All Total Party Planner Reviews

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User Profile

Alex

Verified reviewer

Events Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

One of the few things that actually gets you more time to run your business!

It has allowed us to move into the cloud and keep all of our information in a reliable and easily interfaced system.

PROS

This allows any hospitality professional or small business to present itself professionally and efficiently! It brings together all the different parts of our business under one software platform so we can easily communicate and excel. It is a lifesaver for our hectic industry and we cannot recommend it enough! On top of everything else, the customer service from TPP is rapid and helpful.

CONS

The UI and UX could be a little bit improved. We are used to seeing all the web software interfaces being very streamlined and modern nowadays. As amazing as TPP is, the interface feels a bit clunky and outdated.

Laura

Food & Beverages, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

The Best Catering Software

PROS

We love that we can create a detailed proposal in TPP, that becomes a working event plan, and that we can have one version for the client with pricing and client appropriate notes and an internal version without pricing and kitchen/internal specific notes. We also love that we can send our contracts for esignatures and integrate with a payment system (including ACH which we offer at no charge or credit cards with a fee)

CONS

I wish that TPP had better interfaces with the major food suppliers so that we could import our pricing and it would covert to the correct units for costing recipes. I know there are some third party options for this but they haven't been good matches for us.

Reason for choosing Total Party Planner

Much easier to use.

Vendor Response

Hi Laura! Thank you so much for your review and feedback of Total Party Planner Catering Software! We appreciate you so much!

Replied November 2023

Ray

Events Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2016

On The Move Catering Review

My experience with Total Party Planner has been up and down. It's very convenient and the functions are very cool. Once trained, everything is really easy to use. Customer support has been wonderful!!! The only negative is that sometimes it glitches or takes a while to load.

PROS

If I don't know how to do something, then I can call and the customer service representatives will help me out!

CONS

Sometimes it glitches.

Vendor Response

Ray, Thank you for your candid review and your kudos to our support team. I've asked the team to brief me on any of your open tickets to make sure we get everything ironed out for you. Also, just to let you know, we are constantly working on our internal infrastructure to make the system more efficient. We have some really powerful changes coming to the architecture by the end of year. -- John Cohen

Replied October 2016

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

TPP-Totally Perfect Planning

PROS

I love having the ability to customize and brand all our communications with clients. We were a very small 2 person team, but having the ability to manage booking and send professional proposals, was absolutely our main priority. I liked that everything was in one place, and could be integrated into other apps/services if needed.

CONS

We just do not use it to it's fullest potential and that's our fault. It has a lot of data entry to make sure it is running completely smooth, so it's hard sometimes to figure that out. But customer service will help you if you can make time and make it a priority to set up.

Dawn

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Hands down THE BEST

We've grown our business since starting with TPP. As we are able to track more.

PROS

Everything. Literally everything is the BEST about TPP. From the ease of adding a contact, to booking an event, to even customer service. It's all INCREDIBLE

CONS

Only con-is I wish we could save our own customized contract that I re-do every time in Word. However, I feel like this feature will eventually be available.

Reason for choosing Total Party Planner

The Ease of Use.

Moesha

Events Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

Absolutely LOVE TPP

Everyone working within TPP is kind, knowledgeable & super helpful. If anything else, you will definitely appreciate their amazing customer service. [sensitive content hidden] is amazing. She answers any questions that you have & checks in with you to see how you're coming along with the program. [sensitive content hidden] is super responsive & helpful when it comes to TPP Pay and is very friendly. [sensitive content hidden] (from Client Care) has been the best person throughout this entire process. He's very patient, caring & works hard for you to make sure that everything is running smoothly.

PROS

My favorite thing about this program is that once you have everything entered in for an event, all you have to do is pull up the report that you need & it's all compiled for you & ready to go. This has saved me a lot of my time! I now have more time to respond to clients faster & more efficiently.

CONS

The only con, that I have found so far, is just the beginning of the process can be a bit overwhelming. Trying to get all the information together needed for this program & learning how to use it at the same time is overwhelming & time consuming. BUT necessary!

Anonymous

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2018

Easy to use, great customer service

Tracking and Preparing for Events

PROS

Easy to setup events, integrates with google calendar and quickbooks. Great for tracking events, preparing menu's and listing setup instructions. Also used for Labor tracking and cost, menu creation and inventory.

CONS

when adding items having to enter amount and check them off also before it will post, seems like double work. Some reports are do not give enough detail. I would like more items available when I setup my own Query.

Ilana

Verified reviewer

Food & Beverages, 51-200 employees

Used daily for less than 2 years

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2017

Fantastic!

PROS

This program saves hours in all aspects of event planning - initial proposals, budget considerations, contracts, menu pricing, tracking profits, you name it. Their staff is incredibly efficient and helpful. I was working remotely late on a Friday - after business hours - had an issue, and they contacted me back within 30 minutes and had the problem fixed. Awesome!

CONS

It would be nice if it could integrate with FSA Star Solutions database. A final count due date indicator would be nice.

Davii

Verified reviewer

Food & Beverages, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Love This Software

Their customer service is awesome: friendly and responsive.

PROS

Total Party Planner is the best catering software. I use it several times a day. It keeps track of all my events in an easy to use platform.

CONS

It sometimes has glitches. I usually point them out and they get fixed sooner or later. The phone app needs real help.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2018

Great tool to run our beverage services

PROS

We use this on a daily basis to run our beverage service at our venue. It is great for tracking inventory and sales.

CONS

We would like to use this to book our clients into their space rental, but there isn't functionality for that at this point.

Michael

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Happy caterer!

It has been something I’ve wanted to do for years and I finally made the commitment and extremely happy I did. I was hoping to utilize the packing list portion of the software but just haven’t yet but hope to at some point.

PROS

Took a little time and effort to set up but has really helped our sales team get proposals out quickly and professionally.

CONS

I would like to utilize more of its capabilities but I haven’t spent the time and energy to do so in the middle of everything else I do day to day. I know it could do so much more for me and my company if I put more time and energy into it. Customer support is great but I don’t utilize, my fault.

Calvin

Food & Beverages, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2016

It has been a life changer

Well, I started out as a desktop user and I cannot say enough about how TTP changed my life--it cut my time planning events in half and my food cost went down 10%. Making a shopping/ordering list is now something that I can do in 10-15 minutes for a whole week's worth of orders. Customer service is A+++++. They are personally invested in my use. It is unbelievable how helpful the staff is and their follow up. I love the way support calls back to check on me a day or two after a question or a problem. If you take the amount of time you save on event planning, menu costing and ordering and put an hourly dollar value on it, you will find that TPP costs probably half of that a year. I'm just a small business with around $300,000.00 in annual sales and it changed my life. There are also features that a larger catering business would find extremely helpful. I use some new feature regularly and I am always surprised at how much time it saves me. Just do it! The cost will never be an issue because Total Party Planner pays for itself!

PROS

menu costing, event costing, financial information

CONS

Nothing you can do anything about--the data entry.

Rick

Events Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Nothing else compares

Nothing but fantastic.

PROS

This is the go-to for professional caterers large or small. I purchased it 16 years ago as I needed to streamline my calendar. It did that and so much more. Truthfully, it does way more than I use it for, but it does everything they say it will. I was a fan from the start but whenever I needed customer service and technical assistance, I was treated as if I was their only client. I still tell the story as I was having trouble with formatting a menu proposal and spoke to [SENSITIVE CONTENT], who asked for my suggestion. Three days later it was implemented and is a ridiculous time saver.

CONS

Not that I know of. The team works hard to ensure everything is just right for their customers.

Reason for choosing Total Party Planner

Had used it in a previous position and found it to be awkward and unstable.

Cymbre

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2017

TPP has transformed our business productivity, professional appearance and efficiency.

PROS

TPP was very easy to set and customize to our specific business model. The pricing and inventory functions have saved us hours and hours of man time. The uniform and professional "look" of our proposals, contracts and invoices are top notch.

CONS

For me it is too easy for user error in Xing out of program. No stop of warning before you exit out. Not being able to emails staff from other areas is a big concern.I like to track conversations between other staff members and staff in order to decrease redundant queries and have a record.

Vendor Response

Cymbre - thank you for your review. I'm glad to hear we are saving you hours and hours of time. As far as communicating with staff within the program... stay tuned! We are currently working on an internal notification system within TPP that will greatly enhance communication and reduce redundant queries. I have also put a ticket in to see if we can set a warning before closing the program. --John Cohen

Replied June 2017

John

Food & Beverages, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2016

Amazing Customer Service

We have been very happy with TPP for the past 4 years that we have been using them. Their customer service is second to none. One of the initial things I loved and made me choose them over some of the pother options was their upfront pricing. The price they quote you is what you pay. No surcharges for upgrades and they integrate seamlessly with other 3rd party software that we utilize in our day to day operations.

PROS

Customer service agents are always available when we need them.

CONS

There is an initial time investment on the clients part getting set up, but I pays down the line.

Vendor Response

John, we appreciate and thank you for your business over the past 4 years. The Client Care team was absolutely thrilled to read your comment about being second to none. To them it makes all of their hard work so worthwhile. As far as pricing, we have always believed in a fair model that includes the important functionality you would need to run a successful catering company. --John Cohen

Replied October 2016

Davii

Food & Beverages, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2016

I Love This Program!

I have been using TTP for approximately 4-5 years. It is the most convenient way to do menus, keep track of menu items, do proposals, invoicing, checklists, almost everything I need for my catering company. They are super responsive to emails and calls and very very nice to work with. In addition to the benefit of your information being stored OUTSIDE your computer (which is much safer - yes I've lost mine), they do frequent updates to the program resulting in easier use and better applications. They have an app. It doesn't have too many functions yet. I'm hoping that will improve soon. But it's useful for looking up basic event information on the go. Try it out! It's one of the best out there! (And, yes, I've used others)

PROS

Ease of use, easy to figure out, training videos, responsive staff. Takes care of my whole business in one place!

CONS

Mobile app is almost useless to me. I wish it had more functionality.

Mike

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2017

I've used this software for years, it only gets better...ALL THE TIME. Really a terrific company.

it just works

PROS

Allows my company to generate professional quotes with all information that a client needs. Prices, product with description and amounts. I can built menu items quickly and accurately allowing me to food cost each unique event menu. I can staff events quickly and know my labour cost as well as allowing the client to see their cost. There is so much more Total Party Planner does. If there is a question I may have I can email and get an answer back quickly, if I need an answer NOW, I can phone the tech line and there is always someone there, oh wait, 1 time I had to leave a message, and was called back within 5 minutes. Terrific company, software and service.

Mark

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2016

Great value

Been a TPP user for almost 8years now. They have a great product and they know catering. I also like how responsive they are. I've made a few suggestions and they made changes that helped not only me, but the rest of the TPP users. Such a valuable experience!

PROS

Flexible, easy to use, very responsive. They are a small, family owned business.

CONS

They are a small, family owned business

Vendor Response

Mark, thank you for your 8 years of business. Please feel free to keep those suggestions coming! Our team loves feedback from the community because it helps to shape the future road map of TPP. Although the company started out as a small business, we have grown to be one of the largest catering software vendors on the market today. We serve thousands of users across the US, Canada, Australia, South Africa, New Zealand, India, Italy, and even in the Philippines. -- John Cohen

Replied October 2016

Mike

Food Production, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2017

Fantastic Product, Fantastic customer support

We have been using Total Party Planner for 10 years now. It only gets better and more powerful as time goes by. I used to put proposals, menus etc. on Excel, not professional enough in this day and age. TPP makes us look professional. Food costing is so important if you want to stay in business, I did not do food costing and it was killing us. In TPP you can build recipes down to the Nth degree, you will know what the menu cost is. This also goes for building staff for events, having it pre-costed so you will know if the price you give is correct. Stopping in at the TPP booth at Catersourse, I met John Cohen, the owner. I am still thrilled that he listened and was able to understand my needs and get me signed up. If you need catering software you owe your company to call Total Party Planner and get onboard.

Sequena

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Training was very helpful!

Overall our team finds TPP to be easy to use and helpful in our event booking process. We would recommend this software to other caterers in the industry.

PROS

We like that TPP creates easy to read reports, that helps us review financial details, past and pending events. The training was very helpful and straight forward. Our team also appreciates how helpful and responsive the TPP team is.

CONS

One feature that could better improve the program would be to offer a more detailed event history that includes changes made in the event.

Jim

Events Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Excellent Customer Service

Having worked in multiple industries with many different companies, TPP's customer service team is exceptional. They are the folks that make the software worth the expense.

PROS

No question that the absolute best feature of Total Party Planner is your excellent customer service. They respond super promptly. They are always helpful and easy to talk to and will, when necessary, walk us through any steps we need to get the results we're looking for.

CONS

A robust mobile app would be great to have.

Jonathan

Food & Beverages, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2016

Great catering software

We tried another program (a big name) and it was a disaster for us we use Mac's and the program didn't support them so we had to go through an interface. The big problem was that program wasn't flexible. We love TPP we use it with the Chrome browser. The only improvements I'd like to see 1. have the system format phone numbers, 2. the ability to customize the gratuity field to use our vernacular. Five stars

PROS

I no longer have to remember to update worksheets when I make a change to the menu or pack list

CONS

the ability to change the name of the gratuity field PLEASE FORMAT PHONE NUMBERS

Carlton

Food & Beverages, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Exquisite Taste, LLC review of TPP

PROS

The convenience and user friendly navigation!

CONS

I can not list anything I don't like about this software. It is PERFECT for my business!

Reason for choosing Total Party Planner

I used TPP with the company I used to work for. It made my job easy as can be. I would not be able to operate my company successfully without TPP! HIGHLY recommend to any business that needs to do the type of work TPP specializes in!

Melissa

Food & Beverages, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2016

Why did we wait so long to get TPP!?!?

We switched to TPP a couple of years ago because we needed a software that could do more for us as we continued to grow. Transitioning something like this isn't always easy, but the customer support we received from TPP, made everything happen pretty smooth. We still don't use it to it's full abilities and that is going to change in the next year. We are excited to see just how much more a software can impact our company!! Oh, and the reason, I only gave 4 stars on Ease of Use, is because of me! ;)

Amber

Food & Beverages, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Saves time so you can focus on the food and service

It saves us times!!! Improves communication between the client team and kitchen/production team Helps keep our events and inventory organized

PROS

I like that I can quickly whip up a professional proposal and send it right within the system, this function alone saves me hours and is worth the price. It is so easy to make changes to a proposal. We are starting to use some of the other features including the costing and pack lists and it's all just making our business more efficient and productive. I wish I would have found this program sooner. I would strongly recommend to any caterer.

CONS

I would like the ability to have a couple of screens open within the same window at the same time.

Showing 1 - 25 of 154 Reviews