most customers just want to see our menu first without having to put in any detail. The customer service was great when executive was around as he always had an alternative to a problem, however since he has left to move abroad, I feel my questions aren't really answered and problems not solved.

We moved from analogue to this system so it is great. Customers can now go online and place their order themselves without a hassle. All orders are kept in track online

Invoicing, Not able to place standing order, cant send invoice to those paid by card, etc.

Great, the team are motivated, energetic and very customer focused. The product is stable, has to date a 100% up time and is developing all the time.

The Spoonfed team operate a very close working relationship with their clients and this allows quick access to any issues or advice the customer needs. It has a very user friendly interface that makes ordering products simple and quick. We migrated our existing clients from one platform to Spoonfed with ease and with little negative feedback. The interface with Sage Pay allows ease of access to online transaction reporting which makes answering queries or reconciliation fast.

None, its a great product and I'm happy to put my name to any endorsement.

Spoonfed is great! Invoicing customers is fast and just a few clicks of a button- Great for managing multiple customer accounts. Setting up customers on the system is easy- you can do this yourself or they can sign up themselves. Spoonfed also looks professional- you can link their platform to your own website so customers have a seamless ordering experience. I recommend!

This software has helped the business save so much time to collate and organise customer orders. We moved from a paper based/ email system of managing customer orders to having a fully flexible system that we can adapt to our business needs. The Spoonfed team provide training upon sign up and also set up your menus so you are good to go and offer the service to your own customers.

The invoicing element saves so much time when billing customers however this can sometimes be clumsy and cumbersome if multiple persons ( from the same customer account ) place orders. You can sometimes have issues combining invoices as the system does not recognise orders from the same account.