All Total Party Planner Reviews

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User Profile

Alex

Verified reviewer

Events Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

One of the few things that actually gets you more time to run your business!

It has allowed us to move into the cloud and keep all of our information in a reliable and easily interfaced system.

PROS

This allows any hospitality professional or small business to present itself professionally and efficiently! It brings together all the different parts of our business under one software platform so we can easily communicate and excel. It is a lifesaver for our hectic industry and we cannot recommend it enough! On top of everything else, the customer service from TPP is rapid and helpful.

CONS

The UI and UX could be a little bit improved. We are used to seeing all the web software interfaces being very streamlined and modern nowadays. As amazing as TPP is, the interface feels a bit clunky and outdated.

Raygan

Food & Beverages, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Has the the potential to be perfect with a few add ons.

PROS

I can do most of my work on this software.

CONS

1) I wish there was an customized online forms for questionnaires. 2) Once contracts are signed, I would like for them to be saved under the clients event tab. 3) Would love to have the capability to set up an automatic email to remind the client that a contract/proposal has not been signed or an invoice has not been paid or if they owe us some information pertaining to their event.

Reasons for switching to Total Party Planner

I wanted something that was created for my industry.

Ray

Events Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2016

On The Move Catering Review

My experience with Total Party Planner has been up and down. It's very convenient and the functions are very cool. Once trained, everything is really easy to use. Customer support has been wonderful!!! The only negative is that sometimes it glitches or takes a while to load.

PROS

If I don't know how to do something, then I can call and the customer service representatives will help me out!

CONS

Sometimes it glitches.

Vendor Response

Ray, Thank you for your candid review and your kudos to our support team. I've asked the team to brief me on any of your open tickets to make sure we get everything ironed out for you. Also, just to let you know, we are constantly working on our internal infrastructure to make the system more efficient. We have some really powerful changes coming to the architecture by the end of year. -- John Cohen

Replied October 2016

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

TPP-Totally Perfect Planning

PROS

I love having the ability to customize and brand all our communications with clients. We were a very small 2 person team, but having the ability to manage booking and send professional proposals, was absolutely our main priority. I liked that everything was in one place, and could be integrated into other apps/services if needed.

CONS

We just do not use it to it's fullest potential and that's our fault. It has a lot of data entry to make sure it is running completely smooth, so it's hard sometimes to figure that out. But customer service will help you if you can make time and make it a priority to set up.

Dawn

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Hands down THE BEST

We've grown our business since starting with TPP. As we are able to track more.

PROS

Everything. Literally everything is the BEST about TPP. From the ease of adding a contact, to booking an event, to even customer service. It's all INCREDIBLE

CONS

Only con-is I wish we could save our own customized contract that I re-do every time in Word. However, I feel like this feature will eventually be available.

Reason for choosing Total Party Planner

The Ease of Use.

Moesha

Events Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

Absolutely LOVE TPP

Everyone working within TPP is kind, knowledgeable & super helpful. If anything else, you will definitely appreciate their amazing customer service. [sensitive content hidden] is amazing. She answers any questions that you have & checks in with you to see how you're coming along with the program. [sensitive content hidden] is super responsive & helpful when it comes to TPP Pay and is very friendly. [sensitive content hidden] (from Client Care) has been the best person throughout this entire process. He's very patient, caring & works hard for you to make sure that everything is running smoothly.

PROS

My favorite thing about this program is that once you have everything entered in for an event, all you have to do is pull up the report that you need & it's all compiled for you & ready to go. This has saved me a lot of my time! I now have more time to respond to clients faster & more efficiently.

CONS

The only con, that I have found so far, is just the beginning of the process can be a bit overwhelming. Trying to get all the information together needed for this program & learning how to use it at the same time is overwhelming & time consuming. BUT necessary!

Nathan

Food & Beverages, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

TPP is a must have for any catering operation!

PROS

Ease of use and quick learning curve. Makes our job efficient and streamlined.

CONS

The only con is that occasionally the software runs slow but besides that it’s great!

Ilana

Verified reviewer

Food & Beverages, 51-200 employees

Used daily for less than 2 years

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2017

Fantastic!

PROS

This program saves hours in all aspects of event planning - initial proposals, budget considerations, contracts, menu pricing, tracking profits, you name it. Their staff is incredibly efficient and helpful. I was working remotely late on a Friday - after business hours - had an issue, and they contacted me back within 30 minutes and had the problem fixed. Awesome!

CONS

It would be nice if it could integrate with FSA Star Solutions database. A final count due date indicator would be nice.

Davii

Verified reviewer

Food & Beverages, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Love This Software

Their customer service is awesome: friendly and responsive.

PROS

Total Party Planner is the best catering software. I use it several times a day. It keeps track of all my events in an easy to use platform.

CONS

It sometimes has glitches. I usually point them out and they get fixed sooner or later. The phone app needs real help.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2018

Great tool to run our beverage services

PROS

We use this on a daily basis to run our beverage service at our venue. It is great for tracking inventory and sales.

CONS

We would like to use this to book our clients into their space rental, but there isn't functionality for that at this point.

Alison

Food & Beverages, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

Great software for catering!

Our order taking time has definitely improved, and since the reports generate on their own, that saves a ton of time. We used to fill out a paper form, then translate it to a PDF confirmation to email our clients. This software has made my life easy! It's easy to jump between events, and go back in, without losing any information in the process.

PROS

I love that my reports generate easily and quickly

CONS

Integration was pretty easy for us; and I feel that the software covers the majority of the features we need. I'd love it if the phone numbers automatically translated from 1234567890 to 123-456-7890 (from inquiry form to the software), it would be one less edit I would have to frequently make. It would be great to have an overall company profile and be able to add different employees as different departments place orders, to keep delivery fees, addresses, tax exempt numbers, etc, together and more efficiently tracked.

Reason for choosing Total Party Planner

I had briefly worked with TPP at another company, and was familiar with the set up process. It was nice to see many updates from the last time I used it (probably 2014 or 2015) to 2018 when we purchased it here.

Alissa

Food & Beverages, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2016

Amazing Software, Stellar Customer Service

From start to finish TPP's customer service was always friendly, and above & beyond helpful. If they didn't have a feature, they worked on creating one. They have great work-arounds to manage almost anything you need. The use of the software increased our efficiency, productivity and therefore profitability almost instantly. It takes a little bit of practice to get everything sorted out and create proposals but once you get the hang of it you fly through them send customers professional and thorough proposals and invoices super quickly and close the deal. I can't say enough good things about the service and the staff! Totally worth the cost.

PROS

The details and the ability work around and create your own options. The menu details and invoicing ease was great too.

CONS

At the time I was using it (I stopped 2 years ago to raise our son and hire someone to take over for me) there was very little I could do on a mobile device or phone. The ipad version was very difficult. I think that's been worked on but I believe it still lacks a lot of features of the full computer version.

Angie

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2016

Thanks for making me look good!

I just wanted to let you know what a great product that we believe that you have! I first researched your product, after a rave review from another local caterer, I then convinced the company that I was working for to get your software. When I made the change over to Jonz Catering, the owner was still using 'Hammer and Chisel' (Office Word and a calculator, not EVEN excel!!), to do catering proposals. I told her that even as AMAZING that I am, my typing skills leave something to be desired! If she wanted productivity and an updated, professional look, I needed to bring her into the 21st century!! She dragged her feet for about a month and then finally looked at the website'she was hooked! At least once a month for the last year she has thanked me in one way or another for 'revolutionizing' her life! About 6 months ago, we got robbed and they stole her computer. We lost a lot of history for the business, but now that we are in the cloud, we didn't miss a beat. She was so happy!!

PROS

The fact that it has so many functions and can provide so many different reports

CONS

That there isn't a room diagram function with it.

Neal

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed June 2017

The software is very easay to utilize. Very user friendly and packed with manu usable features.

PROS

At a glance you can see upcoming events, schedule staffing, run payroll reports, initiate event workshetts for the culinary staff as well as the packing department.

CONS

Every once in a while when you need customer service, I want to talk to a person. I do not want to leave a message and wait for someone to get back to me and if I am not standing by the phone when they call we play this ring around the rosey for hours. This area definitely needs improvement.

Vendor Response

Neal - thank you for the feedback for our Client Care team. Our commitment to providing unparalleled support in the industry has always been the cornerstone philosophy of our entire company. We've had a significant spike in new business this year so it has put a temporary strain on the Client Care team.You'll be glad to know we are adding 3 additional staff members to the Client Care team and I expect to see a significant decrease in needing to leave a voicemail. A new Live Chat option is also coming soon too. --John Cohen

Replied June 2017

Amy

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2016

Amy's Two Cents on her life in TPP

We found TPP a couple years back when we first started Tuscan Hall Banquet Center, and needed an online option. I was working here part time, working from home, so online access was needed for my boss and myself to be able to log in and see what I was doing. Mobility was a big asset. We like the functionality of TPP, there are so many things we still are not using because our business has boomed so quickly, but I use TPP every single day! We rely on TPP for everything. Who know as a full time events specialist that many hours of my week would be spent on data entry ( and I type FAST!!! ) . What I enter has such an impact on our daily events and catering lives, its super important that I understand each and every aspect of TPP and that it works correctly! We use our calendars daily and the export feature is still giving me issues, but I am so busy I have not had time to call. We really like the customer service, the quick responses, and the fact that you care about our small business makes us happy. We will stick with TPP! We cant function without you!

Lani

Food & Beverages, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Amazing

Exceptional.

PROS

Intuitive, customizable, customer service is prompt, thorough, beyond friendly, continually being updated.

CONS

We've used the software for years and haven't found anything we do not like.

Reason for choosing Total Party Planner

User friendly, intuitive, customizable.

Nick

Food & Beverages, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Review of Total Party Planner by Juliana's Catering

PROS

Very easy to use and implementation was simple as TPP staff did a great job setting everything up for my company. With over 500 events per year, the TPP software has become a critical part of my business as it keeps us organized, has excellent customizable quotation system and a solid CRM system. The mobile app is also very useful as we are on the go constantly. And the integration with my staffing software is great and saves a lot of time.

CONS

I don't really have any negatives to share. Like most software products there is always room for enhancements and improvements and the folks at TPP listen well