Tripleseat
About Tripleseat
Tripleseat Pricing
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Most Helpful Reviews for Tripleseat
1 - 5 of 493 Reviews
Madison
Music, 2 - 10 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed March 2021
Good experience, can use improvements
Steve
Verified reviewer
Restaurants, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Tripleseat for Restaurant Events
Easy to work with and has no operational issues. Good customer support when needed.
PROSSetting up and working with events and groups is simple and intuitive. Tripleseat ahs many options, so everything can be done within the software.
CONSTripleseat acquired Gather, our previous event software, and the price went up substantially. Tripleseat is competitive with other software's pricing, but Gather was a bargain.
Reason for choosing Tripleseat
Tripleseat migrated all od our information and was similar to Gather, so the transition was simple.
Reasons for switching to Tripleseat
Tripleseat acquired Gather.
Liz
Restaurants, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Gather rocks!
Gather has so many benefits for the guests, myself, and my team. The real-time updating while the guest refreshes the page is the best. My guests LOVE the confetti when they approve BEOs on Gather.
PROSI love using Gather for the ease of everything from creating contacts to confirming final guest counts.
CONSMy only complaint about Gather is the inevitable few and far between glitches with occasional product updates. The issues are always resolved quickly, and the customer service is top-notch!
Reasons for switching to Tripleseat
Caterease was just too clunky. There were too many documents to print sign and send back for everyone involved.
Bridget
Food & Beverages, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed January 2018
We really wanted this to work...
I don't recommend this product if you're a large company or if you do any business at off-site venues.
PROSOur clients love how professional Gather looks. We get a lot of compliments, from clients, on how easy it is to use.
CONSUnfortunately there are just so many issues... We're an off site catering company and it appears that this product is more of an "in-house" program for on site/private dining... They knew this when they sold us the program and should have realized they were not for us... Most important was the fact that our invoices weren't adding up correctly; had we not manually added them up we would be out of thousands of dollars. There is no where for our clients to confirm their contact info (phone, address), not efficient when booking a high volume of events. The zip codes for our clients, on the BEOs, default to our zip code; so we have to go in and manually write the client's zip code on every BEO so that our delivery drivers don't get lost.... We've spoken to them several times and yet no one can seem to correct a zip code. There is no way to enlarge the font, when doing several events it's hard for kitchen staff to see the menus. The support team is very polite but can't ever really answer a question. They respond with "we'll mention this at our next meeting"...
Jessica
Restaurants, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Best Planning Software Available!
From customer service and support to the software use and setup, Tripleseat has changed or lives at work for the better!
PROSI love the ease of use and the time it has saved me! More time, more events, more money!
CONSThere is not one thing I don't like...honestly!
Reason for choosing Tripleseat
The functionality of the software for our everyday event planning needs. Everything we did for an event (contracts, budget planning, internal and external communication, etc.) was in one place!
