STS overall is great software. Easy to comprehend and quick to use. It is great that is compatible for online browsers, so I am able to log in on my phone or computer, at anytime.

I enjoy the use of how it is integrated with Proposal path. I think that is absolutely wonderful. It is very easy to use for locating clients and accounts. Extremely user friendly.

I previously used sales pro and sales pro was a lot easier on a trace end of things. I use traces day to day to keep up with accounts and STS is not trace friendly. I think the way traces are made and seen should be more accessible. Also, Salespro linked to our front desk system in ONQM (Hilton Front Desk), and tracked group pick up. STS does not track Hilton Group Pick up, so everything has to be manually inputted by my team which can be frustrating. Also, for managers or BEO meetings on a hotel level, having an option to print different reports would be great as well. I previously had a report option that would print all upcoming group resumes or a calendar list of all upcoming groups for the next two weeks.

My overall experience is to the point where I can sell, report and track very efficiently.

Cloud base switchover! The auto-load of proposalpath and merged documents. Look and feel is modern and efficient.

Need this to be more mobile interactive. Would like more filtering capabilities with reporting. Would like an easier, less tedious process to upload, budgets and GRC thresholds and pricing strategies.

Every time that there has been a problem or something weird, I know I can reach out and ask questions. Everyone has always been responsive and helpful in guiding me the right way or getting a problem fixed.

The simplicity of the software. It is pretty straightforward and was easy to learn.

- The reporting features are not the best. I wish we could see, rooms only, catering only and rooms & catering all on the same report. - I wish the screen where the accounts are listed was able to have multiple pages, if you sort A - Z you only get to see so many before it cuts off and there's no page two even though there are more accounts. - The formatting for some of the templates get changed without notice. I've learned to manipulate most of the them, but I wish I could customize the BEO template more. - There has been talk of STS interfacing with our other software but that has yet to happen - Also, the BEO numbering system is strange and not practical for easy reference.

STS is user friendly and easy to navigate.

Other software's are much complicated and hard to understand

STS is a great program for hospitality service.

Running the reports are easier compared to our older program (Five Star) It's easier to search when you are looking for a particular event.

When looking at the function diary, you should be able to type the date instead on clicking the calendar.

It helps me to keep all of my contracts organized and easily be able to make changes to them.

I like that it has removed my need to create contracts in Word or any other program. It is a valuable system for a sales team in the hospitality industry.

There are some functionality issues that I frequently run into. The support team is incredibly responsive but very often, you're in the middle of the work day and don't have the time to spend giving feedback on how to improve the product. I wish they would do more work on their own or with test subjects to create fixes to bugs / issues.

Over all I am quite please with the program.

It is very user friendly and easy to use. I was able to navigate the program and use it with minimal training. I love the reports feature that allows you to access a wide verity of reports. The search feature is great as well and very helpful.

I wish that when emails are linking to STS that it would link that correspondence to the contact, not the account. If we ever move a contact to another account or an account of their own, all correspondence with them does not come along to the new account with the move. Also if you click on a contact it would be nice to be able to view all activity and correspondence from that contact under their info. This would help immensely on accounts that have multiple contacts. That way you don't need to go sorting through pages of information to see what that one contact said or did.

Great so far. No complaints. Easy to use, easy to load anywhere.

Ease of use and access that I can utilize anywhere. Meeting and catering easy to load into system and calendars easy access.

Nothing. everything is pretty simple to use and access. Not many glitches like older programs in the past.

Prefer the cloud version over the desktop version. Much more user friendly and accessible from anywhere including mobile devices when on the go. Helps keep our sales team and upper management on the same page.

Tasks, traces, and bookings are easy to input. Trace reminders help you stay organized. The reports help our sales team keep on the same page of what is getting accomplished. The BCC feature makes it easier to capture outgoing emails automatically and save the step of having to input it manually.

Calendar function isn't user friendly for appts and events. Doesn't show up on reports. It is hard to customize the templates for agreements and BEO's.

I like using it, but definitely think it could benefit from an update that would change the way updates are processed. I would really like to not have to "re-merge".

I really like the response time of the support team - Rick Day in particular. It is fairly user friendly to maneuver through the site. I like that its cloud based, so I can access from home.

I do not like when I have o "re-merge" documents. I spend a lot of time highlighting and detailing each individual contract and event order, so if one thing changes, like an attendee has to cancel, and the food count drops, I have to "re-merge" the document to have this be reflected on the BEO, thereby making all previous work detailing irrelevant.

It works but I think that there are numerous things that could make it a better product.

I like that it offers the ability to send a proposal and a contract and receive back a signed contract and the ability to encrypt the credit card information. I also like how the proposal looks. I like that it is cloud based.

I don't like that it is not very user friendly. My clients often have issues with the e-signature software. I don't like that there is not an option to provide a BEO without prices on it like there was with the software that I used before. I don't like that I can only duplicate a booking from the booking page and not just from being in a particular booking.

I have seen better communication among departments as all of our correspondence with clients can be found in one place. If one of the sales team is absent and one of their clients contacts for assistance, another team member can see what has been discussed and help to the best of their ability.

I like how I can access everything from home. Prior to our switch to the cloud, we used the desktop version of STS which made it difficult for me to access outside of the office as I use a Macbook at home. I do also like its ability to store all of our information (documents, emails, contracts, etc.). All of our needs are in one place.

I still have some technical difficulties when it comes to moving or changing events. Sometimes the service charge or taxing area is adjusted, then saved, and it still will not show on the catering functions as changed. I also have trouble deleting an event as we were reorganizing our accounts and contacts into new groupings and accidentally duplicated some events. I try to delete them and it will not work.

I really like the ease of the reminders for follow ups. I get so busy, I can't keep things straight sometimes. The fact that all of this information is at my fingertips is fantastic.

It took a little while to learn the system however, once I practiced and looked around the sight a bit, I soon began to find out how user friendly this program really is.

The ability to take this program on the go and to access it through any computer, service, etc.

Sometimes the functionality is tedious and meticulous.

It's ease of use, with very little training I am able to record my calls, set follow up, generate revenue, etc....all in pretty much one place! Love it! I am so pleased that leads are emailed to me now! Thanks for fixing that for us!

Has been corrected! Leads (referenced above)

This software makes it extremely easy for my sales department to put together contracts, build proposals, and receive contracts in one place. We love it!

There is nothing that I don't like about this software. It has really helped things run smooth in our sales department.

STS definitely helps with my overall organization and has made the Proposal side quick to draw up.

STS Cloud is our Proposal and Contracting System. It has ease of adding and updating Clients in the system. The Calendar makes it easy to keep track of what you have going on at your venue. From Meetings to Banquets to back of the house goings on, it is all on your Event Calendar. I also like the daily Dashboard. This gives you your week at a glance, making it easy to plan your weekly strategy.

The Function Diary is a little confusing. It seams like it would be easier to just have the Event Calendar. On the Proposal Path side, once your have a Proposal that is to become an event, it doesn't convert to a Contract in STS>

So far very happy with the ease of use.

Ease of use. User friendly. Clean layout of accounts/booking. Able to attach files to booking easily.

Some reporting and file templates are a little tricky to format.

Easy to use, Minimal training required to use the software. Very helpful

NA I have nothing to complain about this software

I have enjoyed working with STS- it is effective in managing our clients and systems for the hotel and catering.

Easy to use Effective with follow ups Works well to manage reports of revenue Keeps information organized for group events and bookings

Great tool to use for sales I would perhaps increase the amount of reports that you can run.

STS helps with tracking events and reports.

When adding in services, the time and quantity remains for simplicity.

Having to remember to save after every input.

Easy to learn and you can find everything very quick

There is no option to copy the same event with the complete information already filled in. Also when you want to save the changes in the PDF Beos there ir no option to select some of them and is one by one.

The functionality of the program is great having multiple spots for inputting different items and ways to solidify your clients have a contract they can completely understand.

Wish that you could have all rooms on the same contract to save paper.

It's very user friendly. Even people that are learning about catering and events for the first time can learn this program very easily. It's easy to navigate on your own or teach to someone else.

I wish that it talked to my PMS system.

Wonderful! they are the best at customer service and really are open to suggestions, ideas and generally just a great team.

Versatility of implementation of changes and ideas

No word option only PDF - for formatting it would be nice to have word