About Spoonfed

Spoonfed’s commitment to giving its users the most powerful tools to manage simple or complex catering alongside a ‘best in class' customer experience.

What do businesses ranging from the world's largest FSM companies to B&I and Education caterers and restaurants have in common? They want support from those who understand that solving catering headaches is rarely ‘plug and play’. They want solutions that fit them now and offer opportunities for growth and innovation.

And that is what Spoonfed brings.

Spoonfed an intuitive, cloud-based, food order management solution for meetings and conferences. A global system, highly configurable for simple and complex contracts and able to incorporate enterprise reporting.

Spoonfed multiple business use-c...


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Supported Operating System(s):

Web browser (OS agnostic)

30 Reviews of Spoonfed

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(17)

17

4 stars

(10)

10

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

May 2019

CJ from Friedmans Restaurant

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

User friendly sales generator

We are capturing more sales with more ease. Setup of the platform could not have been easier.

Pros

Very easy to set up and implement. User friendly. Detailed reports. Great support team in place.

Cons

Client/customer data entry has limited autofill and data carryover - a bit time consuming/repetitive.

Reasons for Choosing Spoonfed

Price, service, features.

August 2019

Tony from Hope Cafe & Catering aka Kilroy's Sandwich Factory, Inc

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Longtime Customer Very Satisfied

Overall the best system that I have found that covers most of our very complicated business types.

Pros

Yes we are very please with Spoonfed and their product and customer service. We have been with them now over 3 years and after trying numerous different systems we have landed on the one that is able to handle most of what we do. We have an extensive menu over 500 menu items with several different types of services from Wholesale, Normal Drop Off and Full Service Catering to Custom events. Their system has been for us the best at handling all the different areas that were points of pain for us over the years. When we started with them they were primarily a Quick Serve and did not have any or many Catering, so it has been a process for both of us to build the system that meets our needs and the TEAM have been very accommodating to our needs and wants. If I can answer any other questions please feel free to give me a call.

Cons

The only thing that is on the hit list for us is their ability to handle a Third Party order and allocating the Fee (Negative) within the accounting process. There has been workarounds but not seamless at this time but is in the process.

Reasons for Switching to Spoonfed

Previous software was great but only handled a portion of our business and we needed a system that could handle all of our types (Catering Drop Off / Delivery, Wholesale, Event Catering with Service etc)

September 2019

Mehmet from Route Catering

Company Size: 11-50 employees

Industry: Food Production

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

September 2019

Not flexible enough

The account ming side is really poor. I was initially advised by executive that they are not an accounting software which is why, however its still not good enough. I dont expect any extreme accounting facilities anyway. Where all orders are kept on the software, i should be able to issue invoices easier and FOLLOW UP on these. Customers who paid by card, for some reason cannot be sent an invoice. I was told the email they get when they pay acts as an invoice, however this email clearly states “This is Not an invoice”. I dont find the software flexible enough. I have some customers who would like to set up a standing order, yet this is not possible. They have to log in and duplicate the order every day. The first page requires post code, date and time, but further down the process the date is required again. A lot of customers find this really annoying. Most customers just want to see our menu first without having to put in any detail. The customer service was great when executive was around as he always had an alternative to a problem, however since he has left to move abroad, I feel my questions aren't really answered and problems not solved.

Pros

We moved from analogue to this system so it is great. Customers can now go online and place their order themselves without a hassle. All orders are kept in track online

Cons

Invoicing, Not able to place standing order, cant send invoice to those paid by card, etc.

Reasons for Choosing Spoonfed

No specific reason. Just had to choose one.

March 2017

Martin from Sandwich Direct

Company Size: 11-50 employees

Industry: Food Production

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

This software is a must have for any Buffet Company.

I took over a business a while ago and they were using a manual method of buffet ordering and I decided I wanted to have an online ordering tool. I searched online and found spoonfed. The process of adding the my menu's was simple ( they did it for me) and since adding the portal on to my website have seen my buffets sales triple in the space of a few months. The order process for customers is easy and the functionality for me is great. This has also made the order process more accurate with very few mistakes and saves me at least a day a week of admin . The software is great and the company is constantly improving the system and whenever I have an issue nothing is too much trouble however minor. I cannot recommend this software enough, if you have this sort of a business then this software is just a must.

Pros

Its ease of use for customers and me. How accurate it makes the whole order process.

Cons

I need to have seperate software to manage customers payments on account.

May 2019

Mark from Benugo

Company Size: 1,001-5,000 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2019

Spoonfed

Great, the team are motivated, energetic and very customer focused. The product is stable, has to date a 100% up time and is developing all the time.

Pros

The Spoonfed team operate a very close working relationship with their clients and this allows quick access to any issues or advice the customer needs. It has a very user friendly interface that makes ordering products simple and quick. We migrated our existing clients from one platform to Spoonfed with ease and with little negative feedback. The interface with Sage Pay allows ease of access to online transaction reporting which makes answering queries or reconciliation fast.

Cons

None, its a great product and I'm happy to put my name to any endorsement.